221720 - ..
221721 - Are you using a dual fan / heatsink cooling solution for both CPUs?
221722 -
221723 - See above.
221725 - ..
221726 - If running dual fans are they both running?
221727 -
221728 - Both fans are running on each processor.
221730 - ..
221731 - Are you using a Dual water cooling or Single water cooling solution?
221732 -
221733 - See above.
221735 - ..
221736 - What Thermal compound are you using?
221737 -
221738 - Arctic Silver 5 Thermal Compound 3.5 Grams
221740 - ..
221741 - This is shown in procurement record for c22 on 150605
221742 - 1023. ref SDS 4 VK5L
221744 - ..
221745 - When was the last time Thermal compound was applied?
221746 -
221747 - Ken reported completing initial assembly c22 on or
221748 - about 150619 1842, ref SDS 7 GX5I Later, on 150622
221749 - E5-2690v2 processors were upgraded to E5-2690v3 for
221750 - compatibility with Asus Z10PE-D8 WS motherboard.
221751 - ref SDS 8 4F46 Dual upgraded processors were delivered
221752 - to Fry's on 150626, and at that time Ken was on
221753 - vacation; Dheaa installed processors in the motherboard
221754 - and assembled water cooling system. ref SDS 9 HR59
221755 - This work is described in detail on 150626 0821.
221756 - ref SDS 9 A26I On 150703 defective motherboard was
221757 - replaced at Fry's with replacement Z10PE-D8 WS.
221758 - ref SDS 10 RO6L
221759 -
221761 - ..
221762 - What readings do you get when you swap the fan header connecters.
221763 -
221764 - Processor #1 running very cool, max < 50 with 100% load
221765 - all processors, and < 30 when idle, low processor use.
221766 -
221767 - Processor > 90 under heavy load, i.e., before 100%,
221768 - and > 50 when idle, low processor use.
221769 -
221771 - ..
221772 - There is nothing evident in this list that yields a solution to
221773 - processor #2 running twice as hot as #1.
221775 - ..
221776 - This morning, we ran another IPDT test. It showed processor #2
221777 - temperatures in the 80s, well below 90s - 100c, but much hotter than
221778 - 60 degrees below max reported by Intel Processor Diagnostic Tool
221779 - (IPDT) tests reviewed yesterday on 160330 0915. ref SDS 43 RL4K
221781 - ..
221782 - 
221783 -
221785 - ..
221786 - 
221788 - ..
221789 - Ken noted processor #2 is running hotter this morning than when tested
221790 - yesterday afternoon.
221792 - ..
221793 - Even though the Intel Processor Diagnostic Tool (IPDT) test passed
221794 - again, since temperatures on processor #2 are > 80, and more than 100%
221795 - higher than processor #1, decided to disassemble water cooling system
221796 - to verify correct assembly and functioning. This necessarily requires
221797 - replacing thermal compound, since removing water cooling mechanism for
221798 - inspection disrupts the air tight seal between the water block and the
221799 - processor required for effective cooling capability.
221801 - ..
221802 - Ken removed the water block on processor #2, nearest to the I/O panel
221803 - on the motherboard, as shown on page 2-3 or 2-4 (depending on Asus
221804 - format protocol) in the Z10PE-D8 WS motherboard manual...
221805 -
221806 - G:\00\c22\z10pe-d8_motherboard\manual\e9804_z10pe-d8_ws_manual_for_web_only.pdf
221808 - ..
221809 - The manual is also on the wider Internet at...
221810 -
221811 - http://dlcdnet.asus.com/pub/ASUS/mb/Socket2011-R3/Z10PE-D8_WS/Manuals/e9804_z10pe-d8_ws_manual_for_web_only.pdf
221813 - ..
221814 - Ken commented that the screws were looser than expected.
221816 - ..
221817 - Once disassembled, turned out thermal compound was dry on both the top
221818 - of the processor and the copper plate of the water block. Ken advised
221819 - that dried thermal compound on both processor #2, and the water block
221820 - causes significantly higher operating temperatures in line with
221821 - reporting the past weeks.
221822 -
221823 - 
221825 - ..
