CONTACTS
0201 - Ascendtech, Inc
020101 - Mr. Steve LastName; Technical Agent
020103 - Technical Assistance Department
SUBJECTS
C21 Ascendtech Order 368873 RMA CQ-44797 Notify Shipped Samsung 840
3803 -
3803 - ..
3804 - Summary/Objective
3805 -
380501 - Follow up ref SDS 57 0000. ref SDS 56 0000.
380502 -
380503 - Submitted information on Passmark performance test software requested
380504 - by Ascendtech. ref SDS 0 S26G Ascendtech notified c21 received today
380505 - so remedial work started on RMA CQ-44797; discovered disk 0 is
380506 - manufactured by Sandisk, which conflicts with the original order based
380507 - on Ascendtech specifications saying the 256 GB SSD is "Super-Talent."
380508 - ref SDS 0 U55G During this call, Steve further explained Ascendtech
380509 - cannot install full version of Windows 7 Ultimate operating system.
380510 - ref SDS 0 MP9W After talking with Steve by telephone, submitted
380511 - letter requesting Ascendtech avoid testing c21 at full load running
380512 - 4.8 GHz for more than a few hours and not overnight, and to end
380513 - testing if temperature rises above 80 celcius. ref SDS 0 C299 Later
380514 - received letter from Steve advising that Ascendtech discovered the 2nd
380515 - physical disk in c21 (identified as disk 1 in system BIOS) is 480 GB
380516 - Mushkin MKNSSDCL480GB-DX Callisto SSD. ref SDS 0 K86O Research found
380517 - it is significantly below performance representations by Ascendtech in
380518 - purchasing c21. ref SDS 0 425K Request Ascendtech conform 2nd disk
380519 - (disk 1 in BIOS) to product specifications, and to notify customer if
380520 - another disk must be ordered. ref SDS 0 X45M Another letter notified
380521 - Ascendtech that disclosure of manufacturer for disk 2 (the 3rd disk in
380522 - the system) is acceptable. ref SDS 0 GE4N Another letter from Steve
380523 - seemed to report plans to test c21 overnight, which seems conflicting
380524 - with notice to avoid testing at full load overnight and to stop
380525 - testing if temperature rises above 80 celcius. ref SDS 0 JT4M Final
380526 - letter notified Ascendtech again customer intent for c21 to conform
380527 - with product specifications for 2nd disk (disk 1 in BIOS) SATA III
380528 - read write 540/430 GB/s. ref SDS 0 SP4K
380530 - ..
380531 - [On 130418 0851 called and left message for Ascendtech to
380532 - report progress resolving conflict with respect to disk 1.
380533 - ref SDS 59 K86O
380535 - ..
380536 - [On 130418 0851 at 1256 letter notifies Steve that Samsung
380537 - 840 Pro 512 GB SSD purchased from Amazon on order
380538 - 112-7508488-8938606, will be delivered to Steve RMA
380539 - CQ-44797 at Ascendtech within 1 - 3 business days,
380540 - ref SDS 59 224L, and for credit of $399.99 to replace 2nd
380541 - disk (disk 1 in BIOS) which did not meet published
380542 - performance criteria that was the basis for c21 order
380543 - 368873. ref SDS 59 UQ87
380544 -
380545 -
380546 -
380547 -
380549 - ..
3806 -
3807 -
3808 - Progress
3809 -
380901 - Passmark Software Submit to Ascendtech test Performance Samsung 840 Pro SSD
380902 -
380903 - Follow up ref SDS 57 S26G, ref SDS 56 S26G.
380904 -
380905 - Passmarktest software was applied to c21 on 130404 1453. ref SDS 50
380906 - GB6H
380908 - ..
380909 - Installed Passmark using license key on 120218 0418. ref SDS 9 7Z48
380911 - ..
380912 - Submitted letter to Steve at Ascendtech saying...
380913 -
380914 - 1. Subject: Test Software Ascendtech RMA CQ-44797 on Order 368873
380915 - Date: Wed, 17 Apr 2013 11:43:17 -0700 PDT
380922 - ..
380923 - 2. Your letter dated 16 April 2013 1039, asks for test software we
380924 - used to evalute performance of c21. [...shown in the record on
380925 - 130416 1542. ref SDS 57 J875...]. We used "Performancetest" by
380926 - Passmark. Procurement information is shown in the record on
380927 - 120218. ref SDS 9 LN6I
380929 - ..
380930 - 3. C21 is scheduled for delivery today, so hopefully work can
380931 - commence tomorrow or soon.
