CONTACTS
SUBJECTS
Samsung Galaxy S3 GT I9300 16 GB Purchase Cellphone Replace Unit Wat
3203 -
3203 - ..
3204 - Summary/Objective
3205 -
320501 - Follow up ref SDS 12 0000. ref SDS 11 0000.
320502 -
320503 -
320504 -
320505 - [On 140101 1821 problem Samsung Galaxy S3 out of sync
320506 - Verizon network cellular tower, clock time too slow.
320507 - ref SDS 14 OC5I
320508 -
320509 -
320510 -
320512 - ..
3206 -
3207 -
3208 - Background
3209 -
320901 - Samsung Galaxy S3 fails to display OS, cannot operate, reported on
320902 - 130922 1017. ref SDS 5 OC5I
320904 - ..
320905 - Cell phone was acquired from Vorizon in Concord, reported in the
320906 - record on 130528 1552. ref SDS 4 R06F
320907 -
320908 - 925 787 5641
320910 - ..
320911 - On 131004, moisture stickers were replaced to enable warranty
320912 - replacement recover from water damage. ref SDS 10 AJ6F
320913 -
320915 - ..
3210 -
3211 -
3212 - Progress
3213 -
321301 - Yesterday, received letter from Samsung saying they will not fix the
321302 - cellphone.
321304 - ..
321305 - Today, called Verizon and talked to Erin. She quoted $300 to replace
321306 - the Samsung S3 cellphone under a program for "ineligible upgrade."
321308 - ..
321309 - Erin said there would a replacement charge of $30.
321311 - ..
321312 - Asked for total tax included?
321314 - ..
321315 - Erin Said total cost tax included woud be $330.
321317 - ..
321318 - Asked about insurance?
321320 - ..
321321 - Erin advised that insurance costs $80 per year.
321323 - ..
321324 - Erin explained customers can do a transaction at a Verizon in
321325 - Pleasant Hill.
321326 -
321327 - [...below on 131017 1525 at 1621, Verizon sales
321328 - representative, Shirely, said insurance is not $80 lump
321329 - sum; Verizon bills $10 per month on the account.
321330 - ref SDS 0 L36F
321332 - ..
321333 - Erin said she will create a quote for the account that sales staff at
321334 - the store can access.
321336 - ..
321337 - Based on history of problems using cellphones the past few years,
321338 - insurance seems cost effective....
321339 -
321340 - 1. Millie's cellphone sustained mositure
321341 - damage........................................ 110906 0723, ref SDS 1 LW5H
321342 -
321343 - 2. HTC cellphone failed and replaced............. 120910 1104, ref SDS 2 01F4
321345 - ..
321346 - 3. Samsung Galaxy s3 lost on hike................ 130120 1438, ref SDS 3 J75H
321348 - ..
321349 - 4. Samsung Galaxy s3 moisture damage............. 130922 1017, ref SDS 5 OC5I
321350 -
321351 -
321352 -
321353 -
321354 -
321355 -
321357 - ..
3214 -
3215 -
3216 - 1621
3217 -
321701 - Drove to Verizon in Pleasant Hill on Cresant.
321702 -
321703 - Met with Michael the store manager.
321705 - ..
321706 - Michael coordinated with Shirley to provide sales support.
321708 - ..
321709 - Asked about comparing HTC One, which has been presented as a better
321710 - technology than the latest Samsung S4 cellphone.
321712 - ..
321713 - Shirley said that HTC One has fixed memory and battery life, whereas
321714 - the Samsung S3 supports upgrading to more memory and to a battery
321715 - with longer life.
321717 - ..
321718 - Shirley also explained that upgrading to S4 would cost another $200.
321720 - ..
321721 - Decided to buy Samsung Galaxy S3, to replace cellphone that sustained
321722 - mositure damage on 130922 1017. ref SDS 5 OC5I
321723 -
321724 - [On 131129 0835 purchased EXTENDED 4500 mah Battery +Cover.
