CONTACTS
0201 - Ascendtech, Inc
020101 - Mr. Steve LastName; Technical Agent
020103 - Technical Assistance Department
SUBJECTS
C21 Disk 1 Asendtech Agrees Replace Defective Out-of-spec SATA II In
5603 -
5603 - ..
5604 - Summary/Objective
5605 -
560501 - Follow up ref SDS 59 0000. ref SDS 58 0000.
560502 -
560503 - Called Ascendtech and left message asking about progress resolving
560504 - discovery yesterday that 2nd disk (disk 1 in BIOS) does not meet
560505 - representations of performance. ref SDS 0 K86O Received letter from
560506 - Ascendtech concurring that 2nd disk is defective with respect to
560507 - performance representations. ref SDS 0 SP6K Called Ascendtech and
560508 - agreed to replace 2nd disk with credit for replacing with disk that
560509 - meets order requirements. ref SDS 0 K37M Ordered Samsung 840 Pro 512
560510 - GB SSD with shipment to Steve at Ascendtech. ref SDS 0 MI5L Notified
560511 - Ascendtech replacement disk ordered. ref SDS 0 224L Received letter
560512 - advising that Asendtech is ready to correct this problem on receipt of
560513 - the Samsung 840 Pro 512 GB SSD. ref SDS 0 RB7O
560514 -
560515 -
560516 -
560517 -
560519 - ..
5606 -
5607 -
5608 - Progress
560901 - ..
560902 - Disk 1 480 GB SSD Mushkin MKNSSDCL480GB-DX Callisto SSD SATA II
560903 - Read Write 280/255 MB/s Disk 1 480 GB SSD Mushkin MKNSSDCL480GB-DX Callisto SSD
560904 -
560905 - Follow up ref SDS 59 K86O.
560906 -
560907 - Called Ascendtech on progress RMA CQ-44797 order 368873
560908 -
560909 - 216 458 1104
560911 - ..
560912 - Background on determining compliance of disk 1 with product
560913 - specifications for c21 is shown in the record yesterday on 130417
560914 - 0702. ref SDS 59 S88K
560916 - ..
560917 - Left message for Steve to call on progress deciding course of action
560918 - to conform disk 1 (the 2nd disk) to product specifications as set out
560919 - in the letter to Ascendtech yesterday on 130417 0702, ref SDS 59 X45M,
560920 - and follow up letter later in the day on 130417 0702. ref SDS 59 EQ60
560921 -
560922 - [...below on 130418 0851 at 1148 received letter from
560923 - Ascendtech reporting their research agrees there was an
560924 - error on representing 480 GB SSD incorrectly, overstating
560925 - performance capabilities. ref SDS 0 SP6K
560926 -
560928 - ..
5610 -
5611 -
5612 - 1012
5613 -
561301 - Called Ascendtech back on progress RMA CQ-44797 order 368873
561302 -
561303 - 216 458 1104
561305 - ..
561306 - No Answer. Could be at lunch.
561307 -
561308 -
561310 - ..
5614 -
5615 -
5616 - 1148
5617 -
561701 - Received letter from Steve at Ascendtech saying...
561702 -
561703 - 1. Subject: RE: Test Software Ascendtech RMA CQ-44797 on Order 368873
561704 - Date: Thu, 18 Apr 2013 13:28:14 -0500
561708 - ..
561709 - 2. Hello
561711 - ..
561712 - 3. Yes, I just checked myself, and see it also [...Steve responds
561713 - to the call earlier this morning, above, ref SDS 0 K86O, and
561714 - agrees with letter yesterday reporting performance
561715 - specifications for 2nd disk (disk 1 in BIOS) identified in
561716 - Steve's letter also yesterday on 130417 0702, ref SDS 59 K86O,
561717 - do not conform to Ascendtech product specs which Ascendech
561718 - presented for ordering c21, i.e., he agrees there was an
561719 - inadvertant misrepresentation, as set out in the record on
561720 - 130417 0702. ref SDS 59 425K...].
