CONTACTS
SUBJECTS
Hoka Exchange For Stinson 3 Size 10.5 3 Pair Return Tor Summit Mid W
1103 -
1103 - ..
1104 - Summary/Objective
1105 -
110501 - Follow up ref SDS 6 0000. ref SDS 3 0000.
110502 -
110503 - Returned 3 pair shoes to Hoka for exchnage to Stinson 3 shoes.
110504 - ref SDS 0 TB5M Returned 4th pair Tor Summit shoes to Hoka to
110505 - exchange for Stinson 3 shoes. ref SDS 0 HT6M Called Runner's
110506 - Warehouse and arranged to get RMA mailing label to return Bondi for
110507 - exchange to get Stinson 3 shoes. ref SDS 0 3U8M Received RMA mailing
110508 - label from Runner's World. ref SDS 0 EL6O Sent letter to Runner's
110509 - World notifyng that Bondi shoes were shipped for exchange to get
110510 - Stinson 3 shoes. ref SDS 0 5V4O Took all the shoes to UPS and mailed.
110511 - ref SDS 0 BR5G Received letter from Runner's World saying mailing
110512 - lable would be submitted for returning shoes. ref SDS 0 YE3H Sent
110513 - letter to Runner's World saying mailing label was already received,
110514 - and the shoes were shipped. Included shipping tracking number.
110515 - ref SDS 0 2H7O
110516 -
110517 -
110518 -
110520 - ..
1106 -
1107 -
1108 - Progress
1109 -
110901 - On 160423 bought pair of Tor Summit Mid WP shoes high top. ref SDS 5
110902 - E56N
110904 - ..
110905 - Later that day, called Hoka back and bought pair of low top Tor Summit
110906 - WS. ref SDS 5 D47H Have not yet opened the high top shoes, but have
110907 - worn the low tops.
110909 - ..
110910 - On 160523 went to the VA and between meeting walked to the beach,
110911 - about a mile away, so round trip was 2 miles. This was a good hike,
110912 - with significant uphill grade on return hike over the entire mile. As
110913 - a result, after returning from the VA, tried to do a regular 11 mile
110914 - hike, reported in case study on 140101 0600. ref SDS 2 724F This hike
110915 - caused sudden severe lateral foot pain pain occurred along outer edges
110916 - of both feet. May be caused by siff outer sole of Hoka Tor Summit WS
110917 - shoes, purchased on 160423 0804. ref SDS 5 D47H These shoes have much
110918 - better traction, but much less give, combined with walking on concrete
110919 - sidewalk for 2.5 miles may have caused stress fratcures and/or "Cuboid
110920 - Syndrome" where tarsel bone is dislocated. ref SDS 2 UXWP
110922 - ..
110923 - Called Hoka.....
110924 -
110925 - 1-866-491-3125
110926 -
110927 - Order #....................................... 14367160
110928 - Order #....................................... 14367304
110929 - Date.......................................... May 24, 2016
110931 - ..
110932 - Talked to Christen...
110934 - ..
110935 - She said to send them back for refund or for Stinson 3s.
110936 -
110938 - ..
110939 - Using enclosed form...
110940 -
110941 - 1. Shoes to return...
110942 - Hoka order # 14367160
110943 - 160423 0804.................. ref SDS 5 X67M
110945 - ..
110946 - Tor Summit Mid WP-Black Anthracite
110947 - SKU: 1009092-BANT
110948 - Size: 10.5
110949 - Quantity............. 1
110950 - Price.......................................... $180.00
110952 - ..
110953 - Infinite-Grey Citurs
110954 - SKU: 1009648-GCTR
110955 - Size: 10.5
110956 - Quantity............. 1
110957 - Price.......................................... 120.00
110959 - ..
110960 - Valor LTR-Black
110961 - SKU: 1011372-BLK
110962 - Size: 10.5
110963 - Quantity............. 1
110964 - Price.......................................... 160.00
110965 -
110966 - 1. Removed top portion of form for customer records.
