CONTACTS
0201 - Future Ford
020101 - Mr. Don Tuller
020102 - Service Advisor
020104 - Service Department
SUBJECTS
Future Ford Service Mercury Sable 2002 117K Miles Invoice 253021 $41
3503 -
3503 - ..
3504 - Summary/Objective
3505 -
350501 - Follow up ref SDS 24 0000. ref SDS 23 0000.
350502 -
350503 - Another excellent service by Future Ford. Several action items are
350504 - pending...
350505 -
350506 - 1. Why 5 quarts of oil this service, when prior service
350507 - required 6? ref SDS 0 T46N
350509 - ..
350510 - 2. Wiper blades streak, why wasn't customer notified?
350511 - ref SDS 0 0RQT
350513 - ..
350514 - 3. Was prior 99P Inspection on battery, air filter, etc,
350515 - performed - what were results? ref SDS 0 RS6J See also
350516 - Vehicle Report Card. ref SDS 0 DW6M and ref SDS 0 H95M
350517 -
350518 -
350519 -
350520 -
350521 -
350523 - ..
3506 -
3507 -
3508 - Progress
3509 -
350901 - Mercury Car Service Future Ford
350902 - Bill for Automobile Mechanic Services Received
350903 -
350904 - Follow up ref SDS 24 IC4I, ref SDS 23 4G6N.
350905 -
350906 - About 0632 arrived at Future Ford on Diamond Boulevard in Concord.
350907 - Don was not in the office. The Service Manager, Bruce, was very
350908 - helpful preparing a service order. When he was nearly complete, Don
350909 - arrived and completed the service order.
350911 - ..
350912 - Thanked Bruce for customer support, since this required interrupting
350913 - his work.
350915 - ..
350916 - Don completed preparing a work order. There are no evident problems
350917 - that require special attention.
350919 - ..
350920 - Don checked the oil level. He found the oil is full, indicating
350921 - nothing has leaked nor been consumed since the prior service on 140304
350922 - 1004. ref SDS 24 3E5O
350923 -
350924 -
350926 - ..
3510 -
3511 -
3512 - 1146
3513 -
351301 - Received car after service, and paid following bill...
351302 -
351303 - 1. Invoice.................................... 253021
351305 - ..
351306 - 2. Future Ford
351307 - 2285 Diamond Boulevard
351308 - Concord, CA 94520
351309 - 925 686 5005
351311 - ..
351312 - 3. Customer
351319 - ..
351320 - 4. Service Advisor............................ Don Tuller - 492
351322 - ..
351323 - 5. Make Model................................... Mercury Sable
351324 - VIN.......................................... 1MEFMX50UEX2A638413
351325 - License...................................... 4WID058
351326 - Mileage...................................... 116654
351327 - Prior Mileage................................ 114456
351328 - Miles Between Service........................ 2198
351329 - Tag.......................................... T2491
351331 - ..
351332 - 6. Labor............................. $ 17.85
351333 - Parts............................. 22.10
351334 - Gas, oil, lube.................... 0.00
351335 - Sublet amount..................... 0.00
351336 - Deductable........................ 0.00
351337 - Total charges..................... 39.95
351338 - Less INS/DED/DIS..................
351339 - Sales tax......................... 1.99
351340 - Pay this amount................... $ 41.94
351342 - ..
351343 - Total charges are distributed in Future Ford invoice items A-B, per
351344 - below. ref SDS 0 IT4F
351346 - ..
351347 - Paid with Visa credit card.
351349 - ..
351350 - Post expense ledger...
351354 - ..
351355 - Payment history....
351356 -
351357 - 1. 150422.....................$ 41.94...... ref SDS 0 GP62
351358 - 2. 140304.....................$213.82...... ref SDS 24 GP62
351359 - 3. 130319..................... 41.94...... ref SDS 22 GP62
351360 - 4. 120128.....................$415.46...... ref SDS 8 GP62
351361 - 5. 110805.....................$796.00...... ref SDS 5 GP62
351362 - 6. 100930.....................$ 0.00...... ref SDS 3 BV5I
351364 - ..
351365 - Future Ford explanation of work performed and charges....
351366 -
351367 - A. The Works
351368 -
351369 - Oil change Oil Filter change Tires Rotate inspect Brake
351370 - system inspect Battery test Air Filter check Cabin air
351371 - filter check (if equipped) Belts and hoses check Fluids
351372 - top off
351373 -
351374 - 860 CQ...................... 17.85
351376 - ..
