CONTACTS
SUBJECTS
Hoka Exchange For Stinson 3 Size 10.5 3 Pair Return Tor Summit Mid W
1103 -
1103 - ..
1104 - Summary/Objective
1105 -
110501 - Follow up ref SDS 9 0000. ref SDS 8 0000.
110502 -
110503 -
110504 -
110505 -
110506 -
110507 -
110509 - ..
1106 -
1107 -
1108 - Progress
1109 -
110901 - On 160423 bought pair of Tor Summit Mid WP shoes high top. ref SDS 6
110902 - E56N
110904 - ..
110905 - Later that day, called Hoka back and bought a pair of low top Tor
110906 - Summit WS shoes. ref SDS 6 D47H Have not yet opened the box with the
110907 - Tor Summit high top shoes, but have worn the low tops, mostly walking
110908 - around the house, going to the store. However....
110910 - ..
110911 - On 160523 went to the VA. Between meetings walked to the beach, about
110912 - a mile away, so round trip was 2 miles. This was a good hike, with
110913 - significant uphill grade on return hike over the entire mile walking
110914 - back to the VA. This went well. As a result, after returning home
110915 - from the VA, later the same day tried to do a regular 11 mile hike,
110916 - reported in case study on 140101 0600. ref SDS 2 724F After 2 miles,
110917 - there was sudden severe lateral pain pain along outer edges of both
110918 - feet. Pain level increased, so did only half a lap, cutting the hike
110919 - off at 6 miles. This injury may be caused by siff outer sole of Hoka
110920 - Tor Summit WS shoes, purchased on 160423 0804. ref SDS 6 D47H These
110921 - shoes have much better traction, but much less give, combined with
110922 - walking on concrete sidewalk for 2.5 miles may have caused stress
110923 - fratcures and/or "Cuboid Syndrome" where tarsel bone is dislocated.
110924 - ref SDS 2 UXWP
110926 - ..
110927 - Today, called Hoka.....
110928 -
110929 - 1-866-491-3125
110930 -
110931 - Order #....................................... 14367160
110932 - Order #....................................... 14367304
110933 - Date.......................................... May 24, 2016
110934 - Shown on...................................... 160423 0804, ref SDS 6 X67M
110935 - ...and on..................................... 160423 0804, ref SDS 6 D47H
110936 -
110938 - ..
110939 - On 150724 bought 1 pair Hoka Stinson light....... ref SDS 4 M63G
110940 -
110941 - Order #....................................... 11799978
110943 - ..
110944 - On 150724 bought 4 pair Hoka Stinson lite from
110945 - Runner's Warehouse............................... ref SDS 4 WS85
110946 -
110947 - Order #....................................... 300866
110949 - ..
110950 - Talked to Chris.
110952 - ..
110953 - Reported problems with Tor Summit shoes, per above. ref SDS 0 S66G
110955 - ..
110956 - Further reported new problem today of Hoka Stinson 3 shoes heel lining
110957 - failing and causing severe blisters during hike at Lafayette
110958 - Reservoir, reported in case study on 140101 0600. ref SDS 2 VTQU
110960 - ..
110961 - Chris said other customers have reported difficulties with Stinson 3
110962 - heel design using a heavier, thicker perimeter lip that intends to
110963 - provide a tighter, secure fit to the ankle, but actually causes
110964 - blisters, because some slippage occurs despite tighter fit. As well,
110965 - he said the heel lining material tears and frays, also causing
110966 - blisters to the heel of the feet.
110968 - ..
110969 - Chris advised that Hoke plans to release new models in few months - he
110970 - may mentioned October time frame - that will use the Hoka original
110971 - heel design and lining material that works well in the Hoka Stinson
110972 - Lite model shoes.
110974 - ..
110975 - This was good news. Advised Chris of having purchased 10 pair of
110976 - Stinson Lite shoes over the past 2 years, originally to replace Hoka
110977 - Stinson Trail shoes that had the same heel lining problems as the
110978 - current Stinson 3 shoes, causing severe blisters. The Stinson Lite
110979 - shoes solved that problem. The 1st 5 pair wore out after hiking 4,000
110980 - miles, so bought 5 more pair. However, these shoes are beginning to
110981 - were out. On 160423, called Hoka and talked to Debra. She said Hoka
110982 - stopped making Hoka Stinson Lite shoes. She recommended trying 4
110983 - different Hoka shoe models to replace the Stinson Lite shoes that have
110984 - worked well. ref SDS 6 E56N Last week on 160527, returned all 4 pair
110985 - of shoes, and requested exchange for Stinson 3 shoes. ref SDS 9 0001,
110987 - ..
110988 - Therefore, concerned that failure of Stinson 3 shoes today, per above,
110989 - ref SDS 0 QQ5F, indicates this will not be a good solution.
110991 - ..
110992 - Chris said that if these new shoes develop heel tears prior to design
110993 - life of the product, customer can return to exchange for the new
110994 - Stinson models with improved heel design and lining material.
110996 - ..
110997 - As a result, did not cancel orders for 4 new pair Stinson 3 shoes
110998 - placed on 160527 1002. ref SDS 9 0001
111000 - ..
111001 - Need to contact Running Warehouse to coordinate same issue on
111002 - returning Stinson 3 shoes for new model October.
111003 -
111004 - [On 160602 1628 notified Niki at Running Warehouse of
111005 - understandings with Hoka on planning to upgrade heel design
111006 - and lining material to perform like Stinson Lite shoes that
111007 - enable extended endurance hiking. ref SDS 10 M062
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