CONTACTS
0201 - Ascendtech, Inc
020101 - Mr. Steve LastName; Technical Agent
020103 - Technical Assistance Department
SUBJECTS
C21 Fry's Findings Defective Video Graphics Adapter Circuit Board Ca
2503 -
2503 - ..
2504 - Summary/Objective
2505 -
250501 - Follow up ref SDS 67 0000. ref SDS 66 0000.
250502 -
250503 - Received letter from Ascendtech asking about progress resolving video
250504 - problems on c21. ref SDS 0 7C7G Fry's called and left message that
250505 - diagnostics determined video card is bad. ref SDS 0 2F6N Drove to
250506 - Fry's and received diagnostic report explaining Fry's installed a
250507 - video card known to be working correctly. This resolved video
250508 - problems in c21, and it then passed all diagnostic tests. ref SDS 0
250509 - 4R8I Fry's does not have in stock a replacement video card, so quoted
250510 - $403 to furnish and install an equal or better component. ref SDS 0
250511 - MV3O
250512 -
250513 -
250514 -
250516 - ..
2506 -
2507 -
2508 - Progress
2509 -
250901 - Ascendtech Requests Status Resolving Video Problems C21
250902 -
250903 - Follow up ref SDS 67 GE4L, ref SDS 66 GE4L.
250904 -
250905 - Fry's plans call to report findings and recommendations to correct
250906 - problems with c21 listed in form submitted to Fry's on 130430 1315.
250907 - ref SDS 65 GG7H
250909 - ..
250910 - Received letter from Steve at Ascendtech saying...
250911 -
250912 - 1. Subject: FW: C21 RMA CQ-44797 Received with Problems
250913 - Date: Fri, 3 May 2013 13:28:39 -0500 1128 PDT
250917 - ..
250918 - 2. Hi
250920 - ..
250921 - 3. This is Steve
250923 - ..
250924 - 4. I was just wondering how everything was going ?
250926 - ..
250927 - 5. Please keep me updated if you have the time ?
250929 - ..
250930 - Steve follows up his letter on 130501 1548, ref SDS 66 024J, asking
250931 - about results of following instructions during telecon the day before
250932 - to correct video problems, reported on 130430 1315. ref SDS 65 155K
250933 -
250934 - [...below on 130503 1511 at 1530 Fry's determined c21 has
250935 - bad video card and quotes $403 to fix the problem by
250936 - installing another video adapter: NVIDIA MSI GTX-660TI
250937 - 3GB. ref SDS 0 4R8I
250939 - ..
250940 - [On 130504 1550 letter submits Fry's report to Ascendtech
250941 - and requests notice of corrective action on defective video
250942 - card. ref SDS 69 GE4L
250943 -
250945 - ..
250946 - Steve's letter concluces...
250947 -
250948 - 6. Thank you,
250949 -
250950 -
250951 - Steve
250952 - Ascendtech Tech Support
250953 - Service: (216) 458-1101
250954 - Support: (216) 458-1104
250955 - Fax: (440) 946-1101
250956 - website: www.ascendtech.us
250957 - Operating Hours: Mon - Fri 9AM - 6PM Est
250958 -
250959 -
250960 -
250962 - ..
250963 - On returning from hiking at Lafayette Reservoir, reported in the
250964 - record on 120101 0900, ref SDS 4 FQ3H, there was a telephone message
250965 - from Dheaa saying c21 passed all tests with another video card
250966 - installed. Fry's concludes the video card should be replaced.
250967 -
250969 - ..
2510 -
2511 -
2512 - 1530
2513 -
251301 - Drove to Fry's. Dheaa,
251302 - had already left for the day.
251304 - ..
251305 - Talked to another service representative...
251306 -
251307 - Jeff
251309 - ..
251310 - Jeff found on the Service Department computer and printed Fry's
251311 - diagnostic report on c21, saying the video card is bad, and that
251312 - installing a new video card fully resolved all performance issues.
251314 - ..
251315 - Asked Jeff for Fry's recommended solution to provide equal or better
251316 - video card?
251318 - ..
251319 - Jeff checked Fry's computer system and discovered Fry's does not show
251320 - current inventory in stock for c21 video graphics care listed in
251321 - original sales order on 130313 1130. ref SDS 39 PUQT
251322 -
251323 - ATI Radeon HD 7950 3GB 384-bit GDDR5 PCI
251324 - Express 3.0 x16 HDCP Ready CrossFireX
251326 - ..
251327 - Jeff recommended visiting computer sales department and getting
251328 - recommendation from computer sales representative for equal or better
251329 - component.
251331 - ..
251332 - We walked to the computer sales department.
251334 - ..
251335 - The salesman took to a component display shelf for video adapter
251336 - cards and recommended getting...
