CONTACTS
0201 - Ascendtech, Inc
020101 - Mr. Steve LastName; Technical Agent
020103 - Technical Assistance Department
SUBJECTS
C21 Disk 1 Samsung 840 Pro 512 GB SSD Shipped Amazon Order 112-75084
4203 -
4203 - ..
4204 - Summary/Objective
4205 -
420501 - Follow up ref SDS 60 0000. ref SDS 59 0000.
420502 -
420503 -
420504 -
420505 -
420506 -
420507 -
420508 -
420510 - ..
4206 -
4207 -
4208 - Progress
4209 -
4210 -
421001 - Order 112-7508488-8938606 Samsung 840 Pro Shipped to Ascendtech
421002 -
421003 - Follow up ref SDS 60 MI5L, ref SDS 55 S26G.
421004 -
421005 - Received letter from Amazon saying...
421006 -
421007 - 1. Subject: Your Amazon.com order of "Samsung Electronics 840 Pro..." has shipped!
421008 - Date: Fri, 19 Apr 2013 17:11:11 +0000
421012 - ..
421013 - 2. Amazon.com Shipping Confirmation
421014 -
421015 - Order #............................. 112-7508488-8938606
421016 -
421017 - http://www.amazon.com/ref=cs_sce_g/
421022 - ..
421023 - 3. We thought you'd like to know that Better Choice Online shipped
421024 - your items, and that this completes your order. Your order is
421025 - being shipped and cannot be changed by you or by our customer
421026 - service department.
421027 -
421028 - [...below on 130419 1025 at 1054 notified Ascendtech that
421029 - Amazon order 112-7508488-8938606 Samsung 840 Pro Shipped to
421030 - Ascendtech for RMA CQ-44797 on order 368873 for delivery to
421031 - Ascendtech estimated 130422 - 130425, ref SDS 0 U29J;
421032 - submitted updated disk partitioning and format
421033 - instructions. ref SDS 0 N85R
421035 - ..
421036 - 4. Your Shipment Details
421038 - ..
421039 - 5. Items.............
421040 -
421041 - Samsung Electronics 840 Pro Series 2.5-Inch 512 SATA_6_0_gb
421042 - Solid State Drive MZ-7PD512BW
421043 - Personal Computers
421044 - Sold by Better Choice Online
421046 - ..
421047 - Price................................ $454.12
421048 - Shipping & handling................... $15.22
421049 - ---------
421050 - Total before tax...................... $469.34
421051 - Estimated tax to be collected......... $0.00
421052 - ---------
421053 - Order total........................... $469.34
421055 - ..
421056 - Paid by CreditCard..................... $469.34
421058 - ..
421059 - 6. Your shipment was sent to:
421060 -
421061 - Steve RMA-CQ-44797
421062 - ASCENDTECH INC RMA DEPT
421063 - 4722 E 355TH ST
421064 - WILLOUGHBY, OH 44094-4632
421065 - United States
421067 - ..
421068 - 7. Your package is being shipped by UPS.
421069 -
421070 - Tracking #......................... 1Z21048W1244977827
421072 - ..
421073 - 8. Estimated delivery date:
421074 -
421075 - Monday, April 22, 2013 - Thursday, April 25, 2013
421077 - ..
421078 - Track your package at
421079 -
421080 - http://www.amazon.com/gp/css/history/view.html/ref=cs_sce_wms
421081 -
421082 - [...below on 130419 1025 at 1054 notified Ascendtech that
421083 - Amazon order 112-7508488-8938606 Samsung 840 Pro Shipped to
421084 - Ascendtech for RMA CQ-44797 on order 368873 for delivery to
421085 - Ascendtech estimated 130422 - 130425, ref SDS 0 U29J;
421086 - submitted updated disk partitioning and format
421087 - instructions. ref SDS 0 N85R
421089 - ..
421090 - 9. Unless otherwise noted, items sold by Amazon.com LLC are
421091 - subject to sales tax in select states in accordance with the
421092 - applicable laws of that state. If your order contains one or
421093 - more items from a seller other than Amazon.com LLC, it may be
421094 - subject to state and local sales tax, depending upon the
421095 - sellers business policies and the location of their operations.
