CONTACTS
0201 - SOFTWAREMEDIA
020101 - Ms. Regan Burton; Customer Agent
020103 - Sales Department
SUBJECTS
C22 Configure SDS Workstation Dual Intel Xeon E5-2690v3 30MB Cache 1
0903 -
0903 - ..
0904 - Summary/Objective
0905 -
090501 - Follow up ref SDS 38 0000. ref SDS 1 0000.
090502 -
090503 -
090504 -
090505 - [On 160311 0648 consider remedies - install Windows 7
090506 - ultimate replace or dual boot Windows 10 Enterprise.
090507 - ref SDS 42 FQ6M
090509 - ..
090510 - [On 160317 0940 letter to Asus reporting processor #2
090511 - overheating with Windows 10 Enterprise, compared to
090512 - Windows 7. ref SDS 44 VM50 Ask about Windows 7 more
090513 - compatible with Asus Z10PE-D8 WS motherboard, should
090514 - Intel Xeon E5-2690v3 processor #2 be replaced under
090515 - warranty? ref SDS 44 VN32
090517 - ..
090518 - [On 160318 0548 letter notifies Asus red lights flash on
090519 - Z10PE-D8 motherboard could be CATT_LED1 reporting fatal
090520 - or catastrophic error cannot operate; and/or, ERR_CPU1
090521 - indicating CPU failure, ref SDS 45 U659; this adds to
090522 - temperature issues that may require replacing Intel Xeon
090523 - E5-2690v3 processor #1 under warranty, and request Asus
090524 - guidance. ref SDS 45 U669
090525 -
090526 -
090527 -
090529 - ..
0906 -
0907 -
0908 - Progress
0909 -
090901 - Windows 10 Enterprise LTSB Problems and Solution
090902 -
090903 - Follow up ref SDS 38 IQ6I, ref SDS 37 0001.
090904 -
090905 - On 160304, Regan explained Microsoft volume license, ref SDS 34 HE4G,
090906 - and took an order to acquire and use Windows 10 Enterprise LTSB.
090907 - ref SDS 34 NH9J
090909 - ..
090910 - On 160307, received letter from Regan at Softwaremedia.com,
090911 - ref SDS 37 HE4G, transmitting an earlier letter on 150304, confirming
090912 - understandings from the call with her that day. ref SDS 37 NX8N
090914 - ..
090915 - On 160308, Adam helped download Windows 10 Enterprise LBST without
090916 - Features on Demand. ref SDS 38 4676
090918 - ..
090919 - After installing this program, need guidance and assistance
090920 - configuring features, which might be facilitated using "Features on
090921 - Demand."
090923 - ..
090924 - Today, called Softwaremedia.com for assistance.
090925 -
090926 - 800 474-1045
090928 - ..
090929 - Talked to Jaxon Holbrook.
090931 - ..
090932 - Jaxon is the brother of Regan Burton, who explained how to implement
090933 - Microsoft volume licensing for getting Windows 10 Enterprise, reported
090934 - on 160304 1306. ref SDS 34 ZS7J
090936 - ..
090937 - He needs order number.
090939 - ..
090940 - Order was placed with Jackson's sister, Regan on 160304 1306.
090941 - ref SDS 34 NH9N
090942 -
090943 - Invoice # 100045420
090945 - ..
090946 - Issues with Windows 10 Enterprise LTSB...
090947 -
090948 - 1. Temeprature - processor #2 Intel E5-2690v3 runs continually
090949 - hot, from 60% - 120% hotter than processor #1. Idle with
090950 - most cores 0% - 1% load processor #1 temperature on all 12
090951 - cores in 20s; processor #2 with most cores 0% - 1% load
090952 - temperatures high 50s and 60s. Under load processor #2
090953 - quickly rises into temperature danger above 80c. Cannot
090954 - run Passmark Performance test, because temperatures
090955 - processor #2 quickly rise to 100c, and system shuts down,
090956 - while processor #1 remains in 20s and 30s. Individual
090957 - cores processor #1 with load 20+ does not seem to affect
090958 - temperature, but processor #2 individual cores 1% load
090959 - immediately increases temperatures to 50c.
090961 - ..
