CONTACTS
SUBJECTS
C22 Purchase AMD Radeon R9290XEDFD Video Graphics Adapter Replace EV
4303 -
4303 - ..
4304 - Summary/Objective
4305 -
430501 - Follow up ref SDS 58 0000. ref SDS 57 0000.
430502 -
430503 -
430504 -
430505 -
430506 -
430507 -
430509 - ..
4306 -
4307 -
4308 - Progress
4309 -
430901 - Visited Fry's. Customer rep said Ken does not start work today until
430902 - 1400.
430903 -
430905 - ..
4310 -
4311 -
4312 - 0942
4313 -
431301 - Research on problem which Fry's reported yesterday saying c22 Windows
431302 - 7 Ultimate booting into Safe mode with EVGA GTX980 graphics card,
431303 - shwon on 150720 0933, ref SDS 58 7X4H. Found youtube video showing
431304 - Pugent Systems assembling an Intel Xeon computer system with Z10PE-D8
431305 - motherboard.
431306 -
431307 - https://www.youtube.com/watch?v=Y9m48H6fKHI
431309 - ..
431310 - This video shows assembly of Xeon system with 2 graphics cards...
431311 -
431312 - ASUS Graphics Cards STRIX-GTX980-DC2OC-4GD5
431313 - Direct CU II
431314 - QC 4GB
431316 - ..
431317 - This product is shown on Amazon at...
431318 -
431319 - http://www.amazon.com/Asus-STRIX-GTX980-DC2OC-4GD5-ASUS-Graphics-Cards/dp/B00O4S9NY8/ref=sr_1_1/176-7202893-0915063?ie=UTF8&qid=1437525927&sr=8-1&keywords=strix+gtx+980&pebp=1437525924390&perid=0SRHNHP03WA5DJA1K1K7
431321 - ..
431322 - Pugent Systems may have ideas on how to solve video adapter problems.
431324 - ..
431325 - Called Pugent Systems.................. 425 458 0273 784-3872
431326 -
431327 - 2707 West Valley Highway N
431328 - Auburn, WA 98001
431329 -
431330 - https://www.youtube.com/watch?v=Y9m48H6fKHI
431332 - ..
431333 - Talked to Christopher in Technical Support.
431335 - ..
431336 - He said that Pugent Systems has built 10 - 20 systems configuring GTX
431337 - 980 graphics cards with Z10PE-D8 motherboards. He is not aware of
431338 - Windows 7 Ultimate crashing and defaulting into safe mode when device
431339 - driver is installed. Christopher checked the Pugent Systems records
431340 - and found reports of any problems configuring GTX 980 video adapters
431341 - with Z10PE-D8 motherboards and Intel Xeon processors.
431342 -
431343 -
431344 -
431345 -
431347 - ..
4314 -
4315 -
4316 - 1012
4317 -
431701 - Sent letter to Asus saying...
431702 -
431703 - 1. Subject: Graphics Card for Z10PE-D8 with E5-2690v3
431704 - Date: 2015-07-21 10:29
431709 - ..
431710 - 2. Timothy,
431712 - ..
431713 - 3. Follow up to your letter on 150706 (shown below); Fry's has
431714 - subject system up and running. Thanks to you and Asus for
431715 - timely customer support.
431717 - ..
431718 - 4. Windows 7 Ultimate 64bit screen is black. Ken reports Fry's
431719 - has downloaded and installed updated drivers, indicating some
431720 - minor mismatch with the graphics adapter for following product
431721 - specification...
431723 - ..
431724 - EVGA GTX980 Superclocked 4GB GDDR5 256bit, DVI-I, DP x 3,
431725 - HDMI, SLI Ready Graphics Card (04G-P4-2982-KR)
431727 - ..
431728 - This reflects letter from Ken at Fry's on 150720 0933. ref SDS 58 7X4H
431730 - ..
431731 - Letter to Asus continues...