421096 - For more tax and seller information, visit:
421097 -
421098 - http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=200962600
421100 - ..
421101 - 10. You can access your account from which you can view your
421102 - orders at...
421103 -
421104 - http://www.amazon.com/gp/css/homepage.html/ref=cs_sce_ya/
421106 - ..
421107 - 11. To return an order, visit our Online Returns Center at
421108 -
421109 - http://www.amazon.com/gp/orc/returns/homepage.html/ref=cs_sce_r/
421111 - ..
421112 - 12. If you need further assistance with your order, please contact
421113 - the seller at
421114 -
421115 - http://www.amazon.com/gp/help/contact/contact.html?ie=UTF8&marketplaceID=ATVPDKIKX0DER&ref=cs_sce_mcf&orderID=112-7508488-8938606&sellerID=A1BVYXEL822RF0
421117 - ..
421118 - 13. Thank you for shopping with us.
421119 - Amazon.com
421120 -
421121 - http://www.amazon.com/ref=cs_sce_g
421123 - ..
421124 - 14. Items in this shipment may be subject to California's
421125 - Electronic Waste Recycling Act. For any items not sold by
421126 - Amazon.com LLC or Amazon Digital Services, Inc. that are
421127 - subject to that Act, the seller of that item is responsible for
421128 - submitting the California Electronic Waste Recycling fees on
421129 - your behalf.
421131 - ..
421132 - 15. Please note: This e-mail was sent from a notification-only
421133 - address that cannot accept incoming e-mail. Please do not
421134 - reply to this message.
421135 -
421136 -
421138 - ..
4212 -
4213 -
4214 - 1054
4215 -
421501 - Submitted letter to Steve at Ascendtech saying...
421502 -
421503 - 1. Subject: Amazon.com order "Samsung Electronics 840 Pro..." has shipped
421504 - Date: Fri, 19 Apr 2013 11:06:02 -0700
421511 - ..
421512 - 2. Attached (above) is notice from Amazon that subject order has
421513 - shipped, ref SDS 0 MI5L, for Samsung 840 Pro 512 GB SSD, with
421514 - delivery estimated for next Monday on 130422 - Wednesday
421515 - 130425.
421517 - ..
421518 - 3. This 512 GB disk is larger than original 480 GB disk. Please
421519 - create following partitions with approximate size...
421520 -
421521 - d................. 40 GB
421522 - e................. 40 GB
421523 - f................. 50 GB
421524 - g................. 80 GB
421525 - h................ 180 GB
421526 - i................ remaining
421528 - ..
421529 - 4. Format to 512 byte sectors, but if this takes too much time,
421530 - skip it and I will do the formatting.
421531 -
421537 -
421538 -
421540 - ..
4216 -
4217 -
4218 - 1240
4219 -
421901 - Received letter from Ascendtech saying...
421902 -
421903 - 1. Subject: RE: Amazon.com order "Samsung Electronics 840 Pro..." has shipped
421904 - Date: Fri, 19 Apr 2013 14:38:15 -0500 1238 PDT
421908 - ..
421909 - 2. On a side note
421911 - ..
421912 - 3. The tech working on it told me he clocked it back to normal for
421913 - the testing they are doing.
421915 - ..
421916 - 4. I guess he is not a fan of overclocking either.
421918 - ..
421919 - 5. I told him, you bought the water cooler, so it should be fine.
421921 - ..
421922 - 6. But he said they are not supposed to over clock here. If
421923 - overclocking is going to be done, the end user has to decide,
421924 - and do it on that end.
421926 - ..
421927 - This explains why c21 was not overclocked when received from
421928 - Ascendtech factory on 130404 1453. ref SDS 50 GB6H
421929 -
421930 - [...below on 130419 1025 at 1242 letter advise Ascendtech
421931 - disappointed c21 could not be tested without resetting
421932 - factory defaults that remove overclocking, ref SDS 0 HG9F,
421933 - recognize best to test using standard practice, and commend
421934 - Ascendtech team for excellent customer support. ref SDS 0
421935 - UA31
421937 - ..
