CONTACTS
0201 - Dean's Shoe Repair
020101 - Ms. Sara NLN
SUBJECTS
Dean's Shoe Repair Failed Fix Interior Heel Frayed Lining Prevent Bl
2803 -
2803 - ..
2804 - Summary/Objective
2805 -
280501 - Follow up ref SDS 43 0000. ref SDS 41 0000.
280502 -
280503 -
280504 -
280505 -
280506 -
280507 -
280509 - ..
2806 -
2807 -
2808 - Background
2809 -
280901 - On 140531 0503 - background receiving resoled Adidas Response Cushion
280902 - shoes from Resole America, and initial results hiking 11 mile route,
280903 - with planning for improvements. ref SDS 25 XN5F
280905 - ..
280906 - On 140602 0107 letter notified Resole America received Adidas Response
280907 - Cushion shoes resoled, and they are better than new. ref SDS 26 2O9M
280908 - Discussed adding thickness to next shoe resole in order to prevent
280909 - sore balls of feet. ref SDS 26 4O5J Requested billing. ref SDS 26
280910 - 4O57
280912 - ..
280913 - On 140609 0938 called Resole America and talked to John - advised that
280914 - experiment was successful resoling Adidas Response Cushion shoes with
280915 - better cushioning to increase rebound energy and protect feet from
280916 - injury hiking 300 miles per month, ref SDS 27 8S5H, and as set out in
280917 - the letter to John at Resole America on 140602 0107. ref SDS 26 2O9M
280918 - Offered to pay for resole work. John refused payment saying that
280919 - resoling first pair was research and development op. ref SDS 27 JU6J
280920 - John offered to resole additional Adidas Response Cushion shoes at the
280921 - rate of $60 per pair. ref SDS 27 4Z4H John requested photographs of
280922 - the 1st pair resolved, and received from Resole America on 140531
280923 - 0503. ref SDS 25 XN5F
280925 - ..
280926 - On 140610 0940 submitted 2nd pair Adidas Response Cushion Shoes for
280927 - resoling to Resole America, and to use same resoling specification as
280928 - the first pair. ref SDS 28 XN5F Letter advises Resole American that
280929 - payment of $60 submitted with online banking. ref SDS 28 HM49 Letter
280930 - attached photographs of 1st pair of Adidas Response Cushion shoes
280931 - showing thickness of mid-sole material, so that Resole America can
280932 - calculate adding an eighth inch to improve cushioning that will
280933 - prevent pain to balls of feet. ref SDS 28 HM52 Request repair to shoe
280934 - lining. ref SDS 28 HM55
280936 - ..
280937 - On 140610 1227 received resoled Adidas Response Cushion shoes from
280938 - Deans's Shoe Repair. ref SDS 31 XN5F Submitted another pair of shoes
280939 - to fix heel lining - the old pair of Adidas Response Trail. Paid $20
280940 - in advance. ref SDS 31 TY7F
280942 - ..
280943 - On 140616 1223 received resoled Adidas Response Cushion shoes.
280944 - ref SDS 31 XN5F Shoes seem less springy that shoes resoled by Resole
280945 - America. Heel seems to slip with repaired lining presenting risk of
280946 - blisters. ref SDS 31 KV6F Left old pair Adidas Response Trail to
280947 - repair inner lining - paid $20. ref SDS 31 TY7F Wore Adidas Response
280948 - Cushion shoes resoled by Dean's Shoe Repair on 11 mile hike - they
280949 - have less rebound energy, and less cushion to protect feet, suffered
280950 - pain most of route, and got blister on right heel. ref SDS 31 SM4M
280952 - ..
280953 - On 140620 1709 received from Dean's Shoe Repair original pair Adidas
280954 - Response Trail shoes with lining repaired. ref SDS 33 XN5F Next day,
280955 - on 140621 received 3rd pair Adidas Response Cushion shoes resoled and
280956 - lining repaired by Dean's Shoe Repair, and which were re-submitted for
280957 - further work to prevent blisters caused by repaired inner heel lining.
280958 - ref SDS 33 MW6I At that time on 140621 submitted 1st pair Adidas
280959 - Response Cushion Shoes resoled by Resole America, for stretching.
280960 - ref SDS 33 F56H
280962 - ..
280963 - On 140626 received 1st pair Adidas Response Cushion shoes, ref SDS 34
280964 - XN5F, resoled by Resole America, and which were submitted to Dean's
280965 - Shoe Repair for stretching, reported on 140620 1709. ref SDS 33 F56H
280967 - ..
280968 - On 140626 submitted 3rd pair Adidas Response Cushion shoes,
280969 - ref SDS 34 MW6I, which were resoled and lining repaired by Dean's Shoe
280970 - Repair, received on 140620 1709. ref SDS 33 MW6I Asked Claudio to
280971 - stretch both shoes, but right shoe a little more, same as was done for
280972 - 1st pair of Adidas Response Cushion shoes, per above. ref SDS 34 XN5F
280974 - ..
280975 - On 140828 1203 visited Fleet Feet in Pleasant Hill to buy new Hoka
280976 - Stinson Trail shoes purchased only a month ago on 140726, because heel
280977 - lining has worn out after 25% of design life, hiking 145 miles in 17
280978 - hikes over 32 days. ref SDS 39 915F
280980 - ..
280981 - On 140828 1352 took 1st pair Hoka Stinson Trail shoes to Dean's Shoe
280982 - Repair to fix failed heel lining. ref SDS 40 XN5F
280983 -
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280985 -
280986 -
280987 -
280989 - ..
