CONTACTS
SUBJECTS
Hoka Stinson Trail Shoes 4th Pair Size 9.5 Purchase Fleet Feet $157
4103 -
4103 - ..
4104 - Summary/Objective
4105 -
410501 - Follow up ref SDS 27 0000. ref SDS 21 0000.
410502 -
410503 - Bought 4th pair Hoka Stinson Trail shoes at Fleet Feet Pleasant Hill
410504 - Store. ref SDS 0 IF6O
410505 -
410506 -
410507 -
410508 -
410510 - ..
4106 -
4107 -
4108 - Background
4109 -
410901 - Background on metatarsalgia reported on 140627 1223. ref SDS 11 RQ6G
410902 - Case study shows progressive injury over past 5 months, reported on
410903 - 120101 0900. ref SDS 2 PS3F
410905 - ..
410906 - Orthotics is a common solution, explained in research also on 140627
410907 - 1223. ref SDS 11 Q73I
410909 - ..
410910 - VA has prescribed continued exercise regimen, shown in Progress Notes
410911 - meeting at the Medical Center on 140213 0830. ref SDS 3 E34O
410913 - ..
410914 - On 140608 meeting with Wynetta at Good Feet - orthotics were developed
410915 - and tested positive using "maintainer" inserts. 140628 1215,
410916 - ref SDS 12 QY63 Good Feet offered these orthotic inserts for $300,
410917 - also reported on 140628 1215. ref SDS 12 Y24F
410919 - ..
410920 - On 140628 1223 research found metatarsalgia is the medical affliction
410921 - for common symptom of pain in the balls of the feet, ref SDS 11 RQ6G,
410922 - which has been increasing the past 6 months or so, and required
410923 - pausing hiking on 140624. ref SDS 11 KI5G Remedy requires rest,
410924 - better shoes, ref SDS 11 G39H, and in some cases orthotics, which can
410925 - be developed with medical podiatry care. ref SDS 11 Q73I
410927 - ..
410928 - On 140708 1014 John at Resole America recommands Hoka to replace
410929 - Adidas Response Cushion shoes to prevent pain on 11 mile hikes caused
410930 - by metatarsalgia. ref SDS 13 XN5F Research indicates Hoka shoes
410931 - increase rebound energy, ref SDS 13 SB4H, with unique mid-sole material
410932 - and meta-rocker geometric design, ref SDS 13 7F7K, and 50% more
410933 - cushioning reduces pain from metatarsalgia on balls of feet.
410934 - ref SDS 13 NW7K Hoka Conquest shoes cost $170 direct from Hoka company
410935 - with free shipping and free returns, ref SDS 13 VQ6O, cost $160 from
410936 - Amazon with $9 for shipping. ref SDS 13 HP6L
410938 - ..
410939 - On 140709, received resoled shoes from Resole America. ref SDS 14 XN5F
410940 - Tried them to hike yesterday, but could not reach 500 yards, before
410941 - pain began in both feet, but mostly the left foot, reported on case
410942 - study on 120101 0900. ref SDS 2 ZP9O
410944 - ..
410945 - On 140711 meeting with Wynetta at Good Feet, ref SDS 15 6B5I; tried 3
410946 - sets of orthotic "Maintainer" inserts, and none seemed to provide
410947 - level of comfort and protection from pain caused by metatarsalgia,
410948 - that was achieved with the 2nd set of inserts tried 2 weeks earlier on
410949 - 140628. ref SDS 15 EN6L Decided 1st set
410951 - ..
410952 - On 140713 0830 did 11 mile hike, reported in case study on 120101
410953 - 0900, ref SDS 2 XT7K - pain on balls of feet over entire route wearing
410954 - 2nd pair of Adidas Response Cushion shoes resoled by Resole America
410955 - received on 140709 1346. ref SDS 16 XN5F These shoes added eighth inch
410956 - mid-sole cushioning to prevent injury to balls of feet during hikes,
410957 - reported on 140610 0940. ref SDS 8 HM52 Also, wore new insoles
410958 - purchased from Good Feet 2 days ago, also intended to protect feet
410959 - from injury during hikes, reported on 140711 1018. ref SDS 15 6B5I
410960 - Feet started hurting the 1st mile. This was tolerable for about 4 or
410961 - 6 miles. The last 4 - 5 miles every step caused severe pain, as
410962 - reported in case study on 120101. ref SDS 2 VUVR
410964 - ..
