CONTACTS
SUBJECTS
Hoka Stinson Lite Shoes Size 10 Wider Toe Line Prevent Metatarsalgia
1903 -
1903 - ..
1904 - Summary/Objective
1905 -
190501 - Follow up ref SDS 68 0000. ref SDS 67 0000.
190502 -
190503 -
190504 -
190505 - [On 150722 1011 received shoes delivered by UPS.
190506 - ref SDS 69 XN5F
190507 -
190508 -
190509 -
190511 - ..
1906 -
1907 -
1908 - Background
1909 -
190901 - On 170713 1640 visit Fleet Feet bought Hoka Conquest shoes size 9.5,
190902 - ref SDS 38 JY56, on invoice 256331/4/21362 for $184.45. ref SDS 38
190903 - N69M
190905 - ..
190906 - On 140721 1225 shown in case study on 120101 0900 hiked 10 miles,
190907 - could not finish 11 mile route, ref SDS 3 ZH4O, feet hurt badly from
190908 - metatrsalgia but worse from severe blisters because shoe heels slipped
190909 - entire route. ref SDS 3 8F5J
190911 - ..
190912 - On 140726 1030 Hoka Conquest shoes caused severe blisters on hikes, so
190913 - went back to Fleet Feet and requested possible remedies. ref SDS 39
190914 - JY56 Fleet Feet exchanged the shoes and replaced with Hoka Stinson
190915 - Trail shoes. ref SDS 39 LE7M
190917 - ..
190918 - On 140828 1203 visited Fleet Feet in Pleasant Hill to buy new Hoka
190919 - Stinson Trail shoes, ref SDS 40 915F, purchased only a month ago on
190920 - 140726, ref SDS 39 LE7M, because heel lining has worn out after 25% of
190921 - design life, hiking 145 miles in 17 hikes over 32 days, shown in case
190922 - study on 140828 1203. ref SDS 40 OZ5H
190924 - ..
190925 - On 140828 1352 took 1st pair Hoka Stinson Trail shoes to Dean's Shoe
190926 - Repair to fix failed heel lining. ref SDS 41 XN5F
190928 - ..
190929 - On 140905 1058 called Fleet Feet and discussed with Kathie, visiting
190930 - Joann's Fabrics for material to replace heel linings in Hoka Stinson
190931 - Trail shoes, reported in the record on 140903 1330. ref SDS 45 OM6O
190932 - Kathie suggested contacting Hoka directly to get the product
190933 - specification. ref SDS 46 GY9M,
190935 - ..
190936 - On 140905 2103 letter to Hoka requests product specification for
190937 - material to repair heel lining in Hoka Stinson Trail shoes.
190938 - ref SDS 47 QE5I
190940 - ..
190941 - On 140906 1413 letter from Hoka submits information that is
190942 - insufficient to buy material for repairing failed heel lining on Hoka
190943 - Stinson Trail shoes, ref SDS 48 QE5I, which was requested in the
190944 - letter to Hoka yesterday on 140905 2103. ref SDS 47 DT8N
190946 - ..
190947 - On 140906 1413 at 1425 called Hoka and talked to Amber. ref SDS 48
190948 - EU5I Amber said her supervisor suggested file warranty claim replace
190949 - Hoka shoes, since they wore out in only a month use making 17 hikes
190950 - and only 145 miles. Ambe said that Hoka warrants their shoes for 1
190951 - year. ref SDS 48 HU7H
190953 - ..
190954 - On 141002 0752 shipped for replacement via UPS tracking #
190955 - 1ZW2119W0391834696 the 1st pair Hoka Stinson Trail shoes under RMA
190956 - RA01605651_RCEX claim that shoe linings failed after 1 month, 11
190957 - months less that 12 month warranty. ref SDS 55 ZN5G
190959 - ..
190960 - On 141010 1602 called and talked to Dimitri; he advised that Hoka
190961 - received the shoes under RMA # RA01605651_RCEX on 141006; customer can
190962 - expect to receive response to claim within 10 days or about on 141016.
190963 - ref SDS 56 XN5F
190965 - ..
