CONTACTS
0201 - Amazon.com
020101 - Mr. Justin C-NLN;
020103 - Order Department
SUBJECTS
C22 Fujitsu LIFEBOOK U772 14" Notebook Computer Amazon Order 102-827
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 6 0000. ref SDS 5 0000.
040502 -
040503 -
040504 -
040505 -
040506 -
040508 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Background - on 130618 ordered c20 for Robin, Fujitsu LIFEBOOK U772 -
040902 - 14" - Core i5 3427U, and paid over $1,400. 130618 1347, ref SDS 3 8K56
040903 - and for reasons shown on 130618 1347. ref SDS 3 AF5H
040905 - ..
040906 - On 130620 contacted Amazon and canceled the order, 130620 1015,
040907 - ref SDS 4 UW8O; this was confirmed by the seller, Beach in a letter
040908 - later that day. ref SDS 4 6Q9J After further communication, since the
040909 - order had already shipped, Beach was asked for procedures to return
040910 - the canceled order. ref SDS 4 5T6H Beach advised customer to refuse
040911 - to accept delivery from Fedex on tracking # 812085415787743 130620
040912 - 1015, ref SDS 4 QH8F
040914 - ..
040915 - On 130621 canceled order.
040917 - ..
040918 - On 130621 Fedex reports package for tracking # 812085415787743 was
040919 - delivered at 1358 in San Luis Obispo.
040921 - ..
040922 - On 130621 at 1840, called and left message for Robin to refuse the
040923 - package due a mistake.
040925 - ..
040926 - Robin sent a letter saying she called Fedex and refused the order.
040927 -
040928 -
040930 - ..
040931 - Fedex...
040932 -
040933 - http://www.fedex.com/us/
040934 -
040935 - 800 622 1147
040937 - ..
040938 - Ask for representative.
040940 - ..
040941 - Trudy.
040943 - ..
040944 - Tracking number...
040945 -
040946 - 812085415787743
040948 - ..
040949 - Trudy said Fedex records still show the package is being held for
040950 - Robin to pickup.
040951 -
040952 - Fedex
040953 - 1127 Chorro Street
040954 - SLO 93401
040955 - 805 543 3363
040957 - ..
040958 - This indicates Robin did not follow up on the letter to her Sunday
040959 - morning.
040960 -
040962 - ..
0410 -
0411 -
0412 - 1653
0413 -
041301 - Called and left another message for Robin to call Fedex and "refuse
041302 - delivery" of the package assigned tracking # 812085415787743.
041303 -
041305 - ..
0414 -
0415 -
0416 - 1705
0417 -
041701 - Sent letter to Robin saying...
041702 -
041703 - 1. Subject: Re: Please Refuse Again Delivery Fedex Tracking # 812085415787743
041704 - Date: Mon, 24 Jun 2013 17:05:33 -0700
041711 - ..
041712 - 2. Confirming voice message this afternoon, and following up the
041713 - letter Sunday morning on 130623 0221 PDT, shown below, talked
041714 - to Fedex again a few minutes ago. Trudy says they show package
041715 - with tracking # 812085415787743 is still held for you at...
041717 - ..
041718 - Fedex
041719 - 1127 Chorro Street
041720 - SLO, CA 93401
041721 - 80 543 3363
041723 - ..
041724 - 3. Please call Fedex first chance and refuse delivery.
041726 - ..
041727 - 4. If you have changed your mind, and decided to take delivery,
041728 - that's fine. Please let me know status on this matter.
041730 - ..
041731 - 5. How was the visit to Morro Bay?
041733 - ..
041734 - 6. It rained here today! Cannot remember ever getting rain in
041735 - June. Gosh, it's almost July; like you said, the year is half
041736 - over. Actually, it's raining again right now so I guess no
041737 - hiking today.
041738 -
041744 -
041745 -
041747 - ..
0418 -
0419 -
0420 - 2051
0421 -
042101 - Received letter from Robin saying...
042102 -
042103 - 1. Subject: Re: Please Refuse Again Delivery Fedex Tracking # 812085415787743
042104 - Date: Mon, 24 Jun 2013 18:33:39 -0700 (PDT)
042111 - ..