110968 - ..
110969 - 2. Reason for exchange...
110970 -
110971 - Did not meet expectations
110973 - ..
110974 - Inadequate to replace Stinson Lite and to improve Stinson 3.
110975 -
110976 -
110977 -
110978 -
110979 -
1110 -
SUBJECTS
Hoka Exchange Stinson 3 Size 10.5 for Tor Summit WP Low Top Trail Hi
1903 -
190401 - ..
190402 - 2. Shoes to return...
190403 -
190404 - Tor Summit - 1008980 size 1.5......... $160
190405 - Hoka order #14367304
190406 - 160423 0804.................. 160423 0804, ref SDS 5 D47H
190407 -
190408 - 1. Removed top portion of form for customer records.
190410 - ..
190411 - 2. Reason for exchange...
190412 -
190413 - Did not meet expectations
190415 - ..
190416 - Inadequate to replace Stinson Lite and to improve Stinson 3.
190418 - ..
190419 - Caused severe foot pain
190420 -
190422 - ..
190423 -
190424 -
190425 -
190426 -
190427 -
1905 -
SUBJECTS
Hoka Bondi Shoes Size 10.5 1 Pair Return Exchange for Stinson 3 Shoe
2703 -
270401 - ..
270402 - Runner's Warehouse Return Bondi Shoes Exchange for Stinson 3
270403 -
270404 - Follow up ref SDS 4 TL6P.
270405 -
270406 - Return shoes to Runner's Warehouse...
270407 -
270408 - 2. Shoes to return...
270409 - Runner's Warehouse order #3218507
270410 - 160208 1206......................... ref SDS 4 O55K
270411 -
270413 - ..
270414 - Called Niki.
270416 - ..
270417 - Explained background telecon with Mikela proposing customer try
270418 - Stinson 3 and Bondi shoes.
270420 - ..
270421 - Need to exchange Bondi for Stinson 3, because Bondi do not have
270422 - rebound energy provided by Stinson 3.
270424 - ..
270425 - Niki will send a mailing label. Should arrive maybe later today, but
270426 - maybe tomorrow, i.e., within 24 hours.
270427 -
270428 -
270429 -
270431 - ..
2705 -
2706 -
2707 - 1127
2708 -
270801 - Received letter from Runner's Warehouse saying...
270802 -
270803 - 1. Subject: UPS Label Delivery, 1Z4YE7519091457355
270804 - Date: 2016-05-27 10:57
270808 - ..
270809 - 2. UPS Label Delivery
270810 - UPS
270812 - ..
270813 - 3. UPS Returns Label Delivery
270815 - ..
270816 - 4. This notice tells you that a UPS shipper has sent you an
270817 - electronic label.
270819 - ..
270820 - 5. You can print and use this label to include in your outbound
270821 - shipment, or send it to the consignee. The label will be
270822 - available for 30 days.
270824 - ..
270825 - 6. Note: When retrieving your label below, we will provide you
270826 - with both a UPS Returns Label and Commercial Invoice if the
270827 - invoice was prepared by the original shipper.
270829 - ..
270830 - 7. View UPS Returns Documentation Instructions
270832 - ..
270833 - 8. Retrieve Your Shipment Label.
270835 - ..
270836 - 9. Schedule a Pickup.
270838 - ..
270839 - 10. Get the Receipt.
270841 - ..
270842 - 11. Find the Closest Service Location.
270844 - ..
270845 - 12. Find Out More About Returning Your Shipment.
270846 -
270848 - ..
270849 - 13. 2015 United Parcel Service of America, Inc. UPS, the UPS
270850 - brandmark, and the color brown are trademarks of United Parcel
270851 - Service of America, Inc. All rights reserved.
270853 - ..
270854 - 14. All trademarks, trade names, or service marks that appear in
270855 - connection with UPS's services are the property of their
270856 - respective owners.
270858 - ..
