CONTACTS
SUBJECTS
Mother Stricken Serious Affliction Hospitalized Providence Medical C
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up
040502 -
040503 -
040504 -
040505 -
040507 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Rob said Sally called yesterday afternoon. Mother was stricken with a
040902 - bowel disorder. She was examined at the house, and then rushed to
040903 - Providence Hospital in Medford. Rob indicated the affliction is
040904 - related to eating peanuts.
040906 - ..
040907 - Rob and Joyce drove up and arrived at midnight. They are staying at
040908 - the home of Joyce's older sister and her husband, near Medford.
040910 - ..
040911 - Rob said mother's vitals have improved. She is very pale. Her voice
040912 - is very low, so she cannot take a call.
040913 -
040914 - Providence Medical Center
040915 - 1111 Crater Lake Avenue
040916 - Medford, OR 97504
040917 - 541 732 5000
040919 - ..
040920 - Room......... 2058
040921 -
040923 - ..
0410 -
0411 -
0412 - 1052
0413 -
041301 - Called and talkd to Sally. She is in mother's room. Mom is doing
041302 - better. The doctor said mother's afflication is not diet related.
041303 - She is now quite old, and so fragile systems fail more easily.
041305 - ..
041306 - Mother is doing better now. She is sleeping. Earlier her voice
041307 - seemed stronger to Sally. Her vitals have improved.
041309 - ..
041310 - Sally has been at the hospital since yesterday. She is going home to
041311 - get some sleep.
041313 - ..
041314 - Rob is coming to the hospital about 1400.
041315 -
041316 -
041317 -
041319 - ..
0414 -
0415 -
0416 - 1123
0417 -
041701 - Called and notified Kathy of mom's condition. She will call Amy.
041702 -
041703 - Kathy is still suffering from cold or flu she has had the past
041704 - several weeks.
041705 -
041706 -
041707 -
041709 - ..
0418 -
0419 -
0420 - 1137
0421 -
042101 - Ordered flowers for mother....
042102 -
042103 - Previously ordered flowers for Kathy on Valentine's day, reported,
042104 - 170215 0840, ref SDS 1 XC5I
042106 - ..
042107 - Called Justflowers...
042108 -
042109 - 800.290.5919.
042111 - ..
042112 - Talked to Marty.
042114 - ..
042115 - Ordered get well flowers for $50.
042117 - ..
042118 - Card will say...
042119 -
042120 - Dearest mom.
042122 - ..
042123 - Please get well soon, and hurry home to the family.
042125 - ..
042126 - All my love,
042128 - ..
042129 - Rod
042131 - ..
042132 - Added candy at $25 for those visiting mother.
042134 - ..
042135 - Confirmation #................. 8567317
042136 -
042137 - 800 777 1911 ext 3
042138 -
042140 - ..
0422 -
0423 -
0424 - 1206
0425 -
042501 - Received letter from Justflowers saying...
042502 -
042503 - 1. Subject: Order #8567317 at justflowers.com
042504 - Date: 2017-03-26 11:50
042508 - ..
042509 - 2. Dear Rod Welch
042511 - ..
042512 - 3. Thank you for choosing JUSTFLOWERS.COM for your recent flower
042513 - and gift order. We appreciate your business.
042515 - ..
042516 - 4. Your order number is 8567317
042518 - ..
042519 - 5. Your order was placed Sunday, Mar 26, 11:50 am PST
042521 - ..
042522 - 6. Have a question about your order?
042524 - ..
042525 - 7. Visit our CONTACT US page. Your order number is 8567317.
042526 -
042527 - Visit our online order inquiry page
042529 - ..
042530 - 8. Deliver on Sunday, Mar 26, 2017
042531 -
042532 - To: Lillian Welch
042533 - Providence Medford Medical Center
042534 - 1111 Crater Lake Ave 2058
042535 - Medford, OR, 97504
042536 - USA
042537 - (541) 732-5000
042539 - ..
042540 - 9. Qty Product Price ExtPrice Item Number
042541 - ----------------------------------------------------------------------------------------------------
042542 - 1 Natural Wonders Bouquet $49.99 $49.99 2107
042543 - 1 Add Chocolates $24.99 $24.99 upCHOC25
042544 - ----------------------------------------------------------------------------------------------------
042546 - ..
042547 - 10. Subtotal: $74.98
042548 - Handling: $5.25
042549 - Shipping or Service: $18.98
042550 - Total: $99.21 ** Charged in USD currency
042551 - ----------------------------------------------------------------------------------------------------
042553 - ..
042554 - Card Message:
042556 - ..
042557 - Dearest Mom, Please get well soon and hurry home to the family.
042558 - All my love, Rod
042560 - ..
042561 - 11. Customer prefers delivery Sun, Mar 26, but Mon, Mar 27 is ok.
