CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 41 0000. ref SDS 40 0000.
040502 -
040503 -
040504 -
040505 -
040506 -
040508 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - On 171209 1110 Zach at Hoka investigated and determined 6 pair Hoka
040902 - Bondi 5 Wide shoes were defective, ref SDS 40 I45G, which were
040903 - previously purchased from On-the-Run with invoice 1125/01/12/40437
040904 - reported on 170929 1010. ref SDS 33 WG9O Zach issued 6 sets of return
040905 - authorizations (RA documents). ref SDS 40 EP9G Zach further submitted
040906 - a letter reporting Hoka finding that shoes are defective and so can be
040907 - exchange for shoes with correct cushioning - Plush. ref SDS 40 02FB
040909 - ..
040910 - On 171209 1110 at 1722 sent letter to Zach and Nadine at Hoka, with
040911 - copy to Mark at On-the-Run and to Doctor Tang in Podiatry at VAMCSF,
040912 - commending Hoka for excellent customer support. ref SDS 40 6K9M
040914 - ..
040915 - On 171211 0918 shipped 6 pair defective Bondi 5 Wide (2) shoes to Hoka
040916 - exchanging for plush outer soles. ref SDS 41 QA4M UPS tracking number
040917 - 1Z37W59Y0310061535. ref SDS 41 ST6M Paid $19 for insurance on value
040918 - $1,000. ref SDS 41 5L8K
040920 - ..
040921 - Today, UPS reports package delivered: Wednesday, 12/13/2017 at
040922 - 11:06 A.M
040924 - ..
040925 - Received by: Hernandez
040927 - ..
040928 - Since have not received exchange shoes from Hoka, sent letter to Zach
040929 - and Nadine at Hoka saying...
040930 -
040931 - 1. Subject: Re: [EXTERNAL] SECURE: Hoka One One Status Delivery Exchange Defective Bondi 5 Wide Shoes
040932 - Date: 2017-12-20 13:59
040940 - ..
040941 - 3. On 171211 shipped to Hoka 6-pair Bondi 5 shoes with defective
040942 - outer soles for exchange, 171211 0918, ref SDS 41 LQ44, under
040943 - Hoka Return Authorization (RA...) forms issued by Zach on
040944 - 171209, as follows...
040946 - ..
040947 - 2. Exchange Form 1. RA Number: RA03894174_RCEX
040948 - Exchange Form 2. RA Number: RA03894171_RCEX
040949 - Exchange Form 3. RA Number: RA03894169_RCEX
040950 - Exchange Form 4. RA Number: RA03894166_RCEX
040951 - Exchange Form 5. RA Number: RA03894160_RCEX
040952 - Exchange Form 6. RA Number: RA03894154_RCEX
040954 - ..
040955 - 2. UPS tracking #1Z37W59Y0310061535 shows the shipment was
040956 - delivered to Hoka in Moreno Valley, CA on 171213 1106, and
040957 - received by Hernandez.
040959 - ..
040960 - 2. The shoes and forms were placed in the 6 shoe boxes along with
040961 - a copy of Zach's letter also issued on 171209, explaining Hoka
040962 - determination of defective outer sole that failed to meet
040963 - "Plush" specification, and so should be replaced under
040964 - warranty.
040966 - ..
040967 - 2. Please advise status of these 6 exchange transactions.
040969 - ..
040970 - 2. Happy Holidays,
040971 -
040975 -
040976 -
040978 - ..
0410 -
0411 -
0412 - 1415
0413 -
041301 - Called Hoka.....
041302 -
041303 - 1-866-491-3125
041305 - ..
041306 - For Zach Northam or Nadine Ramos
041308 - ..
041309 - Talked to Tyler.
041311 - ..
041312 - He said neither Zach nor Nadine are in the office today.
041314 - ..
041315 - Tyler requested a copy of the letter sent to Hoka today, per above.
041316 - ref SDS 0 NB6F
041318 - ..
041319 - Sent a copy to him.
041321 - ..
041322 - Tyler vrified UPS shows tracking # was delivered on Wednesday,
041323 - 12/13/2017.
041325 - ..
041326 - Tyler said Hoka computer system shows none of the 6 returns are
041327 - listed, indicating nothing has been done.
041329 - ..
041330 - Tyler will issue a trouble ticket for another group to contact the
041331 - return warehouse and determine processing status for exchanges.
041332 -
041334 - ..
0414 -
0415 -
0416 - 1504
0417 -
041701 - Received letter from Tyler at Hoka saying...
041702 -
041703 - 1. Subject: RE: Re: [EXTERNAL] SECURE: Hoka One One Status Delivery Exchange Defective Bondi 5 Wide Shoes
041704 - Date: 2017-12-20 14:57
041708 - ..
041709 - 2. Hi Rod,
041711 - ..
041712 - 3. I was able to finish the ticket so we can get the exchanges
041713 - processed. That ticket number is 3929396. We will look into the
041714 - exchanges (since we got them at the warehouse on the 13th) and
041715 - we should have this resolved in 3 - 5 business days.
041717 - ..
041718 - 4. Thanks,
041719 - Tyler Hugill
041720 -
041721 -
041722 -
041723 -
041724 -
0418 -