251337 -
251338 - NVIDIA
251339 - MSI Twin FrozrIII OC Edition
251340 - Geforce GTX 660 Ti 3GB GDDR5 PCI-E 3.0 Support
251341 - DirectX 11
251342 -
251343 -
251345 - ..
251346 - Diagnostic Findings Video Circuit Board Defective
251347 - Fry's Quotes $403 Replace Video Card under SRO 196557
251348 -
251349 - Follow up ref SDS 65 RV4O.
251350 -
251351 - 1. Store............................... 24
251353 - ..
251354 - 2. SRO................................. 196457
251356 - ..
251357 - 3. Date................................ 130503
251359 - ..
251360 - 4. Customer Information
251361 -
251362 - 1. Name............................ redacted
251365 -
251366 - 2. Address......................... redacted
251374 - ..
251375 - 5. For Repair Status Call.............. 925 852 0341
251377 - ..
251378 - 6. Service Information
251379 -
251380 - 1. Checked In By (Assoc #)......... 139860
251381 -
251382 - 2. Time checked in................. 130430 162431
251384 - ..
251385 - 7. Problem Description or Service Request
251386 -
251387 - WON'T POST
251389 - ..
251390 - 8. Problem Resolution or Service Completion
251391 -
251392 - PC has bad video card. [...details of display problems reported
251393 - originally on 130430 1315. ref SDS 65 GG7H...]
251395 - ..
251396 - Problem verified by swapping with known good video card.
251397 - System booted correctly to Windows 7 desktop. Enabled running
251398 - all standard diagnostic tests. PC passed all tests with
251399 - alternate video card.
251401 - ..
251402 - Customer requests quotation price to replace with comparable or
251403 - better. Fry's does not have in stock ATI Radeon HD 7950 3GB
251404 - 384-bit GDDR5 PCI Express 3.0 x16 HDCP Ready CrossFireX as
251405 - originally installed, nor any comparable ATI Radeon HD 7950 3GB
251406 - video cards.
251408 - ..
251409 - Fry's quotes $403.28 to furnish and install, tax included
251410 - following video adapter card: NVIDIA MSI GTX-660TI 3GB
251411 - Twin FrozrIII OC edition PCI 3.0 DirectX11.
251412 -
251413 - [On 130504 1550 letter submits this record of Fry's report,
251414 - per above, ref SDS 0 RV4O, to Ascendtech, and requests
251415 - notice of corrective action on defective video card.
251416 - ref SDS 69 GE4L
251418 - ..
251419 - [On 130507 1352 received c21 after Fry's demonstrated
251420 - product defects corrected by replacing video card on SRO
251421 - 196457 after paying $403.28 on invoice 8181114. ref SDS 70
251422 - 5R4G
251424 - ..
251425 - This quote is for video graphics adapter circuit board recommended by
251426 - Fry's components salesman, per above. ref SDS 0 RR69
251428 - ..
251429 - Switching from AMD ATI Radeon HD 7950 to an NVIDIA Twin FrozrIII
251430 - video adapter may solve persistent problems the past 6 month or so
251431 - using the HD 7960 adapter on c18.
251433 - ..
251434 - Fry's SRO 196457 continues...
251435 -
251436 - 9. Service Charges
251437 -
251438 - Diagnostic amount paid.............. $69.99
251440 - ..
251441 - 10. Customer Authorization for Service
251442 -
251443 - Signature
251444 -
251445 -
251446 -
251448 - ..
2515 -
2516 -
2517 - 1644
2518 -
251801 - NVIDIA Video Card Equal or Better Replace ATI Radeon HD 7950 3GB
251802 -
251803 - Research on Internet shows...
251804 -
251805 - MSI NVIDIA Geforce GTX 660 Ti 3GB GDDR5 OC
251806 - 2DVI/HDMI/DisplayPort PCI-Express 3.0 Video Card N660TI TF
251807 - 3GD5/OC
251809 - ..
251810 - Twin FrozrIII
251812 - ..
251813 - Chipset: NVIDIA Geforce GTX 660 Ti
251814 - Video Memory: 3GB GDDR5
251815 - Memory Interface: 192-bit
251816 - Bus: PCI-Express 3.0 x16
251817 - Max. Resolution: 2560 x 1600
251818 - Connectors: DVI-I, DVI-D, HDMI, DisplayPort
251819 - Thermal: Fansink (Dual Fans)
251821 - ..
251822 - Amazon................................ $330 (free shipping)
251823 -
251824 - http://www.amazon.com/MSI-DisplayPort-PCI-Express-N660TI-3GD5/dp/B009K1PY42
251825 -
251826 - Post purchase rebate.............. [-20]
251828 - ..
251829 - Have to obtain and submit forms.
251830 -
251831 -
251833 - ..
