CONTACTS
0201 - Dean's Shoe Repair
020101 - Ms. Sara NLN
SUBJECTS
Dean's Shoe Repair Failed Fix Interior Heel Frayed Lining Prevent Bl
3403 -
3403 - ..
3404 - Summary/Objective
3405 -
340501 - Follow up ref SDS 48 0000. ref SDS 46 0000.
340502 -
340503 -
340504 -
340505 -
340507 - ..
3406 -
3407 -
3408 - Background
3409 -
340901 - On 170713 1640 visit Fleet Feet bought Hoka Conquest shoes size 9.5,
340902 - ref SDS 37 JY56, on invoice 256331/4/21362 for $184.45. ref SDS 37
340903 - N69M
340905 - ..
340906 - On 140721 1225 shown in case study on 120101 0900 hiked 10 miles,
340907 - could not finish 11 mile route, ref SDS 3 ZH4O, feet hurt badly from
340908 - metatrsalgia but worse from severe blisters because shoe heels slipped
340909 - entire route. ref SDS 3 8F5J
340911 - ..
340912 - On 140726 1030 Hoka Conquest shoes caused severe blisters on hikes, so
340913 - went back to Fleet Feet and requested possible remedies. ref SDS 38
340914 - JY56 Fleet Feet exchanged the shoes and replaced with Hoka Stinson
340915 - Trail shoes. ref SDS 38 LE7M
340917 - ..
340918 - On 140828 1203 visited Fleet Feet in Pleasant Hill to buy new Hoka
340919 - Stinson Trail shoes purchased only a month ago on 140726, ref SDS 39
340920 - 915F, because heel lining has worn out after 25% of design life,
340921 - hiking 145 miles in 17 hikes over 32 days, shown in case study on
340922 - 140828 1203. ref SDS 39 OZ5H
340924 - ..
340925 - On 140828 1352 took 1st pair Hoka Stinson Trail shoes to Dean's Shoe
340926 - Repair to fix failed heel lining. ref SDS 40 XN5F
340928 - ..
340929 - On 140905 1058 called Fleet Feet and discussed with Kathie, visiting
340930 - Joann's Fabrics for material to replace heel linings in Hoka Stinson
340931 - Trail shoes, reported in the record on 140903 1330. ref SDS 44 OM6O
340932 - Kathie suggested contacting Hoka directly to get the product
340933 - specification. ref SDS 45 GY9M,
340935 - ..
340936 - On 140905 2103 letter to Hoka requests product specification for
340937 - material to repair heel lining in Hoka Stinson Trail shoes.
340938 - ref SDS 46 QE5I
340940 - ..
340941 - On 140906 1413 letter from Hoka submits information that is
340942 - insufficient to buy material for repairing failed heel lining on Hoka
340943 - Stinson Trail shoes, ref SDS 48 QE5I, which was requested in the
340944 - letter to Hoka yesterday on 140905 2103. ref SDS 47 DT8N
340946 - ..
340947 - On 140906 1413 at 1425 called Hoka and talked to Amber. ref SDS 48
340948 - EU5I Amber said her supervisor suggested file warranty claim replace
340949 - Hoka shoes, since they wore out in only a month use making 17 hikes
340950 - and only 145 miles. Ambe said that Hoka warrants their shoes for 1
340951 - year. ref SDS 48 HU7H
340952 -
340953 -
340954 -
340956 - ..
3410 -
3411 -
3412 - Progress
3413 -
341301 - Shoe Lining Repair Hoka Stinson Trail Shoes
341302 -
341303 - Follow up ref SDS 48 XN5F, ref SDS 46 XN5F.
341305 - ..
341306 - File claim for Hoka Stinson Trail shoes because heel lining failed
341307 - after 1 month doing 17 hikes over 145 miles, shown in case study on
341308 - 140828 1203. ref SDS 39 OZ5H On 140726 1030, Hoka Stinson Trail shoes
341309 - were acquired on Fleet Feet invoice # 256331/14/21608, ref SDS 38
341310 - 0001, in exchange for Hoka Conquest shoes purchaed on Fleet Feet
341311 - invoice 256331/4/21362 a few earlier on 140713 1640. ref SDS 37 N69M
341313 - ..
341314 - Customer tried to repair heel linings of Hokat Stinson Trail shoes,
341315 - submitted to Dean's Shoe Repair on 140828 1352. ref SDS 40 XN5F
341317 - ..
341318 - On 140830 1228 received 1st pair Hoka Stinson Trail shoes with lining
341319 - repaired, but not with the same soft material used in the original
341320 - manufacture, as requested. Will test with hike to evaluate how new
341321 - lining protects against blisters. ref SDS 41 645N
341323 - ..
341324 - On 140906 1413 at 1425 called Hoka and talked to Amber. ref SDS 48
341325 - EU5I Amber said her supervisor suggested file warranty claim replace
341326 - Hoka shoes, since they wore out in only a month use making 17 hikes
341327 - and only 145 miles. Ambe said that Hoka warrants their shoes for 1
341328 - year. ref SDS 48 HU7H
341330 - ..
