CONTACTS
0201 - Ascendtech, Inc
020101 - Mr. Steve LastName; Technical Agent
020103 - Technical Assistance Department
SUBJECTS
C21 Video Card Replace $403.28 Fry's Invoice 8181114 Dated 130506 Fu
2903 -
2903 - ..
2904 - Summary/Objective
2905 -
290501 - Follow up ref SDS 75 0000. ref SDS 74 0000.
290502 -
290503 -
290504 -
290505 -
290507 - ..
2906 -
2907 -
2908 - Progress
2909 -
290901 - Samsung 840 Pro Slow Correct Disk Controller Error
290902 -
290903 - Follow up ref SDS 75 GE4L, ref SDS 74 GE4L.
290904 -
290905 - Received letter from Ascendtech saying...
290906 -
290907 - 1. Subject: RE: Correct Defective SSD Software Driver C21 - Claim $473.27 Defective Video Ascendtech order 368873 RMA CQ-44797
290908 - Date: Wed, 22 May 2013 13:15:27 -0500
290912 - ..
290913 - 2. Hello
290915 - ..
290916 - 3. Thank you
290918 - ..
290919 - 4. I did read it, but it just doesn't give me enough information
290920 - to understand exactly what is happening
290922 - ..
290923 - 5. The drive itself, does not have a driver
290924 -
290925 - The controller has a driver, that comes built into Windows I
290926 - don't understand why Windows would say its own driver, is not
290927 - up to date
290929 - ..
290930 - Ascendtech seems to reference "disk controller" which Microsoft
290931 - reports is not compatible with this version of Windows 7 service pack
290932 - 1, reported on 130509 0821. ref SDS 72 J63H
290934 - ..
290935 - Ascendtech letter continues...
290936 -
290937 - 6. The manufacturer might have a newer driver for the board
290939 - ..
290940 - 7. Going to the Asus website, I do see a few drivers You have to
290941 - choose the OS you have
290943 - ..
290944 - 8. I don't know if they are newer than what comes in Windows 7
290945 -
290946 - http://www.asus.com/us/Motherboards/SABERTOOTH_X79/#support_Download_29
290947 -
290948 - http://www.asus.com/us/Motherboards/SABERTOOTH_X79/#support_Download_30
290949 -
290950 - [On 130524 0754 meeting with Morris - found 2 Samsung 840
290951 - Pro SSD disks connected to gray port labled "SSD" on
290952 - motherboard, ref SDS 77 TS34; Internet research indicated
290953 - this connector labled "Marvell Serial ATA 6GB/s" in the
290954 - Asus manual may actually be a 3GB/s Silicon Image
290955 - connector, ref SDS 77 WI9H; therefore switched cables to
290956 - brown Intel X79 Serial ATA 6GB/s connectors, and this
290957 - increased performance about 100%. ref SDS 77 1E8O
290958 -
290960 - ..
290961 - 9. Thank you,
290962 - Steve
290963 - Ascendtech Tech Support
290964 - Service: (216) 458-1101
290965 - Support: (216) 458-1104
290966 - Fax: (440) 946-1101
290967 - website: www.ascendtech.us
290968 - Operating Hours: Mon - Fri 9AM - 6PM Est
290969 -
290970 -
290972 - ..
290973 - Internet research further found a location...
290974 -
290975 - http://www.asus.com/us/Motherboards/SABERTOOTH_X79
290977 - ..
290978 - This address says c21 Asus motherboard has a feature...
290979 -
290980 - Asus X79 SSD caching
290982 - ..
290983 - Further research found video gudance on using Asus x79 SSD caching...
290984 -
290985 - http://www.youtube.com/watch?v=uhCGo0LWaTY
290987 - ..
290988 - Apparently this requires software installation to perform SSD caching
290989 - configuration and setup.
290990 -
290991 -
290993 - ..
290994 - Asus Customer Support Motherboard Disk Controller
290995 -
290996 - Navigating through Asus Internet locations found...
290997 -
290998 - http://www.service.asus.com/#!consumer/csn9
291000 - ..
291001 - This has a telephone number to call for assistance on another matter,
291002 - but called this group for assistance finding customer support for the
291003 - Asus motherboard.
291004 -
291005 -
291007 - ..
2911 -
2912 -
2913 - 1036
2914 -
291401 - Called Asus....
291402 -
291403 - 866 455 2787
291405 - ..
291406 - Talked to Jason.
291408 - ..
291409 - Explained problem and background.
291411 - ..
291412 - Jason wanted the serial number on the motherboard.
291414 - ..
291415 - Could not find this in the record. Jason said the serial number is
291416 - on the product sales box.
291418 - ..
291419 - Explained this board was installed at the Ascendtech factory in Ohio,
291420 - reported on 130328 1452. ref SDS 48 ZQ35 The factory did not submit
291421 - a serial number.
291423 - ..
291424 - Jason asked for the name of the motherboard.
291426 - ..
291427 - This is shown on 130328 1452. ref SDS 48 O68J
291428 -
291429 - Asus Sabertooth X79 LGA2011 DDR3 Esata 3
291431 - ..
291432 - Jason created a support case on this call.
291434 - ..
291435 - Case number........................... 2659073
291437 - ..
291438 - He said to call
291440 - ..
291441 - Motherboard support hotline.
291443 - ..
291444 - Phone........................ 812 282 2787
291445 -
291446 -
291448 - ..
291449 - Questions...
291450 -
291451 - 1. Resolve disk controller error message reported by Microsoft
291452 - on 130509 0821. ref SDS 72 J63H
291453 -
291454 - Driver dated 2011 12 19 version 3.0.1.7016... may need to
291455 - be updated.
291456 -
291458 - ..
291459 - 2. Verify overclock settings with baseline...
291460 -
291461 - Power....................... 20 watts
291462 -
291463 -
291464 -
291465 -
291466 -
291467 -
291468 -
291469 -
291470 -
2915 -
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