CONTACTS
0201 - Comcast Corporation
020101 - Mr. Customer Assistant
020103 - Customer Support Department
0202 - Tivo, Inc
020201 - Ms. Annette NLN; Customer Support
020203 - Technical Support
020204 - Chat with Us
SUBJECTS
Tivo Cable Card Comcast Activation Pairing Account 8155400270740804
3503 -
3503 - ..
3504 - Summary/Objective
3505 -
350501 - Follow up ref SDS 8 0000. ref SDS 6 0000.
350502 -
350503 -
350504 - [On 130727 1844 at 0620 the next day on 130728, complete
350505 - Ethernet network system upgrade with new Arris TM822G high
350506 - speed modem, ref SDS 11 IP5M, Intel network adapter,
350507 - ref SDS 10 VK9N, new cat6 cabling, and new Netgear R6300
350508 - router on 130716 1347, ref SDS 9 0001, testing indicates
350509 - Internet speed increased for downloads over 100%; upload
350510 - speed increased slightly, and DTR between computers on LAN
350511 - is still very slow. ref SDS 11 HJ67
350512 -
350513 -
350515 - ..
3506 -
3507 -
3508 - Progress
3509 -
350901 - TiVo Premiere XL4 TCD758250 HD DVR
350902 -
350903 - Follow up ref SDS 8 BH8M, ref SDS 6 BH8M.
350904 -
350905 - Visited Comcast in Concord on Salvio street.
350907 - ..
350908 - Talked to Jose.
350910 - ..
350911 - He said Lili was mistaken about Comcast having a cable card ready to
350912 - pickup. So had to wait about 30 minutes.
350914 - ..
350915 - Received cable card with documentation saying...
350916 -
350917 - Comcast
350918 - 9602 S 300 W Ste B Sandy UT
350919 - 800 945 2288
350920 -
350921 - Date............................ 130709 0951
350922 -
350923 - 1M3C QNA
350925 - ..
350926 - Subscriber Information
350927 -
350934 - ..
350935 - Statement balance................. $295.03
350936 - Last Payment...................... $112.65
350937 -
350941 - ..
350942 - Equipment serial number is also shown in Tivo online menu system,
350943 - reported below. ref SDS 0 WI6H
350945 - ..
350946 - Comcast documentation contunues...
350947 -
350948 - Call to activate.....
350949 -
350950 - 855 652 3446
350952 - ..
350953 - Jose said to install the cable card into the Tivo device then wait 5
350954 - minutes and call Comcast to activate.
350955 -
350957 - ..
3510 -
3511 -
3512 - 1056
3513 -
351301 - Called Comcast...
351302 -
351303 - 855 652 3446
351305 - ..
351306 - This is the number Jose submitted on the cable card documentation, per
351307 - above, ref SDS 0 QU63,
351309 - ..
351310 - Could not talk to anyone to activate the thing, so called regular
351311 - Comcast number...
351312 -
351313 - 800-945 2288 O-00000859 0405
351315 - ..
351316 - Talked to Grace...
351318 - ..
351319 - Told Grace the last 4 digits of cable card......... KN19, per above. ref SDS 0 QU60
351321 - ..
351322 - Grace said support for Tivo is at...
351323 -
351324 - 877-405 2298 O-00000859 0405
351326 - ..
351327 - Tivo remote control instructions...
351328 -
351329 - http://www.tivo.com/assets/pdfs/products/TiVo_PremiereRemote_map.pdf
351330 -
351332 - ..
351333 - Access Comcast On Demand movies guidance...
351334 -
351335 - http://www.tivo.com/mytivo/howto/downloadmoviesandtv/howto_xfinity-ondemand.html
351337 - ..
351338 - This says in part....
351339 -
351340 - To access the XFINITY On Demand catalog:
351341 -
351342 - Tivo Central................. Tivo button at top of remote
351344 - ..
351345 - When using TiVo with HD menus, from the TiVo Central® screen:
351346 -
351347 - Select 'Find TV, Movies, & Videos' > 'XFINITY on Demand.'
351349 - ..
351350 - When we opened this menu location, "Xfinity on Demand" was not
351351 - listed.
351352 -
351353 -
351354 -
351355 -
351356 -
351357 -
351358 -
351359 -
351361 - ..
