CONTACTS
SUBJECTS
Galaxy S5 SM-G900V Samsung Cellphone 2.5 GHz 4-core Processor 16 GB
0903 -
0903 - ..
0904 - Summary/Objective
0905 -
090501 - Follow up ref SDS 17 0000. ref SDS 13 0000.
090502 -
090503 - Exchanged Samsung Galaxy S3 purchased last October, 2013, for new
090504 - Samsung Galaxy S5 for Kathy to replace Apple Ipad cell phone - will
090505 - cost extra $15 per month. Received documentation indicating monthly
090506 - billing increased to about $160, ref SDS 0 2W9K; but record still
090507 - unclear this amount applies $10 per month credit for reducing data
090508 - transfer from 3GB down to 2GB. ref SDS 0 C68M Paid $167 for new case,
090509 - screen protection, and car charger. This payment included cost of
090510 - 16GB memory increase on Kathy's cell phone, and 32 GB memory increase
090511 - on the ther other S5 received on 140529. ref SDS 0 5H9F Verizon sales
090512 - rep installed Tango on both cell phones for live video during calls,
090513 - and further configured logon and home screens. Kathy's contacts from
090514 - Apple Ipad were transferred to her new Samsung Galaxy S5. ref SDS 0
090515 - QF9N
090516 -
090517 -
090518 -
090519 -
090521 - ..
0906 -
0907 -
0908 - Progress
0909 -
090901 - Drove to Verizon in Pleasant Hill...
090902 -
090903 - Background on buying Samsung Galaxy S5 cell phones is reported in the
090904 - record on 140529 1658. ref SDS 17 OC5I
090906 - ..
090907 - Questions on Samsung Galaxy S5 developed from use the past few days,
090908 - are shown in the record yesterday, on 140530 1540. ref SDS 18 R13L
090910 - ..
090911 - While waiting for Jesse, overhead another Verizon sales representative
090912 - saying that cell phones should be powered off once a day to clear
090913 - memory.
090915 - ..
090916 - On hearing this tip, checked memory on Galaxy S5 acquired Thursday -
090917 - it's down to 15% available. Restarted the phone, and then checked
090918 - memory - showed 40% available. That is a very big difference that
090919 - affects system performance.
090921 - ..
090922 - Met with Jesse.
090923 -
090924 - Jesse Contreras
090925 - Wireless Consultant
090926 - Verizon Wireless
090927 - 20 Cresent Drive
090928 - Pleasant Hill, CA 94523
090929 - 925 768 7813
090930 - Jaun.contreras@vzw.com
090932 - ..
090933 - Advantages of Samsung Galaxy S5 were reviewed on Thursday, shown in
090934 - the record on 140529 1658. ref SDS 17 R43K
090936 - ..
090937 - Terms for acquisition today under Verizon Early Edge program were
090938 - agreed during the meeting on 140529 1658. ref SDS 17 CX6G
090940 - ..
090941 - The Edge requirement to exchange Kathy's Apple Ipad were discussed.
090942 - She wants to retain the Apple Ipad cell phone, and pay $100 to get the
090943 - new Samsung Galaxy S5. Jesse seemed to indicate that since the Early
090944 - Edge program requires exchanging an existing cell phone, customer
090945 - would have to pay the full retail price of $600 for the Samsung Galaxy
090946 - S5.
090948 - ..
090949 - Decided to trade the Samsung Galaxy S3 acquired from Verizon on 130528
090950 - 1552, ref SDS 4 R06F, to qualify for Early Edge program acquisition
090951 - of Samsung Galaxy S5.
090953 - ..
090954 - Jesse opened the s3 case to access the battery. He removed the
090955 - battery and obtained product identification from inside the case...
090956 -
090957 - FCC ID........................ A3LSCH1535
090958 - IMEE.......................... 990003354226553
090960 - ..
090961 - He powered up the Galaxy S3 cellphone to get additional information
090962 - from the operating system, needed to conclude this exchange
090963 - transaction.
090965 - ..
090966 - On making this review, Jesse completed the order to exchange the used
090967 - Samsung Galaxy S3, acquired on 130528 1552, ref SDS 4 R06F, for a new
090968 - Samsung Galaxy S5, thereby enabling Kathy to keep the Apple Ipad
090969 - cellphone, which she can use as a template to configure the new S5
090970 - with application software she has been using.
090972 - ..
090973 - Jesse again offered to provide some kind of tablet computer, which can
090974 - be used as an oversized cellphone.
090976 - ..
090977 - Kathy decided not to include the tablet in this transaction, as
090978 - decided for the 1st exchange transaction on 140529 1658. ref SDS 17
090979 - 0P3G
090981 - ..
090982 - Asked Jesse again for documentation confirming terms of the
090983 - transaction, showing changes to monthly billing, following up the
090984 - request on 140529 1658. ref SDS 17 6A5K
090986 - ..