351377 - 1 E4FZ*6731*AB Filter Asy
351378 - Oil.......................... 7.45
351380 - ..
351381 - 6 XO*5W20*BSP Motorcraft SAE
351382 - API 5W-20 API GF-5........... 14.65
351384 - ..
351385 - Prior service required 6 quarts oil, reported on 140304 1004.
351386 - ref SDS 24 T46N
351388 - ..
351389 - Why only 5 quarts for this service? Was the vehicle not fully
351390 - drained?
351392 - ..
351393 - Future Ford Invoice # 253021 continues...
351394 -
351395 - 116654
351396 - changed oil and filter, rotated tires.
351398 - ..
351399 - This does not say the mechanic...
351400 -
351401 - top off fluid levels, which was performed on prior
351402 - service reported 140304 1004. ref SDS 24 T46N
351404 - ..
351405 - B. 99P Vehicle Inspection
351406 -
351407 - 860 C....................... 0.00
351409 - ..
351410 - 116654
351411 - Performed vehicle inspection.
351412 -
351413 - 1. Wipers streak
351415 - ..
351416 - Why wasn't customer notified for authorization to service wiper
351417 - blades?
351419 - ..
351420 - [...below on 150422 0601 Vehicle Report Card shows
351421 - windshield wiper blades require "immediate service."
351422 - ref SDS 0 H95M
351424 - ..
351425 - Future Ford Invoice # 253021 continues...
351426 -
351427 - 2. Power steering and brake fluid are dark
351429 - ..
351430 - Is this a recommendation to drain and replace these fluids? If so,
351431 - why wasn't customer notified? Or, is this merely notice to recheck
351432 - fluids on next service?
351434 - ..
351435 - Future Ford Invoice # 253021 continues...
351436 -
351437 - 3. Oil leak from top to bottom of engine
351438 -
351439 - Recommend dye to diagnose leak.
351441 - ..
351442 - 4. Brakes: F 6MM R 4MM Drum.
351444 - ..
351445 - 5. Tires: all 4/32.
351446 -
351447 - 6. 215/60R16
351449 - ..
351450 - Were following scope for 99P inspection performed, as was done on
351451 - prior service on 140304 1004. ref SDS 24 VG5N
351452 -
351453 - 1. Battery test not reported
351454 - 2. Fluids which were "toped off"
351455 - 3. Air Filter inspection not reported
351457 - ..
351458 - [...below on 150422 0601 Vehicle Report Card shows
351459 - batter was not tested. ref SDS 0 DW6M
351460 -
351461 -
351463 - ..
351464 - Vehicle Report Card
351465 - Multi-point Inspection Report
351466 -
351467 - Follow up ref SDS 24 O66L, ref SDS 23 O66L.
351468 -
351469 - Today, Future Ford submitted a form different from Multi-point
351470 - Inspection Report forms received the past 15 years. Takes a lot of
351471 - time to correlate additions and omissions.
351473 - ..
351474 - The form received today is called...
351475 -
351476 - 1. Vehicle Report Card
351477 -
351478 - 2. Date................................. 150422
351479 -
351480 - 3. RO tag............................... 253021 T2491
351482 - ..
351483 - 4. Name.................................
351487 - ..
351488 - Email................................
351489 -
351490 - rod@welchco.com
351492 - ..
351493 - 5. Year, make, model.................... 2002, Ford Mercury
351495 - ..
351496 - 6. VIN.................................. 1MEFMX50UEX2A638413
351498 - ..
351499 - 7. License Plate........................ 4WID058
351501 - ..
351502 - 8. Odometer............................. see above, ref SDS 0 PRRP
351504 - ..
351505 - 9. Scheduled Maintenance Items Due for Service
351507 - ..
351508 - The Works............................ Serviced, ref SDS 0 IT4F
351509 - * Cabin Air Filter.....................
351510 - * Engine Air Filter....................
351511 - Engine Coolant.......................
351512 - Fuel Filter..........................
351513 - * Oil Change........................... Serviced, ref SDS 0 T46N
351514 - * Oil Filter........................... Serviced, ref SDS 0 3E5O
351515 - * Spark Plugs..........................
351516 - * Tire Rotation........................
351517 - Transmission Filter..................
