CONTACTS
0201 - Trend Micro, Inc.
020101 - Ms. Elena (Len) Quitoriano; Customer Support Representative
020103 - Consumer Support Team
SUBJECTS
Virus Protection Trend Micro Annual Contract Automatic Renewal $167.
4003 -
4003 - ..
4004 - Summary/Objective
4005 -
400501 - Follow up ref SDS 19 0000. ref SDS 16 0000.
400502 -
400503 - Received letters from Trend Micro notifying virus protection under 2
400504 - contracts would be automatically renewed for total of $108 each,
400505 - making a total of $216. ref SDS 0 0P89 Called Trend Micro and entered
400506 - into a new agreement to renew the 2 contracts for Total of $168,
400507 - continuing premium service. ref SDS 0 856F Decided to cancel
400508 - automatic renewal for next year. ref SDS 0 0M5I
400509 -
400510 -
400511 -
400513 - ..
4006 -
4007 -
4008 - Background
4009 -
400901 - Trend Micro was purchased for virus protection of 3 computers reported
400902 - on 120218 0338. ref SDS 14 XR4N
400904 - ..
400905 - We are using w7 on c16 and c17, so we can install virus protection for
400906 - only 2 computers, instead of 6. Since c18, c20, and c21 only have w7
400907 - 64-bit, we need virus protection for 3 more computers, so placed
400908 - another order for computer virus protection to cover these computers
400909 - on 120430 1045. ref SDS 15 406H
400911 - ..
400912 - In 2013, renewed contracts for virus protection. Decided to get Trend
400913 - Micro Previum Services for expedited service through telephone
400914 - support. This required buying 2 contracts to cover 3 computers each,
400915 - reported on 130214 1126. ref SDS 16 DS3M
400917 - ..
400918 - Last year, renewed virus protection with Trend Micro only for Windows
400919 - 7 64-bit on...
400920 -
400921 - c16, c17, c18, c20 and c21.
400923 - ..
400924 - This required 2 separate virus protection contracts for a total cost
400925 - of $129.90 in order to use Trend Micro Premium Service, which provides
400926 - direct telephone support when needed, shown in the record on 140204
400927 - 1311. ref SDS 19 EU4M
400929 - ..
400930 - At that time, decided to approve automatic renewal of virus protection
400931 - for this year, which includes automatic payment. ref SDS 19 AL3O
400932 -
400933 -
400935 - ..
4010 -
4011 -
4012 - Progress
4013 -
401301 - Virus Protection 6 Computers C16, C17 W732 C17 W764 C18 C20 C21
401302 -
401303 - Follow up ref SDS 19 0P89, ref SDS 16 SL4Y.
401304 -
401305 - Last week received 2 letters from Trend Micro. The first letter
401306 - says...
401307 -
401308 - 1. Subject: Trend Micro Subscription Renewal Reminder
401309 - Date: 2015-01-16 00:25
401313 - ..
401314 - 2. Trend Micro
401316 - ..
401317 - 3. Your Trend Micro subscription will be automatically renewed in 19 days
401319 - ..
401320 - 4. Your Titanium Maximum Security PLUS Premium Service Plan - 1
401321 - year Renewal (Serial Number: XFEF-0013-2230-8376-4583)
401322 - subscription is currently enrolled in the auto-renewal plan for
401323 - this product license. This plan is designed to save you time,
401324 - effort and risk by automatically extending your product license
401325 - upon the expiration date to ensure uninterrupted protection
401326 - through your Trend Micro product. As a participant in the
401327 - auto-renewal plan, you are qualified to receive a *discount of
401328 - up to 15% off your upcoming automatic license renewal* (price
401329 - below).*We have included the auto-renewal plan terms below for
401330 - your reference; *please take a moment to read through these
401331 - auto-renewal plan terms.
401333 - ..
401334 - 5. Payment*We will charge Renewal Total: $107.95 to your Visa card ending
401335 - ************0099 on January 31, 2015 . *
401337 - ..
401338 - 6. Your bank statement will show a transaction from DRI*Trend Micro
401339 -
401341 - ..
401342 - 7. If the payment details we have for you are incorrect, please RENEW NOW to ensure
401343 - your computer remains protected.
401344 - Renew Now
401345 -
401346 - http://store.trendmicro.com/store?SiteID=tmamer&Action=AddItemToRequisitionForManualRenewal&queryToken=H1dMe00ULSAxIAwFcAQHdX1iBQgCBG5jbHQ2NC9FVzEtIkZZX1wRF2lgcXZ9Bwd3dWILFkNHOiA3ICwxOV9bLQg7XFV5Rj0%2BHRZ4cnsPAXF1YwoAABQpJjU8MSg5Twly%2FPYA&SN=XFEF-0013-2230-8376-4583,77EBBE60114946BF83EC23E9A3E306E3;PEFTE70840P059003-USOA002008;e260528646fc41709f5e95994e4ef349;M&pgm=78681200&cm_mmc=NABU+Consumer:Auto+Renew-_-tmamer:Trend
401348 - ..