190966 - On 141021 1741 Hoka approved warranty claim awarded credit $174 to buy
190967 - shoes to replace failed Hoka Stinson Trail shoes heel linings.
190968 - ref SDS 57 XN5F
190970 - ..
190971 - On 141026 1617 ordered Hoka Stinson Lite shoes to replace 1st pair
190972 - Hoka Stinson Trail shoes that failed, explained in the claim filed on
190973 - 141002 0752. ref SDS 55 ZN5G
190975 - ..
190976 - On 141029 Hoka issued another credit #6035710238690051047 in the
190977 - amount of $174.40 to buy another pair of Hoka Stinson shoes.
190978 - ref SDS 62 XN5F
190980 - ..
190981 - On 141029 1627 received 1st pair Hoka Stinson Lite shoes grey to
190982 - replace 1st pair Hoka Stinson Trail shoes. ref SDS 63 XN5F
190984 - ..
190985 - On 141030 2329 ordered 2nd pair Hoka Stinson Lite shoes using credit
190986 - offered by Hoka. ref SDS 64 0001
190988 - ..
190989 - On 141104 1624 received 2nd pair Hoka Stinson Lite shoes blue to
190990 - replace defective Hoka Stinson Trail shoes. ref SDS 65 XN5F
190992 - ..
190993 - On 141219 0752 shipped for replacement via UPS tracking #
190994 - 1ZW2119W0300709484 the 2nd and 3rd pair Hoka Stinson Trail shoes under
190995 - RMA # RA01803083_RCEX and # RA01803130_RCEX claim that shoe linings
190996 - failed after 1 month, 11 months less that 12 month warranty.
190997 - ref SDS 66 JF6G
190999 - ..
191000 - On 141226 0753 Hoka approved warranty claim awarded credit $348.80 to
191001 - buy shoes to replace failed Hoka Stinson Trail shoes heel linings.
191002 - ref SDS 67 XN5F
191004 - ..
191005 - On 150102 1708 received another 2 pair Hoka Stinson Lite shoes.
191006 - ref SDS 68 B85H
191008 - ..
191009 - On 150719 0826 existing 4 pair Stinson Lite shoes have work out after
191010 - about 570 miles each. ref SDS 0 XN5F Ordered 2 pair Stinson Lite
191011 - shoes to replace shoes that are worn out. ref SDS 0 PM4H Ordered
191012 - another 2 pair Stinson 3 shoes that is a new design that replaces
191013 - Stinson Lite. ref SDS 0 G18O Called back and was notified that Hoka
191014 - warranty is for 1 year, so cancelled both orders. ref SDS 0 TX60
191015 - Considered filing claim to get 4 new pair of shoes. ref SDS 0 H66H
191016 - Finally ordered 1 pair Hoka Stinson 3 shoes. ref SDS 0 OW8N
191017 -
191018 -
191019 -
191021 - ..
1911 -
1912 -
1913 - Progress
1914 -
191401 - Hoka Order 4 Pair Stinson Lite Shoes Size 10 Replace Worn Shoes for Hiking
191402 -
191403 - Follow up ref SDS 68 XN5F, ref SDS 67 XN5F.
191404 -
191405 - Currently have 4 pair Hoka Stinson Lite shoes.
191407 - ..
191408 - On 141029 1627 received 1st pair Hoka Stinson Lite shoes. ref SDS 63
191409 - XN5F
191411 - ..
191412 - On 141104 1624 received 2nd pair Hoka Stinson Lite shoes with color
191413 - blue to distinguish from 1st pair. ref SDS 65 XN5F
191415 - ..
191416 - On 150102 1708 received 3rd and 4th pair Hoka Stinson Lite shoes size
191417 - 10 grey and blue, to replace defective Hoka Stinson Trail shoes.
191418 - ref SDS 68 B85H
191420 - ..
191421 - These shows typically last 500 miles.
191423 - ..
191424 - Have hiked about 2300 miles or about 570 miles per pair.
191426 - ..
191427 - Mileage spreadsheet 2010 to present, and tracking cholesterol lab
191428 - history...
