CONTACTS
SUBJECTS
C22 Purchase AMD Radeon R9290XEDFD Video Graphics Adapter Replace EV
4303 -
4303 - ..
4304 - Summary/Objective
4305 -
430501 - Follow up ref SDS 59 0000. ref SDS 58 0000.
430502 -
430503 -
430504 -
430505 -
430507 - ..
4306 -
4307 -
4308 - Progress
4309 -
430901 - Received letter from Asus saying...
430902 -
430903 - 1. Subject: RE: Graphics Card for Z10PE-D8 with E5-2690v3
430904 - Date: 2015-07-23 13:01
430908 - ..
430909 - 2. Dear Rod,
430911 - ..
430912 - 3. Thank you for the update, there shouldn't be any issue with the
430913 - GTX 980 cards, maybe it could have been that that specific card
430914 - that was having the issue.
430916 - ..
430917 - This responds to the letter submitted to Asus advising of switch from
430918 - EVGA GTX 980 graphics card to AMD Radeon R9290XEDFD adapter to solve
430919 - problem of Windows 7 booting into Safe mode, reported on 150722 1138.
430920 - ref SDS 60 HE4G Previously, letter to Asus asked for history of
430921 - issues and recommendations on solving problem configuring EVGA GTX 980
430922 - video card with Asus Z10PE-D8 motherboards, reported on 150721 0850.
430923 - ref SDS 59 GT8K
430925 - ..
430926 - Asus letter concludes...
430927 -
430928 - 4. I hope you have a wonderful day
430930 - ..
430931 - 5. Timothy Kramer
430933 - ..
430934 - 6. ASUS Computer International
430935 - 800 Corporate Way
430936 - Fremont, CA 94539
430937 - Phone: (510) 739-3777 ext. 65053
430939 - ..
430940 - 7. We value your feedback! Please take a to let us know how we moment are doing.
430941 -
430942 -
430944 - ..
4310 -
4311 -
4312 - 0427
4313 -
431301 - Called Amazon...
431302 -
431303 - 866 216 1072
431305 - ..
431306 - Talked to Malika.
431308 - ..
431309 - Request RMA to return defective graphics adapter purchased with order
431310 - #112-1585048-6348231 placed on 150605 1023, ref SDS 20 467O
431311 -
431312 - EVGA GTX980 Superclocked 4GB GDDR5 256bit, DVI-I, DP x 3,
431313 - HDMI, SLI Ready Graphics Card (04G-P4-2982-KR)
431314 -
431315 - http://www.amazon.com/gp/product/B00NI5DA2E?psc=1&redirect=true&ref_=oh_aui_detailpage_o02_s00
431316 -
431318 - ..
431319 - Malika sent letter with RMA mailing label, saying...
431320 -
431321 - 1. Subject: Your Amazon.com Order
431322 - Date: 2015-07-24 04:38
431326 - ..
431327 - 2. Hello,
431329 - ..
431330 - 3. I've created an authorized return label that may only be used
431331 - for the return of this shipment. Follow the link below to print
431332 - your mailing label:
431333 -
431334 - https://www.amazon.com/gp/orc/rml/D37wqpd6RRMA
431336 - ..
431337 - 4. The link to print this label will expire in 7 days. If clicking
431338 - on the link doesn't work, try copying and pasting it into your
431339 - browser's address window.
431341 - ..
431342 - 5. Once you've shipped the return, you can track your return on
431343 - its way back to us here:
431344 -
431345 - http://www.amazon.com/gp/orc/returns/track/D37wqpd6RRMA
431347 - ..
431348 - 6. After the carrier has received your item, it can take up to two
431349 - weeks for us to receive and then process your return. See our
431350 - Returns options for details
431351 -
431352 - http://www.amazon.com/help/returns#receive.
431354 - ..
431355 - 7. We hope to see you again soon.
431357 - ..
431358 - 8. Best regards,
431359 - Malika. I
431361 - ..
431362 - 9. Did I solve your problem?
431364 - ..
431365 - 10. If yes, please click here:
431366 -
431367 - http://www.amazon.com/gp/help/survey?p=A2KYCFURDZTQDI&k=hy&ref_=cscem_hmdyes_pt_1
431369 - ..
431370 - 11. If no, please click here:
431371 -
431372 - http://www.amazon.com/gp/help/survey?p=A2KYCFURDZTQDI&k=hn&ref_=cscem_hmdno_pt_1
431374 - ..
431375 - 12. Your feedback is helping us build Earth's Most Customer-Centric Company.
431377 - ..
431378 - 13. Thank you.
431379 - Amazon.com
431380 -
431381 -
431382 -
431384 - ..
4314 -
4315 -
4316 - 1504
4317 -
431701 - Printed mailing label submitted with Amazon RMA letter, per above,
431702 - ref SDS 0 2Y6L, and implementing planning to return graphics card,
431703 - reported on 150724 0928. ref SDS 61 HE4G
431705 - ..
431706 - Drove to UPS and mailed the EVGA GTX 980 video card to Amazon.
431707 -
431708 - The UPS Store #0854
431709 - 4425 Treat Boulevard #C
431710 - Concord, CA 94521
431711 - 925 825 4623
431713 - ..
431714 - Date....................... 150724 1523
431716 - ..
431717 - Shipped...
431718 -
431719 - EVGA GTX980 Superclocked 4GB GDDR5 256bit, DVI-I, DP x 3,
431720 - HDMI, SLI Ready Graphics Card (04G-P4-2982-KR)
431721 -
431722 - http://www.amazon.com/gp/product/B00NI5DA2E?psc=1&redirect=true&ref_=oh_aui_detailpage_o02_s00
431724 - ..
431725 - This was Amazon order #112-1585048-6348231 issued on 150605
431726 - 1023. ref SDS 20 CF4T Received on 150608 1427. ref SDS 23
431727 - CR5O Amazon was notified component was defective and
431728 - authorized return for credit on 150724 0349 at 0427.
431729 - ref SDS 0 BL4J
431731 - ..
431732 - Tracking # 1Z6089509023263474
431734 - ..
431735 - Amazon should credit approximatly $612 on receipt of returned
431736 - merchandise, planned in the record on 150721 0850. ref SDS 59 643N
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