090987 - Jesse prepared a document showing monthly billing will be
090988 - approximately $160, as follows...
090989 -
090990 - Verizon
090991 - The More Everything Plan
090992 -
090993 - Verizon Edge Example
090994 -
090995 - 2 smartphones $80 monthly line access ($40 x 2)
090996 - Edge Discount -20
090997 - Share Everything 4 GB 70 monthly account access
090998 - Monthly Access Charges $130
090999 -
091000 -
091001 - 2-YR Agreement Example
091002 -
091003 - 2 smartphones $80 monthly line access
091004 - 1 Basic phone 30 monthly line access
091005 - 1 Tablet t 10 monthly line access
091006 - Share Everything 4 GB 70 monthly account access
091007 - Monthly Access Charges $190
091009 - ..
091010 - Below these 2 examples, Jesse entered in handwitten ink the following
091011 - terms for this transaction...
091013 - ..
091014 - Monthly Device & Plan Access Charges Do the Math
091016 - ..
091017 - Monthly Account Access $50 Data ....... ref SDS 0 X16I
091019 - ..
091020 - Device 1 Line Access 30 ............ ref SDS 0 JR4I
091021 - Device 2 Line Access 30 ............ ref SDS 0 JR4I
091023 - ..
091024 - Edge program device 1 25
091025 - Edge program device 2 25
091026 - -----
091027 - $160
091029 - ..
091030 - This amount of $160, seems to align with the amount of $163,
091031 - represented during the meeting that approved this transaction on
091032 - 140529 1658. ref SDS 17 4S5H
091034 - ..
091035 - Kathy asked for documentation that both cell phones are covered by
091036 - insurance, added to the account during the meeting at Verizon on
091037 - 131017 1525. ref SDS 13 I666
091039 - ..
091040 - Jesse showed on his hand held computer screen a Verizon account record
091041 - listing both new Galaxy S5 cell phones covered by insurance, as
091042 - ordered on 131017 1525. ref SDS 13 L36F
091044 - ..
091045 - Jesse explained that the monthly charge for replacing current cell
091046 - phones with Samsung Galaxy S5 under the Edge program is actually $25,
091047 - rather than $15, which was represented by Verizon in the meeting on
091048 - 140529 1658. ref SDS 17 CX6G Jesse showed in this calculation today,
091049 - that the $10 credit for each phone is reducing $40 line access to $30,
091050 - so the net effect on monthly billing is the same as represented on
091051 - entering the agreement.
091053 - ..
091054 - This record is not clear how Jesse's figures correlate with form
091055 - showing separate charges for "line access" and "account access," per
091056 - above. ref SDS 0 BK3O
091058 - ..
091059 - Also not clear where $10 credit is reflected for reducing data use
091060 - from 3GB down to 2GB, planned during the meeting on 140529 1658.
091061 - ref SDS 17 CX65
091063 - ..
091064 - Kathy asked again for documentation showing insurance coverage,
091065 - ordered for the account on 131017 1525. ref SDS 13 L36F
091067 - ..
091068 - Jesse again showed his hand held computer screen that displays both
091069 - new cell phones are covered by insurance. He said that for some
091070 - unknown reason Verizon cannot or otherwise refuses to submit a copy of
091071 - this record on insurance to establish common understanding between the
091072 - parties on all the terms of the transaction.
091074 - ..
091075 - The other side of the same document shows...
091076 -
091077 - Verizon
091078 - More
091079 - The More Everything Plan [...back side...]
091081 - ..
091082 - Step 1.
091083 - Select one smartphone and up to nine more devices.
091084 -
091085 - Monthly Line Monthly Line Access
091086 - Devices Access (per device) for Verizon Edge
091088 - ..
091089 - Smartphones x2 $40 $20 plans $30 plans
091090 - 10GB or higher 8GB or lower
091091 -
091093 - ..
091094 - Jesse circled the $40 amount, indicating $80 charge, but crossed this
091095 - out and entered $30 x 2 for the Edge program $10 discount, as shown on
091096 - the front page, above. ref SDS 0 MZ6X
091098 - ..
091099 - Verizon The More Everything Plan continues...
091100 -
091101 - Step 2.
091102 - Choose the amount of data to share, plus get unlimited minutes
091103 - and international messages for all devices on your account.
091105 - ..
091106 - Shared Shared Monthly Account Access 2 Smartphones 2 Smartphones +
091107 - Minutes/Messages Data (Share up to 10 Devices) + shared Data on Shared Data with
091108 - Verizon Edge 2-Yr Agmt.
091109 - ..
091110 - Unlimited 500 MB $30 $90 $110
091111 - Unlimited 1 GB $40 $100 $120
091112 - Unlimited 2 GB ** $50 ** $110 $130
091113 - Unlimited 3 GB $60 $120 $140
091114 - Unlimited 4 GB $70 $130 $150
091115 - Unlimited 6 GB $80 $140 $160
091117 - ..
