CONTACTS
SUBJECTS
Hoka Stinson 3 Shoes and Bondi Shoes Running Warehouse Invoice #3218
2603 -
2603 - ..
2604 - Summary/Objective
2605 -
260501 - Follow up ref SDS 77 0000. ref SDS 76 0000.
260502 -
260503 - Investigation found heel blisters the past few days may be caused by
260504 - design (contour) of the heel on Hoka Stinson 3 shoes, which is
260505 - significantly different from design of Hoka Stinson Lite shoes.
260506 - ref SDS 0 JE3K Called Runners Warehouse and explained work plan to
260507 - return both Bondi and Stinson 3 shoes purchased on 160208. ref SDS 0
260508 - LX7J Alex at Runner's Warehouse investigated heel designs for Hoka
260509 - Stinson shoes. She suggested trying Hoka Conquest shoes and also
260510 - Stinson Trail shoes. Since these shoes were previously tried 2 years
260511 - ago, and had to be exchanged for Stinson Lite shoes, they do not seem
260512 - good candidates to try again. Alex went offline to consult colleagues
260513 - for shoes to exchange for failed Bondi and Stinson 3 shoes. She plans
260514 - to evaluate Hoka Constant shoes. ref SDS 0 8A68 After the call, found
260515 - in the record that Constant shoes have already been tried and returned
260516 - for not having enough cushioning to protect against metatarsalgia.
260517 - ref SDS 0 VR8J Called Hoka direct. ref SDS 0 129N Beth assisted
260518 - online review Valor and Infinite shoes. ref SDS 0 AH5L Beth further
260519 - suggested trying Tor Summit shoes for hiking trails. This might be
260520 - helpful for Half Dome in September. ref SDS 0 MX5I Ordered all three
260521 - models - Tor Summit, Infinite and Valor. If they don't work will send
260522 - them back, and if any do work, will exchange at Runner's Warehouse the
260523 - Bondi and Stinson 3 shoes for additional pairs of shoes that seem to
260524 - work best. ref SDS 0 E56N Received invoice for this order to try 3
260525 - pair of shoes from Hoka. ref SDS 0 X67M While writing up the order,
260526 - discovered that Hoka makes Tor Summit trail hiking shoes without
260527 - high-top feature, so called Beth back and added this model to the
260528 - order for investigation. ref SDS 0 MD9G Received another invoice from
260529 - Hoka for the low-top Tor Summit shoes. ref SDS 0 W13H
260531 - ..
260532 - [On 160424 1952 ordered 10 pair Thorlo Wool socks to
260533 - contribute toward preventing blisters so that treatment for
260534 - atherosclerosis can be maintained without interruption from
260535 - injuries. ref SDS 79 MH5N
260536 -
260537 -
260538 -
260539 -
260540 -
260541 -
260543 - ..
2606 -
2607 -
2608 - Background
2609 -
260901 - On 170713 1640 visit Fleet Feet bought Hoka Conquest shoes size 9.5,
260902 - ref SDS 39 JY56, on invoice 256331/4/21362 for $184.45. ref SDS 39
260903 - N69M
260905 - ..
260906 - On 140721 1225 shown in case study on 120101 0900 hiked 10 miles,
260907 - could not finish 11 mile route, ref SDS 3 ZH4O, feet hurt badly from
260908 - metatrsalgia but worse from severe blisters because shoe heels slipped
260909 - entire route. ref SDS 3 8F5J
260911 - ..
260912 - On 140726 1030 Hoka Conquest shoes caused severe blisters on hikes, so
260913 - went back to Fleet Feet and requested possible remedies. ref SDS 40
260914 - JY56 Fleet Feet exchanged the shoes and replaced with Hoka Stinson
260915 - Trail shoes. ref SDS 40 LE7M
260917 - ..