090962 - 1. With Windows 7 both processors idle in 20s. Under low
090963 - load - just ordinary data entry processor #1 increased
090964 - to 30s, and processor #2 increased to 30s and 40s,
090965 - i.e., always a little hotter than #1. Easily ran
090966 - Passmark Performance test continually. Letter to
090967 - another vendor on 150806, reported c22 began use on
090968 - 150724. After 2 weeks, temperatures running very cool
090969 - 20s and 30s on all 24 cores. Maximum temperature
090970 - reached on high stress testing was 65c, and drops
090971 - quickly into 30c's after test run, so that's a plus.
090972 - ref SDS 9 PE5G
091011 - ..
091012 - [On 160317 0940 letter to Asus reporting processor #2
091013 - overheating with Windows 10 Enterprise, compared to
091014 - Windows 7. ref SDS 44 VM50 Ask about Windows 7 more
091015 - compatible with Asus Z10PE-D8 WS motherboard, should
091016 - Intel Xeon E5-2690v3 processor #2 be replaced under
091017 - warranty? ref SDS 44 VN32
091019 - ..
091020 - [On 160318 0548 letter notifies Asus red lights flash on
091021 - Z10PE-D8 motherboard could be CATT_LED1 reporting fatal
091022 - or catastrophic error cannot operate; and/or, ERR_CPU1
091023 - indicating CPU failure, ref SDS 45 U659; this adds to
091024 - temperature issues that may require replacing Intel Xeon
091025 - E5-2690v3 processor #1 under warranty, and request Asus
091026 - guidance. ref SDS 45 U669
091028 - ..
091029 - 2. Windows 10 Pro was installed on 160306 1039.
091030 - ref SDS 36 IW62 Initially, same temperature problems
091031 - occurred, per above for Enterprise, ref SDS 36 BE9K
091032 - However, the next day, Windows 10 Pro adjusted and
091033 - temperature of processor #2 reverted to Windows 7
091034 - experieince, enabling Passmark Performance test to run,
091035 - per above. ref SDS 0 6Q3J Hoped this would occur with
091036 - Windows 10 Enterprise, but after 3 days, processor #2
091037 - still shows elevated temperatures, per above.
091038 - ref SDS 0 WW3L
091039 -
091041 - ..
091042 - 2. CATT_LED1 and/or ERR_CPU1 on 160317 about 2010, and may be
091043 - temperature related.
091045 - ..
091046 - CATT_LED1 indicates c22 system has experienced a fatal or
091047 - catastrophic error and cannot continue to operate - see
091048 - page 2-21 of manual for Asus Z10PE-D8 WS motherboard.
091050 - ..
091051 - Unclear relationship to Windows 10 Enterprise LTSB, unless
091052 - the OS is somehow driving up temperatures. It never
091053 - occurred over 6 months from July to March operating with
091054 - Windows 7 Ultimate 64-bit OS.
091056 - ..
091057 - Actually, there are 2 leds located next to processor #1
091058 - shown in motherboard schematic on manual page 2-22.
091060 - ..
091061 - ERR_CPU1 and ERR_CPU2, with ERR_CPU1 positioned on the
091062 - motherboard immediately next to CATT_LED1, just beneath
091063 - and to the right of cpu1.
091065 - ..
091066 - Manual says... The CPU warning LEDs light up to indicate
091067 - failure on either CPU1, CPU2, or both. This onboard LED
091068 - lights up when the Location button on the server is pressed
091069 - or when triggered by a system management software. The
091070 - Location LED helps visually locate and quickly identify the
091071 - server in error on a server rack.
091073 - ..
091074 - In this case, since the "Location" button was not pressed
091075 - on the motherboard, if ERR_CPU1 was triggered, it was
091076 - caused by system management software. This does not seem
091077 - temperature related, because CPU1 temperatures are all in
091078 - the low to mid-20s.
091080 - ..
091081 - At the time the red light occurred, was not aware there
091082 - were 2 led lights at the location of CATT_LED1, and so may
091083 - have mistaken one for the other. Deferred detailed
091084 - investigation until after powering off c22, with intent to
091085 - avoid damaging the hardware.
091086 -
091088 - ..