042112 - 2. I got your vmx, was at a doctor appointment when you called. I
042113 - called FedEx Friday and refused the package, asked them to
042114 - return to sender. I called again this afternoon after I
042115 - received your message, spoke with a girl named Cheyanne.
042116 - Cheyanne said they have to hold it for five days before
042117 - returning to sender, FedEx protocol. Anyway, supposedly it
042118 - will be go out, be shipped/returned to sender this Friday June
042119 - 28th.
042121 - ..
042122 - Robin responds to the call earlier today, above, ref SDS 0 4S6J, and
042123 - the letter sent mintues later, also above. ref SDS 0 V63I
042124 -
042125 - [...below reporting next day on 140625 at 0952 called
042126 - Cheyanne at Fedex in SLO and she advised local policy
042127 - requires holding packages 5 business days before returning
042128 - to sender. ref SDS 0 B453
042130 - ..
042131 - Robin's letter continues...
042132 -
042133 - 3. I'm sorry for the anxiety this must have caused you. I also
042134 - got a call from FedEx, a terminal somewhere inquiring if I had
042135 - picked up the package. Hmm....somewhere along the line,
042136 - someone didn't keep a thorough record, communication weakness.
042138 - ..
042139 - 4. I had a similar experience today at work. Courier came to pick
042140 - up a CD, request made by a copy service and the copy service
042141 - had already called last week, emailed a UPS label to me to send
042142 - it out UPS and UPS picked up last Thursday. So, I told the
042143 - courier the copy service should already have it....sheesh, a
042144 - lot of unnecessary expense, time spent due to poor
042145 - communication, record keeping.
042147 - ..
042148 - 5. Again, I called Friday and today and I'm so sorry about the
042149 - extra time and anxiety this has caused you.
042151 - ..
042152 - 6. Today was beautiful here, looked like it may rain but as yet no
042153 - raindrops:)
042155 - ..
042156 - 7. Yes, I enjoyed my time in Morro Bay with friends, thank you :)
042158 - ..
042159 - 8. Hope you have a relaxing evening cousin :)
042160 -
042161 - Robin
042162 -
042164 - ..
0422 -
0423 -
0424 - 2056
0425 -
042501 - Called Fedex again...
042502 -
042503 - http://www.fedex.com/us/
042504 -
042505 - 800 622 1147
042507 - ..
042508 - This number fails, so found another number for Fedex...
042509 -
042510 - 800 463 3339
042512 - ..
042513 - Ask for representative or press 0.
042515 - ..
042516 - Talked to Gerzon.
042518 - ..
042519 - Tracking number...
042520 -
042521 - 812085415787743
042523 - ..
042524 - Gerxon said Fedex records still show the package being held for Robin
042525 - to pickup at...
042526 -
042527 - Fedex
042528 - 1127 Chorro Street
042529 - SLO 93401
042530 - 805 543 3363
042532 - ..
042533 - Gerzon said there is a record showing Robin called last week to
042534 - request the package be held for pickup. There is no record of
042535 - subsequent calls to refuse delivery.
042537 - ..
042538 - Gerzon said Fedex has no policy to hold packages for 5 business days
042539 - after recipient refused delivery. He said that when delivery is
042540 - refused, packages are returned immediately. This seems conflicting
042541 - with advised Robin reports from Fedex in the letter earlier this
042542 - evening, per above. ref SDS 0 UR8O
042543 -
042544 - [...below reporting next day on 140625 at 0952 called Fedex
042545 - in SLO and Cheyanne advised that local policy requires
042546 - holding packages 5 business days before returning to
042547 - sender. ref SDS 0 B453
042549 - ..
042550 - Asked how customers can correct mistakes, since Robin has called twice
042551 - refusing delivery, and Fedex has no record of either call?
042553 - ..
042554 - Gerzon said Robin can call in and tell the Fedex representative that
042555 - she has called twice before refusing delivery, and request the 3rd
042556 - call be documented.
042558 - ..
042559 - Thanked Gerzon for excellent support. Asked to speak with a
042560 - supervisor.
042561 -
042562 -
042563 -
042565 - ..
0426 -
0427 -
0428 - 2116
0429 -
042901 - Talked to supervisor, Karla.
