THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com
S U M M A R Y
DIARY: September 22, 2017 03:19 PM Friday;
Rod Welch
AAA Wendy - received letter denying claim because collision insurance not included in policy.
1...Summary/Objective
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CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 36 0000. ref SDS 34 0000.
040502 -
040507 -
040508 -
040509 -
040511 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - On 170905 2040 CHP filed collision report. ref SDS 31 J69I Next day
040902 - called AAA to file claim, reported on 170906 1151. ref SDS 32 0W5I
040903 -
040904 - 925 808-6218
040906 - ..
040907 - Car insurance account #................ CAAS100537045
040908 -
040909 - 4290051126561111
040910 -
040911 - 800 922 8228
040912 - ..
040913 - Claim #.................. 1002280746
040914 -
040915 - ..
040915 - Previously, dated 170908, from Wendy was received on 170914 1301.
040915 - ref SDS 36 BY4M
040915 -
040916 - ..
040917 - Received letter from Wendy at AAA which was mailed on 170908, relating
040918 - to her call yesterday, reported on 170913 0937, ref SDS 34 K44O, and
040919 - saying...
040920 -
040921 - AAA Insurance
040922 - CSAA Insurance Eschange
040923 - PO Box 24523
040924 - Oakland, CA 94623 1523
040926 - ..
040927 - September 8, 2017
040929 - ..
040930 - Rodney Welch
040931 - 1158 Saint Matthew PL APT 103
040932 - Concord, CA 94518 1881
040934 - ..
040935 - Your Claim Information
040936 - Claim Number................. 1002-28-0746
040937 - Policy Number................ CAAS100537045
040938 - Policy Holder................ Rodney Welch
040939 - Date of Incident............. September 05, 2017
040941 - ..
040942 - Questions About Your Claim
040943 - Wendy Miller
040944 - 702 790 5032
040945 - Regular claim center hours are
040946 - Monday - Friday 8:00 AM - 7:00 PM
040947 - Pacific Time
040949 - ..
040950 - Dear Rodney Welch:
040952 - ..
040953 - Thank you for choosing AAA and trusting us with your insurance
040954 - needs.
040956 - ..
040957 - We are writing to you to confirm a claim has been opened on
040958 - your policy.
040960 - ..
040961 - At AAA, we strive to make your claim experience as easy and
040962 - smooth as possible. We'll work with you throughout the
040963 - process, provide fast, carrying service and resolve your claim
040964 - fairly.
040966 - ..
040967 - Please review all of the enclosed documents and take note of
040968 - any additonal informaton we need from you.
040970 - ..
040971 - We value you as our customer and appreciate the opportunity to
040972 - assist you.
040974 - ..
040975 - Sincerely,
040976 -
040978 - ..
040979 - Windy Miller
040980 - Claims Representative
040982 - ..
040983 - For your protection California Law requires the following to
040984 - appear on this form; "Any person who knowingly presents a false
040985 - or fradulent claim for the payment of a loss is guilty of a
040986 - crime and may be subject to fines and confinement in state
040987 - prison."
040989 - ..
040990 - Please turn page and on the back you'll find the sections
040991 - listing "What you need to do" and "What's inside."
040993 - ..
040994 - For questions about your policy, please refer to the policy
040995 - booklet previously provided to you. You can request a copy of
040996 - your policy booklet from your claims representative.
040998 - ..
040999 - What you need to do.
041000 - Contact me at your convenience to discuss your claim.
041002 - ..
041003 - What's inside
041004 - Your policy coverage
041005 - How to submit documents
041006 - Injury coverage details
041007 - Your state DMV requirement
041008 -
041010 - ..
041011 - Your Policy Coverage
041013 - ..
041014 - Your policy provides the following coverages and those that
041015 - are in bold may apply to your incident at this time:
041017 - ..
041018 - Uninsured Motorist Bodily Injury $100,000 per person $300,000 per occurance
041020 - ..
041021 - Underinsured Motorist Bodily Injury $100,000 per person $300,000 per occurance
041023 - ..
041024 - Property Damage Liability $50,000 per occurance
041026 - ..
041027 - Comprehensive $100 Deductable
041029 - ..
041030 - Uninsured Motorist Propterty Damage $3,500 per occurance
041032 - ..
041033 - Auto Death Benefit $15,000 per person
041034 -
041036 - ..
041037 - How to submit documents
041039 - ..
041040 - Please send all correspondence, documents and completed forms,
041041 - as described below, including your claim number on each
041042 - document to expedite the processing of your claim.
041043 -
041044 - 1. Email: claimdocs@csaa.com
041045 - Include claim number 1002-28-0746 in the subject line in
041046 - the exact format to ensure proper delivery.
041047 -
041049 - ..
041050 - 2. FAX: 877 548 1610
041051 - Provide a cover sheet and Include claim number 1002-28-0746
041053 - ..
041054 - 3. Mail: CSAA Insurance Exchange
041055 - PO Box24523
041056 - Oakland, CA 94623 1523
041057 - Include claim number 1002-28-0746
041059 - ..
041060 - AAA only keeps digital copies of submitted documents relating
041061 - to your claim. Please do not send us original documents as we
041062 - cannot keep or return them.
041064 - ..
041065 - Injury Coverage Details
041067 - ..
041068 - There is no medical payments coverage available under your
041069 - policy. In the event medical bills are submitted to us for
041070 - payment under the Medical Payments coverage, you will need to
041071 - make other arrangements for payment of any such bills.
041073 - ..
041074 - Your State DMV Requirement
041076 - ..
041077 - As part of your claims benefits, if coverage is extended for
041078 - this incident, we will complete and submit the DMV notification
041079 - form (SR-1 DMV), electronically when necessary.
041081 - ..
0411 -
0412 -
0413 - 1311
0414 -
041401 - Called Wendy...
041402 -
041403 - 702 790 5032
041405 - ..
041406 - Left message saying CHP report received yesterday, 170913 1016,
041407 - ref SDS 35 KV7I, indicates there is an explanation for the accident
041408 - that may allow recovery, following up Wendy's call yesterday, saying
041409 - she plans to contact the witness to the accident to evaluate recovery
041410 - in this case, reported also yesterday, on 170913 0937. ref SDS 34 1E5M
041412 - ..
041413 - Asked Wendy to call about insurance for new car.
041414 -
041416 - ..
0415 -
0416 -
0417 - 1314
0418 -
041801 - Wendy called back...
041802 -
041803 - Wendy did not call back.
041804 -
041805 -
041806 -
041807 -
041808 -
041809 -
041810 -
041811 -
0419 -