CONTACTS
0201 - Ascendtech, Inc
020101 - Mr. Steve LastName; Technical Agent
020103 - Technical Assistance Department
SUBJECTS
C21 Video Card Replace $403.28 Fry's Invoice 8181114 Dated 130506 Fu
2903 -
2903 - ..
2904 - Summary/Objective
2905 -
290501 - Follow up ref SDS 73 0000. ref SDS 70 0000.
290502 -
290503 -
290504 -
290505 -
290506 -
290508 - ..
2906 -
2907 -
2908 - Progress
2909 -
290901 - Ascendtech Notified Pay Damages Repair C21
290902 -
290903 - Follow up ref SDS 73 GE4L, ref SDS 70 GE4L.
290904 -
290905 - Received letter to Ascendtech saying...
290906 -
290907 - 1. Subject: RE: C21 Claim $473.27 Defective Video Ascendtech order 368873 RMA CQ-44797
290908 - Date: Mon, 20 May 2013 14:43:01 -0500
290912 - ..
290913 - 2. Hello
290915 - ..
290916 - 3. I show Val set up a refund, for, $314.99
290917 - Did you send the video card in yet ?
290918 -
290919 - [On 130521 1233 Ascendtech letter sent to Val fails to
290920 - provide evidence supporting failure to pay damages for
290921 - defective video circuit board. ref SDS 74 GE4L
290922 -
290924 - ..
290925 - 4. Thank you,
290926 - Steve
290927 - Ascendtech Tech Support
290928 - Service: (216) 458-1101
290929 - Support: (216) 458-1104
290930 - Fax: (440) 946-1101
290931 - website: www.ascendtech.us
290932 - Operating Hours: Mon - Fri 9AM - 6PM Est
290933 -
290934 -
290935 - ==========
290937 - ..
290938 - 5. He paid $314.99 for the video card, we will refund him this amount:
290940 - ..
290941 - Ascendtech errs failing to pay for damages in the amount of $473.27
290942 - caused by defective work, reported in the letter to Ascendtech on
290943 - 130516 0931. ref SDS 73 ZN8G
290944 -
290945 - [On 130521 1233 Ascendtech letter sent to Val fails to
290946 - provide evidence supporting partial payment of damages for
290947 - defective video circuit board. ref SDS 74 GE4L
290949 - ..
290950 - Ascendtech may further err failing to refund customer payment for
290951 - baseline video graphics adapter circuit board in addition to
290952 - additional price of $314.99 for upgrade to "Ati Radeon Hd 7950 3GB
290953 - Hdmi Dvi 2 x mDP."
290955 - ..
290956 - Possibly, the baseline price for the computer does not include any
290957 - video graphics circuit board, in that Ascendtech website refers to
290958 - onboard video support.
290960 - ..
290961 - Ascendtech letter continues...
290962 -
290963 - 6. None Selected
290964 - Asus GeForce 8500GT 512MB Dvi Hdmi S-Vid [Add: $29.99]
290965 - Ati FirePro V5700 512MB Dvi & Dual Dp [Add: $49.99]
290966 - Ati Radeon HD6750 1GB PCI-e 2.1 Dvi Hdmi [Add: $115.99]
290967 - Ati Radeon HD6770 1GB PCI-e 2.1 Dvi Hdmi [Add: $129.99]
290968 - Ati Radeon Hd 7750 1GB Hdmi Dvi Dp Port [Add: $134.99]
290969 - Ati Radeon Hd 7850 1GB Hdmi Dvi Dp Port [Add: $209.99]
290970 - Ati Radeon Hd 7870 2GB Hdmi Dvi 2 x mDP [Add: $249.99]
290971 -
290972 - 7. ***Ati Radeon Hd 7950 3GB Hdmi Dvi 2 x mDP [Add: $314.99]*** - customer's
290973 - selection
290975 - ..
290976 - 8. Nvidia Geforce Gtx 670 2GB Hdmi Dvi & Dp [Add: $424.99]
290977 - Ati Radeon Hd 7970 3GB Hdmi Dvi Dp Port [Add: $479.99]
290978 - Nvidia Geforce Gtx 580 1.5GB 2xDVI mHDMI [Add: $519.99]
290979 - Nvidia Geforce Gtx 680 2GB Hdmi Dvi & Dp [Add: $549.99]
290980 -
290982 - ..
