CONTACTS
SUBJECTS
Toilet Seat Fail Replace Entire Toilet for Self Cleaning Unit Procur
1003 -
1003 - ..
1004 - Summary/Objective
1005 -
100501 - Follow up ref SDS 13 0000. ref SDS 12 0000. ref SDS 6 0000.
100502 -
100503 - Review determined Cadet 3 toilet purchased from Home Depot on 170307,
100504 - and installed on 170309, should be upgraded. Called American Standard
100505 - and received advice to install Optum Vormax. ref SDS 0 EJ6H Research
100506 - supported favorable evaluation of Vormax. ref SDS 0 GG3K American
100507 - Standard notified that customer can exchange for full credit unit
100508 - purchased last week on 170307, and installed and used since 170309.
100509 - ref SDS 0 XG3O
100510 -
100511 -
100512 -
100514 - ..
100515 - [On 170307 0822 purhcased toilet American Standard Cadet
100516 - 3. ref SDS 13 EJ6H
100518 - ..
100519 - [On 170309 1910 toilet installed Figeuroa Plumbing cost
100520 - $275. ref SDS 14 IT4M
100521 -
100522 -
100523 -
100524 -
100525 -
100527 - ..
1006 -
1007 -
1008 - Background
1009 -
100901 - On 160822 agreed to install new toilet in upstairs master bedroom.
100902 - ref SDS 4 XW6F
100904 - ..
100905 - On 161208, talked to Nilson Figueroa about cost to install new toilet
100906 - in upstairs master bathroom. Nilson quoted $175. ref SDS 5 U45J
100908 - ..
100909 - On 161228 0946 letter to Gerry requests notice of any preference from
100910 - of American Standard toilet listing. ref SDS 7 LY52
100912 - ..
100913 - On 161230 called Nilson at Figueroa Plumbing. He said any toilet
100914 - manufactured by American Standard will be easy to install. ref SDS 8
100915 - SY4J
100917 - ..
100918 - On 170307 0822 purchased from Home Depot American Standard Cadet 3
100919 - toilet. ref SDS 13 0001
100920 -
100921 -
100922 -
100923 -
100924 -
100926 - ..
1010 -
1011 -
1012 - Progress
1013 -
101301 - This morning decided American Standard Cadet 3 Tall toilet is
101302 - inadequate - round seat is uncomfortable, and flush does not clean the
101303 - bowl very well. Called American Standard and was notified that Optum
101304 - Vormax is a significant upgrade for saving water, comfort, and flush
101305 - cleaning - includes hydraulic slow close lid and seat. ref SDS 0 8M5L
101307 - ..
101308 - This aligns more closely with guidance on water conservation, flush
101309 - cleaning swirl, and comfort recommended at...
101311 - ..
101312 - How To Choose The Right Toilet For Your Bathroom
101313 -
101314 -
101315 - https://smartlydwelling.com/how-to-choose-toilet/
101316 -
101317 -
101318 -
101319 -
101321 - ..
1014 -
1015 -
1016 - 0915
1017 -
101701 - Called American Standard...
101702 -
101703 - 844 278 8326
101705 - ..
101706 - Talked to Richard.
101708 - ..
101709 - Richard said customer can exchange Cadet 3 round bowl toilet for Optum
101710 - Vormax elongated bowl. He said that Optum Vormax has the best
101711 - cleaning system in the industry.
101713 - ..
101714 - Research on Internet found...
101716 - ..
101717 - Vormax youtube showing...
101718 -
101719 - https://www.youtube.com/watch?v=9VbIWfwcRGg
101721 - ..
101722 - This is available from Home Depot...
101723 -
101724 - Home Depot
101725 -
101726 - Optum VorMax Complete Right Height 2-piece 1.28 GPF Elongated
101727 - Toilet in White
101728 -
101729 - http://www.homedepot.com/p/American-Standard-Optum-VorMax-Complete-Right-Height-2-piece-1-28-GPF-Elongated-Toilet-in-White-707AA101-020/205195423
101731 - ..
