CONTACTS
0201 - Amazon.com
020101 - Mr. Justin C-NLN;
020103 - Order Department
SUBJECTS
Vizio Used Television Computer Display M320SL 32-Inch 120 Hz Class E
1003 -
1003 - ..
1004 - Summary/Objective
1005 -
100501 - Follow up ref SDS 20 0000. ref SDS 17 0000.
100502 -
100503 - Received Samsung television model UN50H6350 50-Inch 1080p 120Hz Smart
100504 - LED TV (2014), purchased through Amazon order # 002-9230209-9326629.
100505 - ref SDS 0 01GH Shipping package appeared damaged, and television was
100506 - misaligned inside the pacakage. ref SDS 0 EM6F There was an
100507 - impression that styrofoam elements that hold the television inside the
100508 - box to protect against damage may have been positioned correctly.
100509 - ref SDS 0 ZT8O When the unit was powered up, the screen shows massive
100510 - amounts of damage; looks like lightening in the sky. ref SDS 0 DP8J
100511 - Called Amazon and talked to Jen - reported evident damaged goods
100512 - received on order # 002-9230209-9326629. ref SDS 0 TU4T Jen sent a
100513 - letter requesting pictures that show damage to the television and to
100514 - the shipping package. ref SDS 0 X43M Jen's letter further notifies
100515 - that Amazon requested a call tag for UPS to return the damaged
100516 - television. ref SDS 0 4555 Asked Jen about the customer delivering
100517 - the television to a local UPS store. Jen sent another letter with a
100518 - mailing label. ref SDS 0 02EQ She disclosed Amazon may take up to 2
100519 - weeks for making payment on returning defective merchandise.
100520 - ref SDS 0 L87G Submitted letter to Amazon confirming authorization to
100521 - return the damaged television, and attached pictures showing the
100522 - damage. ref SDS 0 1P3G Placed defective 50" Samsung television back
100523 - in the damaged packaging. Drove to UPS and delivered for shipment
100524 - back to Amazon. ref SDS 0 DE4H UPS attendant pointed out the bottom
100525 - of the shipment box was very loose. She recommended additional taping
100526 - for secure shipment back to Amazon. Paid for this work. ref SDS 0
100527 - 7U6K
100528 -
100529 -
100530 -
100531 -
100532 -
100534 - ..
1006 -
1007 -
1008 - Background
1009 -
100901 - Consider purchasing 50" Samsung HD television for armoire is
100902 - reported on 150407 0003. ref SDS 20 QE5H
100904 - ..
100905 - Orignial installation 42" Vizio television in armoir is reported on
100906 - 120206 0845. ref SDS 4 R95G
100908 - ..
100909 - On 150407 purchased from Amazon order # 002-9230209-9326629 for...
100911 - ..
100912 - Samsung UN50H6350 50-Inch 1080p 120Hz Smart LED TV (2014 Model)
100913 -
100914 -
100915 - http://www.amazon.com/gp/product/B00I94IRIQ/ref=od_aui_detailpages00?ie=UTF8&psc=1
100917 - ..
100918 - Condition: Used - Very Good - Item will come repackaged. Item is
100919 - pristine and without scratches. All accessories are present and
100920 - undamaged. ref SDS 20 ES43 Total paid $607.23. ref SDS 20 H53O
100922 - ..
100923 - On 150408 0839 Amazon notice order for 50" Samsung television
100924 - purchased today, has shipped. ref SDS 21 QE5H, delivery scheduled on
100925 - 150414. ref SDS 21 KX63
100926 -
100927 -
100929 - ..
1010 -
1011 -
1012 - Progress
1013 -
101301 - On returning from the hike UPS had delivered the Samsung 50" HDTV LED
101302 -
101303 - The label on the box reads...
101304 -
101305 - Warehouse Deals by Amazon
101307 - ..
101308 - Warehouse Deals, Inc
101309 - 1600 Worldwide Blvd
101310 - Hebron KY 41046 USA
101312 - ..