260918 - On 140828 1203 visited Fleet Feet in Pleasant Hill to buy new Hoka
260919 - Stinson Trail shoes, ref SDS 41 915F, purchased only a month ago on
260920 - 140726, ref SDS 40 LE7M, because heel lining has worn out after 25% of
260921 - design life, hiking 145 miles in 17 hikes over 32 days, shown in case
260922 - study on 140828 1203. ref SDS 41 OZ5H
260924 - ..
260925 - On 140828 1352 took 1st pair Hoka Stinson Trail shoes to Dean's Shoe
260926 - Repair to fix failed heel lining. ref SDS 42 XN5F
260928 - ..
260929 - On 140905 1058 called Fleet Feet and discussed with Kathie, visiting
260930 - Joann's Fabrics for material to replace heel linings in Hoka Stinson
260931 - Trail shoes, reported in the record on 140903 1330. ref SDS 46 OM6O
260932 - Kathie suggested contacting Hoka directly to get the product
260933 - specification. ref SDS 48 GY9M,
260935 - ..
260936 - On 140905 2103 letter to Hoka requests product specification for
260937 - material to repair heel lining in Hoka Stinson Trail shoes.
260938 - ref SDS 49 QE5I
260940 - ..
260941 - On 140906 1413 letter from Hoka submits information that is
260942 - insufficient to buy material for repairing failed heel lining on Hoka
260943 - Stinson Trail shoes, ref SDS 50 QE5I, which was requested in the
260944 - letter to Hoka yesterday on 140905 2103. ref SDS 49 DT8N
260946 - ..
260947 - On 140906 1413 at 1425 called Hoka and talked to Amber. ref SDS 50
260948 - EU5I Amber said her supervisor suggested file warranty claim replace
260949 - Hoka shoes, since they wore out in only a month use making 17 hikes
260950 - and only 145 miles. Ambe said that Hoka warrants their shoes for 1
260951 - year. ref SDS 50 HU7H
260953 - ..
260954 - On 141002 0752 shipped for replacement via UPS tracking #
260955 - 1ZW2119W0391834696 the 1st pair Hoka Stinson Trail shoes under RMA
260956 - RA01605651_RCEX claim that shoe linings failed after 1 month, 11
260957 - months less that 12 month warranty. ref SDS 57 ZN5G
260959 - ..
260960 - On 141010 1602 called and talked to Dimitri; he advised that Hoka
260961 - received the shoes under RMA # RA01605651_RCEX on 141006; customer can
260962 - expect to receive response to claim within 10 days or about on 141016.
260963 - ref SDS 58 XN5F
260965 - ..
260966 - On 141021 1741 Hoka approved warranty claim awarded credit $174 to buy
260967 - shoes to replace failed Hoka Stinson Trail shoes heel linings.
260968 - ref SDS 59 XN5F
260970 - ..
260971 - On 141026 1617 ordered Hoka Stinson Lite shoes to replace 1st pair
260972 - Hoka Stinson Trail shoes that failed, explained in the claim filed on
260973 - 141002 0752. ref SDS 57 ZN5G
260975 - ..
260976 - On 141029 Hoka issued another credit #6035710238690051047 in the
260977 - amount of $174.40 to buy another pair of Hoka Stinson shoes.
260978 - ref SDS 64 XN5F
260980 - ..
260981 - On 141029 1627 received 1st pair Hoka Stinson Lite shoes grey to
260982 - replace 1st pair Hoka Stinson Trail shoes. ref SDS 65 XN5F
260984 - ..
260985 - On 141030 2329 ordered 2nd pair Hoka Stinson Lite shoes using credit
260986 - offered by Hoka. ref SDS 66 0001
260988 - ..
260989 - On 141104 1624 received 2nd pair Hoka Stinson Lite shoes blue to
260990 - replace defective Hoka Stinson Trail shoes. ref SDS 67 XN5F
260992 - ..