221826 - Ken further explained that dried thermal compound occurs when the
221827 - water block assembly is not firmly screwed down to seal against the
221828 - thermal compound and the microprocessor, which seems to have occurred
221829 - in this case, noted above. ref SDS 0 XE9M Air seepage corrupts the
221830 - compound, and the heat of the processor dries it, which then
221831 - eviscerates cooling capability.
221833 - ..
221834 - Ken carefully cleaned both the copper surface of the water block
221835 - thoroughly removing the dried thermal paste. He then used a cleaning
221836 - solution to polish the copper surface to ensure a clean component for
221837 - reinstallation. He did the same to clean the top of processor #2.
221839 - ..
221840 - Ken applied Arctic Silver 5 Thermal Compound to the surface of
221841 - processor #2, see photographs...
221842 -
221843 - 
221845 - ..
221846 - 
221847 -
221849 - ..
221850 - Ken then re-assembled Thermaltake Water 2.0 PRO/All In One Liquid
221851 - Cooling System CLW0216 components connecting to processor #2. He was
221852 - careful to tighten the 4 screws to enable and maintain system cooling
221853 - requirements.
221855 - ..
221856 - Ken also checked thermal compound on processor #1.
221858 - ..
221859 - It has not been problematic. Checking and re-doing thermal control
221860 - mechanism for processor #1 provides contrast, and sets both processors
221861 - to a common thermal time line for future service.
221863 - ..
221864 - After disassembly, Ken noted that thermal compound on processor #1 is
221865 - still moist, as required by protocol...
221866 -
221867 -
221869 - ..
221870 - He again throroughly cleaned both the water block, and processor #1...
221871 -
221872 - 
221874 - ..
221875 - Ken applied thermal compound and securely tightened the water block
221876 - to the motherboard creating an air tight seal against processor #1,
221877 - as was done for processor #2.
221878 -
221879 -
221881 - ..
2219 -
2220 -
2221 - 1012
2222 -
222201 - Powered c22.
222203 - ..
222204 - Opened the BIOS and found temperature of processor #2 slightly lower
222205 - than #1, reversing the prior condition, and both below 40c. This was
222206 - a welcome signal that checking thermal compound, indicated in the Asus
222207 - letter, per above, ref SDS 0 1M6O, was a complete solution...
222208 -
222209 - 
222211 - ..
222212 - Once the desktop appeared, ran Core Temp program, recommended by Intel
222213 - for temperature control on Intel processors. Now both processors show
222214 - temperatures below 30c.
222216 - ..
222217 - Ran Intel Processor Diagnostic Tool test and got excellent results
222218 - again showing processing #2 now runs cooler than processor #1...
222219 -
222220 - 
222221 -
222222 - 
222224 - ..
222225 - Now both processors align with Intel report that temperatures for both
222226 - processors are "62 degrees below max."
222228 - ..
222229 - Intel's prior tests showing both processors "62 degrees below max"
222230 - when processor was actually 10 degrees above max (see test reports
222231 - listed in the record yesterday on 160330 0915. ref SDS 43 RL4K may
222232 - justify further review.
222234 - ..
222235 - Complete IPDT test results in this case can be reviewed at...
222236 -
222237 - F:\05\00101\CN\IC\00053\c22_temperature_tests\c22_IPDT_TestResults_Full_201603291344_w10.txt
222239 - ..
222240 - Congratulated Ken and Fry's on outstanding diagnostic and repair
222241 - work.
222242 -
222243 -
222244 - [On 160331 1038 worked on switching Windows 10 Enterprise
222245 - to make Samsung 950 Pro NVMe M.2 512 GB SSD the primary
222246 - work station. ref SDS 44 QI6K
222247 -
222249 - ..
222250 - Work was performed on...
222251 -
222252 - 1. Fry's Service Request Order.................... Page 1 of 2
222253 - Store #........................................ 024
222254 - Date........................................... 2016-03-01
222255 - SRO #.......................................... 436932
222257 - ..
222263 - For Repair Status call........................ 925 852 0341
222265 - ..