401349 - 8. Micro? Maximum Security PLUS Premium Service Plan Renewal - 1
401350 - year-_-Email-_-Reminder:Renew+Button&cm_lm=edf2af7e635edadfc21a9a1da175cf94565cd020>
401351 -
401353 - ..
401354 - 9. Symbol
401355 -
401356 - 10. *Please note* if your license expires or you cancel your subscription, your
401357 - computer and any sensitive or personal information will be exposed to the latest
401358 - security threats!
401359 -
401360 - 11. *Auto-Renewal Plan Terms*
401361 - As a reminder, you have expressly authorized Digital River to automatically
401362 - renew your purchased license for successive 1-year renewal terms at the
401363 - specified 1-year license price (plus taxes and fees, less any applicable
401364 - discounts) using the payment information you provided, until you cancel. At
401365 - least one email will be sent to you to remind you of each upcoming renewal which
401366 - specifies the product license is subject to automatic renewal. The Digital River
401367 - Terms of Sale
401368 -
401369 - https://store.trendmicro.com/store/defaults/en_US/DisplayDRTermsAndConditionsPage/eCommerceProvider.Digital+River+Inc.?cm_mmc=NABU+Consumer:Auto+Renew-_-tmamer:Trend
401371 - ..
401372 - 12. Micro? Maximum Security PLUS Premium Service Plan Renewal - 1
401373 - year-_-Email-_-Reminder:Terms+of+Sale&cm_lm=edf2af7e635edadfc21a9a1da175cf94565cd020>
401374 - and Privacy Policy
401375 -
401376 - https://store.trendmicro.com/store/defaults/en_US/DisplayDRPrivacyPolicyPage/eCommerceProvider.Digital+River+Inc.?cm_mmc=NABU+Consumer:Auto+Renew-_-tmamer:Trend
401378 - ..
401379 - 13. Micro? Maximum Security PLUS Premium Service Plan Renewal - 1
401380 - year-_-Email-_-Reminder:Privacy+Policy&cm_lm=edf2af7e635edadfc21a9a1da175cf94565cd020>
401381 - will apply to each renewal transaction.
401383 - ..
401384 - 14. You may cancel your auto-renewal plan at any time by finding
401385 - your order via the Quick Order Lookup
401386 -
401387 - https://store.trendmicro.com/store/tmamer/help?cm_mmc=NABU+Consumer:Auto+Renew-_-tmamer:Trend
401389 - ..
401390 - 15. Micro? Maximum Security PLUS Premium Service Plan Renewal - 1
401391 - year-_-Email-_-Reminder:Quick+Order+Lookup&cm_lm=edf2af7e635edadfc21a9a1da175cf94565cd020>
401392 - tool (access information will be included in your order
401393 - confirmation email) and selecting the option to disable
401394 - automatic renewal. Alternately, you can log into the Trend
401395 - Micro MyAccount portal
401396 -
401397 - https://www.trendsecure.com/my_account/signin/login?cm_mmc=NABU+Consumer:Auto+Renew-_-tmamer:Trend
401399 - ..
401400 - 16. Micro? Maximum Security PLUS Premium Service Plan Renewal - 1
401401 - year-_-Email-_-Reminder:Trend+Micro+MyAccount+Portal&cm_lm=edf2af7e635edadfc21a9a1da175cf94565cd020>;
401402 - click "Disable Auto-renew" button under the product and
401403 - then click "Disable now".
401405 - ..
401406 - 17. Please contact Technical Support
401407 -
401408 - http://esupport.trendmicro.com/en-us/home/default.aspx?cm_mmc=NABU+Consumer:Auto+Renew-_-tmamer:Trend
401410 - ..
401411 - 18. Micro? Maximum Security PLUS Premium Service Plan Renewal - 1
401412 - year-_-Email-_-Reminder:Technical+Support&cm_lm=edf2af7e635edadfc21a9a1da175cf94565cd020>
401413 - for support and upgrade questions.
401415 - ..
401416 - 19. Copyright © 1989-2014 Trend Micro Incorporated.
401417 - All rights reserved.
401418 -
401419 -
401421 - ..
401422 - The second letter says...
401423 -
401424 - 1. Subject: Trend Micro Subscription Renewal Reminder
401425 - Date: 2015-01-16 00:41
401429 - ..
401430 - 2. Trend Micro
401432 - ..
401433 - 3. Your Trend Micro subscription will be automatically renewed in 19 days
401435 - ..