321725 - ref SDS 13 SQ5I
321726 -
321727 - [On 140101 1821 problem Samsung Galaxy S3 out of sync
321728 - Verizon network cellular tower, clock time too slow.
321729 - ref SDS 14 O54I
321731 - ..
321732 - [On 140529 1658 purchased new Samsung Galaxy s5 cellphone
321733 - for $15 per month to replace s3 cellphone, in part because
321734 - the Galaxy S5 is water resistant. ref SDS 15 R46N
321736 - ..
321737 - Retain telephone number................... 925 787 5641, this was
321738 - assigned on 130528 1552. ref SDS 4 Y27F
321740 - ..
321741 - Shirley said insurance added today will be billed monthly for $10 a
321742 - month on the account. She said that Erin made a mistake earlier today
321743 - quoting $80 lump sum, per above. ref SDS 0 I669
321745 - ..
321746 - Received invoice...
321747 -
321748 - 1. Verizon Wireless
321749 - 20 Cresant Drive
321750 - Pleasant Hill, CA 94523 5513
321751 - 925 288 8855
321753 - ..
321754 - 2. Invoice................................... SCHI535MBB
321756 - ..
321757 - 3. Date...................................... 131017 1651 PDT benbesh EY592
321759 - ..
321760 - 4. Order Location............................ 08938 01 #645412
321761 - Order Type................................ PS
321763 - ..
321764 - 5. Receive Location.......................... 08938 01 Register 51
321766 - ..
321767 - 6. Payment................................... 1 of 1
321769 - ..
321770 - 7. Payment Type.............................. Credit/Credit Card
321772 - ..
321773 - 8. Samsung Galuxy S3 BL 16 GB................ $399.99 299.99
321775 - ..
321776 - 9. WAR6002................................... 1 Year
321778 - ..
321779 - 10. WAR6002................................... 1 Year
321781 - ..
321782 - 11. MFG W..................................... 00.00
321784 - ..
321785 - 12. Bulksim-NFC-A............................. 00.00
321787 - ..
321788 - 13. Upgrade Fee............................... 30.00
321790 - ..
321791 - 14. CASE Blue Samsung Galuxy S3............... 29.99 22.49
321793 - ..
321794 - 15. Screen Protection......................... 12.99 9.74
321796 - ..
321797 - 16. Sales tax................................. 36.73
321799 - ..
321800 - 17. Total..................................... 398.95
321802 - ..
321803 - In California sales tax is collected on the full retail price of the
321804 - device, not the discount price you pay.
321805 -
321806 - [On 140101 1821 problem Samsung Galaxy S3 out of sync
321807 - Verizon network cellular tower, clock time too slow.
321808 - ref SDS 14 OC5I
321810 - ..
321811 - In Massechusetts and Nevada, sales tax is calulated on the ZVW cost
321812 - of the device. The sales tax charged on your device was based on
321813 - $399.99
321814 -
321815 - 18. This payment.............................. $398.95
321816 -
321817 - 19. Payment Method............................ VISA
321819 - ..
321820 - Posting expense ledger...
321821 -
321825 - ..
321826 - 20. Return Policy
321827 -
321828 - New and Certified Pre-Owned merchandise items may only be
321829 - returned or exchanged within 14 days. (131031).
321831 - ..
321832 - You are permitted to make one exchange.
321834 - ..
321835 - A restocking fee of $35 ($70 for Netbooks, Tablets and
321836 - Notebooks) applies to any return or exchange of a wireless
321837 - device (excluding Hawaii).
321839 - ..
321840 - See Verizonwireless.com/returnpolicy for complete details.
321842 - ..
321843 - To receive a credit for the activation fee, cancellations must
321844 - occur within 3 days of activation of service.
321846 - ..
321847 - 21. Thank you.
321848 -
321849 - The New My Verizon
321850 - All the Tools
321851 - All the Features
321852 - More Convenience
321854 - ..
321855 - 22. Visit Verizonwireless.com for more.
321857 - ..
321858 - 23. Visit VerizonWirelessSurvey.com to tell us about your
321859 - experience.