260993 - On 141219 0752 shipped for replacement via UPS tracking #
260994 - 1ZW2119W0300709484 the 2nd and 3rd pair Hoka Stinson Trail shoes under
260995 - RMA # RA01803083_RCEX and # RA01803130_RCEX claim that shoe linings
260996 - failed after 1 month, 11 months less that 12 month warranty.
260997 - ref SDS 68 JF6G
260999 - ..
261000 - On 141226 0753 Hoka approved warranty claim awarded credit $348.80 to
261001 - buy shoes to replace failed Hoka Stinson Trail shoes heel linings.
261002 - ref SDS 69 XN5F
261004 - ..
261005 - On 150102 1708 received another 2 pair Hoka Stinson Lite shoes.
261006 - ref SDS 70 B85H
261008 - ..
261009 - On 150719 0826 existing 4 pair Stinson Lite shoes have work out after
261010 - about 570 miles each. ref SDS 71 XN5F Ordered 2 pair Stinson Lite
261011 - shoes to replace shoes that are worn out. ref SDS 71 PM4H Ordered
261012 - another 2 pair Stinson 3 shoes that is a new design that replaces
261013 - Stinson Lite. ref SDS 71 G18O Called back and was notified that Hoka
261014 - warranty is for 1 year, so cancelled both orders. ref SDS 71 TX60
261015 - Considered filing claim to get 4 new pair of shoes. ref SDS 71 H66H
261016 - Finally ordered 1 pair Hoka Stinson 3 shoes. ref SDS 71 OW8N
261018 - ..
261019 - On 150722 1011 coordinated with UPS to meet delivery truck a common
261020 - point to expedite delivery of Hoka shoes. ref SDS 72 XN5F Received
261021 - Hoka Stinson 3 shoes size 10 and discovered substantially narrower
261022 - than Hoka Stinson Lite size 10, which increases feet injuries during
261023 - extended endurance exericse hiking 11 miles per day that raises HDL to
261024 - regress athersclerosis plaques. ref SDS 72 L95N Called Hoka and
261025 - Nathanial recommended exchanging too narrow Hoka Stinson 3 shoes for
261026 - Hoka Constant as equal to Hoka Stinson 3 in cushioning, but with wider
261027 - toe line. ref SDS 72 G46L
261029 - ..
261030 - On 150724 0921 returned Hoka Stinson 3 shoes size 10 because too
261031 - narrow. ref SDS 73 XN5F Received Hoka Constant shoes size 9.5; they
261032 - are wider, but have numerous problems. ref SDS 73 XX8F Called Hoka to
261033 - exchange these shoes. ref SDS 73 G46L Purchased 1 pair pair Stinson
261034 - Lite size 10.5. ref SDS 73 M566 Hoka suggested contacting Running
261035 - Warehouse to buy more Hoka Stinson Lite shoes that have proven
261036 - effective hiking 2300 miles the past 8 months. ref SDS 73 TL5K Bought
261037 - 4 pair Hoka Stinson Lite shoes size 10.5 in the amount of $472.
261038 - ref SDS 73 OR5T
261040 - ..
261041 - On 150724 ordered 4 pair Hoka Stinson Lite size 10.5 to ensure supply
261042 - of shoes that work well for extended endurance exercise hiking 11
261043 - miles per day, recommended by Selena at Hoka, per above. ref SDS 73
261044 - 9T5O In 6 Work plan at that time was in October Hoka represented
261045 - that variable width Stinson 3 shoes will be available from Hoka, will
261046 - try Hoka Stinson 3 with wider toe line, per guidance from Selena,
261047 - above. ref SDS 73 ZE3G This has not proven correct. Hoka Stinson 3
261048 - shoes are still available in only 1 width.
261050 - ..
261051 - O 160208 1602 called Running Warehouse, talked Mikela; ordered 1 pair
261052 - Hoka Stinson 3 size 10.5 for $106, ref SDS 76 054I; and ordered 1 pair
261053 - Bondi 4 size 10.5. ref SDS 76 H73K
261054 -
261055 -
261057 - ..
