CONTACTS
0201 - Ascendtech, Inc
020101 - Mr. Steve LastName; Technical Agent
020103 - Technical Assistance Department
SUBJECTS
C21 Video Card Replace $403.28 Fry's Invoice 8181114 Dated 130506 Fu
2903 -
2903 - ..
2904 - Summary/Objective
2905 -
290501 - Follow up ref SDS 70 0000. ref SDS 69 0000.
290502 -
290503 -
290504 -
290505 -
290506 -
290508 - ..
2906 -
2907 -
2908 - Progress
2909 -
290901 - Ascendtech Notified Pay Damages Repair C21
290902 -
290903 - Follow up ref SDS 70 GE4L, ref SDS 69 GE4L.
290904 -
290905 - Submitted letter to Ascendtech saying...
290906 -
290907 - 1. Subject: C21 Claim $473.27 Defective Video Ascendtech order 368873 RMA CQ-44797
290908 - Date: Thu, 16 May 2013 10:27:47 -0700 PDT
290916 - ..
290917 - 2. On May 6, Fry's completed repairs to c21 by replacing defective
290918 - video card notified in letter to Ascendtech on May 4, shown
290919 - below, and following telecon with you on May 6. At that time,
290920 - on 130506 (May 6), you advised that c21 could be shipped back
290921 - to Ascendtech in Ohio for further repairs. This solution would
290922 - cost $551.99, and risk more damage with potential cost
290923 - estimated at $200, making total estimated cost of $751.99, plus
290924 - 2 - 3 weeks further delay (see the record on 130506 - line
290925 - 291303. ref SDS 70 PQTR
290927 - ..
290928 - 3. To mitigate damages the work was performed locally by Fry's
290929 - Electronics and completed the next day on 130507 at total cost
290930 - of $473.27, shown in the record on 130506 - line 292244.
290931 - ref SDS 70 2V6G
290933 - ..
290934 - 4. Today, the defective video adapater was shipped to Ascendtech
290935 - under subject RMA and to your attention, as done previously. I
290936 - will absorb the shipping cost on this return item.
290938 - ..
290939 - 5. Please issue credit on this account for $473.27.
290940 -
290941 - [...below on 130516 0931 at 1037 UPS tracking #
290942 - 1ZW2119W0393296425 shows defective video graphics adapter
290943 - circuit board shipped to Ascendtech. ref SDS 0 8R6L
290944 -
290945 - [On 130520 1535 letter from Ascendtech offers $314.99 to
290946 - settle claim for damages caused by defective video graphics
290947 - adapter circuit board. ref SDS 74 GU9M
290949 - ..
290950 - [On 130521 1233 at 1247 letter asks Ascendtech if failed
290951 - video adapter circuit board has been received. ref SDS 75
290952 - R69N
290954 - ..
290955 - [On 130521 1233 at 1247 letter reminds Ascendtech about
290956 - balance owed on claim to remedy defective video adapter
290957 - circuit board. ref SDS 76 H959
290959 - ..
290960 - 5. C21 was configured on May 9. ref SDS 72 0001
290962 - ..
290963 - 6. Overclocking was restored as planned in the original work order
290964 - 368873. Performance was improved by Ascendtech work installing
290965 - Samsung 840 Pro SSD 256 and 512 GB disks; however, performance
290966 - remains well below Samsung rated performance. Microsoft
290967 - Windows 7 issued Action Center report that the software driver
290968 - for the 2 SSD drives is incorrect. ref SDS 72 5W6L
290970 - ..
290971 - 7. Samsung diagnostics further report that 840 Pro SSD are
290972 - performing far below rated performance (see line AV0671.
290973 - ref SDS 72 H16F
290974 -
290975 - [On 130520 1535 Ascendtech letter does not submit corrected
290976 - software driver for SSD. ref SDS 73 GE4L
290978 - ..
290979 - [On 130520 1535 at 1628 letter to Ascendtech requests
290980 - submit corrected software driver for SSD. ref SDS 73 1A8N
290982 - ..
290983 - 8. This record indicates Ascendtech installed Samsung 840 Pro to
290984 - run with downlevel drivers, which operate the drives below
290985 - rated performance.
