CONTACTS
0201 - Comcast
020101 - Mr. Customer Assistant
020103 - Customer Support Department
SUBJECTS
Comcast Payment $110.16 110712-110811 1 Months Communication Service
3703 -
3703 - ..
3704 - Summary/Objective
3705 -
370501 - Follow up ref SDS 57 0000. ref SDS 55 0000.
370502 -
370503 -
370504 -
370505 -
370506 -
370508 - ..
3706 -
3707 -
3708 - Background
3709 -
370901 - Background on Comcast services for account 8155400270740804 reported
370902 - on 110214 1910. ref SDS 18 SS5O
370904 - ..
370905 - Original rate of $128.51 for monthly communication services is listed
370906 - in the record ordering Comcast service, ref SDS 6 H13L The rate was
370907 - later changed to $115 per month, reported on 110125 0921, ref SDS 17
370908 - WZ4O
370910 - ..
370911 - On 110609 0849 Comcast made another billing mistake. ref SDS 22 UY6X
370912 - Contacted Comcast and entered into revised agreement reducing monthly
370913 - charges for all communication services to about $111. ref SDS 22 MQ6O
370915 - ..
370916 - On 111109 0800 Comcast agreed to provide HBO service for 3 months,
370917 - expiring on 120209, reported. 111109 1718, ref SDS 30 XP4N
370919 - ..
370920 - On 120109 0800 Comcast made billing mistakes charging $158, 120109
370921 - 0957, ref SDS 32 UY6X; after making corrections Comcast continued
370922 - making mistakes claiming agreement on 110609 expires on 120125, and so
370923 - proposed new agreement in the amount of $160 per month, reported on
370924 - 120109 0957. ref SDS 32 KG4O Since this conflicted with the
370925 - agreement, Comcast offered to increase the monthly charge to $144
370926 - instead of $160, shown on 120109 0957. ref SDS 32 SD8L Contacted AT&T
370927 - and got offer to provide comparable communication services for monthly
370928 - charge of $117, reported on 120109 0957, ref SDS 32 IO6O
370930 - ..
370931 - On 120116 1051 AT&T clarified offer to provide communication services
370932 - at same rate Comcast offered for comparable DTR, ref SDS 33 T59F;
370933 - called Comcast and entered revised agreement to continue current
370934 - communication services for monthly charge of $117.72, ref SDS 33 Z53M;
370935 - agreed to pay $128.04 on January invoice and due credit of $10.54 on
370936 - February invoice to reflect new agreement of $117.72, and in order to
370937 - avoid confusion in Comcast computer. ref SDS 33 6F94
370939 - ..
370940 - On 120118 0610 paid Comcast $128.04. ref SDS 34 EG8M
370942 - ..
370943 - On 120615 1424 AT&T offered to provide expanded communication
370944 - services including 2 digitl controllers rather than 1 currently
370945 - provided by Comcast. ref SDS 40 9M6F
370947 - ..
370948 - On 120620 changed agreement with Comcast to expand television services
370949 - and to continue Internet and telephone services for 12 months at the
370950 - rate of $112.65. ref SDS 41 LB8L
370952 - ..
370953 - On 120911 1502 Hector at AT&T offered again to provide comparable
370954 - communicaiton services for $117 per month, but increased rebate to
370955 - $400. ref SDS 45 LL8J
370957 - ..
370958 - On 130108 received letter from Comcast reporting account in good
370959 - standing. ref SDS 50 BN5H
370961 - ..
370962 - On 130308 1142 received letter from AT&T offering $400 rebate for
370963 - ordering communication services on television, Internet, telephone.
370964 - ref SDS 52 7L5N
370965 -
370966 -
370967 -
370969 - ..
3710 -
3711 -
3712 - Progress
3713 -
371302 - ..
371303 - Billing for Communication Services Presented on Internet...
371304 -
371305 - Follow up ref SDS 57 4E7O, ref SDS 55 4E7O.
371306 -
371310 - http://www.comcast.com/payonline
371311 -
371312 -
371313 -
371314 -
371316 - ..
3714 -
3715 -
3716 - 1758
3717 -
371701 - Payment Comcast Communication Services New Monthly Rate $104
371702 -
371703 - Follow up ref SDS 57 EG8M, ref SDS 55 EG8M.
371704 -
371705 - On 120620 agreed to Comcast services for payment of $112.65 per month.
371706 - 120620 1215, ref SDS 41 LB8L This was confirmed in letter to Comcast
371707 - later that day. ref SDS 41 J47F
371709 - ..
371710 - Comcast's letter on received on 130208, reports account in good
371711 - standing. ref SDS 50 BN5H
371713 - ..
371714 - Submitted letter today updating account to new monthly rate of
371715 - $104.00, and saying...
371716 -
371717 - 1. Subject: Comcast Store Visit - Account 8155400270740804
371718 - Date: Mon, 15 Jul 2013 04:54:04 -0700
371722 - ..
371723 - 2. Dear Staci,
371725 - ..
