CONTACTS
SUBJECTS
Car Repair Chrysler Town & Country 2006 3.8 Liter Heater Overheatin 04
0703 -
0703 - ..
0704 - Summary/Objective
0705 -
070501 - Follow up ref SDS 2 0000, ref SDS 1 0000.
070502 -
070503 - Develop work plan to repair Amy's car. ref SDS 2 UO5F
070504 -
070505 -
070507 - ..
0706 -
0707 -
0708 - Progress
0709 -
070901 - Called Elk Grove Chrysler...
070902 -
070903 - 877 751 3073
070905 - ..
070906 - Left message for service advisor...
070907 -
070908 - Steve Melis
070910 - ..
070911 - Ordered service for Thursday, 140109.
070913 - ..
070914 - Asked Steve to call and submit email address to facilitate developing
070915 - work order showing initial scope and cost, as follows...
070916 -
070917 - 1. Kathy will ask Amy to submit a written list of repairs needed
070918 - to confirm and/or expand on the initial list above. ref SDS 2
070919 - 8T7L
070921 - ..
070922 - Actually, this can be clarified on Thursday, if Amy does not
070923 - have time to do this task over the next few days.
070925 - ..
070926 - 2. Check the oil before delivery to Elk Grove Chrysler to assess
070927 - if there is a nominal oil leak problem.
070929 - ..
070930 - 3. Michael and Amy will deliver vehicle and keys to Elk Grove
070931 - Chrysler after work Wednesday evening, 140108, and use the
070932 - "drop off" procedure for doing repair work the next day.
070934 - ..
070935 - 4. Kathy will take Amy to work Thursday morning. She will then
070936 - drive to Elk Grove Chrysler to review, sign and receive work
070937 - order showing initial scope...
070938 -
070939 - 1. Standard service...................... $ 40
070940 - 2. Tune up change spark plugs & wiring... $500
070941 - 3. Heater repair
070942 - Water pump or Hose Kit................ $404 - $380
070943 - 4. Sliding door repair................... $125
070944 - 5. Interior Overhead panel lights........ $100
070945 - ------
070946 - $1,169
070948 - ..
070949 - [...below submitted this initial scope and pricing to
070950 - Steve confimring plan for service on 140909.
070951 - ref SDS 0 UF5I
070953 - ..
070954 - Elk Grove Chrysler should perform a safety check list,
070955 - sometimes called a...
070956 -
070957 - Multi-point Inspection Report
070958 -
070959 - ...or...
070961 - ..
070962 - Quick-Lane Vehicle Check Up
070964 - ..
070965 - This report shows all vehicle systems and sub-systems were
070966 - affimratively evaluated, as shown in the record working
070967 - with Future Ford on 120128 1116. ref SDS 1 O66L
070969 - ..
070970 - This work will likely be invoiced for slightly less than
070971 - the above estimate of $1,169; at least, that is the
070972 - practice with Ford. However, Elk Grove Chrysler will call
070973 - with recommended additional repairs, so budget for...
070974 -
070975 - $1,500
070977 - ..
070978 - Likely task might be to change transmission oil; this
070979 - probably should be done.
070980 -
070981 - [...below, on 140107 1036 at 1258 called Steve; he
070982 - quoted $200 to service transmission. ref SDS 0 6Z93
070984 - ..
070985 - If the car is leaking oil, this could be a major repair of
070986 - another $1,500 - $2,000, so it might be cheaper to forego
070987 - this repair, and just buy the oil as needed.
070988 -
070989 - [...below, on 140107 1036 at 2103 Kathy called and
070990 - advised Amy is not aware of leaking oil problems with
070991 - the vehicle. ref SDS 0 LM6M
070993 - ..
070994 - Tires should be rotated, treads inspected, and brake
070995 - linings inspected - critical for safety.
070997 - ..
070998 - Car might need new brake lining, and new tires.
071000 - ..
071001 - If Elk Grove Chrysler price seems excessive, then don't
071002 - approve this additional work; take the car to another
071003 - vendor on another day. Tire business is very competitive.
071005 - ..
071006 - On the other hand, it might be more economical to pay an
071007 - additional $100 in order to avoid delay and time to develop
071008 - another work plan and do the work later. It's a trade-off
071009 - of time for dollars.
071011 - ..
071012 - 5. Kathy will wait at Chrysler reading a book, walking around the
071013 - block, while Chrysler performs initial work, and develops list
071014 - of additional scope and cost recommended by mechanic.
071016 - ..
071017 - 6. Kathy will inspect the vehicle and get explanation of
071018 - additional repairs proposed by Elk Grove Chrysler, if any. She
071019 - will approve additions, and reject those not supported by
071020 - inspection, or otherwise deemed unnecessary at this time.
071022 - ..
071023 - 7. Kathy will leave for other activities, and then return to Elk
071024 - Grove Chrysler at the end of the day and pay the bill.
071026 - ..
071027 - 8. Michael will pick up Amy at work, and drive her to Elk Grove
071028 - Chryslter to get the car.
071029 -
071030 -
071032 - ..
0711 -
0712 -
0713 - 1258
0714 -
071401 - Called Steve back.
071402 -
071403 - He did not get initial message this morning, per above that service
071404 - has been ordered for Thursday. ref SDS 0 IO5I
071406 - ..
071407 - Steve said somehow a message got deleted, and evidently it was the
071408 - mesage ordering service on Amy's car.
071410 - ..
071411 - Scheduled the work per plan above. ref SDS 0 EL9F
071413 - ..
071414 - Asked about transmission service?
071416 - ..
071417 - Steve this includes changing the transmission gasket and transmission
071418 - oil...
071420 - ..
071421 - Transmission service........................ $200
071422 -
071423 -
071425 - ..
0715 -
0716 -
0717 - 1318
0718 -
071801 - Submitted letter to Elk Grove Chrysler confirming understandings to...
071802 -
071803 - 1. Subject: Schedule Service January 9, Chrysler Town & Country 2006 3.8 Liter
071804 - Date: 2014-01-07 13:20
071809 - ..
071810 - 2. Dear Steve,
071812 - ..
071813 - 3. This confirms initial service plan for subject vehicle. Please
071814 - prepare work order for signature Thursday January 9th, as
071815 - follows (see para 4 line 070935. ref SDS 0 EL9F
071817 - ..
071818 - 4. Please submit via email with copy to Kathy, the work order
071819 - number and any questions on the plan. If you can submit the
071820 - work order itself via email that would be helpful.
071822 - ..
071823 - This implements planning letter to Kathy earlier this morning,
071824 - reported in another record on 140107 0850. ref SDS 3 VQ7M
071825 -
071826 - [On 140108 0938 called Elk Grove Chrysler and left message
071827 - for Steve to submit a letter confirming scope of service
071828 - and work order number. ref SDS 4 IO5I
071829 -
071836 -
071837 -
071839 - ..
0719 -
0720 -
0721 - 1722
0722 -
072201 - Did not receive letter from Steve...
072202 -
072203 -
072205 - ..
0723 -
0724 -
0725 - 2103
0726 -
072601 - Kathy called.
072602 -
072603 - Kathy called. She has talked to Amy about car service scope. Amy
072604 - believes the car is not leaking oil, nor otherwise using more oil than
072605 - normal. This may indicate the gasket on the oil pan likely does not
072606 - need to be changed, referencing potential additional scope discussed
072607 - above. ref SDS 0 366L
072609 - ..
072610 - Kathy will suggest Michael check the oil guage dip stick before taking
072611 - the car to Elk Grove Chrysler tomorrow night. This will provide cross
072612 - check on requirement for repairing oil leak problems.
072613 -
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0727 -