101732 - Price............................. $259.00
101733 -
101734 - 1. Flushing technology cleans 2X better than conventional
101735 - toilets
101737 - ..
101738 - 2. Includes decorative slow-close seat with EverClean
101739 - surface
101741 - ..
101742 - 3. EverClean slows growth of odor-causing
101743 - bacteria, mold and mildew
101744 -
101746 - ..
101747 - VorMax flushing technology is the solution to maintaining a
101748 - cleaner toilet bowl by simply flushing the toilet. Its
101749 - revolutionary VorMax flushing system completely cleans the
101750 - entire bowl, including under the rim. The VorMax flushing
101751 - technology has been independently tested and proven to CLEAN
101752 - 2X BETTER than conventional toilets. This helps maintain a
101753 - tidier toilet bowl longer, so cleaning is a breeze. Source:
101754 - Test witnessed by IAPMO R&T Labs comparing VorMax against
101755 - conventional under-the-rim-water-dispersal toilets from major
101756 - retailers.
101757 -
101758 - 1. Includes decorative slow close seat that features a
101759 - seamless, concealing lid and EverClean surface which
101760 - helps keep the seat cleaner longer
101762 - ..
101763 - 2. Optum VorMax flush technology cleans 2x better than
101764 - conventional toilets
101766 - ..
101767 - 3. VorMax flush technology delivers a powerful jet of water
101768 - that scrubs the bowl clean from top to bottom, removing
101769 - everything in its path
101771 - ..
101772 - 4. CleanCurve rim design eliminates hidden, hard-to-reach
101773 - surfaces where dirt and buildup hide
101775 - ..
101776 - 5. EverClean surface is super smooth and easier to keep
101777 - clean, even after years of use; plus, the permanent
101778 - EverClean antimicrobial surface inhibits the growth of
101779 - stain and odor causing bacteria on the surface
101781 - ..
101782 - 6. Industry-leading flush technology saves water without
101783 - losing performance. It uses just 1.28 GPF, a 20% savings
101784 - compared to 1.6 GPF toilets; a 20% savings in water usage
101785 - translates to money saving
101787 - ..
101788 - 7. Comfortable right height, elongated bowl is ADA compliant
101789 - which can help make getting on and off of the toilet
101790 - easier
101792 - ..
101793 - 8. Easy installation. Complete toilet includes everything
101794 - you need for installation, including the seat and wax
101795 - ring
101797 - ..
101798 - 9. Features dual-injection flush valves that open almost
101799 - simultaneously, delivering water to the bowl in two ways,
101800 - to the jet hole for a powerful vortex scouring action in
101801 - the bowl and to the trap way to create the siphon which
101802 - disposes of all the waste
101804 - ..
101805 - 10. Superior waste removal with a 2-1/16 in. smooth fully
101806 - glazed trap way outlet
101808 - ..
101809 - 11. Chrome handle
101810 -
101811 - 12. 100% factory flush tested
101813 - ..
101814 - 13. Warranty: lifetime on chinaware, 10-year on all
101815 - mechanical parts, 1-year on seat
101817 - ..
101818 - Weight............... 90 pounds
101820 - ..
101821 - Bowl height.......... 16.5
101823 - ..
101824 - MAP.................. 1000
101826 - ..
101827 - Material............. Vitreous China
101829 - ..
101830 - Retunable............ 90-day
101832 - ..
101833 - Rough-in size........ 12"
101835 - ..
101836 - Gallons per flush..... 1.28
101838 - ..
101839 - Flushing type......... single
101841 - ..
101842 - Color................. White
101844 - ..
101845 - Shape................. Elongated
101847 - ..
101848 - Features.............. Antimicrobial
101850 - ..
101851 - ADA compliant.
101853 - ..
101854 - Manufacturer Warranty limited 10-year
101855 -
101857 - ..
101858 - Asked what can be done with the toilet bought from Home Depot last
101859 - week, on 170307 0822. ref SDS 13 7O5K
101861 - ..