401436 - 4. Your Titanium Maximum Security PLUS Premium Service Plan - 1
401437 - year Renewal (Serial Number: XFEF-0014-4452-9333-7143)
401438 - subscription is currently enrolled in the auto-renewal plan for
401439 - this product license. This plan is designed to save you time,
401440 - effort and risk by automatically extending your product license
401441 - upon the expiration date to ensure uninterrupted protection
401442 - through your Trend Micro product. As a participant in the
401443 - auto-renewal plan, you are qualified to receive a *discount of
401444 - up to 15% off your upcoming automatic license renewal* (price
401445 - below).*We have included the auto-renewal plan terms below for
401446 - your reference; *please take a moment to read through these
401447 - auto-renewal plan terms.
401449 - ..
401450 - 5. Payment*We will charge Renewal Total: $107.95 to your Visa card
401451 - ending ************0099 on January 31, 2015 . *
401453 - ..
401454 - 6. Your bank statement will show a transaction from DRI*Trend
401455 - Micro
401457 - ..
401458 - 7. If the payment details we have for you are incorrect, please
401459 - RENEW NOW to ensure your computer remains protected. Renew Now
401460 -
401461 - http://store.trendmicro.com/store?SiteID=tmamer&Action=AddItemToRequisitionForManualRenewal&queryToken=H1RaixNLfiYnNzcICQsGcHJrAgYCAm1mZGpjMjhURyA2O0JEWV02GhBvd3V6BgVxcGsCCRZBLTEnMTcoPUJdLCoeW15Veyw2ORsBfH4ADXZ2YgACAAJ%2BIiEzKzUkQk1%2BdT0A&SN=XFEF-0014-4452-9333-7143,77EBBE60114946BF83EC23E9A3E306E3;PEFTE70840P059003-USOA002008;e260528646fc41709f5e95994e4ef349;M&pgm=78681200&cm_mmc=NABU+Consumer:Auto+Renew-_-tmamer:Trend
401463 - ..
401464 - 8. Micro? Maximum Security PLUS Premium Service Plan Renewal - 1
401465 - year-_-Email-_-Reminder:Renew+Button&cm_lm=edf2af7e635edadfc21a9a1da175cf94565cd020>
401466 -
401468 - ..
401469 - 9. Symbol
401470 -
401471 - 10. *Please note* if your license expires or you cancel your subscription, your
401472 - computer and any sensitive or personal information will be exposed to the latest
401473 - security threats!
401474 -
401475 - 11. *Auto-Renewal Plan Terms*
401476 - As a reminder, you have expressly authorized Digital River to automatically
401477 - renew your purchased license for successive 1-year renewal terms at the
401478 - specified 1-year license price (plus taxes and fees, less any applicable
401479 - discounts) using the payment information you provided, until you cancel. At
401480 - least one email will be sent to you to remind you of each upcoming renewal which
401481 - specifies the product license is subject to automatic renewal. The Digital River
401482 - Terms of Sale
401483 -
401484 - https://store.trendmicro.com/store/defaults/en_US/DisplayDRTermsAndConditionsPage/eCommerceProvider.Digital+River+Inc.?cm_mmc=NABU+Consumer:Auto+Renew-_-tmamer:Trend
401486 - ..
401487 - 12. Micro? Maximum Security PLUS Premium Service Plan Renewal - 1
401488 - year-_-Email-_-Reminder:Terms+of+Sale&cm_lm=edf2af7e635edadfc21a9a1da175cf94565cd020>
401489 - and Privacy Policy
401490 -
401491 - https://store.trendmicro.com/store/defaults/en_US/DisplayDRPrivacyPolicyPage/eCommerceProvider.Digital+River+Inc.?cm_mmc=NABU+Consumer:Auto+Renew-_-tmamer:Trend
401493 - ..
401494 - 13. Micro? Maximum Security PLUS Premium Service Plan Renewal - 1
401495 - year-_-Email-_-Reminder:Privacy+Policy&cm_lm=edf2af7e635edadfc21a9a1da175cf94565cd020>
401496 - will apply to each renewal transaction.
401498 - ..
401499 - 14. You may cancel your auto-renewal plan at any time by finding your order via the
401500 - Quick Order Lookup
401501 -
401502 - https://store.trendmicro.com/store/tmamer/help?cm_mmc=NABU+Consumer:Auto+Renew-_-tmamer:Trend
401504 - ..
401505 - 15. Micro? Maximum Security PLUS Premium Service Plan Renewal - 1
401506 - year-_-Email-_-Reminder:Quick+Order+Lookup&cm_lm=edf2af7e635edadfc21a9a1da175cf94565cd020>
401507 - tool (access information will be included in your order confirmation email) and
401508 - selecting the option to disable automatic renewal. Alternately, you can log into
401509 - the Trend Micro MyAccount portal
401510 -
401511 - https://www.trendsecure.com/my_account/signin/login?cm_mmc=NABU+Consumer:Auto+Renew-_-tmamer:Trend
401513 - ..
401514 - 16. Micro? Maximum Security PLUS Premium Service Plan Renewal - 1
401515 - year-_-Email-_-Reminder:Trend+Micro+MyAccount+Portal&cm_lm=edf2af7e635edadfc21a9a1da175cf94565cd020>;
401516 - click "Disable Auto-renew" button under the product and then click "Disable now".
