CONTACTS
SUBJECTS
Hoka Stinson Lite Shoes Size 10 Wider Toe Line Prevent Metatarsalgia
1903 -
1903 - ..
1904 - Summary/Objective
1905 -
190501 - Follow up ref SDS 65 0000. ref SDS 64 0000.
190502 -
190503 -
190504 -
190506 - ..
1906 -
1907 -
1908 - Background
1909 -
190901 - On 170713 1640 visit Fleet Feet bought Hoka Conquest shoes size 9.5,
190902 - ref SDS 38 JY56, on invoice 256331/4/21362 for $184.45. ref SDS 38
190903 - N69M
190905 - ..
190906 - On 140721 1225 shown in case study on 120101 0900 hiked 10 miles,
190907 - could not finish 11 mile route, ref SDS 3 ZH4O, feet hurt badly from
190908 - metatrsalgia but worse from severe blisters because shoe heels slipped
190909 - entire route. ref SDS 3 8F5J
190911 - ..
190912 - On 140726 1030 Hoka Conquest shoes caused severe blisters on hikes, so
190913 - went back to Fleet Feet and requested possible remedies. ref SDS 39
190914 - JY56 Fleet Feet exchanged the shoes and replaced with Hoka Stinson
190915 - Trail shoes. ref SDS 39 LE7M
190917 - ..
190918 - On 140828 1203 visited Fleet Feet in Pleasant Hill to buy new Hoka
190919 - Stinson Trail shoes, ref SDS 40 915F, purchased only a month ago on
190920 - 140726, ref SDS 39 LE7M, because heel lining has worn out after 25% of
190921 - design life, hiking 145 miles in 17 hikes over 32 days, shown in case
190922 - study on 140828 1203. ref SDS 40 OZ5H
190924 - ..
190925 - On 140828 1352 took 1st pair Hoka Stinson Trail shoes to Dean's Shoe
190926 - Repair to fix failed heel lining. ref SDS 41 XN5F
190928 - ..
190929 - On 140905 1058 called Fleet Feet and discussed with Kathie, visiting
190930 - Joann's Fabrics for material to replace heel linings in Hoka Stinson
190931 - Trail shoes, reported in the record on 140903 1330. ref SDS 45 OM6O
190932 - Kathie suggested contacting Hoka directly to get the product
190933 - specification. ref SDS 46 GY9M,
190935 - ..
190936 - On 140905 2103 letter to Hoka requests product specification for
190937 - material to repair heel lining in Hoka Stinson Trail shoes.
190938 - ref SDS 47 QE5I
190940 - ..
190941 - On 140906 1413 letter from Hoka submits information that is
190942 - insufficient to buy material for repairing failed heel lining on Hoka
190943 - Stinson Trail shoes, ref SDS 48 QE5I, which was requested in the
190944 - letter to Hoka yesterday on 140905 2103. ref SDS 47 DT8N
190946 - ..
190947 - On 140906 1413 at 1425 called Hoka and talked to Amber. ref SDS 48
190948 - EU5I Amber said her supervisor suggested file warranty claim replace
190949 - Hoka shoes, since they wore out in only a month use making 17 hikes
190950 - and only 145 miles. Ambe said that Hoka warrants their shoes for 1
190951 - year. ref SDS 48 HU7H
190953 - ..
190954 - On 141002 0752 shipped for replacement via UPS tracking #
190955 - 1ZW2119W0391834696 the 1st pair Hoka Stinson Trail shoes under RMA
190956 - RA01605651_RCEX claim that shoe linings failed after 1 month, 11
190957 - months less that 12 month warranty. ref SDS 55 ZN5G
190959 - ..
190960 - On 141010 1602 called and talked to Dimitri; he advised that Hoka
190961 - received the shoes under RMA # RA01605651_RCEX on 141006; customer can
190962 - expect to receive response to claim within 10 days or about on 141016.
190963 - ref SDS 56 XN5F
190965 - ..
190966 - On 141021 1741 Hoka approved warranty claim awarded credit $174 to buy
190967 - shoes to replace failed Hoka Stinson Trail shoes heel linings.
190968 - ref SDS 57 XN5F
190970 - ..
190971 - On 141026 1617 ordered Hoka Stinson Lite shoes to replace 1st pair
190972 - Hoka Stinson Trail shoes that failed, explained in the claim filed on
190973 - 141002 0752. ref SDS 55 ZN5G
190975 - ..
190976 - On 141029 Hoka issued another credit #6035710238690051047 in the
190977 - amount of $174.40 to buy another pair of Hoka Stinson shoes.