290987 - ..
290988 - 9. You previously indicated Val installed the Samsung 840 Pro and
290989 - got good results. Please assist getting a software driver that
290990 - resolves substandard performance on Samsung 840 Pro SSDs.
290991 -
290992 - [On 130524 0754 meeting with Morris - found 2 Samsung 840
290993 - Pro SSD disks connected to gray port labled "SSD" on
290994 - motherboard, ref SDS 77 TS34; Internet research indicated
290995 - this connector labled "Marvell Serial ATA 6GB/s" in the
290996 - Asus manual may actually be a 3GB/s Silicon Image
290997 - connector, ref SDS 77 WI9H; therefore switched cables to
290998 - brown Intel X79 Serial ATA 6GB/s connectors, and this
290999 - increased performance about 100%. ref SDS 77 1E8O
291001 - ..
291002 - 10. Thanks again for being a good partner assembling and setting up
291003 - c21 to meet system objectives.
291004 -
291010 -
291011 -
291013 - ..
2911 -
2912 -
2913 - 1037
2914 -
291401 - Prepare mailing label to ship video card to Ascendtech...
291402 -
291403 - Use address on 130410 0724. ref SDS 54 415G
291404 -
291418 -
291420 - ..
2915 -
2916 -
2917 - 1105
2918 -
291801 - Drove to UPS down the street in Concord...
291802 -
291803 - 1. UPS Store #854
291804 - 4425-C Treat Boulevard
291805 - Concord, CA 94521
291806 - 925 825 4623
291808 - ..
291809 - 2. Date......................................... 130516 1121
291811 - ..
291812 - 3. SHIPMENT INFORMATION
291813 - UPS GROUND COMMERCIAL
291814 - WEIGHT....................................... 4 LBS 2.8 oz
291815 - BILLABLE WEIGHT.............................. 5 LBS
291816 - DIMENSIONS................................... 12 X 12 X 6
291817 - DECLARED VALUE...............................
291819 - ..
291820 - 4. SHIP FROM:
291826 - ..
291827 - 5. SHIP TO:
291828 -
291829 - ASCEND TECH, INC RMA # DEPT
291830 - RMA # CQ-44797
291831 - 4722 E 355TH ST
291832 - WILLOUGHBY, OH 44094-4632
291833 - BUSINESS
291835 - ..
291836 - 6. SHIPMENT ID............................ MM6CP8YV15RVP
291838 - ..
291839 - 7. EXPECTED DELIVERY............................ 130523 EOD
291841 - ..
291842 - 8. Tracking............................... 1ZW2119W0393296425
291843 -
291844 - http://www.ups.com/tracking/tracking.html
291846 - ..
291847 - Ascendtech was notified that defective video graphics adapter circuit
291848 - board was shipped, reported in a letter today, shown above.
291849 - ref SDS 0 ZN8L
291851 - ..
291852 - UPS invoice continues...
291853 -
291854 - 9. Price........................................ $ 21.58
291856 - ..
291857 - Post expense ledger...
291860 -
291861 -
291863 - ..
2919 -
2920 -
2921 - 1437
2922 -
292201 - Received letter from Ascendtech saying...
292202 -
292203 - 1. Subject: RE: C21 Claim $473.27 Defective Video Ascendtech order 368873 RMA CQ-44797
292204 - Date: Thu, 16 May 2013 13:38:00 -0500
292212 - ..
292213 - 2. This is Steve
292215 - ..
292216 - 3. I am forwarding this to Val for you
292217 -
292218 -
292219 -
292220 -
292222 - ..
292223 - 4. Thank you,
292224 - Steve
292225 - Ascendtech Tech Support
292226 - Service: (216) 458-1101
292227 - Support: (216) 458-1104
292228 - Fax: (440) 946-1101
292229 - website: www.ascendtech.us
292230 - Operating Hours: Mon - Fri 9AM - 6PM Est
292231 -
292232 -
292233 -
292234 -
292235 -
292236 -
292237 -
292238 -
292239 -
292240 -
292241 -
2923 -
Distribution. . . . See "CONTACTS"