270859 - 15. Please do not reply directly to this e-mail. UPS will not
270860 - receive any reply message. For more information on UPS's
270861 - privacy practices, refer to the UPS Privacy Notice. For
270862 - questions or comments, visit Contact UPS.
270864 - ..
270865 - 16. This communication contains proprietary information and may be
270866 - confidential. If you are not the intended recipient, the
270867 - reading, copying, disclosure or other use of the contents of
270868 - this e-mail is strictly prohibited and you are instructed to
270869 - please delete this e-mail immediately. UPS Privacy Notice |
270870 - Contact UPS
270871 -
270872 -
270874 - ..
2709 -
2710 -
2711 - 1136
2712 -
271201 - Need to notify Runner's Warehouse purpose of returning this package,
271202 - per telecon with Niki, above. ref SDS 0 3U8M
271204 - ..
271205 - Email address for Runner's Warehouse is entered in the record on
271206 - 160423 0804. ref SDS 5 ET4L
271208 - ..
271209 - Sent letter to Hoka saying...
271210 -
271211 - 1. Subject: Exchange Hoka Bondi for Stinson 3 Invoice #3218507
271212 - Date: 2016-05-27 11:48 AM
271216 - ..
271217 - 2. Confirming telecon with Niki in the record today on 160527
271218 - 1002. ref SDS 0 3U8M
271220 - ..
271221 - 3. Under separate cover using Runner's Warehouse mailing label to
271222 - return Bondi shoes exchanging for Stinson 3, as discussed with
271223 - Niki, shown in the record today on 160527 (see line 270402.
271224 - ref SDS 0 3U8M
271225 -
271226 - [...below on 160527 1002 at 1327 received letter from Fran
271227 - at Runner's World saying Runner's World will send another
271228 - mailing label, and despite notice in the letter today at
271229 - 1148, saying the shoes have been shipped. ref SDS 0 ZG5N
271231 - ..
271232 - [...below on 160527 1002 at 1402 sent another letter to
271233 - Fran notifying that shoes have already been shipped.
271234 - ref SDS 0 2H7O
271235 -
271242 -
271244 - ..
2713 -
2714 -
2715 - 1149
2716 -
271601 - Drove to UPS and shipped Bondi shoes to Runner's Warehouse using
271602 - mailing label received from Nikiearlier today, per above. ref SDS 0
271603 - VQ3G
271605 - ..
271606 - Received from UPS following receipt...
271607 -
271608 - 1. Package Receipt 1 of 1
271609 - THIS IS NOT A SHIPPING LABEL. PLEASE SAVE FOR YOUR RECORDS.
271611 - ..
271612 - 2. DROP-OFF LOCATION:
271613 - The UPS Store #0854
271614 - 4425 TREAT Blvd STE C
271615 - (925) 825-4623
271617 - ..
271618 - 3. DROP-OFF DATE/TIME.......................... Fri 27 May 2016 12:02 PM
271620 - ..
271621 - 4. ESTIMATED PICKUP DATE....................... UPS Fri 27 May 2016 1pkg
271623 - ..
271624 - 5. TOTAL PACKAGES.............................. 1
271626 - ..
271627 - 6. TRACKING NUMBER............................. 1Z4YE7519091457355
271629 - ..
271630 - 7. CARRIER & SERUICE
271631 - UPS Ground
271633 - ..
271634 - 8. WEIGHT
271635 - 3. 5000 LBS
271637 - ..
271638 - 9. THIS RECEIPT L1STS EACH PACKAGE RECEIVED BY THE UPS STORE 00654 AND
271640 - ..
271641 - 10. INDICATES THAT THE INFORMATION FOR EACH PACKAGE HAS BEEN TRANSMITTED TO EACH
271642 - CARRIER'S DATA SVSTEM. THIS RECEIPT IS NOT CONFIRMATION THAT THE CARRIER HAS
271643 - PICKED UP THE PACKAGES. TO VERIFV WHEN AND IF A PACKAGE HAS BEEN PICKED UP.