401518 - ..
401519 - 17. Please contact Technical Support
401520 -
401521 - http://esupport.trendmicro.com/en-us/home/default.aspx?cm_mmc=NABU+Consumer:Auto+Renew-_-tmamer:Trend
401523 - ..
401524 - 18. Micro? Maximum Security PLUS Premium Service Plan Renewal - 1
401525 - year-_-Email-_-Reminder:Technical+Support&cm_lm=edf2af7e635edadfc21a9a1da175cf94565cd020>
401526 - for support and upgrade questions.
401528 - ..
401529 - 19. Copyright © 1989-2014 Trend Micro Incorporated.
401530 - All rights reserved.
401531 -
401533 - ..
401534 - The first letter dated 150116 0025 for contract
401535 - XFEF-0013-2230-8376-4583 says the customer will be charged $107.95,
401536 - and claims this is a 15% discount off the original charge of $129.90.
401537 - ref SDS 0 R87V
401539 - ..
401540 - The second letter dated 150116 0041 for contract
401541 - XFEF-0014-4452-9333-7143 also says the customer will charged $109.95,
401542 - and claims this is a 15% discount off the original charge of $129.90.
401543 - ref SDS 0 WE9R
401545 - ..
401546 - However, the original charge of $129.90 was for both contracts, and so
401547 - the customer should only be charged for $107.95 for both contracts
401548 - this year.
401550 - ..
401551 - Called Trend Micro...
401552 -
401553 - 877 275 8611 Premium Support
401555 - ..
401556 - Today, talked to Tina...
401558 - ..
401559 - Tina said this call can be followed up with...
401560 -
401561 - Reference........................ 1-1-949494788
401563 - ..
401564 - Tina requested serial numbers for the 2 contracts...
401565 -
401587 -
401588 - 1. c17 64-bit......................
401589 - 2. c21 ............................ 130509 0821, ref SDS 18 FF35
401591 - ..
401592 - Deactivated coverage for c17 32-bit, because it is no longer needed.
401593 -
401594 - [On 150724 1422 assigned new computer c22 to 2nd Trend
401595 - Micro account. ref SDS 21 SL4Y
401596 -
401597 - [On 150815 1012 letter from Anna confirming c22 virus
401598 - protection with Trend Micro. ref SDS 22 RE79
401600 - ..
401601 - Tina quotes $83.95 for premium service on both contracts and includes
401602 - the most recent update of the software, which was provided by Trend
401603 - Micro on 141014 1236. ref SDS 20 0P89
401605 - ..
401606 - The total for both contracts....................... $167.90
401608 - ..
401609 - For 3 computers - premium service......... $83.95
401611 - ..
401612 - Decided to buy 2 contracts for 6 computers.
401614 - ..
401615 - For 3 more computers premium service...... $83.95
401617 - ..
401618 - Sales tax................................. 0.00
401620 - ..
401621 - Total.................................... $167.90
401623 - ..
401624 - Automatic renewal is turned off, because it seems to be a license to
401625 - increase prices without notice to the customer. In this case, Trend
401626 - Micro planned to charge the account a total of $216, $40 more than was
401627 - charged placing the order by telephone.
401628 -
401629 -
401630 -
401632 - ..
4017 -
4018 -
4019 - 2045
4020 -
402001 - Tina transferred the call to an order verifier...
402002 -
402004 - ..
4021 -
4022 -
4023 - 2052
4024 -
402401 - Talked to JV.
402402 -
402403 - JV checked and advised there is no sales tax on this transaction,
402404 - which aligns with prior purchases of Trend Micro services, reported on
402405 - 140204 1311. ref SDS 19 RF82
402407 - ..
402408 - He took the credit card number and concluded the transaction.
402409 -
402410 -
402412 - ..
402413 - Post expense ledger...
402417 - ..
402418 - Payment history...
402419 -
402420 - 150123............................ $167.90...... ref SDS 0 BD92
402421 - 140205............................ $129.90...... ref SDS 19 V13Y
402422 - 130214............................ $129.90...... ref SDS 16 V13Y
402423 - 120430............................ $79.95...... ref SDS 15 V13Y
402424 - 120218............................ $75.90...... ref SDS 14 V13Y
402425 - 110216............................ $79.95...... ref SDS 13 V13Y
402426 -
402428 - ..
4025 -
4026 -
4027 - 2115
4028 -
402801 - Received letter from Trend Micro saying...
402802 -
402803 - 1. Subject: [SR1-1-949494788] [POP] Trend Micro Maximum Security + BSP - 1 year
402804 - Date: 2015-01-23 20:47
402811 - ..
402812 - 2. Greetings! Thank you for contacting Trend Micro Consumer
402813 - Support.
402815 - ..