410965 - On 170713 1640 visit Fleet Feet bought Hoka Conquest shoes size 9.5,
410966 - ref SDS 17 JY56, on invoice 256331/4/21362 for $184.45. ref SDS 17
410967 - N69M
410969 - ..
410970 - On 140714 1110 shown in case study on 120101 0900, hiked 3 miles at
410971 - Lafayette Reservoir; feet did not hurt from metatarsalgia (balls of
410972 - feet), wearing new Hoka shoes purchased yesterday on 140713, and
410973 - combined with new orthotic insoles purchased from Good Feet 2 days ago
410974 - on 140711 1018. Significant improvement from yesterday when feet hurt
410975 - the entire 11 mile route. Heels slipped but no blisters on 3 mile
410976 - hike. ref SDS 2 FN6O
410978 - ..
410979 - On 140721 1225 shown in case study on 120101 0900 hiked 10 miles,
410980 - could not finish 11 mile route, ref SDS 2 ZH4O, feet hurt badly from
410981 - metatrsalgia but worse from severe blisters because shoe heels slipped
410982 - entire route. ref SDS 2 8F5J
410984 - ..
410985 - On 140725 0945 shown in case study on 120101 0900, hiked 3 miles at
410986 - Lafayette Reservoir. ref SDS 2 VL5M Left foot hurt very little from
410987 - metatarsalgia (balls of feet, explained on 140627 1223, ref SDS 11
410988 - RQ6G) on this 3 mile hike wearing new Hoka shoes purchased on 140713
410989 - 1640, ref SDS 17 T46O and combined with new orthotic insoles purchased
410990 - from Good Feet on 140711 1018. ref SDS 15 6B5I Significant
410991 - improvement from 4 days ago when feet hurt severely the entire 11 mile
410992 - route, reported above. ref SDS 2 8F5J Possible breakthrough after 6
410993 - months trying various solutions. Heels slipped compounding blister
410994 - problems from 4 days ago on 140721. ref SDS 2 8F5J Tore heels up
410995 - badly. On return from Lafayette Reservoie changed the bandage system
410996 - to using padding with holes to shield blisters from shoe pressure.
410998 - ..
410999 - On 140726 0935 shown in case study on 120101 0900, hiked 3 miles at
411000 - Lafayette Reservoir. ref SDS 2 8Q7M Right foot no pain metatarsalgia,
411001 - continuing improvement from 5 days ago on 140721, above. ref SDS 2
411002 - 8F5J Left foot hurt very little again from metatarsalgia (balls of
411003 - feet, explained on 140627 1223, ref SDS 11 RQ6G) on this 3 mile hike
411004 - wearing new Hoka shoes purchased on 140713 1640, ref SDS 17 T46O and
411005 - combined with new orthotic insoles purchased from Good Feet on 140711
411006 - 1018. ref SDS 15 6B5I Similar to hiking 3 miles yesterday, and
411007 - significant improvement from 5 days ago when feet hurt severely the
411008 - entire 11 mile route. ref SDS 2 8F5J Heels slipped again today
411009 - compounding blister problems yesterday on 140725, ref SDS 2 WQQT, and
411010 - from 5 days ago on 140721. ref SDS 2 8F5J Tried different heel
411011 - bandage scheme developed after the hike yesterday. Worked better.
411012 - Although heels hurt badly, the friction from the shoe heels did not
411013 - tear up heels of the feet as badly as occurred yesterday on 140725.
411015 - ..
411016 - On 140726 1030 Hoka Conquest shoes caused severe blisters on hikes, so
411017 - went back to Fleet Feet and requested possible remedies. ref SDS 19
411018 - JY56 Fleet Feet exchanged the shoes and replaced with Hoka Stinson
411019 - Trail shoes. ref SDS 19 LE7M
411021 - ..
411022 - On 140828 1203 visited Fleet Feet in Pleasant Hill to buy new Hoka
411023 - Stinson Trail shoes because heel lining has worn out after 25% of
411024 - design life, hiking 145 miles in 17 hikes over 32 days. ref SDS 21 915F
411025 - Kathie, store owner, could not provide kit to repair worn shoe
411026 - linings, and maintained no other customers have reported this problem.