101862 - Richard advised that used toilet can be returned to Home Depot for
101863 - full credit on original purchase. The existing unit cannot be
101864 - brought into the store. Home Depot has a procedure for customer
101865 - return of used toilets.
101866 -
101867 -
101868 -
101869 -
101871 - ..
1019 -
1020 -
1021 - 1035
1022 -
102201 - Went to Home Depot and talked to Tom and then Susan. They carry the
102202 - Optum Vormax toilet, but only in non-standard height 16.5", called
102203 - "Right" and "Comfort" height.
102205 - ..
102206 - Initially met with Tom.
102208 - ..
102209 - Related discussion with Richard at American Standard this morning,
102210 - saying the Cadet 3 toilet purchased on Home Depot invoice #0634 00020
102211 - 31607, shown in the record on 170307 0822, ref SDS 13 7O5K, and later
102212 - installed and used for a week, shown on 170309 1910, ref SDS 14 0001,
102213 - can be returned for refund applied to buy another toilet of customer's
102214 - choice, per above. ref SDS 0 8M5L
102216 - ..
102217 - Tom asked what toilet will be purchased?
102219 - ..
102220 - Requested Optum Vormax elongated and standard bowl height 15".
102222 - ..
102223 - Tom said American Standard does not manufacture the Optum Vormax
102224 - toilet in standard height. They only manufacture in ADA approved
102225 - 16.5" height sometimes called "comfort" and "Right Height." These
102226 - terms reference ADA approved height for people with disabilities. He
102227 - said very few toilets are manufactured in standard height anymore.
102229 - ..
102230 - Decided to buy Optum Vormax elongated toilet with bowl height 16.5",
102231 - even though this is not a convenient height.
102233 - ..
102234 - Tom said Home Depot policy refuses to accept return of used toilets
102235 - for full or any refund amount. Several other Home Depot sales reps
102236 - contributed to this discussion and confirmed that Home Depot policy
102237 - denies return and refund for used toilets.
102239 - ..
102240 - Susan said exchanging a toilet must be transacted through American
102241 - Standard. She agreed with Tom that Home Depot policy is to refuse
102242 - returns and refunds on used toilets, even within a 2 - 4 week period.
102244 - ..
102245 - Susan was helpful researching to find an alternative American Standard
102246 - Champion Pro toilet that has jet swirl cleaning, which is comparable
102247 - but less effective to Optum Vormax. However, it is available from
102248 - another vendor with "standard" bowl height 15". The display on
102249 - Susan's computer screen showed this toilet is prices at $407 plus tax.
102250 - That is $150 more than the Vormax, with less effective cleaning.
102252 - ..
102253 - Susan printed copies of product specifications for American Standard
102254 - Champion Pro toilets. This shows these units are avilable in standard
102255 - bowl height of 15", rather than tall height of 16.5".
102257 - ..
102258 - She called the other company, and then handed the phone for direct
102259 - discussion with the agent for the other vendor.
102261 - ..
102262 - Thanked Susan for excellent customer support.
102264 - ..
102265 - She asked about buying the Optum Vormax toilet.
102267 - ..
102268 - Explained will follow up with American Standard on their notice that
102269 - the toilet purchased last week on 170307 0822, ref SDS 13 7O5K, can be
102270 - returned to Home Depot for full credit. Then will return and buy the
102271 - Vormax unit.
102272 -
102273 -
102274 -
102275 -
102277 - ..
1023 -
1024 -
1025 - 1331
1026 -
102601 - Returned home and called American Standard again...
102602 -
102603 - 844 278 8326
102605 - ..
102606 - Talked to Ashley.
102608 - ..
102609 - She said to call bathroom fixtures department...
102610 -
102611 - 800 442 1902 follow prompts for fixtures
102613 - ..
102614 - Talked to Aaron.
102616 - ..
102617 - Follow up discussions on 170306 1005. ref SDS 11 EJ6H
102619 - ..
102620 - Explain on 170306, talked to Richard, who advised we can exchange
102621 - American Standard Cadet 3 toilet for Vormax, per above. ref SDS 0 EJ6H
102623 - ..