431732 -
431733 - 5. Could you comment on whether there is a history of issues with
431734 - Asus Z10PE-D8 configured with GTX 980 adapters? Perhaps there
431735 - is a setting that needs to be configured. Could results in
431736 - this case indicate defective card, and so merely replacing it
431737 - should resolve the problem?
431738 -
431739 - [On 150722 1138 follow up letter notifies that problems
431740 - using EVGA GTX980 were solved by switching to AMD Radeon
431741 - R9290XEDFD graphics card. ref SDS 59 HE4G
431743 - ..
431744 - 6. Youtube build guidance has numerous instances seemingly showing
431745 - Z10PE-D8 board configured with GTX 980 adapters. [...shown in
431746 - the record earlier today on 150721 at 0942, ref SDS 0 TR6O...].
431747 - Do some work and others do not? Is there a particular
431748 - specification that is needed?
431749 -
431756 -
431757 -
431758 -
431759 -
431761 - ..
4318 -
4319 -
4320 - 1232
4321 -
432101 - Sent letter to Fry's saying...
432102 -
432103 - 1. Subject: Device Driver GTX980 Graphics Card
432104 - Date: 2015-07-21 12:45
432108 - ..
432109 - 2. Ken,
432111 - ..
432112 - 3. I'm sure you have already tried this, but just in case, I found
432113 - following device driver....
432114 -
432115 - 353.30-desktop-win8-win7-winvista-64bit-international-whql.exe
432117 - ..
432118 - 4. Downloaded it from...
432119 -
432120 - http://www.evga.com/Products/Product.aspx?pn=04G-P4-2982-KR
432122 - ..
432123 - 5. Tried attaching to this letter, but my server refused the file
432124 - size of 380MB. If you have not already tried it, let me know,
432125 - an I will bring to your office later today.
432127 - ..
432128 - 6. Yesterday afternoon, I visited Fry's evidently after your shift
432129 - ended. Dheaa explained you found a video adapter that works,
432130 - and gave the product spec...
432132 - ..
432133 - R9-270X AMD
432135 - ..
432136 - 7. However, when I later drove to Fry's the EVGA GTX 980 was
432137 - installed, and seemed to be working with no errors in device
432138 - manager. Win 7 desktop was black, but icons, Start, and
432139 - taskbar seemed to be displayed.
432141 - ..
432142 - 8. Dheaa suggested I go to the Computer Department and select an
432143 - alternate adapter. Went there and saw several possible
432144 - candidates, but decided to wait for your input on making a
432145 - decision.
432147 - ..
432148 - 9. When time permits, please call to coordinate next steps.
432149 -
432156 -
432157 -
432158 -
432159 -
432161 - ..
4322 -
4323 -
4324 - 1254
4325 -
432501 - Called Fry's...
432502 -
432503 - =925 852 0340
432505 - ..
432506 - The person who answered said Ken does not work today.
432508 - ..
432509 - He then corrected this to say Ken will be in the office about 1400.
432510 -
432511 -
432512 -
432514 - ..
4326 -
4327 -
4328 - 1430
4329 -
432901 - Called Fry's.
432902 -
432903 - Ken answered. He has not seen the letter submitted earlier today, per
432904 - above. ref SDS 0 WQ8K
432905 -
432907 - ..
4330 -
4331 -
4332 - 1504
4333 -
433301 - Visited Fry's.
433302 -
433303 - Ken demonstrated failure of EVGA GTX 980 video graphics adapter,
433304 - purchased on 150605 1023, ref SDS 20 CF4T, to run with manufacturer's
433305 - device driver installed.
433307 - ..
433308 - He first loaded the driver software that was shipped with the
433309 - graphics card. It only runs in Windows 7 safe mode.
433311 - ..
433312 - Ken then installed the NVIDIA most recent software device driver
433313 - update, downloaded from NVIDIA and submitted to Fry's in the letter
433314 - sent earlier today, per above. ref SDS 0 YQ40
433316 - ..
433317 - The same failure occurs, as with the driver software received with
433318 - the hardware shipment.