271644 - ENTER ONE OF THE FOLLOWING WEB ADDRESSES IN VOUR BROWSER AND ENTER THE
271646 - ..
271647 - 11. TRACKING NUMBERS LISTED ABOVE. HTTP:NTHEUPSSTORE.COM (SELECT TRACKING.
271649 - ..
271650 - 12. THEN ENTER TRACKING 0) VOU ACKNOWLEDGE THAT THE SHIPMENT SERVICES
271652 - ..
271653 - 13. PROVIDED BV THE UPS STORE .0654 FOR THE LISTED PACKAGES ARE SUBJECT TO AND
271654 - GOVERNED BV EACH CARRIER AGREEMENT. IF APPLICABLE. THE RATES AND SERVICE
271655 - GUIDE FOR EACH CARRIER. AND THE TARIFF IN EFFECT AT THE TIME OF SHIPMENT.
271657 - ..
271658 - 14. AAA(r) members save at The UPS Store.
271659 -
271660 - 15. 5% off shipping.
271661 -
271662 - 16. 15% OFF ELIGIBLE PRODUCTS AND SERVICES.
271664 - ..
271665 - 17. Powered by iShip(r)
271666 - OS/27/2016 1205 PM
271667 -
271668 -
271670 - ..
2717 -
2718 -
2719 - 1327
2720 -
272001 - Received letter from Runner's Warehouse saying...
272002 -
272003 - 1. Subject: Re: Exchange Hoka Bondi for Stinson 3 Invoice #3218507
272004 - Date: 2016-05-27 12:44 PM
272011 - ..
272012 - 2. An electronic return shipping label will be sent to you via
272013 - email from UPS within one business day. Please monitor your
272014 - SPAM folder in case this document is filtered. Please note our
272015 - free return shipping is via UPS Ground and may take up to 7-10
272016 - days to return to our warehouse. Returns are typically
272017 - processed within 1-3 business days of delivery of the package.
272018 - An email notification will be sent when the return is
272019 - processed. Please let us know if we can be of further
272020 - assistance.
272022 - ..
272023 - Fran responds to notice sent earlier this morning notifying Runner's
272024 - Warenhouse that shoes were shipped for exchange, per above.
272025 - ref SDS 0 VQ3G
272026 -
272027 - [...below on 160527 1002 at 1402 sent another letter to
272028 - Fran notifying that shoes have already been shipped.
272029 - ref SDS 0 2H7O
272031 - ..
272032 - Letter from Runner's Warehouse concludes...
272033 -
272034 - 3. Sincerely,
272036 - ..
272037 - 4. Fran
272038 - Running Warehouse Online Staff
272039 - Toll Free: 1-800-606-9598
272040 - Direct: 805-548-2003
272041 - Email: info@runningwarehouse.com
272042 - Web:
272043 -
272044 - http://www.runningwarehouse.com
272045 -
272047 - ..
2721 -
2722 -
2723 - 1402
2724 -
272401 - Submitted another letter to Runner's Warehouse saying...
272402 -
272403 - 1. Subject: Re: Exchange Hoka Bondi for Stinson 3 Invoice #3218507
272404 - Date: 2016-05-27 2:16 PM
272411 - ..
272412 - 2. Niki sent a mailing label earlier today. The shoes were
272413 - shipped via UPS at 1202 on tracking #1Z4YE7519091457355, as
272414 - shown in the record. ref SDS 0 BR5G
272416 - ..
272417 - 3. Hope this isn't too confusing. Love working with Runner's
272418 - Warehouse.
272420 - ..
272421 - This letter responds to Fran's letter saying Runner's World will send
272422 - another mailing label, per above, ref SDS 0 YE3H, and despite notice
272423 - that shoes have already been shipped, per above. ref SDS 0 VQ3G
272424 -
272430 -
272431 -
272432 -
272433 -
272434 -
272435 -
272436 -
272437 -
272438 -
272439 -
272440 -