091089 - 3. Dual boot Windows 7 with Windows 10 Enterprise while
091090 - Microsoft resolved code problems.
091092 - ..
091093 - Problems with dual booting reported on 160311 0648.
091094 - ref SDS 40 FQ6M
091096 - ..
091097 - Abandon Windows 10 Enterprise, run c22 with dual
091098 - processors Intel E5-2690ve on Windows 7.
091099 -
091100 -
091102 - ..
091103 - 4. Windows 10 Enterprise gives Microsft direct access to
091104 - change customers computer without notice nor authorization,
091105 - shown by changing user name and password on 160311 0648.
091106 - ref SDS 40 ZF3H
091107 -
091109 - ..
091110 - 5. Sound erratic - must continually set configuration,
091111 - reported on 160308 1602, ref SDS 38 U38O, and trying to do
091112 - this get message saying
091113 -
091114 - The device is being used by another application.
091115 - Please close any devices that are playing audio to this
091116 - device and then try again.
091118 - ..
091119 - No other sound applications can be identified as running,
091120 - as set out in the OS notice, only solution so far is to
091121 - boot c22. After that sound is restored.
091123 - ..
091124 - How do other sound applications run to create conflict.
091125 -
091127 - ..
091128 - 6. Desktop screen unstable.
091129 -
091130 - When 1 or more applications are open on the desktop, and
091131 - one is moved, the desktop icons jump with movement of the
091132 - window being moved.
091133 -
091135 - ..
091136 - 7. Desktop theme and color
091137 -
091138 - 1. Cannot select classic Windows used in Windows 7.
091139 -
091140 - 2. Only 3 themes - default has a big window with odd lines
091141 - emulating light coming through the window. Other 2
091142 - themes display flowers on desktop. None present an
091143 - effective work environment.
091145 - ..
091146 - Title line color is constant, rather than changed to
091147 - identify active window - makes navigating amound
091148 - multple windows very slow and awkward.
091150 - ..
091151 - Title lines and menu bar are same color, causing
091152 - blending of everything, rather than immediate
091153 - recognition of structure.
091154 -
091156 - ..
091157 - 3. Cannot select solid color of desktop
091158 -
091159 - The only way to select single desktop color is with
091160 - what are called "contrast" themes. One is black which
091161 - is too negative, the other is all white, which is too
091162 - bright.
091163 -
091165 - ..
091166 - 4. Color schemes when files are foreground and background
091167 - make it difficult to recognize titles of different
091168 - applications running.
091169 -
091171 - ..
091172 - 8. Color schemes cannot be configured; there is a path to
091173 - "personalize" color schemes, but it doesn't work.
091174 -
091175 - 1. Right click on desktop
091176 -
091177 - 2. Select Personalization
091178 -
091180 - ..
091181 - 9. Windows 10 Enterprise LTSB Media Player has no codex pack
091182 - to run .tivo files. This is 600 files that cannot be used
091183 - with Windows 10 Enterprise, a major loss of use.
091184 -
091186 - ..
091187 - 10. Start menu scroll bar is too narrow to efficiently apply -
091188 - typically takes 2 - 3 trys to position pointer to move it.
091190 - ..
091191 - Actually, today it seems wider and easier to use, so
091192 - perhaps Microsoft made an update without notice.
091194 - ..
091195 - Start menu has unnecessary alphebetical divisions that
091196 - extend time for making a selection. This should be
091197 - configurable.
091198 -
091200 - ..
091201 - 11. Adjust date and time
091202 -
091203 - Does not display clock?
091204 -
091206 - ..
091207 - 12. Display screen in SDS shows corruption at top and botton
091208 - when scrolling file up and down. When a record is loaded,
091209 - there is a strip along the bottom of the screen that
091210 - continues to display part of Group Manager screen.
091211 -
091212 -
091214 - ..
091215 - 13. Solitaire game - where is this?
091216 -
091218 - ..
091219 - 14. Performance - no improvement compared to Windows 7 and
091220 - Windows 10 Pro running SDS.
091221 -
091222 - [On 160311 0648 consider remedies - install Windows 7
091223 - ultimate replace or dual boot Windows 10 Enterprise.