042563 - ..
042564 - 12. Customer:
042565 - Rod Welch
042566 - 1158 St Matthew PL #103
042567 - Concord, CA, 94518
042568 -
042569 - 13. (925) 849-4745
042571 - ..
042572 - 14. Please review your order carefully to ensure that all names,
042573 - products and delivery information are correct. We will do
042574 - everything we can to accommodate your request or rectify the
042575 - problem.
042577 - ..
042578 - 15. With best wishes,
042579 - JUSTFLOWERS.COM
042581 - ..
042582 - 16. Save $10 on your next order with coupon code 438743 on items
042583 - $50 and up.
042585 - ..
042586 - 17. ADDITIONAL COMMENTS REGARDING YOUR ORDER:
042588 - ..
042589 - 18. At JUSTFLOWERS.COM we are committed to delivering your
042590 - important emotional sentiments on time and as fresh and
042591 - beautiful as possible. Because of the nature, seasonality, and
042592 - regional availability of flowers and plants, it is sometimes
042593 - necessary to make substitutions of equal or greater value. We
042594 - will make every effort to maintain the "look and feel" of the
042595 - arrangement by considering the overall shape, size, style, and
042596 - color combinations. In single-variety arrangements the variety
042597 - will take precedence over color. White roses and cream roses
042598 - may be substituted for each other as well as peach roses and
042599 - pink roses. Purple and pink orchids may need to be substituted
042600 - for white orchids and visa versa.
042602 - ..
042603 - 19. Guarantee: We guarantee fresh and beautiful floral arrangements
042604 - and quality gifts that will make your recipient smile. If you
042605 - are not completely satisfied please contact us within 7 days of
042606 - delivery by replying to this email or visting our CONTACT US
042607 - page and we will gladly exchange your item, so as to rectify
042608 - the issue.
042610 - ..
042611 - 20. Express Delivery: We are normally able to deliver within 4
042612 - hours on florist delivered orders when our express delivery
042613 - option is available during checkout. If your item is not
042614 - delivered within 4 hours we can credit your express delivery
042615 - fee back to your account. We will do our best to deliver within
042616 - that time frame.
042618 - ..
042619 - 21. Specific Times: We are normally able to deliver within four
042620 - hours on florist delivered orders when our express delivery
042621 - option is available during checkout. We are unable to guarantee
042622 - delivery at an exact time. If your item is not delivered within
042623 - 4 hours we can credit your express delivery fee back to your
042624 - account.
042626 - ..
042627 - 22. You may request a time frame in the special instruction box
042628 - when ordering, and we will do our best to deliver within the
042629 - time frame, but we cannot guarantee delivery except for regular
042630 - delivery times which are: 9am-5pm daily for orders going to a
042631 - business, 9a-6pm for orders to a residence, hotel, or hospital,
042632 - and 9a-2pm for orders going to a high school. During major
042633 - holidays such as Valentine's Day and Mother's Day our florists
042634 - operate extended hours and delivery times are 8am-9pm
042636 - ..
042637 - 23. Weekend Deliveries: Deliveries are available in most major
042638 - cities on Saturday and Sunday in the USA. If we are unable to
042639 - arrange for delivery on Sunday and time permits we will setup
042640 - for delivery on Saturday, including Birthday and Anniversaries,
042641 - Valentine's, and Mother's Day Orders. If Saturday or Sunday is
042642 - not available, then the order will be delivered on the next
042643 - available day with a note of apology from our company.
042645 - ..
042646 - 24. Delivery Times: Normal delivery times are 9am-5pm daily for
042647 - orders going to a business, 6pm for orders to a residence,
042648 - hotel, or hospital, and 2pm for orders going to a high school.
042649 - During major holidays such as Valentine's Day and Mother's Day
042650 - our florists operate extended hours and delivery times are
042651 - 8am-9pm.
042653 - ..
042654 - 25. Shipped Products Delivered on a Specific Day: JUSTFLOWERS.COM
042655 - guarantees that your gift will arrive by the delivery date.
042656 - Occasionally the item arrives through the carriers early, and
042657 - we are not responsible for orders delivered early. Saturday
042658 - Delivery to Alaska and Hawaii: Only florist delivered products
042659 - are available for delivery on Saturdays to Alaska and Hawaii,
042660 - shipped products are not available.
042662 - ..
042663 - 26. Funerals: These orders are our very highest priority. If you
042664 - have ordered too late to make the funeral service we will call
042665 - to let you know quickly so that you can make other arrangements
042666 - or have something sent to the home of the family. If you do not
042667 - know the zip code or exact address of the funeral home we will
042668 - look it up for you. We normally contact the funeral home anyway
042669 - to verify the time of the viewing and make arrangements for the
042670 - flower delivery.
042672 - ..