101313 - Ship Rod Welch
101314 - To: 1158 St Matthew PL #103
101315 - Concord, CA 94518-1881
101317 - ..
101318 - UPS-CCHIL-D
101319 - 40 LBS
101321 - ..
101322 - CA 945 2-04
101324 - ..
101325 - UPS Ground
101326 - Tracking # 1Z W47 3W7 03 1623 3418
101328 - ..
101329 - The box shows minor damage. There are several places where the
101330 - cardboard is broken and severely scratched, indicating rough handling.
101331 -
101332 - [...below on 150414 1115 at 1501 UPS agent noticed the
101333 - bottom of the shipment package was loose, and required
101334 - taping for secure shipment cross country back to Amazon.
101335 - ref SDS 0 7U6K
101337 - ..
101338 - Used a knife to cut the plastic tape that sealed the box.
101340 - ..
101341 - Opened the box. The television seems to be positioned inside the
101342 - shipping box awkwardly with one end higher than the other.
101344 - ..
101345 - Removed styrofoam packaging - there are only 2 elements at either end
101346 - of the box, whereas the television is held in place withing the box
101347 - with 3 elements at the bottom. There is one element at each end and
101348 - another in the middle supporting the television. However, there is
101349 - no middle styrofoam element supporting the middle of the television
101350 - at the top.
101352 - ..
101353 - Removed the stand.
101355 - ..
101356 - Removed the television...
101357 -
101358 - Samsung UN50H6350 50-Inch 1080p 120Hz Smart LED TV (2014 Model)
101359 -
101360 - http://www.amazon.com/gp/product/B00I94IRIQ/ref=od_aui_detailpages00?ie=UTF8&psc=1
101362 - ..
101363 - After removing the television, it appears that the middle styrofoam
101364 - element is at the end, and one of the corner styrofoam elements is in
101365 - the middle. It seems to be sliced. This may be why the television
101366 - appeared misaligned inside the shipping bos when it was opened, per
101367 - above. ref SDS 0 Y656
101369 - ..
101370 - Removed the plastic covering from the television. The television
101371 - measures 2.5" in depth. This seems to conflict with definition of LED
101372 - televisions that measure about 1.8" depth, i.e., Samsung UN55ES6100
101373 - 55-Inch 1080p 120Hz Slim LED HDTV (Black), purchased on 130310 1439.
101374 - ref SDS 19 C34I
101376 - ..
101377 - Fastened the stand to the television. This combination would not fit
101378 - inside the armoir, so removed the stand from the television.
101380 - ..
101381 - Set the Samsung UN50H6350 in the armoire. Initially, noticed what
101382 - seemed like cracks at the bottom/center of the screen in a half
101383 - circle. Closer examination seemed to show more damage to the screen.
101385 - ..
101386 - Connected HDMI cable to port 1, and connected the power cable.
101388 - ..
101389 - Pressed the control button in the bottom right corner. The screen
101390 - powered up, but displayed only a maze of irregular lines, indicating
101391 - further fine cracks throughout the entire screen. It looks like
101392 - severe lightening in the sky. Menu will not display, so cannot
101393 - test picture modes.
101394 -
101395 - [...below on 150414 1115 at 1407 submitted letter to Amazon
101396 - with pictures showing damage to Samsung 50" television on
101397 - Amazon order # 002-9230209-9326629. ref SDS 0 NP46
101399 - ..
101400 - [...below on 150414 1115 at 1501 UPS agent noticed the
101401 - bottom of the shipment package was loose, and required
101402 - taping for secure shipment cross country back to Amazon.
101403 - ref SDS 0 7U6K
101405 - ..
101406 - This record shows the screen is damaged and the television will not
101407 - function.
101408 -
101410 - ..
1015 -
1016 -
1017 - 1336
1018 -
101801 - Called Amazon..
101802 -
101803 - 866 216 1072 O-00000706 0201
101805 - ..
101806 - Talked to Jen.
101808 - ..