102624 - Aaron said she is not aware of exchange program for toilets.
102626 - ..
102627 - Arron knows Richard. She will transfer the call to him.
102629 - ..
102630 - Arron said Richard is helping another customer. He will call back.
102631 -
102632 -
102634 - ..
1027 -
1028 -
1029 - 1357
1030 -
103001 - Richard called back.
103002 -
103003 - Reviewed discussion on exchanging installed used toilet, this morning,
103004 - per above, ref SDS 0 8M5L, and that visiting Home Depot, they
103005 - adamently maintain Home Depot will not refund payment for returned
103006 - toiled after it has been installed and used.
103008 - ..
103009 - Richard clarified that his earlier explanation of "exhange" is
103010 - incorrect. He explained this afternoon, that customers with Lowes and
103011 - Home Depot can "return" a used toilet within a few weeks for full
103012 - credit toward purchasing another unit.
103014 - ..
103015 - He said customers return the item, but cannot take it into the store.
103016 - Home Depote has a location and procedure for destroying the used
103017 - item.
103019 - ..
103020 - Richard said that if Home Depot Manager is unfamiliar with this
103021 - procedure, the store can call him at American Standard for
103022 - clarification of how Home Depot gets reimbursed for the refund amount
103023 - on a returned American Standard toilet.
103024 -
103025 - 800 442 1902... then follow prompts for fixtures
103027 - ..
103028 - Richard seemed say the cost of toilets includes a small amount
103029 - budgeted to pay for these rare return transactions.
103030 -
103031 -
103032 -
103034 - ..
1031 -
1032 -
1033 - 1414
1034 -
103401 - Visit Home Depot.
103402 -
103403 - Talked to Tom again.
103405 - ..
103406 - Tom remembered meeting this morning on returning a toilet purchased
103407 - last week, and then installed and used for several days, per above.
103408 - ref SDS 0 XJ6H
103410 - ..
103411 - Tom repeated representations earlier today, that Home Depot policy is
103412 - to reject returns for toilets after installation.
103414 - ..
103415 - Presented Richard's explanation, that Amereican Standard supports
103416 - refund policy for used toilets when returned within 2 weeks of
103417 - purchase, per above.
103419 - ..
103420 - Richard tried to call a store manager. There was no answer.
103422 - ..
103423 - He tried another store manager, then tried calling the first one
103424 - again.
103426 - ..
103427 - He tried calling a third store manager, but still was unable to get
103428 - updated Home Depot guidance on customers returning for refund an
103429 - installed toilet.
103431 - ..
103432 - Susan who helped earlier this morning, per above, ref SDS 0 WS4I, was
103433 - at lunch.
103435 - ..
103436 - Another woman who worked in the Department seemed helpful. She
103437 - offered to go into a meeting and ask a floor manager to come and
103438 - assist in completing this transaction.
103439 -
103441 - ..
1035 -
1036 -
1037 - 1449
1038 -
103801 - Tom received call. He explained customer request to return for credit
103802 - toilet purchased and installed last week on 170307, and to purchase to
103803 - replace the returned unit an Optum Vormax, and that American Standard
103804 - notified the customer that Home Deport will support this transaction,
103805 - per above. ref SDS 0 X64M
103807 - ..
103808 - Listening to his part of the discussion, sounded like Tom received
103809 - instructions to honor customer request to returned the used toilet for
103810 - credit.
103812 - ..
103813 - After the discussion, Tom said to follow him. We walked back to the
103814 - aisle displaying toilets. Tom found a rolling cart nearby, and pulled
103815 - out a box containing the Optum Vormax toilet with specifications shown
103816 - on Home Depot website, per above. ref SDS 0 LL6M Tom placed it on the
103817 - cart. Followed Tom pushing the cart through the store about 60 yards
103818 - down the main aisle of cash registers. We stopped at the Return
103819 - Department. Tom explained instructions he received from the Store
103820 - Manager for this transaction. The cash Register lady prepared an
103821 - invoice. Paid for the Optum Vormax toilet in the amount of $256,
103822 - about $110 more than Cadet 3 toilet purchased last week here at Home
103823 - Depot on 170307 0822. ref SDS 13 7O5K
103825 - ..
