CONTACTS
SUBJECTS
Fastrak Caltrans Millie's Account for Driving Across Toll Bridges Au
3303 -
3303 - ..
3304 - Summary/Objective
3305 -
330501 - Follow up ref SDS 8 0000. ref SDS 7 0000.
330502 -
330503 -
330504 -
330506 - ..
3306 -
3307 -
3308 - Progress
3309 -
330901 - Access Fastrak is at...
330902 -
330903 - http://www.bayareafastrak.org/
330905 - ..
330906 - This requests username and password. Since Millie setup the account
330907 - have no record her username and password.
330909 - ..
330910 - On 151008 called Caltrans Fastrak to update Wells Fargo Visa account
330911 - because it was changed 6 months ago. ref SDS 8 DS9K
330913 - ..
330914 - Mil's account and PIN.....
330915 -
330920 - ..
330921 - Today, have to call in new license plate, because car accident on
330922 - 170905 2230, ref SDS 9 0001, required getting new car on 170913 1047.
330923 - ref SDS 10 B54J Transaction was concluded later the same day reported
330924 - in the record on 170913 1814. ref SDS 11 SL8J
330926 - ..
330927 - License plate for new car...
330928 -
330929 - 6WMZ937
330931 - ..
330932 - Was unable to access the account online, so called Fastrack...
330933 -
330934 - 877 229 8655
330936 - ..
330937 - Talked to Ikea.
330939 - ..
330940 - Gave new license plate number.
330942 - ..
330943 - She said the former owner had Fastrak.
330945 - ..
330946 - Fastrak has been reading license plate since June, because the
330947 - battery failed in the Fastrak device last June.
330949 - ..
330950 - Ikea said batteries in the device last only about 6 years.
330952 - ..
330953 - Since new car purchased on 170913, Fastrak cameras at Toll Bridges and
330954 - using Fastrak lanes on freeways have been reading license plate, and
330955 - the prior owner has been billed.
330956 -
330957 - [...below on 171005 1043 at 1214 called Fastrak back and
330958 - talked to Savana. She backdated the assignment of the new
330959 - license plate, so customer will be billed for any toll
330960 - bridge crossing, and use of Fastrak lanes on freeways, and
330961 - charges and penalties to former owner, will be waived.
330962 - ref SDS 0 BN4G
330964 - ..
330965 - Ikea ordered a new Fastrak device which will be delivered OA 10
330966 - business days.
330968 - ..
330969 - Can contine to go through Fastrak lane, because system reads both
330970 - Fastrak device, and the license plate, and accepts payment based only
330971 - one of them. Since the license plate has been updated, that is
330972 - enough for Fastrak to bill the customer.
330974 - ..
330975 - We can buy Fastrak device at Costco, Wallgreens or Safeway. Costs
330976 - $25, which opens an account with $25 on account at Fastrak.
330978 - ..
330979 - Thanked Ikea for assistance.
330980 -
330981 -
330983 - ..
3310 -
3311 -
3312 - 1127
3313 -
331301 - After talking to Ikea, called Fastrak back...
331302 -
331303 - Talked to Joel.
331305 - ..
331306 - Asked about getting traffic citations for violations of Fastrak toll
331307 - payments?
331309 - ..
331310 - He said CHP monitors cars passing through Fastrak improperly. They
331311 - send notices to registered owner of the vehicle.
331313 - ..
331314 - So, we will be getting 3 or so notices from CHP on failure to pay
331315 - tolls.
331316 -
331317 -
331318 -
331320 - ..
3314 -
3315 -
3316 - 1130
3317 -
331701 - Called CHP that manages toll bridge collections on San Francisco Bay
331702 - Bridge...
331703 -
331704 - CHP
331705 - 1551 Benecia Road
331706 - Vallejo, CA 94591
331707 -
331708 - 707 648 4180
331710 - ..
331711 - Talked to Tiffany.
331713 - ..
331714 - She asked if there have been any notices received in the mail for
331715 - failing.
331717 - ..
331718 - On hold, while Tiffany locates person to speak with.
331720 - ..
3318 -
3319 -
3320 - 1138
3321 -
332101 - Tiffany came back online, and said CHP has nothing to do with sending
332102 - notices on failure to pay bridge tolls, or going through the Fastrak
332103 - lane improperly.
332105 - ..
332106 - Explained to Tiffany, that both Ikea and then Joel at Fastrak said
332107 - they have nothing to do with violations of Fastrak procedures, i.e.,
332108 - going through lane with expired Fastrak device.
332110 - ..
332111 - Tiffany said fines for going through Toll Bridge add up fast, with
332112 - penalties.
332113 -
332114 -
332116 - ..
3322 -
3323 -
3324 - 1214
3325 -
332501 - Called Fastrak back...
332502 -
332503 - 877 229 8655
332505 - ..
332506 - Talked to Savana.
332508 - ..
332509 - Explained background, per above. ref SDS 0 FR3I
332511 - ..
332512 - Savana said she will backdate the assignment of license plate to
332513 - 170913.
332515 - ..
332516 - Any tolls owed from that date will now be charged to the new owner.
332518 - ..
332519 - Savana also said that because the former owner before Future Ford, has
332520 - been getting charges, she will arrange for those charges to be
332521 - reversed. This resolves problem Ikea presented during the call
332522 - earlier this morning, per above. ref SDS 0 Y64H
332524 - ..
332525 - Violations in this case will be waived, because the new owner of
332526 - license #6WMZ937 has an active Fastrak account.
332528 - ..
332529 - Savana said this may take a few days to work through the system.
332531 - ..
332532 - She explained these problems occurred, because the battery failed in
332533 - the Fastrak device last June. Fastrak should have sent a notice to
332534 - get a new device, but there records show this didn't happen for some
332535 - unknown reason.
332536 -
332537 -
332538 -
332539 -
332540 -
332541 -
332542 -
332543 -
332544 -
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332546 -
332547 -
3326 -