THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com


S U M M A R Y


DIARY: September 22, 2017 03:19 PM Friday; Rod Welch

AAA Wendy - received letter denying claim because collision insurance not included in policy.

1...Summary/Objective


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CONTACTS 

SUBJECTS
Default Null Subject Account for Blank Record                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
0403 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0403 -    ..
0404 - Summary/Objective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
0405 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
040501 - Follow up ref SDS 36 0000. ref SDS 34 0000.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
040502 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040507 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040508 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040509 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040511 -  ..
0406 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0407 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0408 - Progress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0409 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
040901 - On 170905 2040 CHP filed collision report. ref SDS 31 J69I  Next day                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
040902 - called AAA to file claim, reported on 170906 1151. ref SDS 32 0W5I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
040903 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040904 -                        925 808-6218                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040906 -  ..
040907 - Car insurance account #................ CAAS100537045                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040908 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040909 -                                         4290051126561111                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
040910 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040911 -                        800 922 8228
040912 -  ..
040913 - Claim #.................. 1002280746                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
040914 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040915 -  ..
040915 - Previously, dated 170908, from Wendy was received on 170914 1301.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
040915 - ref SDS 36 BY4M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040915 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040916 -  ..
040917 - Received letter from Wendy at AAA which was mailed on 170908, relating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
040918 - to her call yesterday, reported on 170913 0937, ref SDS 34 K44O, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
040919 - saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
040920 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040921 -        AAA Insurance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
040922 -        CSAA Insurance Eschange                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
040923 -        PO Box 24523                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040924 -        Oakland, CA 94623 1523                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
040926 -         ..
040927 -        September 8, 2017                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
040929 -         ..
040930 -        Rodney Welch                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040931 -        1158 Saint Matthew PL APT 103                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
040932 -        Concord, CA 94518 1881                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
040934 -         ..
040935 -        Your Claim Information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
040936 -        Claim Number................. 1002-28-0746                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
040937 -        Policy Number................ CAAS100537045                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040938 -        Policy Holder................ Rodney Welch                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
040939 -        Date of Incident............. September 05, 2017                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
040941 -         ..
040942 -        Questions About Your Claim                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
040943 -        Wendy Miller                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040944 -        702 790 5032                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040945 -        Regular claim center hours are                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040946 -        Monday - Friday 8:00 AM - 7:00 PM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
040947 -        Pacific Time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040949 -         ..
040950 -        Dear Rodney Welch:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
040952 -         ..
040953 -        Thank you for choosing AAA and trusting us with your insurance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040954 -        needs.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
040956 -         ..
040957 -        We are writing to you to confirm a claim has been opened on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040958 -        your policy.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040960 -         ..
040961 -        At AAA, we strive to make your claim experience as easy and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040962 -        smooth as possible.  We'll work with you throughout the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
040963 -        process, provide fast, carrying service and resolve your claim                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040964 -        fairly.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
040966 -         ..
040967 -        Please review all of the enclosed documents and take note of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040968 -        any additonal informaton we need from you.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
040970 -         ..
040971 -        We value you as our customer and appreciate the opportunity to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040972 -        assist you.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040974 -         ..
040975 -        Sincerely,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
040976 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040978 -         ..
040979 -        Windy Miller                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040980 -        Claims Representative                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
040982 -         ..
040983 -        For your protection California Law requires the following to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040984 -        appear on this form; "Any person who knowingly presents a false                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
040985 -        or fradulent claim for the payment of a loss is guilty of a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040986 -        crime and may be subject to fines and confinement in state                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
040987 -        prison."                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040989 -         ..
040990 -        Please turn page and on the back you'll find the sections                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
040991 -        listing "What you need to do" and "What's inside."                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
040993 -         ..
040994 -        For questions about your policy, please refer to the policy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040995 -        booklet previously provided to you.  You can request a copy of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040996 -        your policy booklet from your claims representative.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
040998 -         ..
040999 -        What you need to do.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041000 -        Contact me at your convenience to discuss your claim.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041002 -         ..
041003 -        What's inside                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041004 -        Your policy coverage                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041005 -        How to submit documents                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041006 -        Injury coverage details                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041007 -        Your state DMV requirement                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041008 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041010 -         ..
041011 -        Your Policy Coverage                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041013 -         ..
041014 -        Your policy provides the following coverages and those that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041015 -        are in bold may apply to your incident at this time:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041017 -         ..
041018 -        Uninsured Motorist Bodily Injury       $100,000 per person   $300,000 per occurance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041020 -         ..
041021 -        Underinsured Motorist Bodily Injury    $100,000 per person   $300,000 per occurance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041023 -         ..
041024 -        Property Damage Liability              $50,000 per occurance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041026 -         ..
041027 -        Comprehensive                          $100 Deductable                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041029 -         ..
041030 -        Uninsured Motorist Propterty Damage    $3,500 per occurance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041032 -         ..
041033 -        Auto Death Benefit                     $15,000 per person                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041034 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041036 -         ..
041037 -        How to submit documents                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041039 -         ..
041040 -        Please send all correspondence, documents and completed forms,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041041 -        as described below, including your claim number on each                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041042 -        document to expedite the processing of your claim.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041043 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041044 -        1.  Email:  claimdocs@csaa.com                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041045 -            Include claim number 1002-28-0746 in the subject line in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041046 -            the exact format to ensure proper delivery.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041047 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041049 -             ..
041050 -        2.  FAX: 877 548 1610                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041051 -            Provide a cover sheet and Include claim number 1002-28-0746                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041053 -             ..
041054 -        3.  Mail:  CSAA Insurance Exchange                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041055 -                   PO Box24523                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041056 -                   Oakland, CA 94623 1523                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041057 -                   Include claim number 1002-28-0746                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041059 -         ..
041060 -        AAA only keeps digital copies of submitted documents relating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041061 -        to your claim.  Please do not send us original documents as we                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041062 -        cannot keep or return them.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041064 -         ..
041065 -        Injury Coverage Details                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041067 -         ..
041068 -        There is no medical payments coverage available under your                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041069 -        policy.  In the event medical bills are submitted to us for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
041070 -        payment under the Medical Payments coverage, you will need to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041071 -        make other arrangements for payment of any such bills.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041073 -         ..
041074 -        Your State DMV Requirement                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041076 -         ..
041077 -        As part of your claims benefits, if coverage is extended for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041078 -        this incident, we will complete and submit the DMV notification                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041079 -        form (SR-1 DMV), electronically when necessary.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041081 -  ..
0411 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0412 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0413 - 1311                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
0414 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041401 - Called Wendy...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041402 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041403 -        702 790 5032                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041405 -  ..
041406 - Left message saying CHP report received yesterday, 170913 1016,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041407 - ref SDS 35 KV7I, indicates there is an explanation for the accident                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041408 - that may allow recovery, following up Wendy's call yesterday, saying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041409 - she plans to contact the witness to the accident to evaluate recovery                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041410 - in this case, reported also yesterday, on 170913 0937. ref SDS 34 1E5M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041412 -  ..
041413 - Asked Wendy to call about insurance for new car.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041414 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041416 -  ..
0415 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0416 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0417 - 1314                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
0418 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041801 - Wendy called back...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041802 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041803 -     Wendy did not call back.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041804 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041805 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041806 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041807 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041808 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041809 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041810 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041811 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
0419 -