091224 - ref SDS 42 FQ6M,
091226 - ..
091227 - 15. SDS "anytime, anywhere intelligence" on the Internet
091228 - maintains context and causation in Windows 7 IE 11 browser
091229 - displaying a title bar with date and record description,
091230 - that looks like...
091231 -
091232 - 160310 C22 problems Windows 10 Enterprise called Softwaremedia.com
091234 - ..
091235 - IE 11 with Windows 10 Enterprise LTSB displays the title of
091236 - a file only in a Tab, which is extremely truncated, beyond
091237 - recognition. More tabs compounds truncation eviscerating
091238 - understanding content and causation of the file displayed
091239 - in the browser. Whereas, IE 11 with Windows 7 displays the
091240 - title in the Title bar without truncation, and truncated in
091241 - the tab window.
091243 - ..
091244 - Windows 10 Enterprise fails to perform this essential
091245 - context display - navigating records on the Internet shows
091246 - title bar is blank, and so obviates concept of "knowledge
091247 - space."
091249 - ..
091250 - This could be a settings issue, but solution is not
091251 - evident. C18 and C21 both run os Windows 7 with IE 11,
091252 - version 11.0.0.9600.17914 update versions 11.0.21
091253 - (KB3065822). C22 runs os Windows 10 Enterprise LTSB with
091254 - IE 11 version 11.0.10240.16724, Update versions: 11.0.29
091255 - (KB3139929).
091256 -
091258 - ..
091259 - 16. Text size - configured using Windows 10 Enterprise LTSB
091260 - instructions for working efficiently, reported on 160308
091261 - 1602. ref SDS 38 DL6K
091263 - ..
091264 - Microsoft warns "set a custom scaling level" (not
091265 - recommended). Setting custom levels can lead to unexpected
091266 - behavior on some displays, also shown on 160308 1602.
091267 - ref SDS 38 J57O
091269 - ..
091270 - What "behavior" problems can setting efficient text size
091271 - cause? Does this slow system performance, measured with
091272 - Passmark Performance Test? Could setting custom text size
091273 - increase temperatures, causing catastrophic failure, per
091274 - below. ref SDS 0 T66N
091275 -
091276 -
091278 - ..
091279 - 17. Microsoft Edge alternate Browser cannot access.
091280 -
091282 - ..
091283 - 18. Microsoft Store cannot access nor find any applications
091284 - that provide support on above issues.
091285 -
091286 -
091288 - ..
091289 - Would these issues be supported with...
091290 -
091291 - Windows 10 Enterprise 2015 LTBS Features on Demand Description Download Key
091293 - ..
091294 - What features are included with "Features on Demand"?
091296 - ..
091297 - Jaxon will research this and call back later today.
091298 -
091300 - ..
0914 -
0915 -
0916 - 1507
0917 -
091701 - Windows 10 Enterprise Help Softwaremedia Says Call Microsoft
091702 -
091703 - Jaxon called back.
091704 -
091705 - He suggests calling VLSC, and gave the number to call...
091706 -
091707 - 866 230 0560
091708 -
091709 -
091711 - ..
0918 -
0919 -
0920 - 1514
0921 -
092101 - Windows 10 Enterprise Help Microsoft VLSC Says Call Sales
092102 -
092103 - Called VLSC...
092104 -
092105 - 866 230 0560
092107 - ..
092108 - Talked to Joe.
092110 - ..
092111 - What features are included with "Features on Demand"?
092113 - ..
092114 - Joe said that the sales team knows more about this than technical
092115 - support.
092117 - ..
092118 - Joe transferred the call to Sales.
092120 - ..
092121 - On hold.
092122 -
092124 - ..
0922 -
0923 -
0924 - 1521
0925 -
092501 - Windows 10 Enterprise Help Microsoft Sales Says Call VLSC
092502 -
092503 - Talked to Jen in Sales.
092504 -
092505 - Jen said these questions can be answered in the Volume Licensing
092506 - Department.
092508 - ..
092509 - She transfered the call.
092511 - ..
092512 - Talked to Kim in Volume Licensing Department.
092513 -
092514 - 866 230 0560
092516 - ..
092517 - Kim requested...