042673 - 27. If you have selected a delivery date that is before the actual
042674 - viewing we will deliver to the viewing per the funeral home
042675 - instructions. If you have ordered for a funeral viewing and it
042676 - is too late to deliver, we will contact the funeral home to
042677 - verify the time of the viewing or service on and reschedule the
042678 - order.
042680 - ..
042681 - 28. ***RURAL DELIVERIES*** In the rare instance we are unable to
042682 - have a local florist deliver your order; we will have your
042683 - order sent out to the recipient by one of our filling vendors
042684 - so that the recipient can still enjoy the flowers.
042686 - ..
042687 - 29. Delayed Deliveries: For residential, hospitals, and nursing
042688 - home deliveries, in the unlikely event that there is a delay in
042689 - the delivery, the delivery will be attempted the next day.
042690 - During major flower holidays like Valentine's and Mother's Day
042691 - deliveries may be made as late as 9p.m.
042693 - ..
042694 - 30. For business deliveries, if the recipient is not there, the
042695 - business is closed, or there is a delay in the delivery, then
042696 - the delivery will be attempted the next business day. Please
042697 - note: the florist may call the recipient to schedule the
042698 - delivery.
042700 - ..
042701 - 31. If no one is home: Depending on the delivery location, if the
042702 - recipient is not available at the time of delivery, the
042703 - delivery person may leave the gift in a safe place for the
042704 - recipient to retrieve when they return, leave the gift with a
042705 - neighbor, or leave a message for the recipient to call to
042706 - arrange for delivery.
042708 - ..
042709 - 32. Recipient May Be Contacted: In some cases, the florist may
042710 - contact the recipient to ensure s/he will be home to accept the
042711 - delivery.
042713 - ..
042714 - 33. Weather: JUSTFLOWERS.COM is not responsible for delays in
042715 - delivery of florist-delivered or shipped products caused by
042716 - severe weather conditions or other acts of God and cannot offer
042717 - discounts on such orders. In the event that a product arrives
042718 - early, the recipient can enjoy the gift early, but we are
042719 - unable to offer a discount based on early deliveries .
042721 - ..
042722 - 34. Cancellations: Due to the nature of florist delivered products,
042723 - we are unable to cancel an order once it has already been sent
042724 - out to a florist delivery. If you just placed an order and wish
042725 - to cancel please call visting our CONTACT US page .
042727 - ..
042728 - 35. Price Change: Some local florists have minimum dollar amounts
042729 - for orders. We are committed to matching you with a local
042730 - florist that can fill your order for your selected item(s)'s
042731 - paid dollar-amount. However, there are rare occasions when the
042732 - most cost-effective local florist's minimum exceeds the amount
042733 - you paid for your selected item(s). We will contact you if such
042734 - a situation arises.
042735 -
042736 -
042737 - 36. 3/26/2017 11:50:52 AM s:DAISY:
042738 -
042739 -
042741 - ..
0428 -
0429 -
0430 - 1614
0431 -
043101 - Called Rob during hike on Ygnacio Valley Road. He was just at the
043102 - hospital and saw mom. He feels mother is doing better. She was tired
043103 - and became agitated, asking everyone to leave, so she could sleep, so
043104 - they left.
043106 - ..
043107 - Rob said Sally plans to be at the hospital later this afternoon. He
043108 - suggested calling her, and she will facilitate my speaking to mother,
043109 - even though mom can't speak in return.
043110 -
043112 - ..
0432 -
0433 -
0434 - 1620
0435 -
043501 - Called Kathy after talking to Rob during the hike. She recognized
043502 - this was a hike by familiar sounds of heavy traffic.
043504 - ..
043505 - Updated Kathy on mom's condition based on Rob's report, per above.
043506 - ref SDS 0 KK4M
043507 -
043509 - ..
0436 -
0437 -
0438 - 1856
0439 -
043901 - Called and left message for Sally.
043902 -
043904 - ..
0440 -
0441 -
0442 - 1931
0443 -
044301 - Received letter from Justflowers saying...
044302 -
044303 - 1. Subject: Your order 8567317 to Lillian Welch has been rescheduled for Monday delivery.
044304 - Date: 2017-03-26 14:38
044308 - ..
044309 - 2. Rod Welch we are terribly sorry your order 8567317 to Lillian
044310 - Welch was not able to be delivered this weekend. We will
044311 - deliver your order on Monday and include a note of apology from
044312 - our company. Thank you for your understanding.
044314 - ..
044315 - 3. We greatly appreciate your business,
044317 - ..
044318 - 4. To view our Sunday delivery policies please visit:
044319 - JUSTFLOWERS.COM/cs_DeliveryInfo.asp
044321 - ..
044322 - 5. JUSTFLOWERS.COM
044323 -
044324 - 800.716.7559
044325 -
044326 - service@justflowers.com
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