433320 - ..
433321 - We then walked to Fry's computer components department. Selected the
433322 - same video card, shown in the Youtube video reported earlier, per
433323 - above. ref SDS 0 TR6O
433325 - ..
433326 - Then went to the customer purchase check out counter. Ken had a
433327 - clerk remove the product security device that prevents taking items
433328 - without payment.
433330 - ..
433331 - Walked back to the Service Department.
433333 - ..
433334 - Ken installed into c22...
433335 -
433336 - ASUS Graphics Cards STRIX-GTX980-DC2OC-4GD5
433338 - ..
433339 - This card from an alternate manufacturer yielded same failed result as
433340 - the EVGA GTX 980 graphics card, tried earlier, per above. ref SDS 0
433341 - OT7O
433343 - ..
433344 - This situation conflicts with the video seemingly showing the same
433345 - graphics adapter installed with Z10PE-D8 motherboard in the Youtube
433346 - video showing build performed by Pugent Systems, per above.
433347 - ref SDS 0 947J
433348 -
433349 -
433351 - ..
4334 -
4335 -
4336 - 1612
4337 -
433701 - Walked with Ken back to Fry's Computer Components Department to
433702 - select another video card.
433704 - ..
433705 - Ken asked for requirements.
433707 - ..
433708 - Explained plan for eventually connecting new computer c22 to 4K HDTV.
433709 - Initially will connect to 42" Vizio HDTV for audio/video output
433710 - through HDMI cable, same as the other 2 computers are configured.
433712 - ..
433713 - Ken examined the various video adapters on the shelves, and then
433714 - suggested replacing the EVGA GTX 980 graphics card with....
433715 -
433716 - XFX Double Dissipation R9-290X-EDFD Radeon R9 290X 4GB
433717 - 512-Bit GDDR5 PCI Express 3.0 x16 HDCP Ready CrossFireX
433718 - Support Video Card
433720 - ..
433721 - UPC 778656065451
433723 - ..
433724 - Walked again to the customer purchase check out counter. Ken asked a
433725 - colleague, Dever, who is the manager of Computer Components, to remove
433726 - the product security device that prevents taking items without
433727 - payment.
433728 -
433729 - [On 150724 1422 there is no sound (audio output) from AMD
433730 - Radeon R9 290X video adapter card to the Vizio 43" HDTV.
433731 - ref SDS 61 ML3I
433733 - ..
433734 - [On 150726 2242 letter notifies Fry's there is no sound on
433735 - HDTV connected with HDMI cable to Radeon R9 290X video
433736 - card. ref SDS 62 SM63
433738 - ..
433739 - [On 150727 0947 Ken called and scheduled visit on 150729,
433740 - for correcting sound problem on c22. ref SDS 63 9X6L
433742 - ..
433743 - [On 150804 1048 Morris found c22 has no sound output
433744 - because AMD Radeon R9290XEDFD video card defective - HDMI
433745 - only has video output and does not support standard HDMI
433746 - audio/video output to HDTV displays. ref SDS 64 YW5I
433748 - ..
433749 - [On 150806 0126 letter to Stella at AMD requests support
433750 - configuring XFX Radeon R9 290X video card through HDMI
433751 - cable to Vizio 42" HDTV display, ref SDS 65 UQ4N, and
433752 - recommendations on alternative video cards that will work.
433753 - ref SDS 65 IQ8I
433755 - ..
433756 - [On 150807 1038 Sean with AMD called and performed trouble
433757 - shooting to configure c22 with XFX Radeon R9 290X grahics
433758 - card connected to Vizio 42" HDTV using HDMI cable,
433759 - ref SDS 66 HI6L; was unable to accomplish audio output,
433760 - ref SDS 66 117F, received letter from AMD verifying expert
433761 - review indicates XFX Radion R9 290X graphics adapter
433762 - installed in c22 is defective, ref SDS 66 6247; Sean
433763 - recommended other AMD graphics cards to exchange that will
433764 - provide autio video output through HDMI cable. ref SDS 66
433765 - 6267
433767 - ..