290983 - Ascendtech letter does not provide remedy to resolve Microsoft report
290984 - that software driver installed on c21 for Samsung 840 Pro SSD is
290985 - incorrect, reported to Ascendtech in the same letter on 130516 0931,
290986 - ref SDS 73 ZN4H, and citing Windows 7 Action Center report that
290987 - compatible drive not installed, shown on 130509 0821, ref SDS 72 646L,
290988 - and further citing Samsung performance diagnostics reporting 840 Pro
290989 - SSDs are not configured correctly, also on 130509 0821, ref SDS 72
290990 - H16F
290991 -
290992 -
290994 - ..
2910 -
2911 -
2912 - 1814
2913 -
291301 - Submitted response letter to Ascendtech saying...
291302 -
291303 - 1. Subject: Correct Defective SSD Software Driver C21 - Reconsider Claim $473.27 Defective Video Ascendtech order 368873 RMA CQ-44797
291304 - Date: Mon, 20 May 2013 19:13:18 -0700
291312 - ..
291313 - 2. Thanks for timely response in Ascendtech's letter today dated
291314 - 130520, shown above, ref SDS 0 GE4L, to claim for damages
291315 - recovering from defective video graphics adapter, and as
291316 - presented in the letter to Ascendtech last week, on 130516.
291317 - ref SDS 73 ZN8G
291319 - ..
291320 - 3. On 130516, defective AMD Radeon HD 7950 3GB video adapter was
291321 - shipped to Ascendtech, as set out in the letter on 130516 via
291322 - UPS tracking # 1ZW2119W0393296425. As shown in the record,
291323 - customer paid additional $21.58. Estimated delivery to your
291324 - attention is on 130523 (see line 2916. ref SDS 73 8R6L
291326 - ..
291327 - 4. Ascendtech proposal to refund $314.99 seems incorrect failing
291328 - to hold the customer harmless from diagnostic and shipping
291329 - expense, particularly having paid for 2 year warranty. If c21
291330 - was returned to the factory in Ohio and then shipped back to
291331 - California it seems likely, based on the record in this case,
291332 - that damages would have exceeded $700. Accordingly, the
291333 - customer should not be penalized mitigating damages for both
291334 - parties.
291335 -
291336 - [On 130521 1233 Ascendtech letter sent to Val fails to
291337 - provide evidence supporting failure to pay damages for
291338 - defective video circuit board. ref SDS 74 GE4L
291340 - ..
291341 - 5. Curious why tech installed the conventional hard drive as disk
291342 - 0, assigned drive j; and installed Samsung 840 Pro 256 GB SSD
291343 - with drive c disk 2, and made Samsung 840 Pro 512 GB SSD disk 1
291344 - with drives defghi. Work plan submitted to Ascendtech on
291345 - 130415 was to make disk 0 Samsung 840 Pro 256 GB drive c,
291346 - configure disk 1 Samsung 840 Pro 256 GB SSD. This merely
291347 - replicated original configuration, as shown in letter dated
291348 - 130415 (see line 341324. ref SDS 57 5O5H
291350 - ..
291351 - 6. Please comment on affect this change has to system performance.
291352 -
291353 - [On 130521 1233 Ascendtech letter says the order connecting
291354 - disks does not affect system performance. ref SDS 75 918O
291356 - ..
291357 - 7. Ascendtech's letter today does not provide solution to
291358 - Microsoft Windows "Action Center" error report that Samsung 840
291359 - SSDs are not configured with the correct software driver.
291360 - Samsung diagnostice makes the same finding, see the record on
291361 - 130509 beginning at line AH0455. ref SDS 72 5W6L
291363 - ..
291364 - 8. This issue was presented to Ascendtech in the letter last week
291365 - on 130516 line 290944. ref SDS 73 ZN9M
291366 -
291367 - [On 130524 0754 meeting with Morris - found 2 Samsung 840
291368 - Pro SSD disks connected to gray port labled "SSD" on
291369 - motherboard, ref SDS 76 TS34; Internet research indicated
291370 - this connector labled "Marvell Serial ATA 6GB/s" in the
291371 - Asus manual may actually be a 3GB/s Silicon Image
291372 - connector, ref SDS 76 WI9H; therefore switched cables to
291373 - brown Intel X79 Serial ATA 6GB/s connectors, and this
291374 - increased performance about 100%. ref SDS 76 1E8O
291376 - ..
291377 - 9. Please submit software driver for Samsung 840 Pro to resolve
291378 - Windows error report.
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