101809 - Reported damage to Samsung 50" television on Amazon order #
101810 - 002-9230209-9326629, per above. ref SDS 0 Y656
101812 - ..
101813 - Jen asked if the shipping box appears damaged?
101815 - ..
101816 - Reported minor damage per above. ref SDS 0 EM6F
101818 - ..
101819 - She requested pictures of damaged television, and shipping box.
101820 -
101821 - [...below on 150414 1115 at 1407 submitted letter to Amazon
101822 - with pictures showing damage to Samsung 50" television on
101823 - Amazon order # 002-9230209-9326629. ref SDS 0 NP46
101825 - ..
101826 - Jen advised that when Amazon receives the damaged television returned
101827 - by the customer, Amazon will issue refund payment of $607.23 on the
101828 - original order # 002-9230209-9326629, reported in the purchase
101829 - transaction on 150407 0003. ref SDS 20 H53O
101830 -
101831 - [...below on 150414 1115 at 1357 Jen's letter indicates UPS
101832 - pickup of returned merchandise can take time, possibly
101833 - extending refund to the customer for up to 10 days or more.
101834 - ref SDS 0 FB5O
101836 - ..
101837 - [...below on 150414 1115 at 1401 Jen issued mailing label
101838 - so customer can return defective television to UPS for
101839 - shipment to Amazon today, rather wait for UPS pickup.
101840 - ref SDS 0 02EQ
101841 -
101842 -
101843 -
101845 - ..
1019 -
1020 -
1021 - 1357
1022 -
102201 - Received letter from Jen at Amazon saying...
102202 -
102203 - 1. Subject: A Message from Amazon Customer Service
102204 - Date: 2015-04-14 13:56
102208 - ..
102209 - 2. Hello,
102211 - ..
102212 - 3. I've forwarded your feedback about what happen to the item to
102213 - our shipping department--I know they'll want to hear about your
102214 - experience. you can reply to this email and send us the picture
102215 - for documentation.
102216 -
102217 - [...below on 150414 1115 at 1407 submitted letter to Amazon
102218 - with pictures showing damage to Samsung 50" television on
102219 - Amazon order # 002-9230209-9326629. ref SDS 0 NP46
102221 - ..
102222 - 4. I requested a call tag so UPS can pick up the item you're
102223 - returning to us. The tracking number for this call tag is:
102224 - 1Z26X36E2631517111.
102226 - ..
102227 - Samsung UN50H6350 50-Inch 1080p 120Hz Smart LED TV (2014 Model)
102229 - ..
102230 - 5. UPS will bring an authorized return label when they arrive for
102231 - the pick-up.
102233 - ..
102234 - 6. UPS will typically attempt to pick-up your return package on
102235 - the next business day, but it can take up to three business
102236 - days for them to receive and process your pick-up request. A
102237 - UPS driver will arrive at your address with a shipping label,
102238 - and will make up to three consecutive attempts for the pick-up.
102239 - If you can't be home for the pick-up, please leave the package
102240 - in a secure location where the UPS driver will have access to
102241 - it. If this is the case, you may want to leave a note on the
102242 - package or in a visible place for the driver so they know the
102243 - package is to be picked up.
102245 - ..
102246 - Jen indicated in the call today, that Amazon issues refund payment to
102247 - customer's account after receiving the damaged product. ref SDS 0 UV6N
102248 - Jen's letter indicates this could take up to 3 business days, which
102249 - could stretch into a week over a weekend. Ground shipping would
102250 - further delay Amazon receiving and processing the return, which could
102251 - delay payment back to the customer of 10 days or so.
102252 -
102253 - [...below on 150414 1115 at 1401 Jen issued mailing label
102254 - so customer can return defective television to UPS for
102255 - shipment to Amazon today, rather wait for UPS pickup.
102256 - ref SDS 0 02EQ
102258 - ..
102259 - Amazon's letter continues...
102260 -
102261 - 7. From Your Account, click the "Your Orders" button to access
102262 - your order history. This will display all the orders placed in
102263 - the past 6 months. To see older orders, click on where it says
102264 - "past 6 months." This will display a drop-down menu from which
102265 - you can select the relevant year.