433768 - Dever was familiar with Ken's work assemblng c22 for a Xeon dual
433769 - processor system.
433771 - ..
433772 - Walked back to the Service Department.
433774 - ..
433775 - Ken installed into c22...
433776 -
433777 - XFX Double Dissipation R9-290X-EDFD Radeon R9 290X 4GB
433778 - 512-Bit GDDR5 PCI Express 3.0 x16 HDCP Ready CrossFireX
433779 - Support Video Card
433781 - ..
433782 - UPC 778656065451
433784 - ..
433785 - Repeated steps which previously led to failure, install video adapter
433786 - and power up system. The computer successfully launched Windows.
433787 - Ken then installed the AMD Radeon graphics card device driver using
433788 - CD that is shipped with the component.
433790 - ..
433791 - Ken restarted the system.
433793 - ..
433794 - The computer booted up successfully into Windows 7.
433796 - ..
433797 - As a result, decided to buy this video adapter.
433799 - ..
433800 - We walked back to the customer checkout counter, taking only the
433801 - product box, which has the price and bar code required to execute the
433802 - sale.
433804 - ..
433805 - Received invoice....
433806 -
433807 - Fry's Electronics Store #24
433808 - 1695 Willow Pass Road
433809 - Concord, CA 94520
433810 - 925 852 0300
433812 - ..
433813 - Register: 2 Ruiz, Elke C
433814 - 153897
433815 - Bear: E80923
433817 - ..
433818 - Date.......................... 2015 07 21 162900
433820 - ..
433821 - Invoice....................... 9489015
433823 - ..
433824 - Merchant...................... 172188025990
433826 - ..
433827 - F303M2
433828 - xxxxxxxxxxxxxxxx3423 Debit Visa
433833 - ..
433834 - Sale.......................... $414.19
433835 -
433836 - 984353 23005420
433838 - ..
433839 - Item #........................ 7996190
433840 - XFX Radeon R9 290X 4GB Double
433841 - Disipation fanx2
433842 - HDMI/Display Port/2x DVI
433843 - R9-290X-EDFD
433844 - UPC 778656065451
433845 -
433846 - [On 150724 1422 there is no sound (audio output) from AMD
433847 - Radeon R9 290X video adapter card to the Vizio 43" HDTV.
433848 - ref SDS 61 ML3I
433850 - ..
433851 - [On 150726 2242 letter notifies Fry's there is no sound on
433852 - HDTV connected with HDMI cable to Radeon R9 290X video
433853 - card. ref SDS 62 SM63
433855 - ..
433856 - Quantity...................... 1
433858 - ..
433859 - Price......................... $379.99
433860 - Tax........................... 34.20
433861 - Total......................... $414.19
433863 - ..
433864 - Post expense ledger...
433868 - ..
433869 - Rebate $20 on buying Radeon R9 290x EDFD graphics card for c22.
433870 -
433871 - http://www.frys.com/rebates
433873 - ..
433874 - Enter rebate #....................... 118382
433876 - ..
433877 - Opened the rebate website. Procecure to get the rebate takes a lot
433878 - of concentration.
433880 - ..
433881 - Need to return GTX 980 graphics card, purchased on 150605 1023.
433882 - ref SDS 20 CF4T Refund will be $572.99 plus 8.5% sales tax - about
433883 - $48, making total about $612.
433884 -
433885 - [On 150724 0349 shipped EVGA GTX 980 graphics card to
433886 - Amazon due to failure to perform with Intel E5-2960v3
433887 - processor, Asus Z10PE-D8 motherboard and Windows 7 Ultimate
433888 - SP1 operating system, ref SDS 60 OT9G, should get credit on
433889 - Amazon order #112-1585048-6348231 placed on 150605.
433890 -
433891 -
433893 - ..