251834 - Overclock Video Graphics Circuit Board NVIDIA Twin FrozrIII
251835 - Twin FrozrIII Support Overclocking Temperature Cooling Feature
251836 -
251837 - Another source explains MSI NVIDIA Geforce GTX 660 Ti 3GB GDDR5 OC
251838 - support for overclocking...
251839 -
251840 - NVIDIA MSI Twin Frozr OC GeForce GTX 660 Ti 3GB
251841 - PCI-E OC w/ Dual DVI, HDMI, DisplayPort
251843 - ..
251844 - Product Information
251845 -
251846 - http://www.memoryexpress.com/Products/MX42018
251848 - ..
251849 - The new MSI GTX 660 Ti Twin Frozr graphics card based on
251850 - NVIDIA's latest 28nm GeForce GTX 660 Ti GPU, with 3GB of
251851 - memory and PCI Express Gen3 support. The new card features
251852 - the popular Twin Frozr III cooling design with dual 8cm
251853 - fans with Propeller Blade technology, nickel-plated copper
251854 - base, and Superpipe technology. The MSI GTX 660 Ti Twin
251855 - Frozr GPU temperature runs 25°C lower than the reference
251856 - board and noise is reduced by 16.9dB to deliver the best
251857 - thermal and noise performance. The GTX 660 Ti Twin Frozr
251858 - also supports the Afterburner overclocking utility, making
251859 - it simple to adjust the graphic card's power and timing
251860 - for even more performance. With support for NVIDIA 3D
251861 - Vision Surround and a maximum of 4 display outputs on a
251862 - single card, users will be able to enjoy the ultimate in
251863 - gaming and multi-tasking.
251865 - ..
251866 - Twin Frozr III Design Runs 25 C Cooler and 16.9dB Quieter
251867 - than Reference Design
251869 - ..
251870 - Support for MSI's Exclusive Afterburner Overclocking
251871 - Utility
251873 - ..
251874 - The MSI GTX 660 Ti Twin Frozr graphics card supports NVIDIA
251875 - GPU Boost technology to achieve optimal performance through
251876 - dynamic management of operating frequency. When used in
251877 - conjunction with MSI's exclusive Afterburner overclocking
251878 - utility, customize power and timing to maximize
251879 - overclocking potential.
251881 - ..
251882 - Amazon's price of $330 for the part, per above, ref SDS 0 MO7K, is
251883 - comparable to Ascendtech price of $315 for original ATI Radeon HD 7950
251884 - 3GB video card reported on 130313 1130. ref SDS 39 PUQT
251886 - ..
251887 - Certainly don't want to ship c21 back to Ohio and risk more damage in
251888 - transit. We still don't know if overclocking is going to work
251889 - correctly, as it did before shipping back for RMA CQ-44797. Fry's
251890 - says everything at this time tests okay with a good video card, so
251891 - hopefully can simply reset configuration for oc, as on 130404 1453.
251892 - ref SDS 51 XV6I
251894 - ..
251895 - We could buy the part and then ship the original video card to
251896 - Ascendtech for making a claim against the manufacturer, who can
251897 - decide on refurbishing the component.
251899 - ..
251900 - Further research showed 1 customer reporting reliability problems
251901 - with ATI AMD Radeon 7950 video card. Apparently the customer's
251902 - husband played games for extended hours, and within a week or so the
251903 - card failed. There is no explanation of components that failed.
251905 - ..
251906 - Possibly there was a bad memory chip. A circuit connection may have
251907 - broke during shipping.
251909 - ..
251910 - It worked fine when first received on 130404 1453. ref SDS 51 N13N
251912 - ..
251913 - The same card has worked well in c18 for over a year.
251915 - ..
251916 - Possible problems with switching to Nvidia is a new set of video
251917 - drivers, with new screens and new learning curve.
251918 -
251920 - ..
2520 -
2521 -
2522 - 2021
2523 -
252301 - Refurbish Video Cards Refurbished Only in Factory Special Equipment
252302 -
252303 - Called and talked to Morris.
252305 - ..
252306 - He concurred that video cards can shift slightly during shipping, and
252307 - so sometimes display problems are resovled by removing and resetting
252308 - the circuit board in the motherboard slot, as Steve recommended on
252309 - 130430 1315. ref SDS 65 155K Morris said that since this remedy did
252310 - not resolve the problem, also reported on 130430 1315. ref SDS 65
252311 - EQ53, and since Fry's found that replacing the video card fully
252312 - resolved the display problems, the record indicates the video card is
252313 - likely somehow bad.
252315 - ..
252316 - Morris explained the video card can likely be refurbished, but it
252317 - takes special equipment to test and identify the cause of problems,
252318 - and further to make repairs. Typically only original manufacturers
252319 - have this kind of equipment and expertise on hand.
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Distribution. . . . See "CONTACTS"