103826 - Asked Tom about Home Depot notice in the aisle where toilets are
103827 - displayed, that says these products qualify for $100 rebate? Tom said
103828 - customers apply with the water district for rebates on water saving
103829 - toilets.
103830 -
103831 - [On 170324 0911 called for rebate; got message that funding
103832 - for rebates has been depleted, so there are no more
103833 - rebates. ref SDS 15 I66N
103835 - ..
103836 - Invoice says...
103837 -
103838 - Home Depot
103839 - 2090 Meridian Park Boulevard
103840 - Concore, Ca 94520
103841 - 925 798 9600
103843 - ..
103844 - Date..................... 2017 03 13 1457
103846 - ..
103847 - Invoice.................. 0634 00018 32435
103849 - ..
103850 - Item: 791556058590
103851 - Optum Vormax Toilet 16.5" high and self cleaning
103852 - NLP Savings $29
103853 - Price.................1 ea.... 259.00
103855 - ..
103856 - Product specifications, and research is reported in the record
103857 - yesterday on 170306 1632. ref SDS 13 IV6I
103859 - ..
103860 - Home Depot Invoice continues...
103861 -
103862 - Subtotal..................... $259.00
103863 - Tax.......................... 22.56
103864 - Total........................ $281.66
103866 - ..
103867 - Post expense ledger...
103868 -
103869 - F:\05\00003\JC\GPMG\JMGH\170101cc.xlsx
103870 -
103871 -
103873 - ..
103874 - Credit Invoice for returned toilet says...
103875 -
103876 - Home Depot
103877 - 2090 Meridian Park Boulevard
103878 - Concore, Ca 94520
103879 - 925 798 9600
103881 - ..
103882 - Date..................... 2017 03 13 1501
103884 - ..
103885 - Invoice.................. 0634 00018 32443
103887 - ..
103888 - Item: 791556086234
103889 - Cadetrhrfhet
103890 - Cadet Tall RF 1.28GPF White
103891 - Credit................1 ea... -149.00
103893 - ..
103894 - Subtotal..................... -149.00
103895 - Tax.......................... 13.03
103896 - Total....................... -$162.03
103898 - ..
103899 - Post expense ledger...
103900 -
103901 - F:\05\00003\JC\GPMG\JMGH\170101cc.xlsx
103903 - ..
103904 - Asked Tom where to deliver returned toilet.
103906 - ..
103907 - Tom said not to return to Home Depot. Dispose of the toilet in any
103908 - manner customer chooses.
103910 - ..
103911 - Home Depot staff helped load the new unit into the back of Kathy's
103912 - SUV.
103914 - ..
103915 - Drove home.
103916 -
103917 -
103919 - ..
1040 -
1041 -
1042 - 1640
1043 -
104301 - Called Figeuroa Plumbing about another installation.
104303 - ..
104304 - Nelsen with Figueroa Plumbing & Rooter...
104305 -
104306 - 925 567 4863
104308 - ..
104309 - Explained decided to upgrade Cadet 3 toilet to Optum Vormax, per
104310 - transacttion with Home Depot, per above, ref SDS 0 2W4I, which
104311 - Figueroa Plumbing installed last week on 170309 1910. ref SDS 14 0001
104313 - ..
104314 - Nelson offered $25 discount on prior charge of $175 with $100 bonus,
104315 - reported on 170309 1910. ref SDS 14 JQ5G
104317 - ..
104318 - Scheduled tomorrow OA 1700 - 1800.
104319 -
104321 - ..
1044 -
1045 -
1046 - 1827
1047 -
104701 - Received call from Jamie. He is available to install the new toilet
104702 - this evening. Agreed to this change in schedule.
104703 -
104704 -
104705 -
104706 -
104707 -
104708 -
104709 -
104710 -
104711 -
104712 -
104713 -
104714 -
1048 -