4339 -
4340 -
4341 - 1821
4342 -
434201 - Selection of EVGA GTX 980 video graphics adapter was support for HDMI
434202 - 2.0 audio/video output port for 4K screen resolution, as set out on
434203 - 150605 1023. ref SDS 20 CF4T
434205 - ..
434206 - Today, research on Amazon shows...
434207 -
434208 - XFX Double Dissipation R9-290X-EDFD Radeon R9 290X 4GB 512-Bit
434209 - GDDR5 PCI Express 3.0 x16 HDCP Ready CrossFireX Support Video
434210 - Card
434211 -
434212 - http://www.amazon.com/XFX-Dissipation-R9-290X-EDFD-512-Bit-CrossFireX/dp/B00HHIPN5A
434214 - ..
434215 - Price........................... $407.05 free shipping
434216 -
434217 - 1. XFX Dual Fan design for optimal cooling
434218 - 2. Lifetime warranty with registration within 30 days of purchase
434219 - 3. 4GB GDDR5 Memory
434220 - 4. 5000 MHz Effective Memory Clock
434221 - 5. PCI Express 3.0
434222 - 6. XFX Dual Fan design for optimal cooling
434223 - 7. Lifetime warranty with registration within 30 days of purchase
434224 - 8. 4GB GDDR5 Memory
434225 - 9. PCI Express 3.0
434226 - 10. 4K Ready Ultra Resolution Gaming
434228 - ..
434229 - Need to register Radeon R9 290X EDFD for warranty.
434231 - ..
434232 - Specifications of the XFX Radeon R9 290X Double Dissipation
434233 - Edition GPU
434234 -
434235 - Gpuzoo
434236 -
434237 - http://www.gpuzoo.com/GPU-XFX/Radeon_R9_290X_Double_Dissipation_Edition_-_R9-290X-EDFD.html
434239 - ..
434240 - DP resolution.............. 4096 x 2160
434241 - DVI resolution............. 2560 x 1600
434242 - HDMI resolution............ 4096 x 3122
434244 - ..
434245 - HDMI version............... 1.4a
434246 -
434248 - ..
434249 - Does HDMI version 1.4a support connecting to 4K HD television HDMI
434250 - 2.0 port using HDMI 2.0 cable?
434251 -
434252 - [...below on 150721 0850 at 2002 Ken indicated HDMI 1.4a
434253 - specification for r9290xedfd video card is compatible
434254 - transmitting to 4K HDTV that requires HDMI 2.0 technology.
434255 - ref SDS 0 424L
434257 - ..
434258 - [On 150724 1422 there is no sound (audio output) from AMD
434259 - Radeon R9 290X video adapter card to the Vizio 43" HDTV.
434260 - ref SDS 61 ML3I
434262 - ..
434263 - [On 150726 2242 letter notifies Fry's there is no sound on
434264 - HDTV connected with HDMI cable to Radeon R9 290X video
434265 - card. ref SDS 62 SM63
434266 -
434267 -
434268 -
434270 - ..
4343 -
4344 -
4345 - 1933
4346 -
434601 - Called Ken at Fry's....
434602 -
434603 - =925 852 0340
434605 - ..
434606 - Someone else answered.
434608 - ..
434609 - Ken was out of the Department. The attendant will ask Ken to call on
434610 - possibility of getting the computer this evening.
434611 -
434613 - ..
4347 -
4348 -
4349 - 2002
4350 -
435001 - Ken called back.
435002 -
435003 - Ken was aware of the call earlier leaving a message about possibly
435004 - picking up c22 by COB today, which would be about 2130.
435006 - ..
435007 - He feels this can be done, but there will not be enough time to fully
435008 - test the system. Ken described further work to complete the build
435009 - before starting a test regimen, including connect wiring for front
435010 - panel power on button, and ports for USB, microphone and audio
435011 - headphones.
435013 - ..
435014 - Therefore, scheduled customer receiving completed system on Friday,
435015 - after Ken returns from his 2 days off (his "weekend").