3514 -
3515 -
3516 - 1930
3517 -
351701 - Activation Cable Card with Tivo Cable Controller Device
351702 - Pair Cable Card with Tivo Cable DVR Recorder Device
351703 - Cable Card Paired with Tivo Cable DVR Recorder Device
351704 -
351705 - Called Comcast and talked to Kel..
351706 -
351707 - 877-405 2298 O-00000859 0405
351709 - ..
351710 - Kel asked about Cable card being "paired" with Tivo Box.
351712 - ..
351713 - Reviewed the record showing Grace did not mention this during the call
351714 - this morning, and so nothing was done, per above. ref SDS 0 N44L
351716 - ..
351717 - Kel said that in order for Comcast to complete activating the cable
351718 - card, it must be "paired" with the Tivo controller box.
351720 - ..
351721 - Kel gave following instructions to navigate Tivo menus...
351722 -
351723 - Tivo Central.............. open with Tivo button
351724 - Setting & Messages
351725 - Settings
351726 - Remote, Cablecard, & Devices
351727 - Cablecard Decoder
351728 - Cablecard Options (for installers)
351729 - Cardmenu Menu
351730 - CableCard Pairing
351732 - ..
351733 - This location lists various identification numbers, which are read to
351734 - Kel over the phone...
351735 -
351736 - In order to start cable service for this device please contact
351737 - your cable provider...
351738 -
351739 - 800 206-2278
351741 - ..
351742 - Cable Card ID #............... 000-019-773-590-5
351743 - Host ID # .................... 035-013-356-960-7
351744 - Data # ....................... 185-380-443-99
351745 - Unit Address.................. 000-00197-73590-093
351746 - Cable Card serial #........... MA0929ZJKN19
351748 - ..
351749 - Tivo Comcast cable card for controller device serial number aligns
351750 - with letter from Comcast earlier today, per above. ref SDS 0 QU60
351751 -
351753 - ..
351754 - Kel said she used these numbers to complete activation of cable card
351755 - received this morning from Comcast office, per above. ref SDS 0 KL8O
351757 - ..
351758 - Kel said that in about an hour or so, all Comcast features will be
351759 - available.
351760 -
351761 - [On 130727 1844 at 0620 the next day on 130728, complete
351762 - Ethernet network system upgrade with new Arris TM822G high
351763 - speed modem, ref SDS 11 IP5M, Intel network adapter,
351764 - ref SDS 10 VK9N, new cat6 cabling, and new Netgear R6300
351765 - router on 130716 1347, ref SDS 9 0001, testing indicates
351766 - Internet speed increased for downloads over 100%; upload
351767 - speed increased slightly, and DTR between computers on LAN
351768 - is still very slow. ref SDS 11 HJ67
351770 - ..
351771 - Asked Kel for telephone number of Tivo technical support.
351773 - ..
351774 - Telephone for Tivo technician....
351775 -
351776 - 877 367 8486
351778 - ..
351779 - Only open from 0700 - 1900.
351780 -
351781 -
351782 -
351783 -
351784 -
3518 -
SUBJECTS
Tivo Desktop Plus Software License 2AXDW-ZF0P9-G0R5X-J2SZP-22AVV-U M
7203 -
7204 - 2000
720501 - ..
720502 - Desktop Software Network Transfer Movie Files to Computer Need Tivo
720503 - Network Transfer Movie Files to Computer Need Tivo Desktop Software
720504 - Tivo Desktop Software Required Transfer Files Across Network to Computer
720505 - Transfer Movie Files Across Network to Computer Requires Tivo Desktop Software
720506 -
720507 - Annette said in the support session last week that customers need
720508 - another Tivo product, Desktop Plus software, 130705 1217, ref SDS 6
720509 - Q465, installed on the computer to download movies from the Tivo
720510 - controller through the Ethernet network to the computer, ref SDS 6
720511 - Q48G, and referencing Tivo Internet address at...
720512 -
720513 - http://support.tivo.com/app/answers/detail/a_id/196
720515 - ..
720516 - There is only a single blue Ethernet 10/100 cable from router in the
720517 - office into the bedroom where c21, and now the Tivo DVR are located.
720518 - This blue cable is identified with rating category 6, which is the
720519 - Ethernet gigabit standard for fast data transfer, reported on 130309
720520 - 1015. ref SDS 3 OP6H
720522 - ..
720523 - Yesterday, connected blue catagory 6 network gigabit cable to the new
720524 - Tivo DVR device today, but will investigate using splitter for
720525 - connecting both c21 and the Tivo using the single network catagory 6
720526 - blue cable, planned in the record on 130708 1403. ref SDS 8 4O6O
720528 - ..
