THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com
S U M M A R Y
DIARY: April 22, 2013 10:35 AM Monday;
Rod Welch
Yosemite Lodge change from King to 2 Queen-sized beds.
1...Summary/Objective
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CONTACTS
SUBJECTS
Yosemite Half-Dome Hike Permit Award Group 4 Paid $32 Recreation.gov
2103 -
2103 - ..
2104 - Summary/Objective
2105 -
210501 - Follow up ref SDS 8 0000. ref SDS 7 0000.
210502 -
210503 -
210504 -
210505 -
210507 - ..
2106 -
2107 -
2108 - Background
2109 -
210901 - On 121024 made reservations to stay at Yosemite Lodge 3 night.
210902 - ref SDS 1 XW6Y Ordered king-size bed and 2 singles, plus a sofa with
210903 - double mattres. ref SDS 1 VX4I Received confirmation letter.
210904 - ref SDS 1 LZ5H
210906 - ..
210907 - On 121109 called and asked Ross about he and Claudia doing Yosemite
210908 - trip to hike Half-Dome. ref SDS 2 QA8L Ross indicated they might be
210909 - able to do it, so plan to order 3 permits for Rod, Ross and Claudia,
210910 - since permits have to be arranged well in advance. ref SDS 2 QA8L
210912 - ..
210913 - On 130301 filed lottery application 6-1453944 for hiking CABLES ON
210914 - HALF DOME, ref SDS 3 HI9J, and created an account with Recreation.gov.
210915 - ref SDS 3 7J4L Listed Ross and alternate group leader. ref SDS 3 VL5H
210917 - ..
210918 - On 130415 received notice permits awarded hike Half Dome on 130918 in
210919 - Yosemite. ref SDS 4 AX4O Received confirmation letter. ref SDS 4 QR6L
210920 - Submitted letter to Ross and Claudia on make the hike. ref SDS 4 K24O
210922 - ..
210923 - On 130416 Ross notified that he and Claudia plan to do the Yosemite
210924 - visit. ref SDS 5 AX4O
210926 - ..
210927 - On 130419 received 4 electronic letters from Yosemite with permits
210928 - that can be printed online, and submitted 3 to Ross. ref SDS 7 AX4O
210929 - Received letter from Ross saying Hutch cannot make the trip, so it
210930 - will be just he and Claudia joining Kathy and me. ref SDS 7 8G9G
210931 - Letter notified Ross that he and Claudia can stay in our room.
210932 - ref SDS 7 6X8L Letter notified Kathy of planning for Ross and Claudia
210933 - to stay in our room with us. ref SDS 7 F25H
210935 - ..
210936 - On 130420 Ross concurred with planning for Yosemite trip. ref SDS 8
210937 - AX4O
210938 -
210939 -
210941 - ..
2110 -
2111 -
2112 - Progress
2113 -
211301 - Since Ross and Claudia are set for Yosemite, called to change from
211302 - King-size bed plus 2 other beds and a sofa with double mattress, to 2
211303 - double beds and the sofa, per reservation made on 121024 0855.
211304 - ref SDS 1 EY81
211306 - ..
211307 - 1. Reservation Confirmation # 78416A
211309 - ..
211310 - 2. The Yosemite Lodge at the Falls
211312 - ..
211313 - 3. Reservations Phone: 801-559-4892
211315 - ..
211316 - Talked to...
211317 -
211318 - Jessica
211320 - ..
211321 - Jessica said for some reason the room for reservation # 78416A has
211322 - only a single King size bed, and does not have any additional beds nor
211323 - a sofa that expands into a double mattres.
211325 - ..
211326 - We reviewed the record showing this conflicts with representations by
211327 - Erica when the reservation was made on 121024 0855. ref SDS 1 BU9I
211329 - ..
211330 - Jessica said somehow a mistake was made by Erica giving the wrong room
211331 - accomodations. She said the room we have costs the same as a room
211332 - with 2 additoinal beds and sofa, etc., as presented by Erica, when the
211333 - reservation was made on 121024. Jessica doesn't know what went wrong.
211335 - ..
211336 - Asked about switching to a room with 2 double beds, as originally
211337 - promised?
211339 - ..
211340 - Jessica said Yosemite Lodge is now booked solid for September 2013,
211341 - and so she cannot make this change. She suggested checking the
211342 - Yosemite Lodge website and call back if a cancellation occurs. She
211343 - said cancellations occur all the time, so there is a chance this
211344 - change can occur.