435016 -
435017 - [...below on 150721 0850 at 2017 letter to Fry's confirms
435018 - c22 will be received by customer OA 150724, rather than
435019 - today, allowing more time for testing to verify build
435020 - integrity. ref SDS 0 V35L
435022 - ..
435023 - Discussed requirements for connecting c22 to 4K HD television with
435024 - HDMI 2.0 cable.
435026 - ..
435027 - Reviewed selection of EVGA GTX 980 video graphics adapter was support
435028 - for HDMI 2.0 port for 4K screen resolution, as set out on 150605 1023.
435029 - ref SDS 20 CF4T,
435031 - ..
435032 - The Radeon R9 290X EDFD graphics card appears to support HDMI 1.4a
435033 - specification, per above. ref SDS 0 FY9L
435035 - ..
435036 - Ken said HDMI 1.4a specification supports connecting to a 4K video
435037 - device with HDMI 2.0 cable.
435038 -
435039 -
435041 - ..
4351 -
4352 -
4353 - 2017
4354 -
435401 - Sent letter to Ken at Fry's saying...
435402 -
435403 - 1. Subject: More on Graphics Card for c22
435404 - Date: 2015-07-21 20:32
435411 - ..
435412 - 2. Confirming telecon just now. So you are not rushed, will plan
435413 - to pickup c22, when you return to work on Friday, so that you
435414 - can release it and provide comments/guidance you deem
435415 - appropriate. ref SDS 0 TE6J
435417 - ..
435418 - 3. As we discussed, this link (near beginning) shows Pugent
435419 - Systems building a Xeon system with Z10PE-D8 motherboard,
435420 - ref SDS 0 TR6O, and 2 each...
435422 - ..
435423 - ASUS Graphics Cards STRIX-GTX980-DC2OC-4GD5
435424 - Direct CU II
435425 - QC 4GB
435426 -
435427 - https://www.youtube.com/watch?v=Y9m48H6fKHI
435429 - ..
435430 - 4. This is the card we tried and found failed earlier today.
435431 - ref SDS 0 625K Just seems curious there is something about our
435432 - configuration that causes the GTX 980 card to crash with the
435433 - updated driver. Besides the M.2 SSD, we also added wireless
435434 - and esata adapters. Otherwise the system in the video seems
435435 - very similar to c22.
435436 -
435437 - [On 150724 1422 there is no sound (audio output) from AMD
435438 - Radeon R9 290X video adapter card to the Vizio 43" HDTV.
435439 - ref SDS 61 ML3I
435441 - ..
435442 - [On 150726 2242 letter notifies Fry's there is no sound on
435443 - HDTV connected with HDMI cable to Radeon R9 290X video
435444 - card. ref SDS 62 SM63
435446 - ..
435447 - 5. Another reason I chose...
435448 -
435449 - EVGA GTX980 Superclocked 4GB GDDR5 256bit, DVI-I, DP x 3, HDMI,
435450 - SLI Ready Graphics Card (04G-P4-2982-KR)
435451 -
435452 - ...is for HDMI 2.0 support, see under "Key Features"...
435453 -
435454 - http://www.evga.com/Products/Specs/GPU.aspx?pn=91c32220-4113-4f5f-8d04-35dd8143c75a
435456 - ..
435457 - 6. As we further discussed, it appears the AMD R9-290X-EDFD
435458 - graphics card, purchased this afternoon to replace the GTX 980,
435459 - does not support HDMI 2.0. Product specs describe "HDMI 1.4a."
435460 - You seemed to explain that an HDMI 2.0 cable can connect to the
435461 - HDMI 1.4a port on the Radeon R9-290X-EDFD adapter to display 4K
435462 - content on a 4K HD television, which I plan to use for a
435463 - monitor at sometime in the future. Accordingly, this seems to
435464 - resolve the issue.
435466 - ..
435467 - 7. Have a good 2 days off.
435468 -
435474 -
435475 -
435476 -
435477 -
435478 -
435479 -
435480 -
435481 -
435482 -
435483 -
435484 -
435485 -
435486 -
435487 -
4355 -