2810 -
2811 -
2812 - Progress
2813 -
281301 - Shoe Lining Repair Hoka Stinson Trail Shoes
281302 -
281303 - Follow up ref SDS 43 XN5F, ref SDS 41 XN5F.
281304 -
281305 - On 140828 purchased from Fleet Feet 2nd pair Hoka Stinson Trail shoes
281306 - to replace same model shoes with torn heel lining, previously
281307 - purchased a month ago on 140726 1030, ref SDS 38 LE7M, and for the
281308 - purpose of avoiding blisters and metatasalgia feet injury. ref SDS 39
281309 - IF6O
281311 - ..
281312 - Heel lining repairs done by Dean's Shoe Repair on 140830 1228,
281313 - ref SDS 41 VZ50, caused bad blisters doing test hike on 140903, shown
281314 - in case study on 120101 0900, ref SDS 2 FG3F, and because worn heel
281315 - linings were not replaced with the same soft material that has failed,
281316 - as requested when the shoes were submitted to Dean's Shoe Repair on
281317 - 140828 1352, ref SDS 40 645N, which has been effective preventing
281318 - blisters, reported in case study on 120101 0900. ref SDS 2 E99M
281320 - ..
281321 - On 140903, Claudio said he cannot get the material used in the Hoka
281322 - Stinson Trail shoes. He suggested going to JoAnn's Fabrics store next
281323 - to Fry's and selecting a fabric for heel lining repairs. He will
281324 - install it. ref SDS 43 OM6O
281326 - ..
281327 - This morning called Kathie at Fleet Feet. She suggested contacting
281328 - Hoka directly to get the product specification for the heel lining
281329 - material, reported in another record on 140905 1058, ref SDS 44 GY9M
281331 - ..
281332 - Background contacting Hoka is reported in the record on 140708 1014.
281333 - ref SDS 35 SB4H
281335 - ..
281336 - Contact for Hoka is show at...
281337 -
281338 - http://www.hokaoneone.com/contact.html
281339 -
281340 - HOKA ONE ONE
281341 - 123 N Leroux St
281342 - Flagstaff, AZ 86001
281343 - customerservicehokaus@deckers.com
281344 - 1.866.491.3125
281346 - ..
281347 - Sent letter to Hoka saying...
281348 -
281349 - 1. Subject: Heel Lining Specification Repair Hoka Stinson Trail
281350 - Date: 2014-09-05 21:51
281355 - ..
281356 - 2. Dear Sirs:
281358 - ..
281359 - 3. Purchased Hoka Stinson Trail shoes from Fleet Feet on 140721,
281360 - for hiking 300 miles per month. [...actually purchased on
281361 - 140713 1640, ref SDS 37 N69M...]. After 17 hikes and 145 miles
281362 - on smooth pavement [...shown in case study on 140828 1203.
281363 - ref SDS 39 OZ5H...], at about 25% of design life, both heels
281364 - wore through causing severe blisters, so bought 2nd pair, as
281365 - reported in the record on 140828. ref SDS 39 0001
281367 - ..
281368 - 4. Ordered repairs for the 1st pair of Hoka Stinson Trail shoes.
281369 - However, the vendor did not replace the heel linings with
281370 - original product specification. He used instead a soft leather
281371 - which caused blisters on a test hike at about mile 7. The shoe
281372 - repair vendor offered to replace the linings if I can furnish
281373 - the original product specification for Hoka Stinson Trail
281374 - shoes.
281376 - ..
281377 - 5. At Fleet Feet on 140828, when buying the 2nd pair of Hoka
281378 - Stinson Trial shoes, the salesman pointed out that Hoka has a
281379 - new version of Hoka Stinson Trail shoes. One difference is a
281380 - stiffer heel lining, which seemed similar to the lining on Hoka
281381 - Conquest shoes purchased a month earlier on 140713, and which
281382 - caused severe blisters. Fleet Feet was kind enough to exchange
281383 - these shoes for the 1st pair of Hoka Stinson Trail shoes that
281384 - have a soft heel lining, reported on 140726. ref SDS 38 OQ4J
281386 - ..
281387 - 6. Accordingly, please submit the product specification for the
281388 - softer heel lining for Hoka Stinson Trail shoes, and advise
281389 - where it can be purchased for future repairs.
281390 -
281391 - [On 140906 1413 letter from Hoka does not provide product
281392 - specification on heel lining for Hoka Stinson Trail shoes,
281393 - ref SDS 45 QE5I; called Hoka and was told the company does
281394 - not provide material specifications for customer's to
281395 - repair Hoka shoes, ref SDS 45 PSRU, and received advice to
281396 - submit claim for refund on Hoka shoes because heel lining
281397 - wore out within 1 month hiking only 145 miles; Hoka shoes
281398 - are warranted for 1 year. ref SDS 45 HU7H
281400 - ..
281401 - [On 140914 1452 bought 3rd pair Hoka Stinson Trail shoes
281402 - from Fleet Feet in Pleasant Hill. ref SDS 46 E43N
281404 - ..
281405 - 7. I have 15 pair of shoes for hiking. Hoka shoes are the best by
281406 - far. In fact they are the only shoes I use now. Thanks for
281407 - making a great product.
281409 - ..
281410 - 8. By copy thanking Kathie at Fleet Feet for excellent service and
281411 - customer support.
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