191429 -
191430 - F:\05\00003\SM\CC\BNKG\120216cc\130101cc\hiking_miles_3.xlsx
191431 -
191432 - ...this shows mileage...
191433 -
191434 - todate.................................... 9348
191435 - on 141029................................. 7153
191437 - ..
191438 - Total milage 4 pair shoes................. 2195
191440 - ..
191441 - This calculation indicates each pair has logged about 550 miles,
191442 - about useful life cycle for this type of shoe use.
191443 -
191445 - ..
191446 - The location for men's shoes designed for hiking and running on the
191447 - road...
191448 -
191449 - http://www.hokaoneone.com/mens-road/
191450 -
191452 - ..
191453 - Placed ordere for 2 blue pair of shoes, because Hoka does not have
191454 - grey shows in size 10....
191455 -
191456 - 1. Subject: Your order has been received.
191457 - Date: 2015-07-19 08:59
191461 - ..
191462 - 2. H_MASTER_2015_V2
191463 - Let's go!
191464 -
191466 - ..
191467 - 3. FREE SHIPPING + FREE RETURNS
191468 - Order Date............................... 07/19/2015
191469 - Order #.................................. 11785180
191471 - ..
191472 - 4. Billing Address:
191480 - ..
191481 - 5. Shipping Address:
191489 - ..
191490 - 6. Items Ordered:
191491 - Name................................... Stinson Lite-BLUE / WHITE / BLACK
191492 - SKU.................................... 3010802
191493 - Quantity............................... 2
191494 - Unit Cost.............................. $160.00
191495 - Subtotal
191496 - S U
191497 - Quant y Unit Cost Subtotal
191498 - 30108026-BLWB-10 2 $160.00 $320.00
191500 - ..
191501 - 7. As soon as your order has shipped, you will receive another
191502 - email from us with shipping details. We hope you have had an
191503 - enjoyable shopping experience! If there is anything we can do
191504 - to improve your experience, please let us know.
191506 - ..
191507 - 8. Product Subtotal: $320.00
191508 - Shipping: $0.00
191509 - Tax: $28.80
191510 - Order Total: $348.80
191512 - ..
191513 - 9. HOKA ONE ONE Customer Service
191514 -
191515 - http://www.hokaoneone.com/
191516 -
191517 - 10. customerservicehokaus@deckers.com
191518 -
191519 - 1-866-491-3125
191521 - ..
191522 - 11. Sign Up for UPS My Choice
191523 - facebook twitter pinterest youtube email
191524 - We only send email to individuals who have opted in at our site:
191525 -
191526 - http://www.hokaoneone.com
191527 -
191528 - 12. 123 N. Leroux St. Flagstaff, AZ 86001 | 1.866.491.3125
191529 - PRIVACY POLICY :: UPDATE PREFERENCES :: UNSUBSCRIBE
191530 -
191531 -
191533 - ..
1916 -
1917 -
1918 - 0910
1919 -
191901 - Called Hoka.....
191902 -
191903 - 1-866-491-3125
191905 - ..
191906 - Talked to Giana.
191908 - ..
191909 - She advised that Hoka has discontinued Stinson Lite shoes, and
191910 - replaced this line with Stinson 3 shoes.
191912 - ..
191913 - Giana helped find Hoka website for ordering Stinson 3 shoes.
191914 -
191915 - http://www.hokaoneone.com/mens-road/stinson-3/1009672.html?dwvar_1009672_color=AACD#q=stinson+3&start=2&cgid=
191917 - ..
191918 - These are available in grey color and size 10.
191920 - ..
191921 - There is a product description...
191922 -
191923 - The all-new Stinson 3 features the signature category-defining
191924 - HOKA ONE ONE cushioning and support, and is redesigned from
191925 - the ground up for maximum cushioning on the road. New for 2015
191926 - is a more balanced Meta-Rocker for improved forefoot support,
191927 - and tuned underfoot geometry for improved ride and stability.
191928 - The upper features ComfortFrame in the heel and midfoot for
191929 - improved fit, and light padding on the tongue for increased
191930 - comfort.
191932 - ..
191933 - Ordered 2 pair Hoka Stinson 3 shoes.