2611 -
2612 -
2613 - Progress
2614 -
261401 - Running Warehouse Stinson 3 and Bondi Shoes Exchange Resolve Blisters
261402 - Blisters Resolve Running Warehouse Exchange Stinson 3 and Bondi Shoes
261403 - Stinson 3 and Bondi Exchange Shoes Resolve Blisters Running Warehouse
261404 -
261405 - Follow up ref SDS 77 4S9F, ref SDS 76 LX7J
261406 -
261407 - On 160210 received shoes from Running Warehouse ordered from Mikela on
261408 - 160208 1206. ref SDS 76 LX7J
261410 - ..
261411 - Do not like feel of Bondi shoes, ordered on 160208 1206. ref SDS 76
261412 - H73K
261414 - ..
261415 - Stinson 3 shoes cause injury to Achilles' tendons initially reported
261416 - on 160420, in case study on 140101 0600. ref SDS 10 SUXW
261418 - ..
261419 - The next day, on 160421, tried to protect wounds wearing Hoka Stinson
261420 - 3 shoes, but protective bandaging failed. Wounds worsened on hike, so
261421 - had to call a cab for a ride home. ref SDS 10 6T4L Pictures of heel
261422 - dressing bandage failing with Stinson 3 is shown in the record on
261423 - 160421 1302. ref SDS 78 6F5K
261425 - ..
261426 - Comparing new Hoka Stinson 3 shoes that caused injuries, in relation
261427 - to Hoka Stinson Lite shoes that enabled hiking 4,000 miles without
261428 - blisters, the heel of Stinson 3 is considerably different from Stinson
261429 - Lite. The heel well on Stinson 3 is indented much more, and the
261430 - material is different. These differences likely cause wounds using
261431 - Stinson 3, that did not occur with Stinson Lite.
261433 - ..
261434 - This morning, called Running Warehouse...
261435 -
261436 - 800-606-9598
261438 - ..
261439 - Referencing order............................. 3218507
261441 - ..
261442 - The order is shown in the record on 160208 1206. ref SDS 76 O55K
261444 - ..
261445 - Talked to Alex.
261447 - ..
261448 - Advised want to exchange Bondi shoes, because they have much less
261449 - cushioning than Hoka Stinson shoes, and that cushioning is essential
261450 - to prevent feet injuries on daily long hikes.
261452 - ..
261453 - Reported Hoka Stinson 3 shoes failed, causing blisters, per above.
261454 - ref SDS 0 HH6L
261456 - ..
261457 - Alex put the call on hold to to find shoes with comparable cushioning,
261458 - but with heel design that does not cause blisters, per above.
261459 - ref SDS 0 JE3K
261461 - ..
261462 - She came back online and proposed Hoka Conquest, and Hoka Stinson
261463 - Trail shoes. Reviewed record getting Hoka Conquest shoes from Fleet
261464 - Feet about 2 years ago. These shoes caused blisters and so were
261465 - exchanged for Hoka Stinson Trail shoes, reported on 140925 1232.
261466 - ref SDS 54 915F
261468 - ..
261469 - However, had to return Hoka Stinson Trail shoes, because heel linings
261470 - failed and caused more blisters, reported a few days later on 140929
261471 - 1137. ref SDS 55 XN5F
261473 - ..
261474 - Alex will go offline and call back later after consulting colleagues
261475 - and Hoka resources to recommend shoes with cushioning comparable to
261476 - Hoka Stinson 3 shoes but with a flatter heel design like Hoka Stinson
261477 - Lite shoes.
261479 - ..
261480 - Alex plans to evaluate Hoka Constant shoes.
261482 - ..
261483 - After the call found on 150724 0921 received Hoka Constant shoes; they
261484 - are wider but do not have nearly the cushioning of Hoka Stinson Lite
261485 - nor Stinson 3 shoes that protect against feet injuries (e.g.,
261486 - metatarsalgia), nor yield rebound energy that improves speed.