720529 - Today found Internet address...
720530 -
720531 - https://www3.tivo.com/store/addkey.do?sku=DPK001&WT.acc_add=desktop_plus_key
720532 -
720534 - ..
720535 - Paid......................... $15.99
720537 - ..
720538 - In a follow up call, another Tivo agent said that the record for
720539 - online "chat" meetings can be downloaded from Tivo at...
720540 -
720541 - http://www.tivo.com/mysupport
720543 - ..
720544 - For example, a later session the next day is identified as...
720545 -
720546 - 130710-007371
720547 -
720548 -
720550 - ..
720551 - Desktop Plus Software Purchase Download Install C21 and C18
720552 - Purchase Desktop Plus Software Download Install C21 and C18
720553 -
720554 - Downloaded software setup file to...
720555 -
720556 - g:\00\tivo\tivodesktop2.8.3.exe
720558 - ..
720559 - License key.......
720560 -
720561 - 2AXDW-ZF0P9-G0R5X-J2SZP-22AVV-U
720563 - ..
720564 - Media Access Key.................. 2208227155
720566 - ..
720567 - Open the TiVo Desktop software and select "Upgrade to TiVo
720568 - Desktop Plus" from the "Help" menu.
720569 -
720571 - ..
720572 - Received invoice from Tivo...
720573 -
720574 - 1. Subject: Your TiVo Order # TS26094714
720575 - Date: Wed, 10 Jul 2013 07:35:38 -0700
720578 -
720580 - ..
720581 - 2. Invoice #................................ TS26094714
720582 -
720583 - Order Date............................... 07/10/2013
720585 - ..
720586 - 3. Thank you for your TiVo order. We are currently processing
720587 - your order and will notify you by email once it has shipped.
720589 - ..
720590 - 4. To view the progress of your order, sign in to
720591 -
720592 - http://www.tivo.com/manage
720593 -
720594 - and choose "View Order History".
720596 - ..
720597 - 5. Order Summary
720598 -
720599 - Product...................................... DPK001
720601 - ..
720602 - TiVo Desktop Plus Software
720604 - ..
720605 - License key..................................
720609 - ..
720610 - Media Access Key.............................
720614 - ..
720615 - Price........................................ $ 15.99
720616 - Order Sub Total.............................. $ 15.99
720617 - Shipping..................................... $ 0.00
720618 - Tax.......................................... $ 0.00
720619 - Order Total.................................. $ 15.99
720621 - ..
720622 - Post expense ledger...
720626 - ..
720627 - 6. To use your purchased license key(s):
720628 -
720629 - Step1: Go to
720630 -
720631 - http://www.tivo.com/dvr-products/tivo-software/index.html
720632 -
720633 - ...and download the free TiVo Desktop software for PC Step2:
720634 - Open the TiVo Desktop software and select "Upgrade to Desktop
720635 - Plus" from the "Help" menu. Enter the license key provided
720636 - above and enjoy.
720638 - ..
720639 - 7. Billing Information
720646 - ..
720647 - 8. Card Number: 4***********0099
720651 - ..
720652 - 9. Shipping Information
720659 - ..
720660 - 10. Ship Method: H1 / Ground 4-6 Bus. Days
720662 - ..
720663 - 11. After shipment, ground (standard) delivery usually takes 4 to 6
720664 - business days, 2 Day delivery takes two business days, and 1
720665 - Day delivery takes one business day.
720667 - ..
720668 - 12. Order Terms
720669 -
720670 - For the terms and conditions that apply to your use of your
720671 - TiVo devices, visit
720672 -
720673 - http://www.tivo.com/polices.
720675 - ..
720676 - 13. If you chose a monthly TiVo service subscription with a
720677 - commitment, a minimum 1-year service commitment or longer is
720678 - required based on the Payment Plan you selected. In such cases,
720679 - early termination fees and other restrictions apply.
720681 - ..
720682 - 14. If you do not cancel your subscription, it will auto-renew on a
720683 - monthly basis at the same monthly rate until you call TiVo at
720684 - 1-877-367-8486, select option 2.
720686 - ..