561722 - ..
561723 - 4. I emailed stock, and am waiting on a reply from them
561724 - I don?t know if it was out of stock, or just changed etc
561726 - ..
561727 - 5. But on that note, do you want the original drive ?
561729 - ..
561730 - 6. Or do you want a specific, drive ?
561732 - ..
561733 - 7. I'm guessing the original drive, was out of stock
561734 - But wont know for sure, until they reply to me
561735 -
561736 -
561738 - ..
561739 - 8. Thank you,
561740 - Steve
561741 - Ascendtech Tech Support
561742 - Service: (216) 458-1101
561743 - Support: (216) 458-1104
561744 - Fax: (440) 946-1101
561745 - website: www.ascendtech.us
561746 - Operating Hours: Mon - Fri 9AM - 6PM Est
561747 -
561748 -
561750 - ..
5618 -
5619 -
5620 - 1159
5621 -
562101 - Received another letter from Ascendtech saying...
562102 -
562103 - 1. Subject: RE: Test C21 Full Load at Most 1 Hour Maintain Temp Below 80 Celcius Ascendtech RMA CQ-44797 on Order 368873
562104 - Date: Thu, 18 Apr 2013 13:41:05 -0500
562108 - ..
562109 - 2. Hi
562111 - ..
562112 - 3. I don?t think they have the exact drive
562114 - ..
562115 - 4. IE, they can change the drive to a SATA 3,,, But if they don?t
562116 - have that exact drive in stock It would not be the exact same
562117 - specs
562119 - ..
562120 - 5. The webpage, and invoice, show a SATA 3 drive
562121 - But list it as Ascendtech
562123 - ..
562124 - 6. Like we were talking about the other day
562125 -
562126 - We do not make drives, so drives listed as Ascendtech Are
562127 - actually listed that way, as to not be specific
562129 - ..
562130 - 7. Remembering, again, you know more about this, than most customers
562131 - Allot of times, a drive is listed that way, because most people,
562132 - Don?t understand the terms etc
562133 -
562135 - ..
562136 - 8. Thank you,
562137 - Steve
562138 - Ascendtech Tech Support
562139 - Service: (216) 458-1101
562140 - Support: (216) 458-1104
562141 - Fax: (440) 946-1101
562142 - website: www.ascendtech.us
562143 - Operating Hours: Mon - Fri 9AM - 6PM Est
562144 -
562145 -
562146 -
562147 -
562149 - ..
5622 -
5623 -
5624 - 1200
5625 -
562501 - Called Ascendtech on progress RMA CQ-44797 order 368873
562502 -
562503 - 216 458 1104
562505 - ..
562506 - Talked to Steve.
562508 - ..
562509 - Steve has talked to his manager and they feel the best solution is
562510 - for the customer to buy the disk to replace the 2nd disk (disk 1 in
562511 - the BIOS) and ship to Ascendtech and they will install like they did
562512 - the 1st disk (disk 0 in BIOS).
562513 -
562514 - [...below on 130418 0851 at 1256 letter notifies Steve that
562515 - Samsung 840 Pro 512 GB SSD purchased from Amazon on order
562516 - 112-7508488-8938606, will be delivered to Steve RMA
562517 - CQ-44797 at Ascendtech within 1 - 3 business days,
562518 - ref SDS 0 224L, and for credit of $399.99 to replace 2nd
562519 - disk (disk 1 in BIOS) which did not meet published
562520 - performance criteria that was the basis for c21 order
562521 - 368873. ref SDS 0 UQ87
562523 - ..
562524 - We agreed customer will get credits on this order 368873 for...