351518 - * Transmission Fluid...................
351519 -
351520 -
351522 - ..
351523 - Marks on the form (shown here "*" with green diagram for a tree leaf,
351524 - are explained in the form....
351526 - ..
351527 - 10. Legend
351528 -
351529 - 1. Tree leaf outline green ink - explained as service work
351530 - that "...may contribute to vehicle efficiency and promote a
351531 - greener environment.
351533 - ..
351534 - 2. Green box... checked and okay at this time.
351536 - ..
351537 - 3. Yellow box... may require future attention.
351539 - ..
351540 - 4. Red box... Requires immediate attention.
351541 -
351543 - ..
351544 - This is only a partial list of vehicle maintenance and is not
351545 - all-inclusive. Please consult your Owner's Manual or visit...
351546 -
351547 - http://www.genuineservice.com
351548 -
351549 - ...for vehicle specific maintenace requirements.
351551 - ..
351552 - 11. Check fluid levels and fill
351553 -
351554 - Oil and/or Fluid Leaks
351556 - ..
351557 - This item was marked "red" last year on 110805 0946.
351558 - ref SDS 5 DQ8I, which led to work on master brake cylinder.
351559 - ref SDS 5 864I
351561 - ..
351562 - This new report form has a category for....
351564 - ..
351565 - Fluids
351566 -
351567 - a. Brake Reservoir
351568 -
351569 - OK.....Fill............ OK
351571 - ..
351572 - This appears conflicting with initial report that power steering
351573 - fluid is "dark." ref SDS 0 6Q4N
351575 - ..
351576 - Future Ford Invoice # 253021 continues...
351577 -
351578 - b. Differential/Transfer Case
351579 -
351580 - OK.....Fill............ OK
351582 - ..
351583 - c. Window Washer
351584 -
351585 - OK.....Fill............ OK
351587 - ..
351588 - d. Coolant Protection
351589 -
351590 - Green Marked OK........ OK
351592 - ..
351593 - e. Transmission
351594 -
351595 - Green Marked OK........ OK
351597 - ..
351598 - f. Coolant Recovery Reservoir
351599 -
351600 - Green Marked OK........ OK
351602 - ..
351603 - g. Power Steering
351604 -
351605 - Green Marked OK........ OK
351607 - ..
351608 - This appears conflicting with initial report that power steering
351609 - fluid is "dark." ref SDS 0 6Q4N
351611 - ..
351612 - Future Ford Invoice # 253021 continues...
351613 -
351614 - 12. Battery
351615 -
351616 - State of Health...................... No Report
351618 - ..
351619 - There is a diagram showing battery test 0% to 100%. Nothing is marked
351620 - indicating battery was not tested; aligns with review of initial
351621 - invoice above. ref SDS 0 RS6J
351623 - ..
351624 - Future Ford Invoice # 253021 continues...
351625 -
351626 - Factory spec cold cranking amps.
351627 - Actual cold cranking amps.
351628 -
351629 - Nothing is marked.
351631 - ..
351632 - Condition of Terminals............... OK
351633 -
351634 - This feature does not seem to be in the new form.
351636 - ..
351637 - 13. Sync Vehicle Health Report (VHR)
351638 -
351639 - VHR Activation Yes No NA
351640 -
351641 - This feature does not seem to be in the new form.
351643 - ..
351644 - 14. Check following system components
351645 -
351646 - 1. Brake System including lines, suspension and parking
351647 - brakes.
351648 -
351649 - Green Marked OK, per legend above, ref SDS 0 KV5O
351651 - ..
351652 - 2. Steering and Suspension
351653 -
351654 - a. Ball Joint
351655 -
351656 - "green" and so okay, per legend, above. ref SDS 0 KV5O
351657 -
351658 - b. Constant velocity (CV) drive axel boots if equipped
351659 -
351660 - "green" and so okay, per legend, above. ref SDS 0 KV5O
351662 - ..
351663 - c. Drive shaft U-Joints, Constant velocity and
351664 - transmission linkage (if equipped) and lubricate (as
351665 - needed)
351666 -
351667 - "green" and so okay, per legend, above. ref SDS 0 KV5O
351669 - ..
351670 - d. Shocks/struts and other suspension components checked
351671 - for leaks, damage and performance.
351673 - ..
351674 - "green" and so okay, per legend, above. ref SDS 0 KV5O
351676 - ..
