CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 20 0000. ref SDS 19 0000.
040502 -
040503 -
040504 -
040505 -
040506 -
040507 -
040508 -
040509 -
040511 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - On 170922 0810 Kent with Gopro installed new Skylink Atoms garage door
040902 - opener. ref SDS 19 KO5H
040904 - ..
040905 - On 180613 0405 on leaving the house for meeting with Doctor Thuillier
040906 - at VAMCSF, the remote control failed to close the garage door. Had to
040907 - get out of the car, walk inside and close the garage door with the
040908 - wall-mounted electric control.
040910 - ..
040911 - On 180613 1248 returning from the VA, remote control still failed to
040912 - open the garage door.
040914 - ..
0410 -
0411 -
0412 - 1509
0413 -
041301 - Sam arrived in Gopro company serevice truck.
041302 -
041303 - http://goprogaragedoorrepair.com/?gclid=COfWqeOdqtYCFUpNfgodanUPlQ
041304 -
041305 - 888 987 0933
041307 - ..
041308 - Initially, Sam pressed the button on the remote and it functioned
041309 - correctly. Tried the 2nd remote and it also functioned correctly,
041310 - i.e, the garage door closed and opened.
041312 - ..
041313 - While Sam was writing up a no-charge service order, he tried the
041314 - remote again, and this time it failed.
041316 - ..
041317 - He indicated there has never been a problem with intermittant failure
041318 - with this garage door opener system.
041320 - ..
041321 - Sam disassembled the garage door opening fastened to the ceiling of
041322 - the garage. This exposed the circuitry and circuit board. He made
041323 - careful examination.
041325 - ..
041326 - Sam reported nothing is evident that could cause intermittant failure
041327 - of the remote controls.
041329 - ..
041330 - Within 15 minutes or so, we tried the remote controls again, and this
041331 - time they both worked: when the button is pressed, the garage door
041332 - opens and closes.
041334 - ..
041335 - However, within the next 5 minutes or so, the remotes again failed.
041337 - ..
041338 - Sam feels the remote telephones in the house may be causing signal
041339 - interference between the garage door remote and the opening mechanism.
041341 - ..
041342 - To test this, disconnected the power to the remote control telephones,
041343 - the primary unit downstairs, and another upstairs.
041345 - ..
041346 - Sam tried the remote control for the garage door opener, and it still
041347 - failed.
041349 - ..
041350 - Sam further postulated that neighborhood signal interference may be
041351 - occurring from wifi wireless activity.
041353 - ..
041354 - We reviewed the record using the garage door remote control the past 8
041355 - months with continuing use of wifi and telephone remote systems.
041357 - ..
041358 - Sam feels the problem might be low battery after just 8 months use,
041359 - maybe 5 times a month opening and closing the garage door when driving
041360 - the car very rarely. He indicated the 2nd remote which has never
041361 - previously been used, might be failing in sync with the 1st remote,
041362 - because the charge could have run down without being used.
041364 - ..
041365 - Sam consulted with his boss. They proposed swapping out the remotes
041366 - to new ones with full charges.
041368 - ..
041369 - Agreed to try this.
041371 - ..
041372 - Sam provided 2 new remote control units from inventory in his truck.
041373 - He retained the original remote controls.
041375 - ..
041376 - Sam programmed the new remote controls to synchronize with the garage
041377 - door setup. We tested the new remotes and they both worked
041378 - perfectly: when the button is pressed, the garage door opens and
041379 - closes.
041381 - ..
041382 - Sam wrote up a service order for no cost to replace remote controls.
041384 - ..
041385 - He then packed up his equipment, and entered his truck ready to
041386 - leave.
041388 - ..
041389 - Before Sam pulled away, tried the new remote again, and this time it
041390 - failed. Tried the other remote and it also failed.
041392 - ..
041393 - Sam got out of the truck. He tried the new remotes and confirmed
041394 - they are also failing, despite having worked just 10 minutes earlier.
041396 - ..
041397 - He called his boss again.
041399 - ..
041400 - I went upstairs for the team to make an analysis and develop a work
041401 - plan.
041402 -
041404 - ..
0415 -
0416 -
0417 - 1641
0418 -
041801 - Went downstairs. Sam said they are installing a new Guardian
041802 - transmitter and remote control system, to replace the native Skylink
041803 - Atom transmitter. He and his boss feel the problem is intermittant
041804 - neighborhood electronic interference. They feel the guardian
041805 - equipment will avoid this problem.
041807 - ..
041808 - Evidently, someone in the neighborhood is doing something different
041809 - from what has been done the past year in the way of electronic
041810 - wireless signals.
041812 - ..
041813 - Sam has already tried the guardian system, and got no interference
041814 - over a period of time, i.e., it has worked consistently for 20
041815 - minutes.
041817 - ..
041818 - He then worked on wiring the guardian system permenantly to work with
041819 - the Skylink Atom garage door system.
041821 - ..
041822 - Sam considered locating the guardian transmitter/receiver system unit
041823 - on the inside or even the outside of the garage door to limit span of
041824 - interference, or something like that. He feels this would resulted
041825 - in a messy installation, and so attached the unit instead to the
041826 - ceiling adjacent to the door operning mechanizm.
041827 -
041829 - ..
041830 - Guardian GDOR2B Two Button Garage Door Remote
041831 - Standard 2 Button Remote Control
041832 - MDC 1712
041834 - ..
041835 - On Internet found Model 2211-L - seems like different unit
041836 -
041837 - https://www.northshorecommercialdoor.com/gugdtwobugad.html?gclid=EAIaIQobChMI84Tpm7PU2wIVi8JkCh2qaQQeEAQYAyABEgIoJPD_BwE
041839 - ..
041840 - Also at Amazon...
041841 -
041842 - MDC 1633 - seems like different model.
041843 -
041844 - https://www.amazon.com/Guardian-2-Button-Remote-Control/dp/B01N6V4SMA/ref=asc_df_B01N6V4SMA/?tag=hyprod-20&linkCode=df0&hvadid=198068910902&hvpos=1o1&hvnetw=g&hvrand=2919898815447846856&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=2840&hvtargid=pla-353849613066&psc=1
041846 - ..
041847 - When work was completed, Sam showed there is wire hanging down from
041848 - the transmitter/receiver unit attached to the garage ceiling. He
041849 - said this an antenna.
041851 - ..
041852 - He will submit via email his explanation of work done today. He said
041853 - if his letter is not transmitted, then the customer can get the
041854 - record from Ashley tomorrow.
041856 - ..
041857 - Thanked Sam for good work today.
041859 - ..
041860 - After he drove off, moved the car from outside parking back into the
041861 - garage. The new remote control was successful closing the garage
041862 - door. Will see how long this lasts.
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0419 -