091118 - Jesse circled $50 amount, indicating $50 monthly charge for shared
091119 - data account access, which he entered on the front side to calculate
091120 - total monthly billing amount, per above. ref SDS 0 VT6H
091121 -
091122 -
091124 - ..
091125 - Purchase Samsung Galaxy S5 with Accessories on Early Edge Program
091126 -
091127 - Follow up ref SDS 17 A35M.
091128 -
091129 - Since the numbers submitted by Jesse today, indicating monthly billing
091130 - of $160, per above, ref SDS 0 BK3O, seem to align with terms presented
091131 - for increasing the monthly billing from $143 to $163, during the
091132 - meeting on 140529 1658, ref SDS 17 4S5H, Kathy decided to approve
091133 - these changes to her Verizon account for acquiring a Samsung Galaxy
091134 - S5 cell phone.
091136 - ..
091137 - Telephone number retain ..................
091141 - ..
091142 - Jesse brought from store inventory a box showing...
091143 -
091144 - Samsung Galaxy S5 WHI 16 GB 4G LTE
091145 - Model SMG900VZKV
091147 - ..
091148 - He also brought out a "bundle" of accessories for...
091149 -
091150 - Case alternatives
091151 - Screen protection
091152 - Charger for car
091153 - Charge cell phone when electrical outlet not available
091155 - ..
091156 - Kathy decided to buy a case, screen protection, and the car charger.
091157 - She declined the portable cell phone charger.
091159 - ..
091160 - Jesse said Verizon would sell these three items discounted from the
091161 - list prices shown on the packaging.
091163 - ..
091164 - Kathy looked through 6 - 8 cases, and selected one for this
091165 - transaction.
091167 - ..
091168 - Jesse proposed adding 16GB or 32GB external SD storage flash drives to
091169 - supplement 16GB internal memory on both new Galaxy S5s.
091171 - ..
091172 - He explained this will provide memory for the operating system and
091173 - software applications to run and store work product, and this will
091174 - prevent the system from slowing down.
091176 - ..
091177 - Decided to buy 16GB flash drive storage card for Kathy's cell phone,
091178 - and 32GB SD storage card for the other cell phone acquired in the
091179 - transaction on 140529 1658, ref SDS 17 A35M, and as listed in the
091180 - invoice below. ref SDS 0 3W6K
091182 - ..
091183 - Jesse opened both S5s, and installed the flash drives.
091185 - ..
091186 - He then check system information to verify memory is reported
091187 - available...
091188 -
091189 - On S5 with 32GB device installed...
091190 -
091191 - Settings
091192 - Storage
091193 - SD Card
091194 - Total space................... 29.71 GB
091196 - ..
091197 - Presumably this reflects formatting the disk.
091199 - ..
091200 - Jesse applied the screen protection, and then installed the case
091201 - Kathy selected.
091203 - ..
091204 - Kathy requested help installing Tango for realtime video during calls.
091205 - Jesse found an Internet location to download this program, and
091206 - installed on both cell phones.
091208 - ..
091209 - Jesse changed the default logon screen to Kathy's choice.
091211 - ..
091212 - Jesse configured the home page on the new S5 to conform with Kathy's
091213 - home page on the Apple Ipad she has been using the past few years.
091215 - ..
091216 - Jesse copied contacts from Kathy's Apple Ipad to the new Samsung
091217 - Galaxy S5.
091219 - ..
091220 - This all took another 30 minutes.
091221 -
091222 -
091224 - ..
091225 - Invoice Galaxy S5 Model SM-G900V Android 4.4.2 and Accessories
091226 -
091227 - Follow up ref SDS 17 746J.
091228 -
091229 - Received invoice for 2nd Samsung Galaxy S5...
091230 -
091231 - 1. Verizon Wireless
091232 - 20 Cresant Drive
091233 - Pleasant Hill, CA 94523 5513
091234 - 925 288 8855
091236 - ..
091237 - 2. Invoice................................... 680039
091239 - ..
091240 - 3. Date...................................... 140531 1312 PDT contjul - E01GL
091242 - ..
091243 - 4. Order Location............................ 08938 01 #680039
091244 - Order Type................................ PS
091246 - ..
091247 - 5. Receive Location.......................... 08938 01 Register 51
091249 - ..
091250 - 6. Payment................................... 1 of 2
091252 - ..
091253 - 7. Payment Type.............................. Credit/Credit Card
091255 - ..
091256 - 8. Monthly installment equipment charges will appear on bill.
091258 - ..
091259 - 9. Samsung Galaxy S5 WHI 16 GB LTE........... $599.99
091260 -
091261 - Model.......... SMG900VZWV
091263 - ..
