CONTACTS
SUBJECTS
Hoka Stinson 3 ATR Shoes Return Too Narrow Do Not Fit Order #1484333
3403 -
3403 - ..
3404 - Summary/Objective
3405 -
340501 - Follow up ref SDS 26 0000. ref SDS 25 0000.
340502 -
340503 -
340504 -
340505 -
340506 -
340508 - ..
3406 -
3407 -
3408 - Background
3409 -
340901 - On 160423 bought pair of Tor Summit Mid WP shoes high top. ref SDS 7
340902 - E56N Later that day, called Hoka back and bought pair of low top Tor
340903 - Summit WS. ref SDS 7 D47H
340905 - ..
340906 - On 160613 received letter from Savannah confirming telecon to return 3
340907 - pair Hoka Stinson 3 shoes for credit, and that she would monitor the
340908 - return to issue credit back to credit card when the shoes are received
340909 - by Hoka. ref SDS 12 TK6O
340911 - ..
340912 - On 160613 shipped the shoes to Hoka, and sent letter confirming
340913 - shipment for credit. ref SDS 12 NA8L
340915 - ..
340916 - On 160708 1127 sent letter to Hoka asking about credit of $501.39 for
340917 - 3 pair Hoka Stinson 3 shoes returned due to defective heel design.
340918 - ref SDS 13 006Q Called Hoka and talked to Lydia; she said credit of
340919 - $501 for returning 3 pair Hoka Stinson 3 shoes was converted to gift
340920 - card. ref SDS 13 LJ3K Received letter from Savvanah saying same
340921 - thing, that customer has gift card on account for $501.39. ref SDS 13
340922 - L16L Received letter from Lydia explaining in detail the entire
340923 - transaction and confirming customer has credit of $501.39. ref SDS 13
340924 - MJ6G
340926 - ..
340927 - On 160809 1032 called Hoka and placed order # 14843332 for 1 pair
340928 - Stinson 3 ATR shoes to test them for being wide enough to prevent
340929 - prior feet injury problems. ref SDS 15 006Q
340931 - ..
340932 - On 160810 0664 received Hoka order #14843332 Stinson 3 ATR shoes
340933 - placed day before on 160809 1032, ref SDS 15 556I, to test them for
340934 - being wide enough to prevent prior feet injury problems. ref SDS 16
340935 - 006Q
340937 - ..
340938 - On 160910 0746 received refund $501 for returning 3 pair Hoka Stinson
340939 - 3 shoes size 10.5, and because the shoes were too narrow which caused
340940 - severe injuries. ref SDS 21 006Q
340942 - ..
340943 - On 161125 placed Order # 15510099 for Hoka Stinson 3 shoes size 11.
340944 - ref SDS 22 XG6L
340946 - ..
340947 - On 161125, received new Hoka Stinson 3 shoes. ref SDS 23 Z86J
340949 - ..
340950 - On 161204 tried Hoka Stinson 3 shoes size 11 on 6 mile hike, reported
340951 - in case study on 160101 0700. ref SDS 4 ZX8L Metatarsalgia and right
340952 - knee pain seemed much less. ref SDS 4 DI3H However, near the end
340953 - about mile 5, began feeling pain in left side of left foot.
340954 - ref SDS 4 DB6H
340956 - ..
340957 - On 161205 submitted letter to Savannah at Hoka requesting advice on
340958 - stretching Hoka Stinson 3 shoes size 11.5 to prevent injuries to feet.
340959 - ref SDS 24 BC4X
340961 - ..
340962 - On 161207 received letter dated 161206, from Savannah at Hoka making
340963 - referral to Noah for suggestions on stretching Hoka Stinson 3 shoes.
340964 - ref SDS 25 RQ9J
340966 - ..
340967 - On 170105 0895 submitted letter to Noah at Hoka asking about
340968 - stretching Stinson 3 shoes because forefoot is too narrow. 170105
340969 - 0849, ref SDS 26 006Q
340970 -
340971 -
340973 - ..
3410 -
3411 -
3412 - Progress
3413 -
341301 - Today, received letter from Noah at Hoka saying...
341302 -
341303 - 1. Subject: [Deckers Brands] Re: Re: Order 15510099 Adjust Stinson 3 Shoes
341304 - Date: 2017-01-06 07:22
341307 -
341308 - 2. ##- Please type your reply above this line -##
341310 - ..
341311 - 3. Your request (3377849) has been updated. To add additional
341312 - comments, reply to this email.
341314 - ..
341315 - 4. Noah Pappano (Hoka One One US)
341317 - ..
341318 - 5. Jan 6, 07:22 PST
341319 -
341320 - Hoka Footwear
341322 - ..
341323 - 6. Dear Rod,
341325 - ..
341326 - 7. Thank you for contacting Hoka ONE ONE!
341328 - ..
341329 - 8. I agree with Savannah that there is no method for stretching
341330 - the shoe's toe box; any attempt would likely damage it.