720687 - 15. Visit
720688 -
720689 - http://www.tivo.com/policies
720690 -
720691 - ...for complete TiVo Terms and Conditions that apply to TiVo
720692 - Service, TiVo Payment Plans, Extended Warranty Plans, TiVo
720693 - Multi-Service Discount, and TiVo Service Gift Cards.
720695 - ..
720696 - 16. Orders accepted are subject to credit card and pricing review.
720697 - For more information, visit
720698 -
720699 - http://www.tivo.com/storeterms.
720701 - ..
720702 - 17. If you have additional questions on your order, visit
720703 -
720704 - http://www.tivo.com/manage
720705 -
720706 - ...and click "View Order History" or call TiVo Customer
720707 - Support at 877-367-8486 from 7 AM to 7 PM PT weekdays and 8 AM
720708 - to 6 PM PT weekends. Please do not respond to this email. We
720709 - cannot accept electronic replies to this email address.
720711 - ..
720712 - 18. TiVo.com
720714 - ..
720715 - 19. TiVo is required to apply sales tax to purchases in certain
720716 - states based on local law. CA residents: For TiVo devices
720717 - sold with service, a one- time tax will be applied on the full
720718 - retail value of the device. NV residents: A one-time tax will
720719 - be applied on the deemed sales price of the TiVo device when
720720 - sold with service. Other taxes may apply, as applicable.
720721 -
720722 -
720723 -
720724 -
720726 - ..
720727 - Desktop Software Patch Enable Transfer Files Tivo to Computer
720728 -
720729 - Also have to download software patch as instructed by Annette on
720730 - 130705 1217. ref SDS 6 Q465
720731 -
720732 - Instructions at...
720733 -
720734 - http://support.tivo.com/app/answers/detail/a_id/196
720735 -
720736 - 1. Download the TiVoToGo patch by clicking here.
720737 -
720738 - http://www.tivo.com/tivo-assets/exe/tivotogo/tivo-desktop-patch-setup.exe
720740 - ..
720741 - Stored in...
720742 -
720743 - g:\00\tivo\tivo-desktop-patch-setup.exe
720745 - ..
720746 - Instructions continue...
720747 -
720748 - 2. Open the tivo-desktop-patch-setup.exe file to apply the
720749 - patch.
720751 - ..
720752 - 3. Follow the instructions to apply the patch.
720754 - ..
720755 - 4. Once the patch has been applied, attempt to initiate a
720756 - transfer.
720758 - ..
720759 - 5. If successful, your TiVo Desktop application will continue to
720760 - allow transfers.
720762 - ..
720763 - 6. If unsuccessful, it is possible the patch may not have
720764 - installed correctly. Please attempt to apply the patch
720765 - again.
720767 - ..
720768 - 7. If the second attempt is unsuccessful, please contact TiVo
720769 - Technical Support for assistance.
720771 - ..
720772 - This patch applies only to TiVo Desktop 2.8.3 for Windows.
720773 - Older versions of TiVo Desktop and other third-party
720774 - applications and devices, such as ReadyDLNA devices, Windows
720775 - Home Server devices, and Roxio Toast/Popcorn for Mac may
720776 - still be incompatible. Until a software update is made
720777 - available for TiVo DVRs, these 3rd party devices and software
720778 - may not allow transfers. The availability date for these
720779 - software updates is still to be determined.
720780 -
720781 -
720783 - ..
720784 - No More Software Needed Microsoft Windows Media Player Displays Tivo Files
720785 - Media Player Microsoft Windows Displays Tivo Files No More Software Needed
720786 - Microsoft Windows Media Player Displays Tivo Files No More Software Needed
720787 -
720788 - In order to view certain types of video on your Tivo DVR, you will
720789 - need Apple Quick Time 7.1.3 or later. Download at...
720790 -
720791 - http://www.aple.com/quicktime
720792 -
720793 -
720795 - ..
7208 -
7209 -
7210 - 1345
7211 -
721101 - Called Tivo.
721102 -
721103 - 877 367 8486
721105 - ..
721106 - Talked to Tyler.
721107 -
721108 - 1. Can we uinstall Tivo Desktop plus and install to another cpu?
721109 -
721110 - 2. Convert to MPE4, but came out mp4, and picture is very poor,
721111 - does not fill screen.
721113 - ..
721114 - Turned out later this is not a problem, because upgraded to Media
721115 - Player v4.2.8 and it can play .tivo files.
721116 -
721117 -
721118 -
721119 -
721120 -
721121 -
721122 -
721123 -
721124 -