261487 - ref SDS 73 XX8F
261489 - ..
261490 - With slim prospects for solving the problem, called Hoka directly,
261491 - shown below. ref SDS 0 129N
261492 -
261493 -
261494 -
261496 - ..
2615 -
2616 -
2617 - 1527
2618 -
261801 - Alex called back from Runner's Warehouse.
261802 -
261803 - She feels her additional research, which included trying on Hoka
261804 - Stinson 3 shoes, and Stinson 3 ATR, which is also called Stinson
261805 - Trail, indicates that the Stinson Trail shoes may present a better
261806 - heel solution.
261808 - ..
261809 - Reviewed background buying 4 pair of Hoka Stinson Trail shoes in 2014,
261810 - and they all had to be returned, as we discussed this morning, per
261811 - above. ref SDS 0 IC7I
261813 - ..
261814 - Alex thinks lining of Stinson Trail shoes may be improved since 2014,
261815 - and so since the heel structure feels better to her, this would be
261816 - worth trying in this case where options are dwindling.
261818 - ..
261819 - Explained work plan, having bought 4 pair of shoes from Hoka direct,
261820 - after our telecon, including...
261821 -
261822 - 1. Tor Summit Mid WP - high top............. ref SDS 0 5E55
261823 - 2. Infinite-Grey............................ ref SDS 0 ZT6O
261824 - 3. Valor LTR-Black.......................... ref SDS 0 ZU36
261825 - 4. Tor Summit WP - low top.................. ref SDS 0 D47H
261827 - ..
261828 - After determining through experience which shoes will work best, will
261829 - contact Runner's Warehouse to exchange Hoka Stinson 3 and Bondi shoes
261830 - and purchase additional shoes needed for daily hiking, per work plan
261831 - above. ref SDS 0 R67G
261833 - ..
261834 - Alex indicated the Infinite shoe will feel similar to the Bondi
261835 - shoes, so since Bondi has not been effective, she expects the same
261836 - will occur for Infinite.
261838 - ..
261839 - Alex is not sure how many miles wool socks should last. It is
261840 - possible blisters are caused by the socks wearing out and not the
261841 - Stinson 3 shoes. She will ask around the office for recommendations
261842 - on meantime-to-failure (MTF) for wool socks.
261844 - ..
261845 - This is beginning to feel like the overheating problem with c22. We
261846 - considered the new OS - Windows 10, then considered the processor was
261847 - defective. The last thing considered turned out to be the cause,
261848 - defective installation of the cooling system water block, causing
261849 - thermal compound to dry out, and thereby loose effectiveness.
261851 - ..
261852 - After the call found some research saying wool socks should last a
261853 - year.
261855 - ..
261856 - That is startling, since we bought the current socks in 2014, reported
261857 - on 140905 1027. ref SDS 47 AK6J Maybe it's time for new socks, even
261858 - though the current socks look okay.
261859 -
261860 -
261862 - ..
2619 -
2620 -
2621 - 1732
2622 -
262201 - Received letter from Alex at Runner's Warehouse saying...
262202 -
262203 - 1. Subject: Running Warehouse HOKA ONE ONE Discussion Follow-Up
262204 - Date: 2016-04-23 16:09
262208 - ..
262209 - 2. Hi Rod,
262211 - ..
262212 - 3. Thank you for contacting Running Warehouse. We are following up
262213 - in regards to our phone discussion on Saturday, April 23rd.
262214 - Based your preference for maximal cushioning and varied trail
262215 - running, the HOKA ONE ONE Stinson 3 ATR shoe appears to be the
262216 - best next option.
262217 -
262218 - [On 160610 1048 follow up letter to Alex at Running
262219 - Warehouse, ref SDS 80 TG9G, asking about exchanging Hoka
262220 - Stinson 3 shoes that caused severe blisters due to failed
262221 - heel lining. ref SDS 80 UM5M
262223 - ..