321860 -
321861 - [On 140101 1821 problem Samsung Galaxy S3 out of sync
321862 - Verizon network cellular tower, clock time too slow.
321863 - ref SDS 14 OC5I
321864 -
321866 - ..
321867 - Received 2nd invoice saying...
321868 -
321869 - 1. Verizon Wireless
321870 - 20 Cresant Drive
321871 - Pleasant Hill, CA 94523 5513
321872 - 925 288 8855
321874 - ..
321875 - 2. Invoice................................... SCHI535MBB
321877 - ..
321878 - 3. Date...................................... 131017 1651 PDT benbesh EY592
321880 - ..
321881 - 4. Order Location............................ 08938 01 #645412
321882 - Order Type................................ PS
321884 - ..
321885 - 5. Receive Location.......................... 08938 01 Register 51
321886 -
321887 - Service
321888 - Line 1
321890 - ..
321891 - 6. Account Level Plan........................ 86492
321892 -
321893 - Share everything UNL talk & text
321894 -
321895 - 2 GB............ $60 0612
321897 - ..
321898 - 7. Service................................... 77573
321899 -
321900 - Smartphone line
321901 - access.......... $40
321903 - ..
321904 - 8. Date of Activation........................ 131017
321906 - ..
321907 - 9. Contract End Date......................... 151017
321909 - ..
321910 - 10. Early Termination Fee..................... Up to $350
321912 - ..
321913 - 11. Features
321914 -
321915 - 1. Text messaging........................ $ 0.00
321916 - 2. Dynamic Private IP.................... $ 0.00
321917 - 3. Caller ID............................. $ 0.00
321918 - 4. International Dial Allowed............ $ 0.00
321919 - 5. Email access PDA...................... $ 0.00
321920 - 6. RTR/UC Trigger ALP.................... $ 0.00
321921 - 7. SDM Remote Query enabled.............. $ 0.00
321922 - 8. Mobile hot spot trigger............... $ 0.00
321923 - 9. Busy transfer......................... $ 0.00
321924 - 10. 3-way calling......................... $ 0.00
321925 - 11. 4G Provisioning....................... $ 0.00
321926 - 12. Call Delivery......................... $ 0.00
321927 - 13. Call Waiting.......................... $ 0.00
321928 - 14. Pay as you ($.20 per message)......... $ 0.00
321929 - 15. No answer transfer.................... $ 0.00
321930 - 16. Call forwarding....................... $ 0.00
321931 - 17. Mobile hotspot 4G..................... $ 0.00
321932 - 18. Provisioning.......................... $ 0.00
321933 - 19. Basic voice mail...................... $ 0.00
321934 - 20. Streamlined billing................... $ 0.00
321935 - 21. RTR for ALP........................... $ 0.00
321936 - 22. Picture message Provisioning.......... $ 0.00
321937 - 23. Total mobile protection............... $ 0.00
321938 - 24. Data provision ALP.................... $ 0.00
321939 - 25. Email trigger ALP $0.................. $ 0.00
321940 - 26. 4G application access................. $ 0.00
321941 - 27. 4G Internet access.................... $ 0.00
321942 - 28. Data roam USA Canada.................. $ 0.00
321943 - 29. Message waiting indicator............. $ 0.00
321944 - 30. Line access fee talk text data share.. $40.00
321946 - ..
321947 - 12. MTN........................................ 916 539 2440
321949 - ..
321950 - 13. Device ID.................................. 990003489488987
321951 -
321952 - [On 140101 1821 problem Samsung Galaxy S3 out of sync
321953 - Verizon network cellular tower, clock time too slow.
321954 - ref SDS 14 OC5I
321956 - ..
321957 - 14. ICCID...................................... 89148000000740254926
321959 - ..
321960 - 15. Please note features and services may not be compatible with
321961 - all devices.
321963 - ..
321964 - 16. A Verizon wireless sim may only be used with devices certified
321965 - for use on Verizon wireless network.