380933 - ..
380934 - 4. Performancetest software costs $24, however, I think you can
380935 - use it several times before having to pay. Attached
380936 - petst_x64.exe may be usable for a few test runs.
380938 - ..
380939 - Note - the attachment failed to transmit, so Ascendtech received this
380940 - letter without attached software and will have to procure
380941 - independently.
380943 - ..
380944 - Letter to Ascendtech continues...
380945 -
380946 - 5. Results to test against are listed on 130404 line BN0454.
380947 - ref SDS 50 UW4G
380949 - ..
380950 - 6. Passmark benchark 5593.6
380951 - CPU......................... 18608.4
380952 - 2D Graphics................. 1152.7
380953 - 3D Graphics................. 4707.4
380954 - Memory Mark................. 9524.7
380955 - Disk Mark................... 1707.6
380957 - ..
380958 - 7. The only important test for this upgrade is "Disk Mark. Expect
380959 - Disk Mark will jump from 1707.6 to 3000 - 4000, and overall
380960 - performance will increase from 5593.6 to plus or minus 6000.
380961 - If we don't get numbers in that range, there is likely some
380962 - other problem.
380963 -
380969 -
380970 -
380971 -
3810 -
SUBJECTS
C21 Receive Ascendtech Order 368873 RMA CQ-44797 Install Samsung 840
7703 -
7704 - 1255
770501 - ..
770502 - C21 Received by Ascendtech Install Samsung 840 Pro SSD RMA CQ-44797
770503 - Sandisk Not Super Talent Original 256 GB SSD Installed C21 Replace Samsung 840 Pro
770504 -
770505 - Called Ascendtech on progress RMA CQ-44797 order 368873
770506 -
770507 - 216 458 1104
770509 - ..
770510 - Talked to Steve.
770512 - ..
770513 - Steve explained having received the letter submitted this morning at
770514 - 1143, per above, ref SDS 0 AM6H, responding to Steve's letter
770515 - yesterday asking for the name of the software used to test c21
770516 - reported in the record on 130404 1453. ref SDS 50 GB6H
770518 - ..
770519 - Discussed reference in the letter just submitted to "attached
770520 - petst_x64.exe" software," per above, ref SDS 0 VM81, is incorrect,
770521 - since the letter failed to transmit with the software file attached,
770522 - so it was sent without the software.
770524 - ..
770525 - Steve said he just submitted a response, and asked if his letter has
770526 - been received?
770528 - ..
770529 - Checked and received following letter from Steve saying...
770530 -
770531 - 1. Subject: RE: Test Software Ascendtech RMA CQ-44797 on Order 368873
770532 - Date: Wed, 17 Apr 2013 14:52:42 -0500 1252 PDT
770536 - ..
770537 - 2. Hello
770539 - ..
770540 - 3. Its on the bench right now [...responding to letter an hour ago
770541 - at 1143, shown above. ref SDS 0 AM6H...].
770543 - ..
770544 - 4. The original drive, was a Sandisk
770546 - ..
770547 - 5. The old drive is password protected
770549 - ..
770550 - 6. But I guess that doesn't matter, as they will just remove it,
770551 - and put the new drive in
770553 - ..
770554 - Steve is correct in that the primary objective of RMA CQ-44797 on
770555 - Order 368873 is removing the original 256 GB SSD, and installing the
770556 - Samsung 840 Pro 256 GB SSD, as set out in the letter yesterday on
770557 - 130415 1524. ref SDS 56 5O42
770558 -
770559 - [...below on 130417 0702 at 1353 submitted password for
770560 - accessing original disk, if Ascendtech wishes to test
770561 - performance for its own use. ref SDS 0 C296
770563 - ..
770564 - Yesterday, Steve asked for assistance obtaining software for testing
770565 - read/write performance of the disk and impact on the overall system,
770566 - shown in Ascendtech's letter on 130416 1542, ref SDS 57 J875, but
770567 - there is no requirement nor benefit to do such tests.
770569 - ..
770570 - Ascendtech's letter continues...
770571 -
770572 - 7. I will give them the link, I don't know if they will use it or
770573 - not As they don't have the files, or the exact way you were
770574 - using them, saving them etc So I don't think it matters, I was
770575 - just personally wondering mostly
770577 - ..
770578 - Performance tests don't require files - the test software writes to
770579 - the disk and then reads what was entered for testing purposes, and
770580 - then removes it from the disk after completion of the test.
770582 - ..
770583 - Ascendtech's letter continues...