341331 - On 140915 delivered material purchased from Joann's Fabrics for
341332 - repairing heel linings on 1st pair Hoka Stinson Trail shoes and on
341333 - older pair Adidas Response Cushion shoes which also require heel
341334 - lining repairs. ref SDS 49 XN5F
341336 - ..
341337 - On 140919 received 1st pair Hoka Stinson Trail shoes with heel linings
341338 - repaired but does seem effective, because the heels are very stiff,
341339 - like prior repairs despited using fabrics selected at Joann's Fabric
341340 - store. ref SDS 50 Q76F Dean's Shoe Repair was unable to match the
341341 - cushion effect in the heels that enable the heel to slip up and down
341342 - in the shoe without causing blisters, in the manner of the original
341343 - heel lining in the Hoka Stinson Trail shoes purchased from Fleet Feet
341344 - on 140726 1030. ref SDS 38 OQ41
341346 - ..
341347 - Today, followed up telecon on 140906, with Hoka representative, Amber,
341348 - who adivsed customer to submit warranty claim. ref SDS 48 HU7H
341349 -
341350 - http://www.hokaoneone.com/on/demandware.store/Sites-HOKA-US-Site/default/Returns-Start
341352 - ..
341353 - This location requests printing information to submit with the
341354 - returned merchandise; however, the printer failed.
341355 -
341356 - [On 140929 1209 in another record ordered color ink
341357 - cartridges to fix the printer. ref SDS 51 4P5I
341358 -
341359 -
341361 - ..
3414 -
3415 -
3416 - 1213
3417 -
341701 - Received letter from Hoka saying...
341702 -
341703 - 1. Subject: Return for Rod Welch
341704 - Date: 2014-09-29 11:58
341708 - ..
341709 - 2. SHOP SITE
341710 -
341711 - http://www.hokaoneone.com
341713 - ..
341714 - 3. HOKA ONE ONE®
341715 -
341716 - http://www.hokaoneone.com
341718 - ..
341719 - 4. Thank You Rod
341721 - ..
341722 - 5. Please keep this email for your records
341724 - ..
341725 - 6. Customer Type:* Warranty
341726 - Return Type: *Exchange
341727 - RA Number:* RA01605651_RCEX
341728 - *Item SKU: * 30109031-BGB
341729 - *Reason for return: *Defective Item
341730 - First Name: *Rod
341731 - Last Name: *Welch
341732 - Address 1: *1159 St Matthew PL
341733 - Address 2: *103
341734 - City: *Concord
341735 - Country: *US
341736 - State: *CA
341737 - Zip Code: *94518
341738 - Email: *rod@welchco.com
341739 - Phone Number: *925 849 4745
341741 - ..
341742 - 7. Items you would like to exchange
341744 - ..
341745 - 8. First Choice
341746 -
341747 - Model/Item: *Hoka Stinson Trail cushioned heel
341749 - ..
341750 - 9. Next Steps to take
341751 -
341752 -
341753 - 1. Make sure your information on this form is correct.
341754 -
341755 - 2. If returning multiple returns, make sure you have a return
341756 - form for each item enclosed in the box.
341758 - ..
341759 - 3. Enclose all product and returns forms in the box.
341761 - ..
341762 - 4. Mail your return back to:
341763 -
341764 - 3175 Mission Oaks Blvd.
341765 - Camarillo, CA 93012
341767 - ..
341768 - 10. If shipping back using your own carrier, we recommend using a
341769 - trackable shipping method.
341771 - ..
341772 - 11. Please expect your return to take 1 ? 3 weeks for processing
341773 - from the date of receipt at our returns department.
341775 - ..
341776 - 12. We will send an email confirmation to you once your return has
341777 - been processed.
341779 - ..
341780 - 13. If your replacement product is not available, a site credit
341781 - will be emailed to you that you can use on our site or through
341782 - our call center.
341784 - ..
341785 - 14. For refunds, you will be issued a site credit by email which
341786 - you can use online or through our call center.
341788 - ..
341789 - 15. If you do not provide a valid email address, we will be unable
341790 - to issue your site credit.
341792 - ..
341793 - 16.. All site credits will expire after 1 year of issuance.
341795 - ..
341796 - 17. Thank You,
341798 - ..
341799 - 18. Hoka One One
341800 - 3175 Mission Oaks Blvd.
341801 - Camarillo, CA 93012
341803 - ..
341804 - Privacy Policy
341805 -
341806 - https://www.hokaoneone.com/on/demandware.store/Sites-HOKA-US-Site/default/Page-Show?cid=privacy-policy ::
341808 - ..
341809 - 19. Update Your Account
341810 -
341811 - https://www.hokaoneone.com/on/demandware.store/Sites-HOKA-US-Site/default/Account-Show
341812 -
341814 - ..
341815 - 20. Need Help? Call
341816 -
341817 - 1.866.491.3125
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