351677 - e. Steering Gear/Rack and Pinion/Linkage and Boots/Dust
351678 - covers
351680 - ..
351681 - "green" and so okay, per legend, above. ref SDS 0 KV5O
351683 - ..
351684 - f. Tie rods
351686 - ..
351687 - "green" and so okay, per legend, above. ref SDS 0 KV5O
351689 - ..
351690 - g. Wheel bearings (front/rear)
351692 - ..
351693 - "green" and so okay, per legend, above. ref SDS 0 KV5O
351695 - ..
351696 - 3. Exhaust System
351697 -
351698 - a. Exhaust Clamps, hangers, mountings
351700 - ..
351701 - "green" and so okay, per legend, above. ref SDS 0 KV5O
351703 - ..
351704 - b. Muffler piples, Heat Shields, Catalytic Converter
351706 - ..
351707 - "green" and so okay, per legend, above. ref SDS 0 KV5O
351709 - ..
351710 - On 140304 1002 smog check performed and vehicle passed for DMV
351711 - registration. ref SDS 24 IT5Y
351713 - ..
351714 - Vehicle Report Card continues...
351715 -
351716 - 4. Lights Blades Windshield
351717 -
351718 - a. Operation of horn, interior lights, exterior lamps, turn
351719 - signals, hazzard and brake lamps.
351721 - ..
351722 - "green" and so okay, per legend, above. ref SDS 0 KV5O
351724 - ..
351725 - b. Windshield washer spray wiper operation and wiper blades
351726 -
351727 - "red" indicates needs immediate service, per above.
351728 - ref SDS 0 KV5O
351730 - ..
351731 - Initial report also reports "wipers streak," evidently indicating
351732 - service required, per above. ref SDS 0 0RQT Why wasn't service
351733 - performed?
351735 - ..
351736 - Future Ford Invoice # 253021 continues...
351737 -
351738 - 5. Belts Hoses Mounts
351739 -
351740 - a. HVAC system and hoses lines for leaks and/or damage.
351741 -
351742 - "green" and so okay, per legend, above. ref SDS 0 KV5O
351744 - ..
351745 - b. Engine Cooling System, radiator hoses and clamps
351746 -
351747 - "green" and so okay, per legend, above. ref SDS 0 KV5O
351749 - ..
351750 - c. Accessory drive belt(s)
351751 -
351752 - "green" and so okay, per legend, above. ref SDS 0 KV5O
351753 -
351754 -
3518 -
SUBJECTS
Default Null Subject Account for Blank Record
3603 -
360401 - ..
360402 - Tire Brakes Future Ford Reports Negative Wear after 5K Miles
360403 -
360404 - Follow up ref SDS 24 8F4L, ref SDS 23 8F4L.
360406 - ..
360407 - 15. Tire Brake Wear
360408 -
360409 - Tire tread....
360410 -
360411 - Green = 7/32" and greater
360413 - ..
360414 - Yellow = 4/32 - 6/32"
360416 - ..
360417 - Red = 3/32" and less
360419 - ..
360420 - Brake lining...
360421 -
360422 - Green = over 5mm or 7/32" (Disc)
360423 - over 2mm or 3/32" (Drum)
360424 -
360425 - Yellow = 3-5mm or 4/32-7/32" (Disc)
360426 - 1.01-2mm or 2/32-3/32" (Drum)
360428 - ..
360429 - Red = less than 3mm or 4/32" (Disc)
360430 - 1mm or 2/32" or less (Drum)
360431 -
360433 - ..
360434 - 1. Left front tire
360435 - Prior
360436 - 1. Tire tread depth.............. 4/32" 8/32" ....... 120128 1116, ref SDS 7 Q645
360437 - 7/32" ....... 110805 0946, ref SDS 5 Q645
360438 -
360439 - "yellow" and so okay, per legend, above. ref SDS 0 GQ5O
360441 - ..
360442 - 2. Tire wear pattern/damage
360443 -
360444 - "green" and so okay, per legend, above. ref SDS 0 GQ5O
360446 - ..
360447 - 3. Tire pressure set to factory recommended PSI.... 30
360448 -
360449 - "green" and so okay
360450 - Prior
360451 - ..
360452 - 4. Brake lining.................. 6/PA mm 8 mm ....... 120128 1116, ref SDS 7 Q66Q
360453 -
360454 - "green" and so okay, per legend, above. ref SDS 0 363F
360456 - ..
