CONTACTS
SUBJECTS
Galaxy S5 SM-G900V Samsung Cellphone 2.5 GHz 4-core Processor 16 GB
1903 -
1903 - ..
1904 - Summary/Objective
1905 -
190501 - Follow up ref SDS 16 0000. ref SDS 13 0000.
190502 -
190503 -
190504 -
190505 -
190507 - ..
1906 -
1907 -
1908 - Background
1909 -
190901 - Cell phone was acquired from Verizon in Concord, reported in the
190902 - record on 130528 1552. ref SDS 4 R06F
190903 -
190904 - 925 787 5641
190906 - ..
190907 - On 130922 1017. Samsung Galaxy S3 suffered water damage from rain
190908 - while hiking at Lafayette Reservoire - fails to display OS, cannot
190909 - operate. ref SDS 5 OC5I
190911 - ..
190912 - On 131004, moisture stickers were replaced to enable warranty
190913 - replacement recover from water damage. ref SDS 10 AJ6F
190915 - ..
190916 - On 131017 1525 purchased new Samsung Galaxy S3 replace phone with
190917 - water damage. ref SDS 13 A35M, and paid $400. ref SDS 13 OQ58
190919 - ..
190920 - On 140529 purchased Samsung Galaxy S5 to replace defective S3.
190921 - ref SDS 16 CX6G
190922 -
190923 -
190924 -
190926 - ..
1910 -
1911 -
1912 - Progress
1913 -
191301 - Drove to Verizon in Pleasant Hill...
191303 - ..
191304 - Met with Joshua and also Jesse again...
191305 -
191306 - Jesse Contreras
191307 - Wireless Consultant
191308 - Verizon Wireless
191309 - 20 Cresent Drive
191310 - Pleasant Hill, CA 94523
191311 - 925 768 7813
191312 - Jaun.contreras@vzw.com
191314 - ..
191315 - Requested assistance on issues with procurement Samsung Galaxy s5 made
191316 - at Verizon yesterday on 140529 1658. ref SDS 16 CX6G
191317 -
191319 - ..
191320 - Questions on Order
191321 -
191322 - Follow up ref SDS 16 6W5H.
191323 -
191324 - 1. Monthly bill expect to be $155, but Edge program looks like
191325 - will be $213, per analysis on 140529 1658. ref SDS 16 4S5H
191326 - ref SDS 16 EM8J
191328 - ..
191329 - 2. Where is record of Kathy's cellphone upgrade - is it the 2nd
191330 - invoice, which looks identical to the first one?
191332 - ..
191333 - Joshua said both documents are identical, so he feels that Jesse
191334 - submitted 2 copies of the same invoice.
191335 -
191337 - ..
191338 - 3. Invoice number, where is it in the document?
191340 - ..
191341 - Joshua said the invoice number is the end of the string that shows the
191342 - location, on 140529 1658. ref SDS 16 CD78
191344 - ..
191345 - 4. Where are details that show what new monthly charges will be?
191346 -
191347 - Can we get this online with the cellphone??
191349 - ..
191350 - Joshua said customers cannot get confirmation of cellphone
191351 - procurement transactions. During the meeting, Jesse joined us after
191352 - work with another customer.
191354 - ..
191355 - Jesse read the record yesterday on 140529 1658. ref SDS 16 CX6G He
191356 - confirmed that he quoted $15 per month promotion reduced from $25
191357 - shown online for the Verizon Edge program, as further shown in the
191358 - record yesterday on 140529 1658. ref SDS 16 CX6G
191360 - ..
191361 - Jesse further confirmed that Verizon billing after exchanging the s3,
191362 - and her Apple Ipad for 2 S5 cellphones will be $20 per month, making
191363 - her total bill about $163, as shown on 140529 1658. ref SDS 16 CX65
191365 - ..
191366 - 5. System diagnostics - how to display for Samsung Galaxy S5 16 GB
191367 - 4G LTE Model SMG900VZKV
191369 - ..
191370 - Processor
191371 - RAM
191372 - Storage
191374 - ..
191375 - Joshua could not determine how to obtain system information.
191377 - ..
191378 - 6. Logon page - change background
191380 - ..
191381 - Joshua did this - changed to solid color - much less busy.
191383 - ..
191384 - 7. Home page
191385 -
191386 - Move Playstore to apps, and move voicemail to Home page
191388 - ..
191389 - Joshua did this.
191391 - ..
191392 - 8. Charger/Data transfer cable for Galaxy S3, - verify fits port
191393 - on new Samsung Galaxy S5, so it can be used in the car, rather
191394 - than buy another charger/data cable, as reported in published
191395 - article, reviewed on 140529 1658. ref SDS 16 WV3J
191397 - ..
191398 - Joshua said the S3 charger cable connection should plug into the port
191399 - on the Galaxy S5. He tried this for about 5 minutes, but was unable
191400 - to insert the fitting into the port, without trying a lot of force,
191401 - and so did not do this in order to avoid damaging the new phone.
191403 - ..
191404 - 9. Voicemail
191405 -
191406 - Configure for automatic entry of password - 15641, per above.
191407 - ref SDS 16 VY4I
191409 - ..
191410 - Manager configured voicemail to automatically enter password.
191412 - ..
191413 - What does *86 mean, per above? ref SDS 16 VY46
191415 - ..
191416 - Joshua seemed to say that *86 is for obtaining messages on cell phone
191417 - line while using a land line or another cell phone.
191419 - ..
191420 - 10. Email - we can send, but cannot receive.
191421 -
191422 - Somehow need to configure per Netscape.
191424 - ..
191425 - Joshua took about 30 minutes to finally get this. Main problem seems
191426 - to be multiple typing errors using a very small keyboard with large
191427 - fingers, and reading very small text, which blurs characters using
191428 - variable space font.
191430 - ..
191431 - 11. Set email inbox for 5 days instead of only 2.
191433 - ..
191434 - Need more work on this.
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1915 -