402816 - 3. Please note that this is a system generated email.
402818 - ..
402819 - 4. A Service Request has been created to serve you better. Here
402820 - are the details:
402822 - ..
402823 - 5. Service Request Number: 1-1-949494788
402825 - ..
402826 - 6. In addition, you may visit the following resources on our
402827 - support portal for additional assistance:
402829 - ..
402830 - 7. Search for solution in the Knowledge Base
402831 -
402832 - http://gr.trendmicro.com/GREntry/NonPayment?Target=eSupport&OS=&SP=&PID=GCC&FunID=CONSSRNotifSearchKB&VID=&Locale=EN
402833 -
402835 - ..
402836 - 8. Get more detailed virus information in the Virus Encyclopedia
402837 -
402838 - http://about-threats.trendmicro.com/us/threatencyclopedia>
402840 - ..
402841 - 9. View step-by-step procedures and walkthroughs in the Video Guide
402842 - page
402843 -
402844 - http://gr.trendmicro.com/GREntry/NonPayment?Target=eSupport&OS=&SP=&PID=GCC&FunID=CONSSRNotifVideo&VID=&Locale=EN
402845 -
402847 - ..
402848 - 10. Download the latest installers, pattern files and scan engines
402849 - from the Download Center
402850 -
402851 - http://www.trendmicro.com/download/
402853 - ..
402854 - 11. Optimize your protection! Upon purchase/renewal, you can
402855 - upgrade to the latest version of Trend Micro Security and
402856 - maximize its features by activating the add-on products.
402858 - ..
402859 - 12. Please note: Do not delete or change the subject heading of
402860 - this email notification so Technical Support can monitor your
402861 - case effectively. The email subject serves as the ID for us to
402862 - monitor your case effectively.
402864 - ..
402865 - 13. To ensure timely response on your cases, please check your
402866 - "spam" folders too. If this email is tagged as spam, please
402867 - mark this message as "not spam" email.
402869 - ..
402870 - 14. Thank you and have a great day!
402872 - ..
402873 - 15. Regards,
402874 - Trend Micro Consumer Support Team
402875 -
402876 -
402878 - ..
4029 -
4030 -
4031 - 2116
4032 -
403201 - Received another letter saying...
403202 -
403203 - 1. Subject: Trend Micro ? Order confirmation for order #13631625025
403204 - Date: 2015-01-23 20:54
403208 - ..
403209 - 2. Thank you for visiting the Trend Micro Online Store powered by
403210 - Digital River. This email is a summary of your order. Please
403211 - use this as your proof of purchase. If you paid by credit
403212 - card, the charges will appear as "DRI*Trend Micro" on your
403213 - statement.
403215 - ..
403216 - 3. Quick_Start_User_Guide.pdf
403218 - ..
403219 - 4. Activate Your Account
403220 -
403221 - http://wgtot25.digitalriver.com/wgt/9B5A4FCEF11DA80C/171F14235882A3D34841170D5B9DEF7B4C23D2A128895FF02B6D2983E0AD920DA4FA9EA8CDAD4B8C3324C493E1CA98086F8DE031D01F158DF7C7BAF89B5B344F4C873D1C14B833B4C4E95E98AB34457A8F5DC70B1E40C906/tmamer/QSG_Ti8_Online_NA.pdf
403223 - ..
403224 - 5. Trend Micro? Maximum Security PLUS Premium Service Plan - 1 year Renewal
403225 -
403226 - 6. 3 User License - Yearly Subscription
403228 - ..
403229 - 7. Serial Number/Activation Key:
403230 -
403231 - XFEF-0014-4452-9333-7143
403233 - ..
403234 - 8. Activate Your Account
403235 -
403236 - http://wgtot25.digitalriver.com/wgt/9B5A4FCEF11DA80C/171F14235882A3D34841170D5B9DEF7B4C23D2A128895FF02B6D2983E0AD920DA4FA9EA8CDAD4B8C3324C493E1CA98086F8DE031D01F158DF7C7BAF89B5B344F4C873D1C14B833B411073AF9435C074F8F5DC70B1E40C906/tmamer/TTi_8.0_HE_Downloader.exe
403237 -
403239 - ..
403240 - 9. Your subscription has been renewed. Click the ?Begin Download?
403241 - button to get the latest version of your product.
403243 - ..
403244 - 10. Your Order
403245 -
403246 - Details of your order are confirmed below. If you have any
403247 - questions regarding your order, please contact Billing Support
403248 -
403249 - http://store.trendmicro.com/store/tmamer/help .
403250 -
403252 - ..
403253 - 11. Order Number: 13631625025 *Order Date:* January 23, 2015
403255 - ..
403256 - 12. Product Name Quantity Amount
403257 -
403258 - Trend Micro? Maximum Security PLUS Premium Service Plan - 1 year Renewal 1 $83.95
403260 - ..
