THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com
S U M M A R Y
DIARY: April 1, 2014 08:23 PM Tuesday;
Rod Welch
Amazon cancelled order ...4019417 issued refund 3rd pair compression shorts.
1...Summary/Objective
ACTION ITEMS..................
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1...Jacob offered to process a refund of $35.95 for the 3rd pair of
CONTACTS
SUBJECTS
Amazon Order 002-9598877-4019417 $107.85 Replace Order 002-5653338-7
1203 -
1203 - ..
1204 - Summary/Objective
1205 -
120501 - Follow up ref SDS 5 0000. ref SDS 4 0000.
120502 -
120503 -
120504 -
120505 -
120506 -
120508 - ..
1206 -
1207 -
1208 - Progress
1209 -
120901 - On 140316 placed order 002-5653338-7801048 with Amazon for 3 new pair
120902 - extra large. ref SDS 4 165I
120904 - ..
120905 - On 140320 received notice order shipped for delivery tomorrow, but
120906 - size is small, not extra large. ref SDS 5 3T6N Called Amazon to
120907 - correct the mistake. ref SDS 5 SU7K Placed new order #
120908 - 002-9598877-4019417 scheduled for deliver on 140326. ref SDS 5 WH4I
120909 - Received confirmation that Amazon will credit bank account for
120910 - cancelled order next week OA 140326. ref SDS 5 K259
120912 - ..
120913 - On 140324 0918 PDT Amazon sent letter saying order #
120914 - 002-9598877-4019417 was filled with 2 shipments. First shipment at
120915 - 0918 PDT shipped 2 of the 3 pair compression shorts ordered on 140320
120916 - 1751. ref SDS 5 WH4I Estimated delivery date 140328.
120918 - ..
120919 - On 140324 1447 PDT Amazon sent letter saying 3rd pair of compression
120920 - shorts was shipped, and this completes order # 002-9598877-4019417.
120921 - Estimated delivery date 140328.
120923 - ..
120924 - On 140327 1652 received Amazon order # 002-9598877-4019417 placed on
120925 - 140320 1751, ref SDS 5 WH4I, with 2-pair compression shorts, as
120926 - planned in Amazon letter on On 140324 0918 PDT. ref SDS 6 M78H
120928 - ..
120929 - The 2nd shippment for 3rd pair compression shorts has not been
120930 - received for Amazon order # 002-9598877-4019417 placed on 140320 1751.
120931 - ref SDS 5 WH4I
120933 - ..
120934 - Called Amazon...
120935 -
120936 - 866 216 1072
120938 - ..
120939 - Talked to Jacob.
120941 - ..
120942 - He investigated Amazon records and reported there is evident conflict,
120943 - as related above. ref SDS 0 CO8H
120945 - ..
120946 - Jacob offered to process a refund of $35.95 for the 3rd pair of
120947 - compression shorts that has not been delivered.
120949 - ..
120950 - Accepted this offer.
120952 - ..
120953 - Jacob further offered to help customer place another order for the
120954 - missing delivery.
120956 - ..
120957 - Since the new Niki Combat Pro Compression Shorts are designed
120958 - differently and fit differently and worse than those on hand decided
120959 - not to order the 3rd pair again at this time.
120961 - ..
120962 - We already have 4 pair of compression shorts that are okay.
120963 -
120964 -
120966 - ..
1210 -
1211 -
1212 - 2052
1213 -
121301 - Received letter from Amazon saying...
121302 -
121303 - 1. Subject: A Message from Amazon Customer Service
121304 - Date: 2014-04-01 20:49
121308 - ..
121309 - 2. Hello,
121311 - ..
121312 - 3. I've requested a refund of $35.95 to your Visa.
121314 - ..
121315 - 4. You'll see the refund on your credit card statement in the next
121316 - 2-3 business days.
121317 -
121319 - ..
121320 - 5. Once processed, you'll also be able to see the refund request here:
121321 -
121322 - https://www.amazon.com/gp/css/summary/edit.html?orderID=002-9598877-4019417
121324 - ..
121325 - 6. Best regards,
121326 -
121327 - Jacob L
121329 - ..
121330 - 7. Did I solve your problem?
121332 - ..
121333 - 8. If yes, please click here:
121334 -
121335 - http://www.amazon.com/gp/help/survey?p=A2WYGCCZFSJN5Z&k=hy&ref_=cscem_hmdyes_pt_1
121337 - ..
121338 - 9. If no, please click here:
121339 -
121340 - http://www.amazon.com/gp/help/survey?p=A2WYGCCZFSJN5Z&k=hn&ref_=cscem_hmdno_pt_1
121342 - ..
121343 - 10. Your feedback is helping us build Earth's Most Customer-Centric Company.
121345 - ..
121346 - 11. Thank you.
121347 -
121348 - Amazon.com
121349 -
121351 - ..
1214 -
1215 -
1216 - 2342
1217 -
121701 - Received another letter from Amazon saying...
121702 -
121703 - 1. Subject: Refund on order 002-9598877-4019417
121704 - Date: 2014-04-01 23:25
121708 - ..
121709 - 2. Hello,
121711 - ..
121712 - 3. We're writing to let you know we processed your refund of
121713 - $35.95 for your Order 002-9598877-4019417 from Shoemerica.
121715 - ..
121716 - 4. This refund is for the following item(s):
121718 - ..
121719 - 5. Item: Nike 519977 Pro-Core Men's Long Compression Shorts 6" - Black
121720 - Quantity: 1
121721 - ASIN: B008FPY9DG
121722 - Reason for refund: Account adjustment
121724 - ..
121725 - 6. Here's the breakdown of your refund for this item:
121727 - ..
121728 - 7. Item Refund: $32.98
121729 - Item Tax Refund: $2.97
121731 - ..
121732 - 8. We'll apply your refund to the following payment method(s):
121734 - ..
121735 - 9. Visa Credit Card [expiring on 1/2016]: $35.95
121737 - ..
121738 - 10. We've processed a refund for the above order in the amount of
121739 - $35.95. The refund should appear on your account in 2-3 days if
121740 - issued to a credit card. Refunds issued to a bank account
121741 - typically take 7-10 days to reflect on the account balance.
121743 - ..
121744 - 11. Have questions about our refund policy? Visit our Help section
121745 - for more information:
121746 -
121747 - http://www.amazon.com/refunds
121749 - ..
121750 - 12. We look forward to seeing you again soon.
121752 - ..
121753 - 13. Sincerely,
121755 - ..
121756 - 14. Amazon.com
121757 - We're Building Earth's Most Customer-Centric Company
121758 -
121759 - http://www.amazon.com
121761 - ..
121762 - 15. Note: this e-mail was sent from a notification-only e-mail
121763 - address that cannot accept incoming e-mail. Please do not reply
121764 - to this message.
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