262224 - 4. Additionally, after further research, the lifespan of a pair of
262225 - performance socks is dependent on several factors. Some of
262226 - these factors include: the amount of use, how frequently they
262227 - are washed, the thickness of the material, etc. It is certain
262228 - that they will last longer than a standard pair of cotton
262229 - socks, but the degree is difficult to determine based on the
262230 - variabilities. If you have any additional questions or
262231 - concerns, please let us know.
262232 -
262233 - [On 160424 1952 ordered 10 pair Thorlo Wool socks to
262234 - contribute toward preventing blisters so that treatment for
262235 - atherosclerosis can be maintained without interruption from
262236 - injuries. ref SDS 79 MH5N
262238 - ..
262239 - 5. Sincerely,
262241 - ..
262242 - 6. Alex
262243 - Running Warehouse Online Staff
262244 - Toll Free: 1-800-606-9598
262245 - Direct: 805 548-2003
262246 - Email: info@runningwarehouse.com
262247 - Web:
262248 -
262249 - http://www.runningwarehouse.com
262250 -
262251 -
262252 -
262253 -
262254 -
262255 -
262256 -
262257 -
2623 -
SUBJECTS
Hoka Purchase Tor Summit Mid WP High Top Trail Hiking Shoes Size 10.
4803 -
4804 - 0959
480501 - ..
480502 - Tor Summit Hoka Purchased 2 Pair and Valor and Infinite Replace Bondi Stinson 3
480503 - Valor Hoka Purchased and 2 Pair Tor Summit and Infinite Replace Bondi Stinson 3
480504 - Infinite Hoka Purchased and 2 Pair Tor Summit and Valor Replace Bondi Stinson 3
480505 - Hoka Purchased 2 Pair Tor Summit, Pair Valor and Infinite Replace Bondi Stinson 3
480506 -
480507 - After visiting with Alex at Runner's Warehouse, shown above,
480508 - ref SDS 0 LQ5M...
480509 -
480510 - Called Hoka.....
480511 -
480512 - 1-866-491-3125
480514 - ..
480515 - Talked to Beth...
480517 - ..
480518 - Email address for Hoka experts...
480519 -
480520 - www.hokaoneoneproductspecialist@deckers.com
480522 - ..
480523 - Explained requirement to replace Hoka Stinson 3 shoes, per above.
480524 - ref SDS 0 HH6L
480526 - ..
480527 - We looked at Hoka Stinson Trail, which is actually Hoka Stinson 3
480528 - ATR...
480529 -
480530 - http://www.hokaoneone.com/mens-trail/stinson-3-atr/1008326.html?dwvar_1008326_color=DBCT#q=stinson+3+atr&start=2&cgid=
480532 - ..
480533 - Pictures at this location seem to show the heel design for this shoe
480534 - is the same as for Hoka Stinson 3, which caused blisters.
480536 - ..
480537 - May turn out however, that the heel design is different, and so the
480538 - shoe would solve the blister problem in this case.
480540 - ..
480541 - Beth suggested considering Valor...
480542 -
480543 - http://www.hokaoneone.com/mens-road/valor/1007872.html?dwvar_1007872_color=BLK#q=valor&start=2&cgid=
480545 - ..
480546 - It seems to have comparable cushioning to Hoka Stinson Lite and 3.
480547 -
480549 - ..
480550 - Beth also suggested considering Infinite...
480551 -
480552 - http://www.hokaoneone.com/mens-road/infinite/1009648.html?dwvar_1009648_color=GCTR#q=infinite&start=1&cgid=
480554 - ..
480555 - She thinks the heel of this shoe has less padding above the heel,
480556 - than the Stinson 3.
480558 - ..
480559 - We looked at the picture, on Hoka's site, and it seems to have
480560 - similar padding to Stinson 3.
480562 - ..
480563 - Beth suggested considering high tops shoes to resolve blistering
480564 - problems with a straighter heel design. Hoka maks a high shoe called
480565 - Tor Summit
480567 - ..