411027 - ref SDS 21 TP73 There was discussion that "tight calf muscles" caused
411028 - shoe linings to faile within 25% of design life, and offer to sell
411029 - "rolling-pin" massaging tool to solve the problem of shoe heel linings
411030 - failure within 25% of design life. ref SDS 21 ID6J Kathie proposed
411031 - orthotic inserts to elevate the heel, that reduces the amount of
411032 - slippage in order to get the benefit of the full design life of Hoka
411033 - Stinson Trail shoes. ref SDS 21 N43H Fleet Feet maintains orthotic
411034 - inserts should support feet standing flat relative to the ground,
411035 - rather than tilted outward as occurred wearing Good Feet orthotics.
411036 - ref SDS 21 Z37J Will review issues with Podiatry at VA on 140904, and
411037 - evaluate from experience to decide on inserts for Half Dome project.
411038 - ref SDS 21 0G5K Purchased new pair Hoka Stinson Trail shoes and
411039 - orthotic inserts to complete training and hike Half Dome in 2 weeks.
411040 - ref SDS 21 IF6O Fleet Feet committed to customer satisfaction by
411041 - replacing defective products. ref SDS 21 4P3K
411043 - ..
411044 - On 140828 1352 took 1st pair Hoka Stinson Trail shoes to Dean's Shoe
411045 - Repair to try and fix failed interior heel lining, and salvage $200
411046 - investment a month ago; requested using same soft lining material that
411047 - has been effective preventing blisters. ref SDS 22 XN5F
411049 - ..
411050 - On 140905 1058 called Fleet Feet advised may come by to purchase 3rd
411051 - pair Hoka Stinson Trail shoes; Kathie suggested contacting Hoka for
411052 - the product specification to replace heel linings. ref SDS 24 EQ7I
411054 - ..
411055 - On 140905 2103 sent letter to Hoka requesting product specification
411056 - for heel lining material to repair Hoka Stinson Trail shoes version
411057 - that has soft heel lining; copy to Fleet Feet commending Kathie for
411058 - outstainding service and customer support. ref SDS 25 QE5I
411060 - ..
411061 - On 140906 1413 letter from Hoka does not provide product specification
411062 - on heel lining for Hoka Stinson Trail shoes, ref SDS 26 QE5I; called
411063 - Hoka and was told the company does not provide material specifications
411064 - for customer's to repair Hoka shoes, ref SDS 26 PSRU, and received
411065 - advice to submit claim for refund on Hoka shoes because heel lining
411066 - wore out before 500 miles. ref SDS 26 HU7H
411068 - ..
411069 - On 140914 1452 Fleet Feet bought 3rd pair Hoka Stinson Trail shoes,
411070 - ref SDS 27 915F, to help relieve symptoms and prevent recurrance
411071 - metatarsalgia, and because the design of "new improved" Hoka Stinson
411072 - Trail shoes is being sold to replace the current design that has been
411073 - effective reducing painful metatarsalgia, due to mid-sole cushioning
411074 - reported on 140726 1030, ref SDS 19 OQ4J, and earlier on 140713 1640,
411075 - ref SDS 17 536F, citing research on 140708 1014, ref SDS 13 NW7K, but
411076 - the heels wore out on the 1st pair of Hoka Stinson Trail shoes
411077 - reported on 140828 1203, ref SDS 21 XR4L, and then Fleet Feet
411078 - disclosed that the new design for Hoka Stinson Trail shoes has changed
411079 - the heel lining to material that causes blisters, also reported on
411080 - 140828, ref SDS 21 817J, so had to buy a 3rd pair today, of current
411081 - design Hoka Stinson Trail shoes in order to have shoes for hiking long
411082 - distance that have good rebound energy, prevent metatarsalgia and do
411083 - not cause heel blisters over the next year. ref SDS 27 E43N
411084 -
411085 -
411086 -
411087 -
411088 -
411089 -
411090 -
411092 - ..
4111 -
4112 -
4113 - Progress
4114 -
411401 - Hoka Stinson Trail Purchase New Shoes 4th Pair
411402 -
411403 - Follow up ref SDS 27 915F, ref SDS 21 IF6O.