403261 - 13. Sub Total $83.95
403262 - Tax $0.00
403263 - Total $83.95
403265 - ..
403266 - 14. Billing Address*
403276 - ..
403277 - 15. If you haven't already downloaded and installed your
403278 - products(s) it's important that you follow the instructions for
403279 - each of the products in your order. If you experience any
403280 - issues, please contact Product Support
403281 -
403282 - http://gr.trendmicro.com/GREntry/NonPayment?Target=eSupport&OS=&SP=&PID=TI2013&FunID=OrderConfoSupportLink&VID=&Locale=EN-US .
403284 - ..
403285 - 16. If you purchased a renewal of your software from a prior year,
403286 - please be aware that you will not be given a serial number /
403287 - activation key at the time of your renewal. If you are
403288 - prompted for a serial number / activation key to register your
403289 - product, please use the serial number / activation key you were
403290 - provided in your previous purchase.
403292 - ..
403293 - 17. Additional Product Information:
403295 - ..
403296 - 18. Trend Micro? Maximum Security PLUS Premium Service Plan - 1
403297 - year Renewal - Setting up your new product should be quick and
403298 - easy. Below are instructions to help make your installation
403299 - experience as smooth as possible.
403300 -
403302 - ..
403303 - 19. Simply follow these steps to Download & Install your Trend
403304 - Micro product: _*
403305 -
403306 - 1. Begin your download process by clicking on the ?Begin Download? button above.
403307 - 2. When prompted, save the file to your PC, making sure to note the file location.
403308 - 3. Click on ?run? or locate and double-click the download file to begin
403309 - retrieving the correct version of your software.
403310 - 4. Follow the proceeding prompts until you successfully install your product.
403312 - ..
403313 - 20. How to use your Premium Service:_*
403314 -
403315 - 1. Contact the Premium Service Team by phone at
403316 - *1-877-ASK-TM-11* (1-877-275-8611).
403318 - ..
403319 - 2. Provide your software product *Serial Number*. This may
403320 - also be referred to as your *Service Code*.
403322 - ..
403323 - 21. The services included in your Premium Service plan will *expire
403324 - at the time of product expiration*. For answers to questions
403325 - about Trend Micro?s Premium Services, click here
403326 -
403327 - http://esupport.trendmicro.com/en-us/home/pages/premium-services-for-home-users.aspx .
403329 - ..
403330 - 22. For more tutorials on how to install or upgrade your new
403331 - software, please visit the Trend Micro Help Page.
403332 -
403333 - http://store.trendmicro.com/promo/95159900
403335 - ..
403336 - 23. To install Trend Micro Mobile Security for your mobile device.
403337 - Android, click here
403338 -
403339 - http://store.trendmicro.com/promo/95160000
403340 -
403341 - 24. iOS, click here
403342 -
403343 - http://store.trendmicro.com/promo/95160100
403345 - ..
403346 - 25. Please retain this information for future reference.
403347 -
403354 - ..
403355 - 28. Order Date.............................. January 23, 2015
403357 - ..
403358 - 29. Order Amount............................ $83.95
403359 -
403360 - http://www.trendmicro.com/tmms/dr
403362 - ..
403363 - 30. Support
403365 - ..
403366 - 31. Billing Support
403367 -
403368 - If you have any questions regarding your order, please contact
403369 - Digital River Customer Service
403370 -
403371 - http://store.digitalriver.com/store/tmamer/en_US/help .
403372 -
403373 - 32. Frequently Asked Questions
403374 -
403375 - http://store.trendmicro.com/store/tmamer/en_US/DisplayHelpPage
403376 -
403377 - 33. Email us
403378 -
403379 - http://store.trendmicro.com/store/tmamer/en_US/contact
403381 - ..
403382 - 32. Product support
403383 -
403384 - If you experience any issues with your product, please visit
403385 - the Trend Micro Support Portal
403386 -
403387 - http://esupport.trendmicro.com/en-us/home/default.aspx?alttemplate=_TitaniumLightbox&VURL:default-_-GEOIP-_-home-_-titanium+help&cm_mmc=VURL:US-_-GEOIP-_-home-_-titanium+help .
403388 -
403389 - 35. Get Product Support
403390 -
403391 - http://gr.trendmicro.com/GREntry/NonPayment?Target=eSupport&OS=&SP=&PID=TI2013&FunID=OrderConfoSupportLink&VID=&Locale=EN-US
403392 -
403393 - 36. 1-800-864-6027
403394 - Email us
403395 -
403396 - http://esupport.trendmicro.com/srf/srform.aspx
403398 - ..
403399 - 33. Support hours are 5:00am to 8:00pm US Pacific Time
403400 - Monday to Friday/
403401 - 30 Day Satisfaction Guarantee
403403 - ..
403404 - Try the product for 30 days and if your not completely
403405 - satisfied get a 100% refund.
403407 - ..