091264 - What is difference between ...VZWV on this invoice, and ...VZKV on the
091265 - invoice for the S5 transaction on 140529 1658. ref SDS 17 PL9G
091267 - ..
091268 - Could it be that K and W represent black and white?
091269 -
091270 - http://used-smartphones.com/~/Cell-Phones-&-Smartphones/One/301170877820/review
091272 - ..
091273 - Following taken from
091274 -
091275 - Settings
091276 - About phone
091278 - ..
091279 - Model............................ SM-G900V
091280 - Android Version.................. 4.4.2
091281 - Baseband Version................. G900VVRU1ANCG
091282 - Kernal Version................... 3.4.0
091283 -
091284 - dpi@SWDD5814 #1
091285 - Mon Mar 31 13:32:24 KST 2014
091287 - ..
091288 - Processor........................ ARMv7 rev 1 (v7l) 2.5GHz range .3-2.5GHz
091289 -
091290 - ARMv7 is 32-bit processor, based on Wikipedia saying the
091291 - British company, Arm Holdings, designs the product, and
091292 - that ARMv8-A will be 64-bit architecture...
091293 -
091294 - http://en.wikipedia.org/wiki/ARM_architecture
091296 - ..
091297 - Build Number..................... KOT49H.G900VVRU1ANCG
091298 - SE for Android status............
091299 -
091300 - Enforcing
091301 - SEPF.SM-G900V_4.4.2_0011
091302 - Mon Mar 31 13:30:07 2014
091304 - ..
091305 - Hardware Version................. G900V.05
091307 - ..
091308 - Security Software Version........
091309 -
091310 - MDF v1.0 Release 2
091311 - VPN v1.4 Release 1
091313 - ..
091314 - 10. WAR6002................................... 1 Year MFG W
091316 - ..
091317 - 11. EMBD4GNFC-M............................... 0.00
091319 - ..
091320 - 12. Upgrade Fee............................... 0.00
091322 - ..
091323 - 13. MEM Memory Card 16GB...................... 37.49
091325 - ..
091326 - 14. MEM Memory Card 32GB...................... 52.59
091328 - ..
091329 - See explanation of SD card additonal storage, above. ref SDS 0 5H9F
091331 - ..
091332 - Invoice continues...
091333 -
091334 - 15. CLA VZW 3.4A DUO VPC...................... 22.49
091336 - ..
091337 - 16. Scr NV Tempg GS5.......................... 18.74
091339 - ..
091340 - 17. CAS INCIP DP GS5 Black.................... 22.49
091342 - ..
091343 - 18. Sales tax................................. 13.07
091345 - ..
091346 - 19. Total..................................... $166.77
091348 - ..
091349 - In California sales tax is collected on the full retail price of the
091350 - device, not the discount price you pay.
091351 -
091352 - 20. This payment.............................. $166.77
091353 -
091354 - 21. Payment Method............................ VISA
091356 - ..
091357 - This amount supplements charge of $44.74 for the 1st Galaxy S5
091358 - received on 140529 1658. ref SDS 17 OQ58
091359 -
091360 -
091361 - Sales tax on $600 @ 9%.................... $54
091363 - ..
091364 - Posting expense ledger...
091365 -
091369 - ..
091370 - 22. Installment Agreement Number............... 1101125901
091371 -
091372 - Edge agreement amount................ $599.99
091373 - Installmant balance.................. $599.99
091375 - ..
091376 - First installmant will appear on bill 25.21
091378 - ..
091379 - Scope of Edge agreement is reported in the record of the transaction
091380 - for the 1st Samsung Galaxy S5 on 140529 1658. ref SDS 17 W98J
091382 - ..
091383 - The amount aligns with the document received earlier today, from
091384 - Jesse, shown above. ref SDS 0 MZ72
091386 - ..
091387 - Verizon invoice continues...
091388 -
091389 - 23. Return Policy
091390 -
091391 - New and Certified Pre-Owned merchandise items may only be
091392 - returned or exchanged within 14 days. (131031).
091394 - ..
091395 - You are permitted to make one exchange.
091397 - ..
091398 - A restocking fee of $35 ($70 for Netbooks, Tablets and
091399 - Notebooks) applies to any return or exchange of a wireless
091400 - device (excluding Hawaii).
091402 - ..
091403 - See Verizonwireless.com/returnpolicy for complete details.
091405 - ..
091406 - To receive a credit for the activation fee, cancellations must
091407 - occur within 3 days of activation of service.
091409 - ..
091410 - 24. Thank you.
091411 -
091412 - The New My Verizon
091413 - All the Tools
091414 - All the Features
091415 - More Convenience
091417 - ..
091418 - 25. Visit Verizonwireless.com for more.
091420 - ..
091421 - 26. Visit VerizonWirelessSurvey.com to tell us about your
091422 - experience.
091423 -
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0915 -