480568 - Had difficulty accessing information on Torsummit, so Beth sent a
480569 - letter with the Internet address...
480570 -
480571 - TOR SUMMIT MID WP
480572 -
480573 - http://www.hokaoneone.com/mens-trail/tor-summit-mid-wp/1008982.html?dwvar_1008982_color=BANT#q=tor+summit&start=2&cgid
480575 - ..
480576 - This looks like a similar "flat" heel design as Hoka Stinson Lite.
480578 - ..
480579 - Possible advantage of Tor Summit WP Trail Hiking shoes is the sole
480580 - designed for rough terrain. Past several years have worn Hoka Stinson
480581 - Lite shoes. The sole works well for smooth pavement, but they slipped
480582 - numerous times hiking Half Dome. This could have been a contributing
480583 - factor causing the fall last year on 150916 0535. ref SDS 75 O87H
480585 - ..
480586 - Decided to try all three (3) models...
480587 -
480588 - 1. Tor Summit Mid WP - high top
480589 - 2. Infinite-Grey
480590 - 3. Valor LTR-Black
480592 - ..
480593 - After experimenting with these models for a few hikes, will decide
480594 - which will work best. Can then exchange with Runner's Warehouse
480595 - failed Stinson 3 and Bondi shoes, for the Hoka shoe model that is
480596 - determined to work best based on experience, per above telecon with
480597 - Alex. ref SDS 0 LQ5M
480598 -
480599 - [On 160424 1952 ordered 10 pair Thorlo Wool socks to
480600 - contribute toward preventing blisters so that treatment for
480601 - atherosclerosis can be maintained without interruption from
480602 - injuries. ref SDS 79 MH5N
480603 -
480604 -
480605 -
480607 - ..
4807 -
4808 -
4809 - 1057
4810 -
481001 - Received letter from Beth at Hoka One One, saying...
481002 -
481003 - 1. Subject: Your order has been received.
481004 - Date: 2016-04-23 10:53
481008 - ..
481009 - 2. Hoka One One
481010 - Let's go.
481011 - Hoka One One
481012 - FREE SHIPPING + FREE RETURNS
481013 - Order Date.................................... 04/23/2016
481014 - Order #....................................... 14367160
481016 - ..
481017 - 3. Billing Address:
481025 - ..
481026 - 4. Shipping Address:
481034 - ..
481035 - 5. Items Ordered:
481036 -
481037 - 1. Tor Summit Mid WP-Black Anthracite
481038 - SKU: 1009092-BANT
481039 - Size: 10.5
481040 - Quantity............. 1
481041 - Price.......................................... $180.00
481043 - ..
481044 - 2. Infinite-Grey Citurs
481045 - SKU: 1009648-GCTR
481046 - Size: 10.5
481047 - Quantity............. 1
481048 - Price.......................................... 120.00
481050 - ..
481051 - 3. Valor LTR-Black
481052 - SKU: 1011372-BLK
481053 - Size: 10.5
481054 - Quantity............. 1
481055 - Price.......................................... 160.00
481057 - ..
481058 - Subtotal........................................... 460.00
481059 - Shipping........................................... 0.00
481060 - Tax................................................ 41.40
481061 - Order Total........................................ $501.40
481062 -
481063 - [On 160910 0746 received refund of $501.40 on return 3 pair
481064 - Hoka shoes. ref SDS 81 006Q
481065 -
481071 - ..
481072 - 6. As soon as your order has shipped, you will receive another
481073 - email from us with shipping details. We hope you have had an
481074 - enjoyable shopping experience! If there is anything we can do
481075 - to improve your experience, please let us know.
481077 - ..
481078 - 7. HOKA ONE ONE Customer Service
481079 -
481080 - http://www.hokaoneone.com/
481082 - ..
481083 - Email address
481084 -
481085 - customerservicehokaus@deckers.com
481087 - ..