360457 - 2. Left rear tire
360458 - Prior
360459 - 1. Tire tread depth.............. 4 mm 7/32" ....... 120128 1116, ref SDS 7 CE6V
360460 - 8/32" ....... 110805 0946, ref SDS 5 CE6V
360461 -
360462 - "yellow" and so okay, per legend, above. ref SDS 0 GQ5O
360464 - ..
360465 - 2. Tire wear pattern/damage
360466 -
360467 - "green" and so okay, per legend, above. ref SDS 0 GQ5O
360469 - ..
360470 - 3. Tire pressure set to factory recommended PSI.... 30
360471 -
360472 - "green" and so okay, per legend, above. ref SDS 0 GQ5O
360473 -
360474 - Prior
360475 - ..
360476 - 4. Brake lining.................. 4/D mm 5 mm ....... 120128 1116, ref SDS 7 PWUR
360477 - 3 mm ....... 110805 0946, ref SDS 5 PWUR
360478 -
360479 - "green" and so okay, per legend, above. ref SDS 0 363F
360481 - ..
360482 - 3. Right front tire
360483 - Prior
360484 - 1. Tire tread depth.............. 4 8/32" ....... 120128 1116, ref SDS 7 8F8M
360485 - 7/32" ....... 110805 0946, ref SDS 5 8F8M
360486 -
360487 - "yellow" and so okay, per legend, above. ref SDS 0 GQ5O
360489 - ..
360490 - 2. Tire wear pattern/damage
360491 -
360492 - "green" and so okay, per legend, above. ref SDS 0 GQ5O
360494 - ..
360495 - 3. Tire pressure set to factory recommended PSI.... 30
360496 -
360497 - "green" and so okay, per legend, above. ref SDS 0 GQ5O
360498 -
360499 - Prior
360500 - ..
360501 - 4. Brake lining.................. 6 mm 8 mm ....... 120128 1116, ref SDS 7 PWWS
360502 - 8 mm ....... 110805 0946, ref SDS 5 8F8M
360503 -
360504 - "green" and so okay, per legend, above. ref SDS 0 363F
360506 - ..
360507 - 4. Right rear tire
360508 - Prior
360509 - 1. Tire tread depth.............. 4/D mm 7 mm ....... 120128 1116, ref SDS 7 PWWX
360510 - 8 mm ....... 110805 0946, ref SDS 5 PWWX
360511 -
360512 - "yellow" and so okay, per legend, above. ref SDS 0 GQ5O
360514 - ..
360515 - 2. Tire wear pattern/damage
360516 -
360517 - "green" and so okay, per legend, above. ref SDS 0 GQ5O
360519 - ..
360520 - 3. Tire pressure set to factory recommended PSI.... 30
360521 -
360522 - "green" and so okay, per legend, above. ref SDS 0 GQ5O
360523 -
360524 - Prior
360525 - ..
360526 - 4. Brake lining.................. 4/D mm 5 mm ....... 120128 1116, ref SDS 7 PWYT
360527 - 3 mm ....... 110805 0946, ref SDS 5 PWYT
360528 -
360529 - "green" and so okay, per legend, above. ref SDS 0 363F
360531 - ..
360532 - 5. Spaire tire
360534 - ..
360535 - No report on spare tire today.
360537 - ..
360538 - Inspected by: no name entered for performing the work.
360539 -
360541 - ..
360542 - It appears the rear tires are at 4mm and the front are at 4mm, also
360543 - shown in initial invoice, above. ref SDS 0 6Q60 Assume this
360544 - measurement was taken after rotating the tires, as shown in the scope
360545 - of work. ref SDS 0 IT4F
360547 - ..
360548 - Research on the Internet indicates tires at 4/32 work well, except in
360549 - snow. Consideration should begin to replace tires at 4/32, before
360550 - reaching the legal requirement to change tires on reaching 2/32.
360551 -
360552 - http://www.tirerack.com/tires/tiretech/techpage.jsp?techid=157
360554 - ..
360555 - If we only drive another 3K - 5K miles this year, tires should be
360556 - okay.
360557 -
360558 -
360559 -
360560 -
360561 -
360562 -
360563 -
360564 -
360565 -
360566 -
3606 -
Distribution. . . . See "CONTACTS"