403408 - 34. CONNECT WITH US ON:
403409 -
403410 - http://www.facebook.com/Trendmicro
403411 -
403412 - http://twitter.com/Trendmicro
403413 -
403414 - http://www.youtube.com/user/TrendMicroInc/
403415 -
403416 - http://www.linkedin.com/company/trend-micro
403417 -
403418 - http://newsroom.trendmicro.com/index.php?s=95
403420 - ..
403421 - 35. Copyright © 2014 Trend Micro Incorporated. All rights reserved. Trend Micro and
403422 - the t-ball logo are trademarks or registered trademarks of Trend Micro
403423 - Incorporated. All other company and/or product names may be trademarks or
403424 - registered trademarks of their owners. Information contained in this document is
403425 - subject to change without notice.
403426 -
403427 - http://www.trendmicro.com
403428 -
403429 -
403431 - ..
4035 -
4036 -
4037 - 2137
4038 -
403801 - Received another letter saying...
403802 -
403803 - 1. Subject: Trend Micro ? Order confirmation for order #9572841859
403804 - Date: 2015-01-23 20:56
403808 - ..
403809 - 2. Thank you for visiting the Trend Micro Online Store powered by
403810 - Digital River. This email is a summary of your order. Please
403811 - use this as your proof of purchase. If you paid by credit
403812 - card, the charges will appear as "DRI*Trend Micro" on your
403813 - statement.
403814 -
403816 - ..
403817 - 3. Trend Micro? Maximum Security PLUS Premium Service Plan - 1
403818 - year Renewal
403819 -
403820 - 4. 3 User License - Yearly Subscription
403822 - ..
403823 - 5. Serial Number/Activation Key:
403824 -
403825 - *XFEF-0013-2230-8376-4583*
403827 - ..
403828 - 6. Activate Your Account
403829 -
403830 - http://wgtot59.digitalriver.com/wgt/9B5A4FCEF11DA80C/171F14235882A3D34841170D5B9DEF7B408BDDB4AD2425DE8D273C5554AF2095261ADFF915B961D2288275ED1DE428C294805081DD80CDD3C71BC527F4801F24E3C686AE3E1BE09192DBD0B0FD4D0DE897A693A7BBF30D56/tmamer/TTi_8.0_HE_Downloader.exe
403831 -
403833 - ..
403834 - 7. Your subscription has been renewed. Click the ?Begin Download? button to get the
403835 - latest version of your product.
403837 - ..
403838 - 8. Quick_Start_User_Guide.pdf
403840 - ..
403841 - 9. Activate Your Account
403842 -
403843 - http://wgtot59.digitalriver.com/wgt/9B5A4FCEF11DA80C/171F14235882A3D34841170D5B9DEF7B408BDDB4AD2425DE8D273C5554AF2095261ADFF915B961D2288275ED1DE428C294805081DD80CDD3C71BC527F4801F244839061EC1725D835BB8F9870759B26497A693A7BBF30D56/tmamer/QSG_Ti8_Online_NA.pdf
403845 - ..
403846 - 10. Your Order
403847 -
403848 - Details of your order are confirmed below. If you have any
403849 - questions regarding your order, please contact Billing Support
403850 -
403851 - http://store.trendmicro.com/store/tmamer/help .
403852 -
403854 - ..
403855 - 11. Order Number............................... 9572841859
403857 - ..
403858 - 12. Order Date................................. January 23, 2015
403860 - ..
403861 - 13. Product Name Quantity Amount
403862 -
403863 - Trend Micro? Maximum Security PLUS Premium Service Plan - 1 year Renewal 1 $83.95
403865 - ..
403866 - 14. Sub Total.................... $83.95
403867 - Tax.......................... $0.00
403868 - Total........................ $83.95
403870 - ..
403871 - 15. Billing Address
403872 - Rodney C Welch
403873 - 1158 St Matthew PL #103
403874 - CONCORD CA 94518
403875 - rod@welchco.com *Shipping Address*
403876 - 1158 St Matthew PL #103
403877 - CONCORD CA 94518
403878 - United States
403879 - rod@welchco.com
403881 - ..
403882 - 16. If you haven?t already downloaded and installed your
403883 - products(s) it?s important that you follow the instructions for
403884 - each of the products in your order. If you experience any
403885 - issues, please contact Product Support
403886 -
403887 - http://gr.trendmicro.com/GREntry/NonPayment?Target=eSupport&OS=&SP=&PID=TI2013&FunID=OrderConfoSupportLink&VID=&Locale=EN-US .
403889 - ..
403890 - 17. If you purchased a renewal of your software from a prior year,
403891 - please be aware that you will not be given a serial number /
403892 - activation key at the time of your renewal. If you are
403893 - prompted for a serial number / activation key to register your
403894 - product, please use the serial number / activation key you were
403895 - provided in your previous purchase.
403897 - ..
403898 - 18. Additional Product Information:
403900 - ..