562525 -
562526 - 1. Replace disk 0 with Samsung
562527 - 840 Pro 256 GB.......................... $189.99....... 130313 1130, ref SDS 38 03V8
562528 -
562529 - 2. Replace disk 1 with Samsung
562530 - 840 Pro 512 GB.......................... $399.99....... 130313 1130, ref SDS 38 JN5I
562531 -
562532 -
562533 -
562534 -
562535 -
562536 -
562537 -
5626 -
SUBJECTS
C21 Acendtech Agrees Avoid Test Full Load Several Hours and Overnigh
8803 -
880401 - ..
880402 - Test C21 Overclocked 4.8 GHz at Most 1 Hour Avoid Temperature Above 80
880403 -
880404 - Follow up ref SDS 59 C299.
880405 -
880406 - Steve will discuss with the assembly people to avoid testing c21 at
880407 - full load for extended hours, and to stop any testing if temperature
880408 - rises above 80 celcius, as set out in the letter to Ascendtech
880409 - yesterday on 130417 0702. ref SDS 59 C299
880411 - ..
880412 - Steve clarified his letter yesterday on testing c21 "overnight" was an
880413 - error seeming to say Ascendtech will perform a "full load" test, also
880414 - reported yesterday on 130417 0702. ref SDS 59 EU74
880416 - ..
880417 - I explained c21 can be left powered up overnight, because in that mode
880418 - it is running at only 1.2 GHz.
880420 - ..
880421 - Steve said he will follow up to ensure c21 is not tested at full load
880422 - for more than an hour or so, and that any tests will be stopped if
880423 - temperature exceeds 80 celcius.
880424 -
880425 -
880426 -
880427 -
8805 -
SUBJECTS
C21 Amazon Order 112-7508488-8938606 Samsung 840 Pro 512 GB SSD Read
AX03 -
AX04 - 1222
AX0501 - ..
AX0502 - Ordered Samsung 840 Pro Upgrade C21 Ship to Ascendtech
AX0503 -
AX0504 - Follow up ref SDS 55 S26G. ref SDS 51 MV4L.
AX0505 -
AX0506 - Per agreement with Ascendtech to replace
AX0507 -
AX0508 - Samsung Electronics 840 Pro Series 2.5-Inch 512 SATA_6_0_gb
AX0509 - Solid State Drive MZ-7PD512BW Cache 512 MB read/write 540/520
AX0510 - MB/s
AX0511 -
AX0512 - http://www.amazon.com/Samsung-Electronics-Series-2-5-Inch-MZ-7PD256BW/dp/B009NB8WRU
AX0514 - ..
AX0515 - Order...................... 112-7508488-8938606
AX0517 - ..
AX0518 - Paid...................... $469.34
AX0520 - ..
AX0521 - Item will be shipped directly to Ascendtech for upgrading c21.
AX0522 -
AX0523 -
AX0525 - ..
AX06 -
AX07 -
AX08 - 1236
AX09 -
AX0901 - Amazon Invoice 111-3405387-0112842 Samsung 840 Pro 256 GB SSD
AX0902 -
AX0903 - Follow up ref SDS 55 HY4N.
AX0904 -
AX0905 - Received letter from Amazon saying...
AX0906 -
AX0907 - 1. Subject: Amazon.com order of Samsung Electronics 840 Pro....
AX0908 - Date: Thu, 18 Apr 2013 19:34:06 +0000 1234 PDT
AX0912 - ..
AX0913 - 2. Amazon.com Order Confirmation
AX0915 - ..
AX0916 - Order #............................ 112-7508488-8938606
AX0917 -
AX0918 - http://www.amazon.com/ref=pe_309540_26725410_tex_h
AX0923 - ..
AX0924 - 3. Thank you for choosing Amazon. We'd like to let you know
AX0925 - that Amazon has received your order, and is preparing it
AX0926 - for shipment. Your estimated delivery date is below. If you
AX0927 - would like to view the status of your order or make any
AX0928 - changes to it, please visit Your Orders on Amazon.com at
AX0929 -
AX0930 - https://www.amazon.com/gp/css/history/orders/view.html/ref=pe_309540_26725410_tex_g .
