CONTACTS
SUBJECTS
C22 Sound Audio Fail HDMI Connection XFX AMD Radeon R9 290X Graphics
1803 -
1803 - ..
1804 - Summary/Objective
1805 -
180501 - Follow up ref SDS 62 0000. ref SDS 60 0000.
180502 -
180503 -
180504 -
180505 -
180507 - ..
1806 -
1807 -
1808 - Progress
1809 -
180901 - On 150724, letter to Fry's presented list of issues to check for
180902 - completing and releasing c22 to customer. ref SDS 62 NZ4L HDMI is
180903 - listed for testing 4K HDTV support. ref SDS 62 DG7L
180905 - ..
180906 - On 150724, met with Ken, and he indicated Fry's performed testing on
180907 - the checklist. ref SDS 62 PRRP
180909 - ..
180910 - On 150724, after setting up c22 in the office upstairs at home,
180911 - discovered loose screw and cable inside the case. ref SDS 62 UL5F
180913 - ..
180914 - On 150724 letter notifies Fry's of loose screw and cable issues.
180915 - ref SDS 62 6F4R
180917 - ..
180918 - On 150724 and over the next few days, configuring c22 for SDS
180919 - workstation discovered there is no sound from the Vizio 42" HDTV
180920 - connected to c22 with an HDMI cable, ref SDS 63 ML3I, connected to XFX
180921 - AMD Radeon R9 290X graphics adapter purchased from Fry's with invoice
180922 - #9489015 on 150721 0850. ref SDS 60 LC4O
180924 - ..
180925 - This evening sent another letter to Fry's saying...
180926 -
180927 - 1. Subject: C22 Sound Not Configured
180928 - Date: 2015-07-26 23:09
180935 - ..
180936 - 2. Besides loose screw and cable connection, reported initially on
180937 - 150724, ref SDS 62 6F4R, cannot get sound configured. Don't
180938 - think the loose screw is a problem, but could the loose cable
180939 - be causing the sound problem?
180941 - ..
180942 - 3. Sound problem is how to get an HDMI option listed to select in
180943 - "Sound Playback" settings. [...as set out in the record
180944 - configuring c22 for SDS workstation, reported on 150724 1422.
180945 - ref SDS 63 ML3I...]
180946 -
180947 - [On 150727 0947 Ken called and scheduled visit on 150729,
180948 - for correcting sound problem on c22. ref SDS 65 9X6L
180950 - ..
180951 - [On 150804 1048 Morris found c22 has no sound output
180952 - because AMD Radeon R9290XEDFD video card defective - HDMI
180953 - only has video output and does not support standard HDMI
180954 - audio/video output to HDTV displays. ref SDS 66 YW5I
180956 - ..
180957 - [On 150806 0126 letter to Stella at AMD requests support
180958 - configuring XFX Radeon R9 290X video card through HDMI
180959 - cable to Vizio 42" HDTV display, ref SDS 67 UQ4N, and
180960 - recommendations on alternative video cards that will work.
180961 - ref SDS 67 IQ8I
180963 - ..
180964 - [On 150807 1038 Sean with AMD called and performed trouble
180965 - shooting to configure c22 with XFX Radeon R9 290X grahics
180966 - card connected to Vizio 42" HDTV using HDMI cable,
180967 - ref SDS 68 HI6L; was unable to accomplish audio output,
180968 - ref SDS 68 117F, received letter from AMD verifying expert
180969 - review indicates XFX Radion R9 290X graphics adapter
180970 - installed in c22 is defective, ref SDS 68 6247; Sean
180971 - recommended other AMD graphics cards to exchange that will
180972 - provide autio video output through HDMI cable. ref SDS 68
180973 - 6267
180975 - ..
180976 - 4. For example c18 has a Radeon graphics adapter, like c22. There
180977 - is a listing in "Sound Playback" for...
180978 -
180979 - VA320M
180980 - AMD High Definition Audio Device
180982 - ..
180983 - 5. This VA320M is a Vizio 32" HDTV, and so displays graphics and
180984 - supports sound through the HDMI cable connection, good solution
180985 - for computer workstation.
180987 - ..
180988 - 6. Similarly, c21, has an NVIDIA MSI GTX660 Ti TF 3GB Twin
180989 - FrozrIII Edition 3GB graphics adapter, which you evidently
180990 - installed (see Fry's SRO #196457 on 130506 line 2920.
180991 - ref SDS 9 K47J
180993 - ..
180994 - 7. Don't know why I didn't recall working with you on the prior
180995 - occasion. Will certainly remember collaborating on c22.
180997 - ..
180998 - 8. In any case, c21 shows a listing in "Sound Playback" for...
180999 -
181000 - Samsung-4
181001 - NVIDIA High Definition Audio
181003 - ..
181004 - 9. This is a Samsung 55" HDTV 1080p, and makes a better
181005 - workstation.
181007 - ..
181008 - 10. C22 was initially connected to this same display, and is
181009 - currently connected to a Vizio 42" HDTV 1080p. Neither of
181010 - these devices are listed in Sound Playback to select for audio
181011 - output.
181013 - ..
181014 - 11. Tried reinstalling device driver for Radion r9290xedgd graphics
181015 - we wound up installing. This did not solve the problem.
181017 - ..
181018 - 12. Assume you tested for sound in the shop. Any suggestions on
181019 - getting Windows to list the audio output devices for selection
181020 - in "Sound Playback."
181022 - ..
181023 - This reflects letter submitted to Fry's on 150724, for testing
181024 - performance before releasing c22 to the customer, ref SDS 62 NZ4L, and
181025 - with link to checklist that includes HDMI audio. ref SDS 62 DG7L
181027 - ..
181028 - Letter to Fry's continues...
181029 -
181030 - 13. Maybe it's just the loose cable connection??
181032 - ..
181033 - 14. Please let me know what you think.
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