102267 - ..
102268 - 8. We hope to see you again soon.
102270 - ..
102271 - 9. Best regards,
102272 -
102273 - Jen W.
102275 - ..
102276 - 10. Did I solve your problem?
102278 - ..
102279 - 11. If yes, please click here:
102280 -
102281 - http://www.amazon.com/gp/help/survey?p=A1IKWN8W2E4YD1&k=hy&ref_=cscem_hmdyes_pt_1
102283 - ..
102284 - 12. If no, please click here:
102285 -
102286 - http://www.amazon.com/gp/help/survey?p=A1IKWN8W2E4YD1&k=hn&ref_=cscem_hmdno_pt_1
102288 - ..
102289 - 13. Your feedback is helping us build Earth's Most Customer-Centric
102290 - Company.
102292 - ..
102293 - 14. Thank you.
102294 - Amazon.com
102295 -
102297 - ..
1023 -
1024 -
1025 - 1401
1026 -
102601 - Asked Jen if customer can deliver the return shipment on the
102602 - television to UPS about 2 blocks away? This will avoid delays and
102603 - complications set out in her letter, per above. ref SDS 0 4564
102605 - ..
102606 - Jen will submit a return lable, which the local store can use to ship
102607 - the item back to Amazon.
102608 -
102609 -
102611 - ..
1027 -
1028 -
1029 - 1404
1030 -
103001 - Received another letter from Jen saying...
103002 -
103003 - 1. Subject: A Message from Amazon Customer Service
103004 - Date: 2015-04-14 13:59
103008 - ..
103009 - 2. Hello,
103011 - ..
103012 - 3. I've created an authorized return label that may only be used
103013 - for the return of this . Follow the link below to print your
103014 - mailing label:
103016 - ..
103017 - Samsung UN50H6350 50-Inch 1080p 120Hz Smart LED TV
103018 -
103019 - https://www.amazon.com/returns/label/ae22d87d-5716-4d22-8826-f08acccfca65/rmaID/DXPYK5rlRRMA?token=6UtYov9Ff36XGrz%2Fscn7y6c1iXWY9aEd3Cm.mm00tTJE5WT3Tbjdym12Z50acVBY68drrDJUyUiPAE19vwUKJqhF66GsuI0I8A2Sf.IRqFbhN7&ref_=orc_label_share_url_page
103021 - ..
103022 - 4. The link to print this label will expire in 7 days. If clicking
103023 - on the link doesn't work, try copying and pasting it into your
103024 - browser's address window
103025 -
103026 - [...below on 150414 1115 at 1501 printed the link for the
103027 - return mailing label, and took to UPS for shipment.
103028 - ref SDS 0 DE4H
103030 - ..
103031 - 5. This page contains instructions on printing your label,
103032 - preparing your package for return shipment, and finding the UPS
103033 - drop-off location nearest you.
103035 - ..
103036 - 6. If you don't have a printer, you may want to ask a friend or
103037 - family member to print this for you. Also, public libraries
103038 - usually have computers and printers you can use--often free of
103039 - charge. If you're unable to print the label, please contact us
103040 - and let us know:
103041 -
103042 - http://www.amazon.com/gp/help/contact-us/returns-and-refunds.html
103044 - ..
103045 - 7. Once you've shipped the return, you can track your return on
103046 - its way back to us here:
103047 -
103048 - https://www.amazon.com/gp/orc/rml/DXPYK5rlRRMA
103050 - ..
103051 - 8. After the carrier has received your item, it can take up to two
103052 - weeks for us to receive and then process your return. See our
103053 - Returns options for details
103054 -
103055 - http://www.amazon.com/help/returns#receive.
103057 - ..
103058 - 9. We hope to see you again soon.
103060 - ..
103061 - 10. Best regards,
103062 - Jen W.
103064 - ..
103065 - 11. Thank you.
103066 - Amazon.com
103067 -
103069 - ..