190978 - ref SDS 62 XN5F
190980 - ..
190981 - On 141029 1627 received 1st pair Hoka Stinson Lite shoes grey to
190982 - replace 1st pair Hoka Stinson Trail shoes. ref SDS 63 XN5F
190984 - ..
190985 - On 141030 2329 ordered 2nd pair Hoka Stinson Lite shoes using credit
190986 - offered by Hoka. ref SDS 64 0001
190988 - ..
190989 - On 141104 1624 received 2nd pair Hoka Stinson Lite shoes blue to
190990 - replace defective Hoka Stinson Trail shoes. ref SDS 65 XN5F
190991 -
190992 -
190993 -
190994 -
190995 -
190997 - ..
1910 -
1911 -
1912 - Progress
1913 -
191301 - Hoka Awarded Site Credit $174.40 for Another Pair Stinson Shoes
191302 -
191303 - Follow up ref SDS 65 XN5F, ref SDS 64 XN5F.
191304 -
191305 - On 140929 1137 submitted request to replace 1st pair Hoka Stinson
191306 - Trail shoes. ref SDS 53 WB5H
191308 - ..
191309 - File claim for 3rd pair Hoka Stinson Trail shoes because heel lining
191310 - failed after 1 month, similar to problems with 1st pair doing only 17
191311 - hikes over 145 miles, shown in case study on 140828 1203. ref SDS 40
191312 - OZ5H On 140726 1030 The 3rd pair of Hoka Stinson Trail shoes were
191313 - acquired on 140914 from Fleet Feet with invoice # 256331/2/22691.
191314 - ref SDS 49 N69M
191316 - ..
191317 - These shoes were worn...
191319 - ..
191320 - Hoka Stinson Trail Shoes 3rd Pair
191321 -
191322 - 140926........... 11.00 11 189 189 ...... ref SDS 3 UR4K
191323 - 141002........... 3.00 14 56 245 ...... ref SDS 3 S36O
191324 - 141007........... 11.00 25 182 427 ...... ref SDS 3 GQ4G
191325 - 141012........... 12.00 37 210 637 ...... ref SDS 3 H64L
191326 - 141012........... 3.00 40 46 683 ...... ref SDS 3 H64L
191327 - 141019........... 9.00 49 139 822 ...... ref SDS 3 HW8G
191328 - 141020........... 11.00 60 181 1003 ...... ref SDS 3 6H3L
191329 - 141024........... 11.00 71 183 1186 ...... ref SDS 3 N59H
191330 - 141026........... 11.00 82 175 1351 ...... ref SDS 3 1Y4F
191331 - 141026........... 11.00 93 174 1525 ...... ref SDS 3 FQ5I
191332 - 141029........... 11.00 104 175 1700 ...... ref SDS 3 2E9I
191334 - ..
191335 - The record on 140906 1413, ref SDS 48 HU77, explains that warranty
191336 - claims are filed on Hoka Interent at...
191337 -
191338 - http://www.hokaoneone.com/on/demandware.store/Sites-HOKA-US-Site/default/Returns-Start
191339 -
191341 - ..
191342 - Online warranty claim process requires password.
191344 - ..
191345 - Called Hoka to get password...
191346 -
191347 - 866-491-3125
191349 - ..
191350 - Talked to Jason...
191352 - ..
191353 - Created RMA order...
191354 -
191355 - 1. Customer Information
191356 -
191357 - 2. Customer Type........................... ecommerce
191358 - 3. Return Type............................. Exchange
191359 - 4. RMA..................................... RA01803083_RCEX
191373 - ..
191374 - 5. Item being returned
191375 -
191376 - Item SKU............................ 30109031-BGB
191377 - Reason for return................... defective
191379 - ..
191380 - 6. Items you would like to Exchange
191381 -
191382 - 1st Choice.......................... 30108026
191384 - ..
191385 - 7. Next Steps to take
191386 -
191387 - 1. Make sure your information on this form is correct
191388 -
191389 - 2. If returning multiple returns, make sure you have a return
191390 - form for each item enclosed in the box.
191392 - ..
191393 - 3. Enclose all product and returns forms in the box.
191395 - ..
191396 - 4. If you have your original invoice include a copy to help in
191397 - process time.
191399 - ..
191400 - 5. Mail your return back to:
191401 -
191402 - 3175 Mission Oaks Blvd.
191403 - Camarillo, CA 93012
191405 - ..
191406 - 6. If you have your original invoice, you can use the prepaid
191407 - processed.peel off label from the front of your invoice.
191408 - If shipping back using your own carrier, we recommend
191409 - using a trackable shipping method.