371726 - 3. This confirms changes to subject account shown in Comcast's
371727 - letter dated June 4, 2013 - see ref SDS 56 K47L
371729 - ..
371730 - 4. On June 20, 2012, we entered a 2-year agreement with Comcast to
371731 - provide communication services (Internet, television,
371732 - telephone) for payment of $112.65 per month, as set out in
371733 - documents prepared by Markell. ref SDS 41 LB8L The parties
371734 - have performed on this agreement for the past 12 months.
371735 - ref SDS 0 PF9G
371737 - ..
371738 - 5. Your letter last month claimed the agreement provided for $20
371739 - increase the 2nd year [...reported on 130604 1320. ref SDS 56
371740 - 8596...] making monthly payment $132.65. This is not supported
371741 - by the record. Markell's documents simply state the monthly
371742 - payment is $112.65 for the agreed scope. ref SDS 41 HS5G
371744 - ..
371745 - 6. Last week I met with Candice in your office, and she advised
371746 - that customers can reduce monthly payments to meet budget
371747 - requirements by furnishing independently DVR and modem
371748 - equipment, rather than rent from Comcast. Since we have 2
371749 - cable box DVRs, Candice said that returning both devices lowers
371750 - monthly payments by $9.95 + $17.95 for a total reduction of
371751 - $27.90 plus tax.
371753 - ..
371754 - 7. On July 11th, I returned these 2 cable box devices to Comcast.
371755 - ref SDS 58 4N5H
371757 - ..
371758 - 8. To avoid investing more time in this transaction, and in
371759 - consideration of Comcast excellent service, including customer
371760 - support, I agree to the $20 increase proposed in your letter on
371761 - June 4th. This results in a net decrease of $7.90 plus tax
371762 - from $112.65, making a revised monthly payment of $104,
371763 - effective with the current billing cycle. Please report this
371764 - new monthly payment to Comcast Billing Department.
371766 - ..
371767 - 9. I am making this new payment today.
371769 - ..
371770 - 10. Thanks again for timely response in your letter on June 4th,
371771 - clarifying the record in this case.
371772 -
371778 -
371780 - ..
371781 - Posting expense ledger...
371785 - ..
371786 - Payment history...
371787 -
371788 - 130716......................... 104.00...... ref SDS 0 UY6X
371789 - 130610......................... 112.65...... ref SDS 57 UY6X
371790 - 130509......................... 112.65...... ref SDS 55 UY6X
371791 - 130408......................... 112.65...... ref SDS 54 UY6X
371792 - 130308......................... 112.65...... ref SDS 53 UY6X
371793 - 130208......................... 112.65...... ref SDS 51 UY6X
371794 - 130109......................... 112.65...... ref SDS 49 UY6X
371795 - 121213......................... 112.65...... ref SDS 48 UY6X
371796 - 121112......................... 112.65...... ref SDS 47 UY6X
371797 - 121009......................... 112.65...... ref SDS 46 UY6X
371798 - 120911......................... 112.65...... ref SDS 44 UY6X
371799 - 120809......................... 112.65...... ref SDS 43 UY6X
371800 - 120710......................... 112.65...... ref SDS 42 UY6X
371801 - 120611......................... 117.72...... ref SDS 39 UY6X
371802 - 120508......................... 118.23...... ref SDS 38 UY6X
371803 - 120418......................... 117.72...... ref SDS 37 UY6X
371804 - 120308......................... 117.72...... ref SDS 36 UY6X
371805 - 120208......................... 106.99...... ref SDS 35 UY6X
371806 - 120118......................... 128.04...... ref SDS 34 UY6X
371807 - 111208......................... 111.25...... ref SDS 31 UY6X
371808 - 111109......................... 111.25...... ref SDS 30 UY6X
371809 - 111008......................... 111.23...... ref SDS 26 5V4M
371810 - 110908......................... 111.21...... ref SDS 25 5V4M
371811 - 110810......................... 111.21...... ref SDS 24 5V4M
371812 - 110708......................... 110.16...... ref SDS 23 5V4M
371813 - 110609......................... 111.71...... ref SDS 22 5V4M
371814 - 110509......................... 114.24...... ref SDS 21 5V4M
371815 - 110408......................... 114.54...... ref SDS 20 5V4M
371816 - 110308......................... 114.58...... ref SDS 19 5V4M
371817 - 110214......................... 105.96...... ref SDS 18 5V4M
371818 - 110125......................... 115.00...... ref SDS 17 5V4M
371819 - 101225......................... 134.18...... ref SDS 16 5V4M
371820 - 101201......................... 124.71...... ref SDS 13 0266
371821 - 101009......................... 231.57...... ref SDS 10 0266
371823 - ..
371824 - Paid with Wells Fargo online......... $104.00...... ref SDS 9 1H51
371825 -
371826 - Reference...................... RBC9E3S3
371827 - Paid........................... 130715
371828 - Send payment on................ 130715
371829 - Deliver by..................... 130717
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371840 -