403901 - 19. Trend Micro? Maximum Security PLUS Premium Service Plan - 1
403902 - year Renewal - Setting up your new product should be quick and
403903 - easy. Below are instructions to help make your installation
403904 - experience as smooth as possible.
403905 -
403907 - ..
403908 - 20. Simply follow these steps to Download & Install your Trend Micro product: _*
403909 -
403910 - 1. Begin your download process by clicking on the ?Begin Download? button above.
403911 - 2. When prompted, save the file to your PC, making sure to note the file location.
403912 - 3. Click on ?run? or locate and double-click the download file to begin
403913 - retrieving the correct version of your software.
403914 - 4. Follow the proceeding prompts until you successfully install your product.
403916 - ..
403917 - 21. How to use your Premium Service:_*
403918 -
403919 - 1. Contact the Premium Service Team by phone at *1-877-ASK-TM-11* (1-877-275-8611).
403920 - 2. Provide your software product *Serial Number*. This may also be referred to
403921 - as your *Service Code*.
403923 - ..
403924 - 22. The services included in your Premium Service plan will *expire
403925 - at the time of product expiration*. For answers to questions
403926 - about Trend Micro's Premium Services, click here
403927 -
403928 - http://esupport.trendmicro.com/en-us/home/pages/premium-services-for-home-users.aspx .
403930 - ..
403931 - 23. For more tutorials on how to install or upgrade your new
403932 - software, please visit the Trend Micro Help Page.
403933 -
403934 - http://store.trendmicro.com/promo/95159900
403936 - ..
403937 - 24. To install Trend Micro Mobile Security for your mobile device.
403938 - Android, click here
403939 -
403940 - http://store.trendmicro.com/promo/95160000
403941 -
403942 - 25. iOS, click here
403943 -
403944 - http://store.trendmicro.com/promo/95160100
403946 - ..
403947 - 26. Please retain this information for future reference.*
403948 -
403955 - ..
403956 - 29. Order Date............................ January 23, 2015
403958 - ..
403959 - 30. Order Amount.......................... $83.95
403960 -
403961 - http://www.trendmicro.com/tmms/dr
403963 - ..
403964 - 31. Support
403966 - ..
403967 - 32. Billing Support
403968 -
403969 - If you have any questions regarding your order, please contact
403970 - Digital River Customer Service
403971 -
403972 - http://store.digitalriver.com/store/tmamer/en_US/help .
403973 -
403974 - 33. Frequently Asked Questions
403975 -
403976 - http://store.trendmicro.com/store/tmamer/en_US/DisplayHelpPage
403977 -
403978 - 34. Email us
403979 -
403980 - http://store.trendmicro.com/store/tmamer/en_US/contact
403982 - ..
403983 - 33. Product support
403984 -
403985 - If you experience any issues with your product, please visit
403986 - the Trend Micro Support Portal
403987 -
403988 - http://esupport.trendmicro.com/en-us/home/default.aspx?alttemplate=_TitaniumLightbox&VURL:default-_-GEOIP-_-home-_-titanium+help&cm_mmc=VURL:US-_-GEOIP-_-home-_-titanium+help .
403989 -
403990 - 36. Get Product Support
403991 -
403992 - http://gr.trendmicro.com/GREntry/NonPayment?Target=eSupport&OS=&SP=&PID=TI2013&FunID=OrderConfoSupportLink&VID=&Locale=EN-US
403993 -
403994 - 37. 1-800-864-6027
403995 -
403996 - Email us
403997 -
403998 - http://esupport.trendmicro.com/srf/srform.aspx
404000 - ..
404001 - 34. Support hours are 5:00am to 8:00pm US Pacific Time
404002 - Monday to Friday
404003 -
404004 - 30 Day Satisfaction Guarantee
404006 - ..
404007 - Try the product for 30 days and if your not completely satisfied get a 100% refund.
404009 - ..
404010 - 35. CONNECT WITH US ON:
404011 -
404012 - http://www.facebook.com/Trendmicro
404013 -
404014 - http://twitter.com/Trendmicro
404015 -
404016 - http://www.youtube.com/user/TrendMicroInc/
404017 -
404018 - http://www.linkedin.com/company/trend-micro
404019 -
404020 - http://newsroom.trendmicro.com/index.php?s=95
404022 - ..
404023 - 36. Copyright © 2014 Trend Micro Incorporated. All rights reserved.
404024 - Trend Micro and the t-ball logo are trademarks or registered
404025 - trademarks of Trend Micro Incorporated. All other company
404026 - and/or product names may be trademarks or registered trademarks
404027 - of their owners. Information contained in this document is
404028 - subject to change without notice.
404029 -
404030 - http://www.trendmicro.com
404031 -
404032 -
404033 -
404034 -
404035 -
404036 -
404037 -
404038 -
404039 -
404040 -
404041 -
4041 -
Distribution. . . . See "CONTACTS"