481088 - Telephone
481089 -
481090 - 1-866-491-3125
481092 - ..
481093 - 8. MEN
481094 - WOMEN
481095 - TECHNOLOGY
481096 - STORES
481098 - ..
481099 - We only send email to individuals who have opted in at our site:
481100 -
481101 - http://www.hokaoneone.com
481102 -
481103 -
481104 -
481105 -
481106 -
481108 - ..
4812 -
4813 -
4814 - 1106
4815 -
481501 - While writing up the record, checked the 2nd location Beth sent in
481502 - her first letter...
481503 -
481504 - Tor Summit Shoes...
481505 -
481506 - http://www.hokaoneone.com/on/demandware.store/Sites-HOKA-US-Site/default/Search-Show?q=tor%20summit
481508 - ..
481509 - This shows Tor Summit shoes are manufactured in 2 models...
481510 -
481511 - 1. High Top
481512 -
481513 - 2. Standard
481515 - ..
481516 - Since we are trying the high top model, decided to try out the
481517 - standard model. Both appear to have heel design similar to Hoka
481518 - Stinson Lite, which have not caused blisters the past 2 years.
481520 - ..
481521 - Decided to try the low top version to get a shoe with less weight for
481522 - lugging around on long hikes.
481523 -
481524 -
481525 -
481526 -
481527 -
481528 -
4816 -
SUBJECTS
Hoka Purchase Tor Summit WP Low Top Trail Hiking Shoes Size 10.5 $16
6903 -
6904 - 1113
690501 - ..
690502 - Tor Summit WP Low Top Trail Hiking Shoes Purchase
690503 -
690504 - Called Beth back and ordered Tor Summit low top...
690505 -
690506 - TOR SUMMIT WP
690507 -
690508 - https://www.hokaoneone.com/mens-trail/tor-summit-wp/1008980.html?dwvar_1008980_color=BBON#q=tor+summit&start=1&cgid
690509 -
690511 - ..
6906 -
6907 -
6908 - 1127
6909 -
690901 - Received another letter from Beth at Hoka One One, saying...
690902 -
690903 - 1. Subject: Your order has been received.
690904 - Date: 2016-04-23 11:15
690908 - ..
690909 - 2. Hoka One One
690910 - Let's go.
690911 - Hoka One One
690912 - FREE SHIPPING + FREE RETURNS
690913 - Order Date.................................... 04/23/2016
690914 - Order #....................................... 14367304
690916 - ..
690917 - 3. Billing Address:
690926 - ..
690927 - 4. Shipping Address:
690936 - ..
690937 - 5. Items Ordered:
690938 -
690939 - 1. Tor Summit WP-Steel Grey / Golden Rod
690940 - SKU: 1008980-SGGRD
690941 - Size: 10.5
690942 - Quantity............. 1
690943 - Price.......................................... $160.00
690945 - ..
690946 - Subtotal........................................... 160.00
690947 - Shipping........................................... 0.00
690948 - Tax................................................ 14.40
690949 - Order Total........................................ $174.40
690950 -
690956 - ..
690957 - 6. As soon as your order has shipped, you will receive another
690958 - email from us with shipping details. We hope you have had an
690959 - enjoyable shopping experience! If there is anything we can do
690960 - to improve your experience, please let us know.
690962 - ..
690963 - 7. HOKA ONE ONE Customer Service
690964 -
690965 - http://www.hokaoneone.com/
690967 - ..
690968 - Email address
690969 -
690970 - customerservicehokaus@deckers.com
690972 - ..
690973 - Telephone
690974 -
690975 - 1-866-491-3125
690977 - ..
690978 - 8. MEN
690979 - WOMEN
690980 - TECHNOLOGY
690981 - STORES
690983 - ..
690984 - We only send email to individuals who have opted in at our site:
690985 -
690986 - http://www.hokaoneone.com
690987 -
690988 -
690989 -
690990 -
690991 -
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