092518 -
092519 - License Agreement Number....................... 66548040
092520 -
092521 -
092523 - ..
092524 - Windows 10 Enterprise Help Microsoft VLSC Says Call Sales
092525 -
092526 - Kim said he is not the person to answer questions about the scope of
092527 - Windows 10 Enterprise.
092529 - ..
092530 - He transferred the call to Sales.
092531 -
092533 - ..
0926 -
0927 -
0928 - 1542
0929 -
092901 - On hold.
092902 -
092904 - ..
0930 -
0931 -
0932 - 1544
0933 -
093301 - Connected to Sales Department...
093302 -
093303 - 800 426 9400
093305 - ..
093306 - Talk to Jen again...
093308 - ..
093309 - Jen remembered getting the call earlier today, per above. ref SDS 0
093310 - MG4P
093312 - ..
093313 - Jen said she doens't know what to do. She suggested contacting the
093314 - Microsoft partner who arranged the volume license agreement.
093316 - ..
093317 - Thanked Jen.
093319 - ..
093320 - We are in a loop.
093322 - ..
093323 - One approach might be to dual boot windows 7, and use it primarily
093324 - while Microsoft works through the process of rolling out a new
093325 - product, as we did with Windows XP when Vista came out. We wound up
093326 - passing on Vista, and a year or so after Windows 7 was announced, we
093327 - migrated to it. Similarly, we skipped Windows 8.
093329 - ..
093330 - Early reports seemed to suggest Windows 10 Enterprise was enough like
093331 - Windows 7, to be productive, reported in reviews on 160222 2143.
093332 - ref SDS 32 7J5I The fact Windows 10 supported installation of NVMe
093333 - SSD devices planned to improve performance of c22, encouraged
093334 - attempting to switch from Windows 7, which did not support NVMe, to
093335 - Windows 10.
093337 - ..
093338 - On 160304, Windows 10 Home was installed by Fry's to enable use of
093339 - Samsung 950 Pro NVMe M.2 512GB SSD for primary drive c. ref SDS 35
093340 - 4S61
093342 - ..
093343 - Windows 10 Home is not a solution for c22, because it only supports 1
093344 - processor. C22 has 2 processors.
093346 - ..
093347 - On 160304, ordered Windows 10 Enterprise LTSB from Softwaremedia.com,
093348 - with Regan explaining Volume Licensing and offering to support
093349 - installation and configuration.
093351 - ..
093352 - On 160306, Windows 10 Home crashed on c22, due to boot manager
093353 - failure. ref SDS 36 HE4G
093355 - ..
093356 - On 160308, 2 days ago, with help from Softwaremedia.com, received
093357 - Windows 10 Enterprise LtSB downloaded from Microsoft VLC. ref SDS 38
093358 - IQ6I
093360 - ..
093361 - Using Windows 10 Enterprise the past 2 days, yielded problems listed
093362 - above. ref SDS 0 6L4N
093364 - ..
093365 - Possible solution is dual boot with Windows 7, and use it until
093366 - Microsoft solves problems with Windows 10 Enterprise.
093367 -
093368 - [On 160317 0940 letter to Asus reporting processor #2
093369 - overheating with Windows 10 Enterprise, compared to
093370 - Windows 7. ref SDS 44 VM50 Ask about Windows 7 more
093371 - compatible with Asus Z10PE-D8 WS motherboard, should
093372 - Intel Xeon E5-2690v3 processor #2 be replaced under
093373 - warranty? ref SDS 44 VN32
093375 - ..
093376 - [On 160318 0548 letter notifies Asus red lights flash on
093377 - Z10PE-D8 motherboard could be CATT_LED1 reporting fatal
093378 - or catastrophic error cannot operate; and/or, ERR_CPU1
093379 - indicating CPU failure, ref SDS 45 U659; this adds to
093380 - temperature issues that may require replacing Intel Xeon
093381 - E5-2690v3 processor #1 under warranty, and request Asus
093382 - guidance. ref SDS 45 U669
093383 -
093384 -
093385 -
093386 -
093387 -
093388 -
093389 -
093390 -
093391 -
093392 -
093393 -
093394 -
0934 -
Distribution. . . . See "CONTACTS"