770584 -
770585 - 8. They are putting the new drive in, right now, as I write this
770586 - They should be loading the OS, within the hour
770587 -
770588 -
770590 - ..
770591 - 9. Thank you,
770592 - Steve
770593 - Ascendtech Tech Support
770594 - Service: (216) 458-1101
770595 - Support: (216) 458-1104
770596 - Fax: (440) 946-1101
770597 - website: www.ascendtech.us
770598 - Operating Hours: Mon - Fri 9AM - 6PM Est
770599 -
770601 - ..
770602 - After reading Steve's letter explained that the original drive is
770603 - listed as "Super-Talent" on Ascendtech's Internet location for buying
770604 - c21, per above. ref SDS 0 U55G
770606 - ..
770607 - While we talked during the call, research shows...
770608 -
770609 - SanDisk SDSSDP-256G-G25 2.5" 256GB SATA III Internal Solid
770610 - State Drive (SSD)
770611 -
770612 - Read/write.............. 490/350 MB/s
770613 -
770614 - http://www.newegg.ca/Product/Product.aspx?Item=N82E16820171701
770616 - ..
770617 - Steve did not know what model SanDisk was installed on C21, he just
770618 - remembered the name "Sandisk" on the drive removed from c21.
770620 - ..
770621 - We discussed during this call that "Sandisk" is different from Super
770622 - Talent shown on Ascendtech website, as the disk installed on c21,
770623 - reported on 130313 1130, ref SDS 38 03V8, and also reviewed for
770624 - evaluating low performance of c21 reported in the record on 130404
770625 - 1453. ref SDS 50 N99F
770627 - ..
770628 - Steve doesn't know if the Sandisk disk drive removed from c21 today at
770629 - Ascendtech is the older SATA II standard or if it meets the newer
770630 - industry standard for "SATA III" high performance.
770632 - ..
770633 - Since c21 tested at disk mark 1548 less than half the performance of
770634 - c18 in the record on 130404 1453, ref SDS 50 OF7G, this may suggest
770635 - the Sandisk SSD drive originally installed was the older SATA II
770636 - standard that aligns with "Super Talent" disk specified on Ascendtech
770637 - Internet location for customizing computer orders and shows read write
770638 - 150/100 MB/s.
770640 - ..
770641 - Testing c21 when received did not indicate disk performance at
770642 - read/write 490/350 MB/s, reported on 130404 1453. ref SDS 50 GB6H
770644 - ..
770645 - In any case, this disk is being replaced under RMA CQ-44797 with
770646 - Samsung 840 Pro with read/write rating 540/520 MB/s with cache 512 MB
770647 - which should yield better performance.
770649 - ..
770650 - Further advised that the password for the OS installed on the
770651 - original disk 0 is...
770655 - ..
770656 - Discussed doing benchmark test on original SSD to compare with the new
770657 - Samsung 840 Pro.
770659 - ..
770660 - Steve will ask the assembly team about this.
770662 - ..
770663 - Steve said he is still working on getting the manufacturer and model
770664 - for the 480 GB SSD and the 2-Terabyte conventional disk, requested in
770665 - the letter on 130415 1524. ref SDS 56 5P3I
770666 -
770667 - [...below on 130417 0702 at 1445 received notice from
770668 - Ascendtech that 2nd disk (disk 1 identified in BIOS) is
770669 - 480GB Mushkin MKNSSDCL480GB-DX Callisto SSD, ref SDS 0
770670 - K86O, and that 3rd drive (disk 2 in BIOS) is Seagate,
770671 - ST32000644NS. ref SDS 0 RH5F
770672 -
770673 -
770674 -
770676 - ..
770677 - Windows 7 Full Version Requested Replace OEM Version
770678 -
770679 - Follow up ref SDS 55 MP9W, ref SDS 54 MH4V,.
770680 -
770681 - Steve advised that Ascendtech cannot sell to customers computer
770682 - systems with Windows 7 Full Version installed, requested in customer's
770683 - letter on 130412 1135, ref SDS 55 MP9W, and in prior correspondence on
770684 - 130411 1107. ref SDS 54 MH4V
770686 - ..
770687 - Steve explained something about license agreements between Ascendtech
770688 - and Microsoft to only install OEM version on original equipment
770689 - assembled by 3rd parties.
770691 - ..