321967 - ..
321968 - 17. You can check if your device is certifid at...
321969 -
321970 - http:///www.verizonwireless.com/certifieddevice
321972 - ..
321973 - 18. Taxes and surcharges apply and may vary
321975 - ..
321976 - 19. Federal universal service charge of 15.60% of interstate and
321977 - international telecom charges (varies quarterly based on FCC
321978 - rate) and a $0.21 Regulatory charge and $0.90 administrative
321979 - charge per line/month are our charges, not taxes.
321981 - ..
321982 - 20. Agreement
321983 -
321984 - 1. I understand that if I am porting in my phone number from
321985 - another service provider, I may owe that provider an early
321986 - termination fee and other charges, and I understand that,
321987 - during the porting process, the ability for me to receive
321988 - calls, including return calls from 911 pesonnel, will not
321989 - be available.
321991 - ..
321992 - 2. I agree to the current Verizon Wireless customer agreement
321993 - (with extended limited warranty/service contract, if
321994 - applicable), including the terms and conditions of my plan
321995 - and any optional services I have agreed to purchase as
321996 - reflected on the service summary, all of which I have had
321997 - the opportunity to review. I understand I am agreeing to
321998 - an early termination fee per line, limitations of
321999 - liability for service and equipment, settlement of
322000 - disputes by arbitration and other means instead of jury
322001 - trials, and other important terms in the customer
322002 - agreement. I am aware that I can view the customer
322003 - agreement anytime at verizonwireless.com or in my Verizon
322004 - account.
322006 - ..
322007 - 21. Account owner signature
322009 - ..
322010 - 22. Thank you.
322011 -
322012 - The New My Verizon
322013 - All the Tools
322014 - All the Features
322015 - More Convenience
322017 - ..
322018 - 23. Visit Verizonwireless.com for more.
322020 - ..
322021 - 24. Texting and driving it can wait.
322022 -
322023 - For more information visit itcanwait.com
322025 - ..
322026 - 25. Visit VerizonWirelessSurvey.com to tell us about your
322027 - experience.
322028 -
322029 -
322030 -
3221 -
SUBJECTS
Default Null Subject Account for Blank Record
3303 -
330401 - ..
330402 - Instructions Using Samsung Galaxy S3
330403 -
330404 -
330405 - 1. We have a problem of suggenly getting a ring when the ring has
330406 - been turned off, so that incoming calls cause a vibration
330407 - notice, rather than a disruptive noise.
330409 - ..
330410 - Today, we went to Verizon, and the Manager, Michale, suggested
330411 - pressing...
330412 -
330413 - a. Left side button to open a volume bar for system sound.
330414 - This generally needs to be maximum in order to hear people
330415 - talking either in telephone calls, or getting instructions
330416 - on the Internet, e.g., driving instructions.
330418 - ..
330419 - When the volume guage appears, there is a star button on
330420 - the right. Pressing it opens a menu for changing volume
330421 - on individual sounds.
330423 - ..
330424 - b. The first feature listed in the menu is for ring tone
330425 - volume. Move it all the way to the left to turn off
330426 - ringtone.
330427 -
330429 - ..
330430 - 2. Driving voice directions and map is obtained by...
330431 -
330432 - a. Open Microphone application.
330433 -
330434 - b. There is a microphone image, press it to activate talking
330435 - to application.
330437 - ..
330438 - c. Say name of location to find.
330439 -
330440 - The operating system will use GPS to find the destination
330441 - location.
330442 -
330444 - ..
330445 - d. Press microphone again, and say...
330446 -
330447 - Navigate.
330449 - ..
330450 - The application will find current location, and provide a
330451 - map with directions to the destintion location identified
330452 - in step c, above.
330454 - ..
330455 - e. Voice directions to reach destination will supplement the
330456 - map for getting to the target destintion.
330457 -
330458 -
330459 -
330460 -
330461 -
330462 -
330463 -
330464 -
330465 -
330466 -
330467 -
330468 -
330469 -
3305 -