421938 - 7. Thank you,
421939 - Steve
421940 - Ascendtech Tech Support
421941 - Service: (216) 458-1101
421942 - Support: (216) 458-1104
421943 - Fax: (440) 946-1101
421944 - website: www.ascendtech.us
421945 - Operating Hours: Mon - Fri 9AM - 6PM Est
421946 -
421947 -
421949 - ..
4220 -
4221 -
4222 - 1242
4223 -
422301 - Submitted letter to Ascendtech saying...
422302 -
422303 - 1. Subject: C21 Restored Factory Default 3.3 GHz for Standard Testing
422304 - Date: Fri, 19 Apr 2013 12:52:29 -0700
422311 - ..
422312 - 2. Thanks for the letter earlier today at 1238 PDT, shown above,
422313 - notifying that Ascendtech has restored c21 to 3.3 GHz. [...
422314 - responding to letter received earlier today shown above.
422315 - ref SDS 0 GE4L...]
422317 - ..
422318 - 3. I'm disappointed overclocking was changed. Expected to get c21
422319 - back the way it was shipped to Ascendtech, except for changing
422320 - the drives. Took 2 - 3 hours for me to overclock following
422321 - steps in a video played back and forth to ensure correct steps.
422323 - ..
422324 - 4. If your team can reset, can they restore overclock settings to
422325 - 4.8 GHz? Did they note settings before resetting so they can
422326 - be easily restored?
422328 - ..
422329 - Actually, this is a non-issue because the overclocking procedure
422330 - includes creating a profile that enables restoring settings with a
422331 - single step, reported on 130404 1453. ref SDS 50 EO3M
422333 - ..
422334 - Letter to Ascendtech continues...
422335 -
422336 - 5. Perhaps not because the BIOS may have a simple 1-click function
422337 - that resets to factory defaults, but overclocking is a big
422338 - project, like I did. It's actually quite easy, but care is
422339 - required to avoid mistakes that damage the processor.
422341 - ..
422342 - 6. The thing is, it was working so well. As you say, the liquid
422343 - cooling system and multiple fans in the Antec case control
422344 - temperature on c21 running 4.8 GHz better than c18 controls
422345 - temperature without overclocking.
422347 - ..
422348 - 7. The report that the assembly team is "...not supposed to
422349 - overclock..." aligns with your comments on 130313 when the
422350 - order was first placed, but conflicts with agreement to add
422351 - overclocking discussed 2 days later on 130315 line 181471,
422352 - ref SDS 40 OE4I, and confirmed in a letter to Ascendtech later
422353 - that day.
422355 - ..
422356 - 8. The tech's remarks today, however, explain why c21 was not
422357 - overclocked when received on 130404. ref SDS 50 GB6H
422358 - Ultimately, it all worked out well, because the Asus
422359 - motherboard you substituted, perhaps on advice from the same
422360 - tech, has excellent support for overclocking with guidance on
422361 - the Internet that would not have applied, at least directly, to
422362 - another motherboard. Thus, we wound up with a stronger
422363 - solution thanks to this change.
422365 - ..
422366 - 9. Anyway, lets not make a bid deal about it. Since we are
422367 - pushing the envelope a bit with c21, if we ask for detailed
422368 - technical steps the techs don't normally perform to re-store
422369 - overclocking, then there is increased risk of error. It's
422370 - probably best they test the system using standard practice,
422371 - rather than try to implement complex precautions against
422372 - prolonged testing running at 4.8 GHz, as submitted in the
422373 - letter on 130417 1406 PDT. ref SDS 59 C299
422375 - ..
422376 - Actually, this is a non-issue because the overclocking procedure
422377 - includes creating a profile that enables restoring settings with a
422378 - single step, reported on 130404 1453. ref SDS 50 EO3M
422380 - ..
422381 - Letter to Ascendtech continues...
422383 - ..
422384 - 10. In sum, I am disappointed, but not complaining. Respect the
422385 - judgment and expertise of your technical staff, and appreciate
422386 - their diligence to deliver merchandise in good working order
422387 - based on industry standards. Please pass along my commendation
422388 - to the entire Ascendtech team.
422390 - ..
422391 - 11. Thanks again for timely heads up on this issue.
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Distribution. . . . See "CONTACTS"