191934 -
191936 - ..
1920 -
1921 -
1922 - 0924
1923 -
192301 - Received letter from Hoka saying...
192302 -
192303 - 1. Subject: Your order has been received.
192304 - Date: 2015-07-19 09:20
192308 - ..
192309 - 2. Order Date................................ 07/19/2015
192310 - Order #................................... 11785317
192312 - ..
192313 - 3. Billing Address:
192321 - ..
192322 - 4. Shipping Address:
192330 - ..
192331 - 5. Items Ordered:
192332 - Name SKU Quantity Unit Cost Subtotal
192333 - Stinson 3-ANTHRACITE / ACID 1009672-AACD-10 2 $160.00 $320.00
192335 - ..
192336 - 6. As soon as your order has shipped, you will receive another
192337 - email from us with shipping details. We hope you have had an
192338 - enjoyable shopping experience! If there is anything we can do
192339 - to improve your experience, please let us know.
192341 - ..
192342 - 7. Product Subtotal: $320.00
192343 - Shipping: $0.00
192344 - Tax: $28.80
192345 - Order Total: $348.80
192347 - ..
192348 - 8. HOKA ONE ONE Customer Service
192349 -
192350 - http://www.hokaoneone.com/
192351 -
192352 - 9. customerservicehokaus@deckers.com
192353 - 1-866-491-3125
192355 - ..
192356 - 10. Sign Up for UPS My Choice
192357 - facebook twitter pinterest youtube email
192358 - We only send email to individuals who have opted in at our site:
192359 -
192360 - http://www.hokaoneone.com
192361 -
192362 - 11. 123 N. Leroux St. Flagstaff, AZ 86001 | 1.866.491.3125
192363 - PRIVACY POLICY :: UPDATE PREFERENCES :: UNSUBSCRIBE
192364 -
192365 -
192366 -
192367 -
192369 - ..
1924 -
1925 -
1926 - 0943
1927 -
192701 - Called Hoka back...
192702 -
192703 - 1-866-491-3125
192705 - ..
192706 - Talked to Giana again.
192708 - ..
192709 - Giana cancelled the 1st order for 2 pair Hoka Stinson Lite invoice #
192710 - 1178518, placed earlier this morning, per above. ref SDS 0 UU6I
192712 - ..
192713 - Will order another 2 pair of Hoka Stinson 3 to match the other pair.
192714 -
192715 -
192716 -
192717 -
192718 -
192720 - ..
1928 -
1929 -
1930 - 1136
1931 -
193101 - Called Hoka back...
193102 -
193103 - 1-866-491-3125
193105 - ..
193106 - Ask about warranty............... 1 year or 500 miles?
193108 - ..
193109 - Ask about discounts.
193111 - ..
193112 - Talked to Giana again.
193114 - ..
193115 - She explained how to find notice of cancelled orders...
193116 -
193117 - http://www.hokaoneone.com/
193119 - ..
193120 - Giana advised that Hoka warranty is for 1 year.
193122 - ..
193123 - Since the shoes have not lasted 1 year, they can be returned for
193124 - consideration to replace on warranty.
193126 - ..
193127 - Giana then cancelled the 2nd order #11785317, per above. ref SDS 0
193128 - B14I
193129 -
193131 - ..
1932 -
1933 -
1934 - 1201
1935 -
193501 - Filed claim online to return 4 pair Hoka Stinson Lite shoes.
193502 -
193503 - Submitted warranty claim using guidance shown in the record on 140906
193504 - 1413. ref SDS 48 HU7H
193506 - ..
193507 - Warranty claims are filed on Hoka Interent at...
193508 -
193509 -
193510 - http://www.hokaoneone.com/on/demandware.store/Sites-HOKA-US-Site/default/Returns-Start
193512 - ..
193513 - On 141029 1627 received 1st pair Hoka Stinson Lite shoes. ref SDS 63
193514 - XN5F
193516 - ..
193517 - On 141104 1624 received 2nd pair Hoka Stinson Lite shoes with color
193518 - blue to distinguish from 1st pair. ref SDS 65 XN5F
193520 - ..