AX0932 - ..
AX0933 - 4. Your estimated delivery date is:
AX0934 -
AX0935 - Monday, April 22, 2013 - Thursday, April 25, 2013
AX0937 - ..
AX0938 - 5. Your shipping speed............................. Expedited
AX0940 - ..
AX0941 - 6. Your order was sent to:
AX0942 -
AX0943 - Steve RMA-CQ-44797
AX0944 - ASCENDTECH INC RMA DEPT
AX0945 - 4722 E 355TH ST
AX0946 - WILLOUGHBY, OH 44094-4632
AX0947 - United States
AX0949 - ..
AX0950 - 7. ORDER DETAILS
AX0952 - ..
AX0953 - Order #................................. 112-7508488-8938606
AX0955 - ..
AX0956 - Placed on........................... Thursday, April 18, 2013
AX0958 - ..
AX0959 - 8. Items.............
AX0960 -
AX0961 - Samsung Electronics 840 Pro Series 2.5-Inch 512 SATA_6_0_gb
AX0962 - Solid State Drive MZ-7PD512BW
AX0963 - Personal Computers
AX0964 - Sold by: Amazon.com LLC
AX0966 - ..
AX0967 - Price................................ $454.12
AX0968 - Shipping & handling................... $15.22
AX0969 - ---------
AX0970 - Total before tax...................... $469.34
AX0971 - Estimated tax to be collected......... $0.00
AX0972 - ---------
AX0973 - Order total........................... $469.34
AX0975 - ..
AX0976 - 9. If you need further assistance with your order, you'll find
AX0977 - links to email or call Amazon.com Customer Service in our Help
AX0978 - Department at...
AX0979 -
AX0980 - http://www.amazon.com/gp/help/customer/display.html/ref=pe_309540_26725410_tex_cs .
AX0982 - ..
AX0983 - 10. Thank you for shopping with us. Amazon.com
AX0984 -
AX0985 - http://www.amazon.com/ref=pe_309540_26725410_tex_ty
AX0987 - ..
AX0988 - 11. Unless otherwise noted, items are sold by Amazon.com LLC and
AX0989 - taxed if shipped to Kansas, North Dakota, New York, Kentucky or
AX0990 - Washington. If your order contains one or more items from an
AX0991 - Amazon.com partner it may be subject to state and local sales
AX0992 - tax, depending on the state to which the item is being shipped.
AX0994 - ..
AX0995 - 12. This email was sent from a notification-only address that
AX0996 - cannot accept incoming email. Please do not reply to this
AX0997 - message.
AX0998 -
AX0999 -
AX1001 - ..
AX11 -
AX12 -
AX13 - 1256
AX14 -
AX1401 - Ascendtech Notified Order Samsung 840 Pro 512 GB Deliver Ascendtech 1-3 Days
AX1402 -
AX1403 - Follow up ref SDS 55 MH4K.
AX1405 - ..
AX1406 - Submitted letter to Steve at Ascendtech saying...
AX1407 -
AX1408 - 1. Subject: RMA CQ-44797 Order 368873 C21 Samsung 840 Pro SSD 512 GB Shipped to Ascendtech
AX1409 - Date: Thu, 18 Apr 2013 13:19:25 -0700
AX1416 - ..
AX1417 - 2. As we discussed in our call this afternoon [...see record of
AX1418 - call above, ref SDS 0 K37M...], attached is notice of Amazon
AX1419 - order 112-7508488-8938606 for Samsung 840 Pro 512 GB SSD [...
AX1420 - see Amazon letter above, ref SDS 0 UV5H...], scheduled for
AX1421 - shipment to you at Ascendtech for delivery in 1 - 3 business
AX1422 - days...
AX1423 -
AX1424 - Steve RMA-CQ-44797
AX1425 - ASCENDTECH INC RMA DEPT
AX1426 - 4722 E 355TH ST
AX1427 - WILLOUGHBY, OH 44094-4632
AX1428 - United States
AX1430 - ..