341331 - However, since you've enjoyed the cushioning and need a more
341332 - accommodating fit, I'd recommend the Bondi 5. It was updated
341333 - with a wide toe box, wider than Stinson 3, and is our most
341334 - cushioned shoe. Stinson 3 is our second most cushioned shoe.
341336 - ..
341337 - Noah responds to the letter submitted to him at Hoka yesterday on
341338 - 170105 0849. ref SDS 26 006Q
341340 - ..
341341 - Noah further refers to Savannah's letter received on 161207 1132.
341342 - ref SDS 25 006Q
341344 - ..
341345 - Hoka letter continues...
341346 -
341347 - 9. If we can be of any further assistance, please do not hesitate
341348 - to contact us!
341350 - ..
341351 - 10. Noah
341352 - Hoka ONE ONE Customer Experience Representative
341353 - Deckers Brands
341354 - Phone 866-491-3125
341355 - FAQ
341356 - Hoka ONE ONE FacebookHoka ONE ONETwitter
341358 - ..
341359 - 11. Hoka ONE ONE Womens ShoesHoka ONE ONE Mens Shoes
341360 -
341361 -
341363 - ..
3414 -
3415 -
3416 - 0911
3417 -
341701 - Sent letter to Noah at Hoka with copy to Savannah also at Hoka, and
341702 - saying...
341703 -
341704 - 1. Subject: Re: [Deckers Brands] Re: Re: Order 15510099 Adjust Stinson 3 Shoes
341705 - Date: 2017-01-06 09:36
341707 - To: Hoka One One US
341708 - CC: Savannah Laughter
341710 - ..
341711 - 2. Dear Noah,
341713 - ..
341714 - 3. Thanks for your letter explaining Hoka Stinson 3 shoes cannot
341715 - be stretched to provide variabile width across forefoot, an
341716 - issue referred by Savannah in earlier correspondence, shown
341717 - [...above, ref SDS 0 DL5P...].
341719 - ..
341720 - 4. On your recommendation to try Bondi shoes, previously Nathaniel
341721 - recommended this model. Purchased a pair on Feb 8th,
341722 - ref SDS 5 H73K, and tried them on Feb 22nd. [...case study on
341723 - 160101 0700. ref SDS 4 B17I...]. Here is the diary on
341724 - results...
341726 - ..
341727 - "Concord 10 mile route #1, did extra 1 mile at the end. Energy
341728 - better today time 1.25 miles 18 minutes. Calves pain level 0
341729 - entire route. Feet hurt wearing new Hoka Bondi shoes, possibly
341730 - tied too tight. After 5 or 6 miles this problem resolved.
341731 - Bondi shoes have thick soles, but seem stiff and hard -
341732 - board-like - with little rebound energy. There is no bounce,
341733 - compared to Hoka Stinson shoes that drive the pace on 11 - 15
341734 - mile hikes. Maintained pace on Clayton and starting Ygnacio
341735 - Valley Road; time to 4.25 miles 71 minutes. Right knee pain
341736 - level 0 starting, after mile 3 pain level 2 rest of route.
341737 - Increased pace going uphill to summit Ygnacio Valley Road.
341738 - Lower back pain level 2 entire route 20% of route. Tried
341739 - sprinting across Cowell about 30 yards, and did not experience
341740 - right knee pain - very positive. Hike today was best for right
341741 - knee - pain level 1 10% of route. Left hip pain level 1 entire
341742 - lap 20% of route. Maintained pace on downhill past summit;
341743 - maintained pace on Oak Grove. Increased pace going uphill on
341744 - Treat. Energy good at end of hike. Feet hurt wearing Bondi
341745 - shoes. Blister very bad on right side of big toe on left foot.
341746 - Metatarsalgia pain level 0 entire route."
341748 - ..
341749 - 5. You can see shoes are critical. The earlier version of Hoka
341750 - Stinson shoes worked perfectly for several years. Width was a
341751 - slight problem, primarily requiring lambs wool to protect
341752 - against blisters from toes being squeezed together. Superior
341753 - cushioning of Stinson shoes was essential to protect against
341754 - metatarsalgia (feet injury) and knee pain. These shoes wore
341755 - out hiking 3K miles per year. As with other shoe manufacturers
341756 - Hoka stopped making shoes that worked perfectly and offered
341757 - Stinson 3 shoes. They have not worked out. Bought various
341758 - sizes up to 2 sizes larger to get wider dimension across
341759 - forefoot. This hasn't been effective, so inquired about
341760 - stretching. Your report today, seems to close the book on that
341761 - idea.
341763 - ..
341764 - 6. I was told last June or so, that in October 2016, Hoka would
341765 - start selling Stinson 3's with variable width, but that didn't
341766 - happen. New Stinson 3's were available in September with
341767 - improved heal lining, but not variable width. So, hoped
341768 - stretching might work.
341770 - ..
341771 - 7. Your support is appreciated.
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