222266 - 2. Service INformation
222267 - Checked in by (Associate #)................... 128534
222268 - Time Checked in............................... 2016-03-31 12:13:03
222269 - PSC invoice #................................. [...blank...]
222270 - PMT #......................................... n/a
222271 - PLU #......................................... n/a not sold in store
222272 - Location...................................... [...blank...]
222273 - Date Closed................................... [...blank...]
222275 - ..
222276 - Warranty - 30 Day Fry's Service .............. No
222277 - Warranty Manufacturer's Labor................. No
222278 - Warranty Manufacturer's Parts................. No
222279 - Warranty Manufacturer's Parts................. No
222280 - Fry's Performance Service Contract............ No
222281 - Non-warranty billable......................... No
222282 - Product Invoice Attached...................... 9878334
222283 - Product Purchase Date......................... 2016-03-31
222285 - ..
222286 - Product Type.................................. Desktop
222287 - Model......................................... Custom
222288 - Manufacturer.................................. Custom
222289 - Product serial number......................... Custom
222290 - Product description........................... Custom
222291 - OS Type....................................... w10
222293 - ..
222294 - 3. Performance Service Contract: Loaner Infromation
222295 - [...this section entirely blank, not applicable...]
222299 - ..
222300 - 4. Problem description or service request
222302 - ..
222303 - CPU1 overheating.
222305 - ..
222306 - [...internally, this is cpu2, and cpu1 temperature is well
222307 - controlled. Processors are described as...
222308 -
222309 - Processor 0
222310 - Processor 1
222311 -
222312 - Processor 1
222313 - Processor 2
222315 - ..
222316 - 5. Problem Resolution or Service Completion
222317 -
222318 - Replaced the thermal paste and re-tightened the water block.
222319 - Temps seem fine now.
222321 - ..
222322 - 6. Service Charges
222323 - Diagnostic Amount........................... $69.99
222324 -
222326 - ..
222327 - Took this to payment check out clerk, and paid invoice...
222328 -
222329 - Fry's Electronics Store #24
222330 - 1695 Willow Pass Road
222331 - Concord, CA 94520
222332 - 925 852 0300
222334 - ..
222335 - Register: 2 Ruiz, Elke C
222336 - 153897
222337 - Bear: E80923
222339 - ..
222340 - Date.......................... 2016 03 21 104416
222342 - ..
222343 - Invoice....................... 9878334
222345 - ..
222346 - Merchant...................... 172188025990
222348 - ..
222349 - F303M2
222350 - xxxxxxxxxxxxxxxx3423 Debit Visa
222355 - ..
222356 - Sale.......................... $342.48
222357 -
222358 - 558044 17001238
222360 - ..
222361 - Items
222362 -
222363 - 1. Item #........................ 8144465
222364 - 512GB Samsung 850 Pro SSD
222365 - Read 550MB/sec Write 520
222366 - Associate..................... 128534
222368 - ..
222369 - Quantity................................ 1
222371 - ..
222372 - Price................................... $249.99
222373 -
222374 - [On 160331 1038 Samsung 850 Pro 512GB SSD installed c22
222375 - for maintaining Windows 10 Enterprise OS with cloned
222376 - installation. ref SDS 45 J08I
222378 - ..
222379 - 2. Item #........................ 2590411
222380 - Desktop PC Che
222381 - Desktop PC In store........... DN 4
222382 - Checkin and diagnostic of
222383 - customer owned PC
222384 - Labor is non-refundable
222385 - Associate..................... 128534
222387 - ..
222388 - Quantity................................ 1
222390 - ..
222391 - Price................................... $ 69.99
222393 - ..
222394 - Subtotal.................................... 319.98
222395 - Tax......................................... 22.50
222396 - Total....................................... $342.48
222397 -
222403 - ..
222404 - Bought Samsung 850 Pro 512 GB SSD for c22 to facilitate data migration
222405 - cloning Windows 10 Enterprise to Samsung 950 Pro NVMe M.2 512 GB SSD
222406 - primary c drive on c22. Work is reported in another record later
222407 - today. 160331 1038, ref SDS 44 QI6K
222408 -
222409 -
222410 -
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2225 -