191411 - ..
191412 - 7. Please expect your return to take 3 – 5 business days for
191413 - processing from the date of receipt at our returns
191414 - department.
191416 - ..
191417 - 8. We will send an email confirmation to you once your return
191418 - has been processed.
191420 - ..
191421 - 9. If your replacement product is not available, a refund will
191422 - be processed to your original form of payment.
191424 - ..
191425 - 10. All refunds will be credited to the original form of payment.
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191430 - ..
1915 -
1916 -
1917 - 1248
1918 -
191801 - On 140929 1137 submitted request to replace 1st pair Hoka Stinson
191802 - Trail shoes. ref SDS 53 WB5H
191804 - ..
191805 - File claim for 4th pair Hoka Stinson Trail shoes because heel lining
191806 - failed after 1 month, similar to problems with 1st pair doing only 17
191807 - hikes over 145 miles, shown in case study on 140828 1203. ref SDS 40
191808 - OZ5H On 140726 1030 The 4th pair of Hoka Stinson Trail shoes were
191809 - acquired on 140925 from Fleet Feet with invoice # 256331/2/22882.
191810 - ref SDS 52 N69M
191812 - ..
191813 - These shoes were worn...
191815 - ..
191816 - Hoka Stinson Trail Shoes 4th Pair
191817 -
191818 - 140927........... 11.00 11 182 182 ...... ref SDS 3 YY7K
191819 - 141001........... 11.00 22 173 355 ...... ref SDS 3 1N5L
191820 - 141003........... 11.00 33 175 530 ...... ref SDS 3 JV6M
191821 - 141003........... 3.00 36 46 576 ...... ref SDS 3 JV6M
191822 - 141005........... 11.00 47 174 750 ...... ref SDS 3 PSTR
191823 - 141011........... 11.00 58 192 942 ...... ref SDS 3 PUWT
191824 - 141011........... 3.00 61 52 994 ...... ref SDS 3 PUWT
191825 - 141018........... 11.00 72 191 1185 ...... ref SDS 3 V83O
191826 - 141030........... 3.00 75 53 1238 ...... ref SDS 3 OZ6F
191828 - ..
191829 - The record on 140906 1413, ref SDS 48 HU77, explains that warranty
191830 - claims are filed on Hoka Interent at...
191831 -
191832 - http://www.hokaoneone.com/on/demandware.store/Sites-HOKA-US-Site/default/Returns-Start
191833 -
191835 - ..
191836 - Online warranty claim process requires password.
191838 - ..
191839 - Called Hoka to get password...
191840 -
191841 - 866-491-3125
191843 - ..
191844 - Talked to Jason...
191846 - ..
191847 - Created RMA order...
191848 -
191849 - 1. Customer Information
191850 -
191851 - 2. Customer Type........................... ecommerce
191852 - 3. Return Type............................. Exchange
191853 - 4. RMA..................................... RA01803130_RCEX
191867 - ..
191868 - 5. Item being returned
191869 -
191870 - Item SKU............................ 30109031-BGB
191871 - Reason for return................... defective
191873 - ..
191874 - 6. Items you would like to Exchange
191875 -
191876 - 1st Choice.......................... 30108026
191878 - ..
191879 - 7. Next Steps to take
191880 -
191881 - 1. Make sure your information on this form is correct
191882 -
191883 - 2. If returning multiple returns, make sure you have a return
191884 - form for each item enclosed in the box.
191886 - ..
191887 - 3. Enclose all product and returns forms in the box.
191889 - ..
191890 - 4. If you have your original invoice include a copy to help in
191891 - process time.
191893 - ..
191894 - 5. Mail your return back to:
191895 -
191896 - 3175 Mission Oaks Blvd.
191897 - Camarillo, CA 93012
191899 - ..
191900 - 6. If you have your original invoice, you can use the prepaid
191901 - processed.peel off label from the front of your invoice.
191902 - If shipping back using your own carrier, we recommend
191903 - using a trackable shipping method.
191905 - ..
191906 - 7. Please expect your return to take 3 – 5 business days for
191907 - processing from the date of receipt at our returns
191908 - department.
191910 - ..
191911 - 8. We will send an email confirmation to you once your return
191912 - has been processed.
191914 - ..
191915 - 9. If your replacement product is not available, a refund will
191916 - be processed to your original form of payment.
191918 - ..
191919 - 10. All refunds will be credited to the original form of payment.
191920 -
191921 -
191922 -
191924 - ..
1920 -
1921 -
1922 - 1256
1923 -
192301 - Letter explaining claim to replace 2 pair Hoka Stinson Trail shoes...
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