193521 - Will order 1 pair of Hoka Stinson 3 size 10 grey.
193523 - ..
193524 - After they arrive, will make warranty claim for the 4 pair of shoes
193525 - that have worn out prior to 1 year.
193526 -
193527 -
193529 - ..
1936 -
1937 -
1938 - 1524
1939 -
193901 - Decided to order 1 pair Hoka Stinson 3 shoes using website...
193902 -
193903 - http://www.hokaoneone.com/mens-road/stinson-3/1009672.html?dwvar_1009672_color=AACD#q=stinson+3&start=2&cgid=
193905 - ..
193906 - Order #............................. 11786303
193908 - ..
193909 - Item No............................. 1009672
193910 - Category............................ Men's
193911 - Color............................... ANTHRACITE / ACID
193912 - Size................................ 10
193914 - ..
193915 - Total............................... $174.40
193916 -
193918 - ..
193919 - These will be delivered on Wednesday 150722.
193920 -
193922 - ..
1940 -
1941 -
1942 - 1539
1943 -
194301 - Received letter from Hoka saying...
194302 -
194303 - 1. Subject: Your order has been received.
194304 - Date: 2015-07-19 15:34
194308 - ..
194309 - 2. Order Date............................ 07/19/2015
194310 - Order #............................... 11786303
194312 - ..
194313 - 3. Billing Address:
194321 - ..
194322 - 4. Shipping Address:
194330 - ..
194331 - 5. Items Ordered:
194332 - Name............................... Stinson 3
194333 - SKU................................ 1009672-AACD-10
194334 - Quantity........................... 1
194335 - Unit Cost.......................... $160.00
194336 - Subtotal........................... $160.00
194337 - Shipping........................... 0.00
194338 - Tax................................ 14.40
194339 - Total.............................. $174.40
194341 - ..
194342 - Post expense ledger...
194346 - ..
194347 - 6. As soon as your order has shipped, you will receive another
194348 - email from us with shipping details. We hope you have had an
194349 - enjoyable shopping experience! If there is anything we can do
194350 - to improve your experience, please let us know.
194351 -
194352 - [On 150722 1011 received shoes delivered by UPS.
194353 - ref SDS 69 XN5F They are too narrow across the toes,
194354 - causing severe blisters, ref SDS 69 L95N, so exchanged for
194355 - Hoka Constant represented to be identical, but wider.
194356 - ref SDS 69 XW7J
194358 - ..
194359 - [On 150724 0921 returned Hoka Stinson 3 size 10 shoes
194360 - because too narrow, ref SDS 70 XN5F, and received for Hoka
194361 - Constant size 9.5, which was represented as identical to
194362 - Stinson 3, but wider across the toe line; however, the
194363 - Constant shoes materially different from Stinson Lite and
194364 - Stinson 3, lack rebound energy, cushionin, and heel slips
194365 - off the foot with each step.
194367 - ..
194368 - 7. HOKA ONE ONE Customer Service
194369 -
194370 - http://www.hokaoneone.com/
194371 -
194372 - 8. customerservicehokaus@deckers.com
194373 -
194374 - 1-866-491-3125
194376 - ..
194377 - 9. Sign Up for UPS My Choice
194378 -
194379 - facebook twitter pinterest youtube email
194381 - ..
194382 - We only send email to individuals who have opted in at our
194383 - site:
194384 -
194385 - http://www.hokaoneone.com
194386 -
194387 - 10. 123 N. Leroux St. Flagstaff, AZ 86001 | 1.866.491.3125
194388 - PRIVACY POLICY :: UPDATE PREFERENCES :: UNSUBSCRIBE
194389 -
194391 - ..
194392 - After these shoes are received, and tested, will file warranty claims
194393 - to recover for shoes not lasting a year.
194395 - ..
194396 - Next day received letter notifying that the order has been shipped
194397 - with UPS tracking #....
194398 -
194399 - 1Z99WA870327681393
194400 -
194401 -
194402 -
194403 -
194404 -
194405 -
194406 -
194407 -
194408 -
194409 -
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1945 -