411404 -
411405 - Yesterday, received called from Fleet Feet at Pleasant Hill store, and
411406 - was advised that Hoka Stinson Trail shoes with color red have been
411407 - received from the store in Sacramento, and so are ready for purchase,
411408 - implementing work plan during the meeting with Jon on 140914 1452.
411409 - ref SDS 27 E49O Subsequent, to meeting on 140914, and after returning
411410 - from Half Dome hike on 140917, on 140919, met with Tracy and Kathie
411411 - and requested the store order the only available pair of Hoka Stinson
411412 - Trail shoes size 9.5 with heel lining that prevents blisters, even
411413 - though the color is red. Later that day, during hike at Lafayette
411414 - Reservoir called the store back and talked to Kathie. Asked her to
411415 - make inquiries for Hoka Stinson Trail shoes size 10 in color black or
411416 - blue with the original heel design that does not cause blisters, as an
411417 - alternative to buying red hiking shoes. Kathie said the store would
411418 - make further inquiries to accomplish this objective.
411420 - ..
411421 - In the call yesterday, the saleslady who called said there is no
411422 - record of the store having issued email inquires for Hoka Stinson
411423 - Trail shoes size 10 in color blue or black and with the original heel
411424 - design that does not cause blisters.
411426 - ..
411427 - Today, purchased 4th pair Hoka Stinson Trail shoes to complement 3
411428 - pair already on inventory.
411429 -
411430 - 1. 1st pair was purchased on 140726, ref SDS 19 LE7M, to replace
411431 - Hoka Conquest shoes purchased 2 weeks earlier on 140713 1640.
411432 - ref SDS 17 JY56 Hoka Conquest shoes were replaced 2 weeks
411433 - after purchase, because they caused severe heel blisters,
411434 - reported on 140726. ref SDS 19 R35I This problem was solved by
411435 - exchanging for 1st pair Hoka Stinson Trail shoes on 140726, but
411436 - the heel linings wore out after 1 month and only 17 hikes 145
411437 - miles, see study on 140828 1203. ref SDS 21 OZ5H
411439 - ..
411440 - 2. 2nd pair of Hoka Stinson Trail shoes was purchased on 140828
411441 - 1203. ref SDS 21 IF6O
411443 - ..
411444 - 3. 3rd pair purchased on 140914 1452. ref SDS 27 E442
411445 -
411446 - 4. 4th pair color red purchased on 140925. ref SDS 0 N69M
411448 - ..
411449 - Received invoice...
411450 -
411451 - 1. Fleet Feet Sports
411452 - 20E Crescent Drive
411453 - Pleasant Hill, CA 94523
411454 - 925 827 4772
411456 - ..
411457 - Email......... kathie@fleetfeetpleasanthill.com
411458 - Email......... jon@fleetfeetpleasanthill.com
411460 - ..
411461 - 2. Invoice....................... 256331/2/22882
411463 - ..
411464 - 3. Date.......................... 140925 1249
411469 - ..
411470 - 4. Hoka Stinson Trail Black/Grey/Blue
411471 - Size 9.5
411472 - 30109031-BGB.......................... $160.00
411474 - ..
411475 - Frequent Buyer Reward................. -15.00
411477 - ..
411478 - Net price............................. 145.00 145.00
411480 - ..
411481 - 5. Subtotal......................................... 145.00
411482 - Sales tax........................................ 12.33
411484 - ..
411485 - 6. Total............................................ $157.33
411487 - ..
411488 - Posted expense ledger...
411492 - ..
411493 - 7. Personal rewards summary.
411494 - Dollars purchased....... $45
411495 - Outstanding reward...... 15
411496 - Reward expires.................... 141224
411498 - ..
411499 - 8. Fleet Feet Sports is commited to fitting you properly. If you
411500 - are unsatisfied for any reason with your purchase, you may
411501 - return or exchange unworn items with tags attached, within
411502 - sixty days, with proof of purchase. No returns on under
411503 - garments, nutrition, hydration or sale merchandise. We will
411504 - gladly replace defective items or issue a store credit. We
411505 - won't rest until we find the right solution for your needs.
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