CONTACTS
0201 - Ascendtech, Inc
020101 - Mr. Steve LastName; Technical Agent
020103 - Technical Assistance Department
SUBJECTS
C21 Receive Ascendtech Order 368873 RMA CQ-44797 Ship Customer Fedex
3603 -
3603 - ..
3604 - Summary/Objective
3605 -
360501 - Follow up ref SDS 64 0000. ref SDS 63 0000.
360502 -
360503 -
360504 -
360505 -
360507 - ..
3606 -
3607 -
3608 - Progress
3609 -
360901 - Service Request Order (SRO) 196557 Paid $70 Invoice 8171843
360902 -
360903 - Follow up ref SDS 64 RV4O.
360904 -
360905 - Fry's will call to report findings and recommendations to correct
360906 - problems with c21 listed in form submitted to Fry's yesterday on
360907 - 130430 1315. ref SDS 64 GG7H
360909 - ..
360910 - Fry's did not call today, so drove to their office on Willow Pass
360911 - Road.
360913 - ..
360914 - Talked to an agent at the Service counter.
360916 - ..
360917 - He advised that Faisal was in a meeting.
360919 - ..
360920 - The agent could not find a record of Fry's having received c21
360921 - yesterday on 130430 1315. ref SDS 64 Z55K
360923 - ..
360924 - From the Service counter noticed what appeared to be c21 sitting
360925 - among other cpu's on the 2nd shelf along an adjacent wall behind the
360926 - Service counter.
360928 - ..
360929 - The agent walked over and retrieved a document that was on top of c21,
360930 - and read the customer's name and SRO assigned yesterday, reported on
360931 - 130430 1315. ref SDS 64 RV4O
360933 - ..
360934 - The agent used SRO 196557 to find Fry's record of performance on the
360935 - diagnostic work paid yesterday.
360937 - ..
360938 - The agent said that Faisal has not reported anything on SRO 196557.
360940 - ..
360941 - The agent said he will consult with Faisal after his meeting and Fry's
360942 - will call with status on completing initial diagnostics work.
360943 -
360945 - ..
3610 -
3611 -
3612 - 1647
3613 -
361301 - Received letter from Ascendtech saying...
361302 -
361303 - 1. Subject: RE: C21 RMA CQ-44797 Received with Problems
361304 - Date: Wed, 1 May 2013 13:09:36 -0500
361308 - ..
361309 - 2. Hello
361311 - ..
361312 - 3. Did you get the video card to re-seat last night ?
361314 - ..
361315 - This responds to the letter yesterday on 130430 1315. ref SDS 64 5A4L
361316 - transmitting the record on problems after receiving c21 from
361317 - Ascendtech via Fedex, reported on 130430 1315. ref SDS 64 JM7V During
361318 - the call, Steve suggested removing the AMD Radeon 7950 video graphics
361319 - circuit board from the motherboard and replacing it, as a technique to
361320 - clear corrupted video. ref SDS 64 155K The record shows this was done
361321 - and failed to correct video problems. ref SDS 64 IF3U
361322 -
361323 - [On 130503 1511 received another letter asking about
361324 - progress resolving video display problems. ref SDS 65 7C7G
361326 - ..
361327 - [On 130503 1511 at 1530 Fry's determined c21 has bad video
361328 - card and quotes $403 to fix the problem by installing
361329 - another video adapter: NVIDIA MSI GTX-660TI 3GB.
361330 - ref SDS 65 4R8I
361331 -
361333 - ..
361334 - 4. Thank you,
361335 - Steve
361336 - Ascendtech Tech Support
361337 - Service: (216) 458-1101
361338 - Support: (216) 458-1104
361339 - Fax: (440) 946-1101
361340 - website: www.ascendtech.us
361341 - Operating Hours: Mon - Fri 9AM - 6PM Est
361342 -
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3614 -
Distribution. . . . See "CONTACTS"