AX1431 - This resolves performance issues for c21 2nd disk (disk 1 in BIOS)
AX1432 - presented in Steve's letter yesterday on 130417 0702, ref SDS 59 K86O,
AX1433 - and complies with request for corrective action in a reply to
AX1434 - Ascendtech later that day on 130417 0702, ref SDS 59 425K, including
AX1435 - follow up letter also later the same day. 130417 0702, ref SDS 59 EQ6N
AX1437 - ..
AX1438 - Letter to Steve at Ascendtech continues...
AX1439 -
AX1440 - 3. Should get credit of $399.99 for exchanging 2nd disk (disk 1 in
AX1441 - BIOS), the 480 GB SSD, under subject RMA, and as further set
AX1442 - out in your letters this morning finding the 480 GB Mushkin SSD
AX1443 - conflicts with published performance criteria, which formed the
AX1444 - basis for c21 Ascendtech Order 368873 on 130313, shown in the
AX1445 - record today on 130418 0851 at 1148 (see line 8912. ref SDS 0
AX1446 - SP6K
AX1447 -
AX1448 - [...below on 130418 0851 at 1512 Steve concurs with
AX1449 - transaction changes that justify credit to customer for
AX1450 - replaced out of spec components. ref SDS 0 XC97
AX1452 - ..
AX1453 - 4. Thanks to you and Ascendtech management for timely action on
AX1454 - this matter, and for excellent support applying vendor/customer
AX1455 - partnership.
AX1456 -
AX1462 -
AX1463 -
AX1464 -
AX1466 - ..
AX15 -
AX16 -
AX17 - 1512
AX18 -
AX1801 - Received letter from Steve at Ascendtech saying...
AX1802 -
AX1803 - 1. Subject: RE: RMA CQ-44797 Order 368873 C21 Samsung 840 Pro SSD 512 GB Shipped to Ascendtech
AX1804 - Date: Thu, 18 Apr 2013 17:26:05 -0500
AX1808 - ..
AX1809 - 2. Hello
AX1811 - ..
AX1812 - 3. Ok, sounds good, hopefully it will be here by Tuesday
AX1814 - ..
AX1815 - Steve responds to letter sent earlier today reporting Amazon order
AX1816 - 112-7508488-8938606 for Samsung 840 Pro 512 GB SSD has been placed to
AX1817 - replace defective (out of spec) original 480 GB SSD for c21 for
AX1818 - delivery to Steve at Ascendtech within 1 - 3 business days, shown
AX1819 - above, ref SDS 0 224L, and attaching Amazon letter above, ref SDS 0
AX1820 - UV5H
AX1822 - ..
AX1823 - Ascendtech letter continues...
AX1824 -
AX1825 - 4. As for the refund, that sounds correct
AX1826 -
AX1827 - But a different dept actually works with those matters
AX1829 - ..
AX1830 - Steve concurs with accounting to refund customer for defective
AX1831 - components that did not meet product specifications, as presented in
AX1832 - the letter to Ascendtech earlier today, above. ref SDS 0 UQ87
AX1834 - ..
AX1835 - Ascendtech letter continues...
AX1836 -
AX1837 - 5. My software here, does not show me accounting
AX1838 -
AX1840 - ..
AX1841 - 6. Thank you,
AX1842 - Steve
AX1843 - Ascendtech Tech Support
AX1844 - Service: (216) 458-1101
AX1845 - Support: (216) 458-1104
AX1846 - Fax: (440) 946-1101
AX1847 - website: www.ascendtech.us
AX1848 - Operating Hours: Mon - Fri 9AM - 6PM Est
AX1849 -
AX1850 -
AX1851 -
AX1852 -
AX1853 -
AX1854 -
AX1855 -
AX1856 -
AX1857 -
AX1858 -
AX19 -
Distribution. . . . See "CONTACTS"