211346 - ..
211347 - Asked if we can be put on a list for the next room with 2 Queen-size
211348 - or double beds that comes available.
211350 - ..
211351 - Jessica said Yosemite Lodge does not maintain a list to implement room
211352 - change requests when cancellations occur, like flying standby.
211354 - ..
211355 - Asked Jessica to check with her supervisor to fix the mistake by
211356 - removing the king size bed and installing 2 double or queen-size beds,
211357 - which seems to be presented as an option on the Yosemite Lodge
211358 - website.
211359 -
211360 -
211362 - ..
2114 -
2115 -
2116 - 1048
2117 -
211701 - Jessica back online.
211702 -
211703 - She advised that the supervisor said Yosemite Lodge cannot support
211704 - customers by exchanging beds, in this case removing the king size bed
211705 - and installing 2 doubles.
211707 - ..
211708 - Jessica said she changed the order to add a single bed. It will be
211709 - installed in time for arrival on 130917. She said at this time, that
211710 - is the best that can be done.
211711 -
211712 - [On 130423 0606 Ross' letter says the 2 beds for 4 people
211713 - can work. ref SDS 9 AX4O
211715 - ..
211716 - Requested written confirmation to avoid further mistakes.
211718 - ..
211719 - Jessica said Yosemite Lodge cannot submit confirmation on changes to
211720 - room reservations, but she has noted in the record for the reservation
211721 - to install an additional single bed, and so she is sure this work will
211722 - be performed.
211724 - ..
211725 - Jessica appologized again for the mixup. She said that sometimes
211726 - customers can make arrangements with Housekeeping to get another bed
211727 - once people show up. She's not supposed to tell guests there could
211728 - be a workaround, because they don't always have enough beds if the
211729 - hotel is very busy. She feels they are busier on the weekends, so
211730 - since we are arriving in mid-week, there is a better chance to solve
211731 - the problem.
211733 - ..
211734 - Thanked Jessica for the heads up.
211735 -
211736 -
211738 - ..
2118 -
2119 -
2120 - 1922
2121 -
212101 - Letter to Ross says...
212102 -
212103 - 1. Subject: Yosemite Lodge Reservations
212104 - Date: Mon, 22 Apr 2013 19:51:25 -0700
212111 - ..
212112 - 2. Following up your letter Saturday on 120420, talked to Jessica
212113 - this morning verifying we are good to go with the room. She
212114 - said Yosemite Lodge made a mistake. For some reason we are not
212115 - getting what was ordered: King size bed with two extra beds.
212116 - After discussion, we are getting one extra bed. ref SDS 0 KX4N
212118 - ..
212119 - 3. Later discussed with Kathy and she is fine to take the other
212120 - bed, and I can sleep on the floor. You and Claudia can have
212121 - the big bed. Should work out fine.
212122 -
212123 - [On 130423 0606 Ross' letter says the 2 beds for 4 people
212124 - can work. ref SDS 9 AX4O
212126 - ..
212127 - 4. If you come early to visit Richard and/or Nina, we can pick you
212128 - up at their place, or otherwise meet you at SFO. Last fall,
212129 - you said something about possibly driving over from Paso Robles
212130 - after a business trip. Anyway there is flexibility on
212131 - transportation.
212132 -
212133 - [On 130423 0606 Ross' letter says itinerary not set yet.
212134 - ref SDS 9 AX4O
212136 - ..
212137 - 5. Picked up hiking a bit lately, after a drop off the past few
212138 - months. Got a bad blister that slowed things up, but today
212139 - almost back to normal. Anyway, there's plenty of time to get
212140 - in shape for the hike up the mountain.
212142 - ..
212143 - 6. Very sad about the kids from Russia that set off a couple bombs
212144 - at the Boston Marathon, and later killed a police officer.
212145 - Their pictures and stories don't offer a clue. The boy of
212146 - about the same age who last year killed children nearby you in
212147 - a Connecticut school was mad at this mother - essentially
212148 - mentally unstable.
212150 - ..
212151 - 7. May turn out the older brother got caught up with Muslim
212152 - militants, and his younger brother just followed his lead. If
212153 - that is the case, then more needs to be done to track emigres,
212154 - check background and be proactive to prevent future attacks.
212155 - Where did they get the arsenal of weapons found in their
212156 - possession. Who financed it, who planned it, any foreign
212157 - connections, etc. Are there other "time bombs" ticking,
212158 - ticking yet to go off?
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2122 -