042902 -
042903 - Karla confirmed that Fedex does not have a policy to hold packages for
042904 - 5 business days after delivery is refused. She packages refused for
042905 - delivery are returned immediately. Karla further advised that
042906 - packages can only be held 5 days for pickup. After 5 business days,
042907 - packages held for pickup are returned to the sender.
042909 - ..
042910 - [...below reporting next day on 140625 at 0952 called Fedex
042911 - in SLO and Cheyanne advised that local policy requires
042912 - holding packages 5 business days before returning to
042913 - sender. ref SDS 0 B453
042915 - ..
042916 - Karla said Fedex has no procedure for customers to submit written
042917 - instructions. Everyhing in Fedex records is based on conversation.
042918 -
042919 -
042921 - ..
0430 -
0431 -
0432 - 2205
0433 -
043301 - Sent another letter to Robin saying...
043302 -
043303 - 1. Subject: Resolved eventually
043304 - Date: Mon, 24 Jun 2013 22:30:19 -0700
043311 - ..
043312 - 2. Hope your doctor visit was helpful.
043314 - ..
043315 - 3. Thanks for calling Fedex again. Looks like the gods are
043316 - against us on this.
043318 - ..
043319 - 4. Yes, I had a relaxing evening calling Fedex again, and talking
043320 - to Gerzon, and then to Karla (a supervisor). They say Fedex
043321 - has no policy to hold packages for 5 days after delivery is
043322 - refused. They claim Fedex returns packages automatically after
043323 - 5 days when packages are not picked up. So, one way or the
043324 - other this wayward little package will be returned. I would
043325 - send you a link on a fascinating record, but you report similar
043326 - experience at work, and so aver more shop talk.
043327 -
043328 - [...below reporting next day on 140625 at 0952 called Fedex
043329 - in SLO and Cheyanne advised that local policy requires
043330 - holding packages 5 business days before returning to
043331 - sender. ref SDS 0 B453
043333 - ..
043334 - 5. Saw an interesting movie this evening, kind of a gem really.
043335 - "Rushmore" - released in 1998. Have you seen it?
043336 - (Wikipedia...
043337 -
043338 - http://en.wikipedia.org/wiki/Rushmore_(film)
043340 - ..
043341 - 6. Everyone in this movie is a little quirky. Bill Murray plays a
043342 - rich industrialist, who somehow hangs out with a bright,
043343 - precocious and certainly eccentric 15 year old high school
043344 - student, Max, who tells everyone his dad is a brain surgeon,
043345 - but is really a barber. Thus, we are prepared early that he
043346 - has a gift for fiction, prodigiously displayed throughout the
043347 - story. The movie is difficult to explain, but was ranked #22
043348 - in the list of 100 best movies for the 1990s, so it got a lot
043349 - of attention. Max wants a relationship with a teacher; she
043350 - tries to be friends, but resists anything more. His best
043351 - friend seems to be a 10 year old. Max has a flare for writing
043352 - and directing school plays. There are many turns in the story
043353 - that make you reach to change channels, but then smoothly
043354 - transition into intriguing themes that hold attention. Just
043355 - wondered if you remember it?
043356 -
043363 -
043365 - ..
043366 - Next day, on 130625 at...
043368 - ..
0434 -
0435 -
0436 - 0952
0437 -
043701 - Called Fedex in SLO and talked to Cheyanne....
043702 -
043703 - Fedex
043704 - 1127 Chorro Street
043705 - SLO 93401
043706 - 805 543 3363
043708 - ..
043709 - Cheyanne confirmed Robin's letter, above, that the local Fedex office
043710 - in SLO holds packages for 5 business days no matter what. ref SDS 0
043711 - UR8O She does not remember Robin calling, but says she gets lots of
043712 - calls every day and so cannot distinguish one from another.
043714 - ..
043715 - Additionally, Cheyanne advised that she keeps no records of calls and
043716 - communication with customers. Her office is not connected with the
043717 - national Fedex system customers reach calling the main number...
043718 -
043719 - 800 463 3339
043721 - ..
043722 - That explains why Karla said Fedex has records of all my calls the
043723 - past few days, but none from Robin.
043725 - ..
043726 - Thanked Cheyanne for clarifying the record.
043727 -
043728 -
043729 -
043730 -
043731 -
043732 -
043733 -
043734 -
0438 -
Distribution. . . . See "CONTACTS"