1031 -
1032 -
1033 - 1407
1034 -
103401 - Sent letter to Jen at Amazon saying...
103402 -
103403 - 1. Subject: Return Defective Television Amazon Order #002-9230209-9326629
103404 - Date: 2015-04-14 14:08
103408 - ..
103409 - 2. Dear Jen,
103411 - ..
103412 - 3. Thanks for prompt service on returning the Samsung 50" HDTV
103413 - that was damaged, as shown in attached pictures. [... requested
103414 - in Amazon's letter earlier today, per above. ref SDS 0
103415 - 455R...]. The record receiving this unit and discovering
103416 - damage to the television is located at [...the record today on
103417 - 150414 1115. ref SDS 0 01GH
103419 - ..
103420 - 4. Thanks very much for excellent service. [...referencing Jen's
103421 - timely letters received earlier today, per above, ref SDS 0
103422 - X43M...]. We'll do more shopping to find a replacement
103423 - television.
103425 - ..
103426 - 5. Great working with Amazon.
103428 - ..
103429 - 6. Rod
103430 -
103431 -
103432 -
103434 - ..
1035 -
1036 -
1037 - 1501
1038 -
103801 - As requested by Jen at Amzaon, per above, ref SDS 0 L84W, returned
103802 - defective 50" Samsung television back in the original shipping
103803 - packaging, because it is the only packaing available. Used extra
103804 - taping to repair some defects.
103806 - ..
103807 - Printed return mailing label linked in Jen's letter, per above.
103808 - ref SDS 0 L84W
103810 - ..
103811 - Placed in the package in the back of the car. Drove to UPS and
103812 - dropped off the return shipment for damaged Samsung UN50H6350 50-Inch
103813 - 1080p 120Hz Smart LED TV.
103814 -
103815 - Drop Off Location
103816 - The UPS Store #0854
103817 - 4425 Treat Boulevard STE C
103818 - Concord, CA 94521
103819 - 925 825-4623
103821 - ..
103822 - Drop Off Date and Time
103823 - Tue 14 Apr 2015 3:18 PM
103825 - ..
103826 - Estimated Pickup Date
103827 - UPS Tue 14 Apr 2015 1 pkg
103829 - ..
103830 - Total packages 1 pkg
103832 - ..
103833 - Tracking Number................... 1Z26X36E9031517590
103835 - ..
103836 - Carriar & Service wt (lbs)
103837 - UPS Ground 43.025
103839 - ..
103840 - The UPS store attendant noticed the bottom of the shipment box is
103841 - loose. She recommended taping it securely for safe shipment back to
103842 - Amazon. Agreed to pay for this additional repair work.
103844 - ..
103845 - Actually, there was no tape or staples on the bottom of the package.
103846 - This may be why the unit was damaged in shipment, per above.
103847 - ref SDS 0 IT9F
103848 -
103849 -
103851 - ..
1039 -
1040 -
1041 - 1852
1042 -
104201 - Submitted letter to Amazon with UPS tracking number returning the
104202 - television, and saying...
104203 -
104204 - 1. Subject: UPS Tracking Number Return Defective Television Amazon Order #002-9230209-9326629
104205 - Date: 2015-04-14 18:56
104209 - ..
104210 - 2. Jen,
104212 - ..
104213 - 3. Here is UPS tracking #1Z26X36E9031517590 on subject
104214 - transaction. ...[per above, ref SDS 0 3M6M...].
104216 - ..
104217 - 4. Complete record on this issue is reported in the updated record
104218 - for today on 150414. ref SDS 0 0001
104220 - ..
104221 - 5. Thanks again for prompt service.
104223 - ..
104224 - 6. Sincerely,
104226 - ..
104227 - 7. Rod
104228 -
104229 -
104230 -
104231 -
104232 -
104233 -
104234 -
104235 -
104236 -
104237 -
104238 -
104239 -
104240 -
104241 -
104242 -
1043 -
Distribution. . . . See "CONTACTS"