770692 - There is research on sources for buying full version product keys
770693 - reported in the record on 130411 1107. ref SDS 54 G35G
770694 -
770695 -
770696 -
770697 -
770698 -
770699 -
7707 -
SUBJECTS
C21 Notice Avoid Test Full Load Several Hours and Overnight Observe
AG03 -
AG04 - 1353
AG0501 - ..
AG0502 - Submitted letter to Steve at Ascendtech saying...
AG0503 -
AG0504 - 1. Subject: Test C21 Full Load at Most 1 Hour Maintain Temp Below 80 Celcius Ascendtech RMA CQ-44797 on Order 368873
AG0505 - Date: Wed, 17 Apr 2013 14:06:12 -0700 PDT
AG0512 - ..
AG0513 - 2. Confirming our call an hour or so ago, I understand Ascendtech
AG0514 - has received c21 (your order # 368873) and are in the process
AG0515 - of exchanging the drive to install Samsung 840 Pro 256 GB SSD.
AG0516 - ...[as shown in Ascendtech lettter received earlier today,
AG0517 - above. ref SDS 0 O537...]
AG0519 - ..
AG0520 - 3. The password on the old drive is.....
AG0524 - ..
AG0525 - 4. You can use this to test both configurations to assess
AG0526 - performance differences. [...responding to Steve's letter
AG0527 - asking for password to test the old drive as benchmark to
AG0528 - assess improvement from installing the new disk. ref SDS 0 M552
AG0529 -
AG0530 -
AG0532 - ..
AG0533 - Test C21 Overclocked 4.8 GHz at Most 1 Hour Avoid Temperature Above 80
AG0534 -
AG0535 -
AG0536 - 5. I just left a voice message on testing. My small concern is to
AG0537 - avoid testing for extended hours at full load, for example
AG0538 - overnight. The processor switches to 4800 MHz under load, and
AG0539 - this increases processor temperature. My testing here has
AG0540 - never gotten above 70 celcius, but this has only run for a few
AG0541 - minutes, which is real-life operational conditions for my work.
AG0543 - ..
AG0544 - 6. I expect the processor can be tested at 4.8 GHz under full load
AG0545 - for an hour or so, but this should be done under observation of
AG0546 - temperature, and if temperature rises above 80 celcius then
AG0547 - stand down on the test to avoid damage.
AG0549 - ..
AG0550 - 7. The system can run overnight without problems at normal load
AG0551 - because it only runs at 1.2 GHz (1200 MHz) at rest. I expect
AG0552 - your staff knows these issues much better than I, but just
AG0553 - thought I would mention it, because the system is now
AG0554 - overclocked, and so running much faster under load than when it
AG0555 - was originally assembled and tested.
AG0556 -
AG0557 - [...below on 130417 0702 at 1518 letter from Steve at
AG0558 - Ascendtech proposes testing c21 "overnight," ref SDS 0 EU74
AG0559 - which seems to conflict with instruction to avoid testing
AG0560 - at full load overnight. ref SDS 0 C299
AG0562 - ..
AG0563 - 8. There is no reason therefore to make changes to the BIOS for
AG0564 - overclocking, since this has already been done.
AG0566 - ..
AG0567 - 9. There is an article on professional testing the i7-3960x
AG0568 - processor overclocked reported on 120205 (see line AW1102.
AG0569 - ref SDS 4 EM36
AG0571 - ..
AG0572 - 10. One other matter...
AG0574 - ..
AG0575 - 11. Have been unable to pause the boot sequence long enough to read
AG0576 - messages that flash on the screen. Looked for settings in the
AG0577 - BIOS to control how long initial screens are presented, but
AG0578 - could not solve it. Can you ask the guys in the shop if they
AG0579 - have a solution, and just pass it along to me. Normally, I
AG0580 - don't need boot messages to linger, but need to know how to
AG0581 - control durations in order to make initial review.
AG0583 - ..
AG0584 - 12. Again, thanks very much for a extra effort on this order.
AG0585 -
AG0591 -
AG0592 -
AG0593 -
AG0594 -
AG0595 -
AG06 -
SUBJECTS
C21 Disk 1 Defective Out-of-spec SATA II Interface Read Write 280/25
BR03 -
BR04 - 1445
BR0501 - ..
BR0502 - Disk 1 480 GB SSD Mushkin MKNSSDCL480GB-DX Callisto SSD SATA II
BR0503 - Read Write 280/255 MB/s Disk 1 480 GB SSD Mushkin MKNSSDCL480GB-DX Callisto SSD
BR0504 -
BR0505 - Received letter from Steve at Ascendtech saying...
BR0506 -
BR0507 - 1. Subject: RE: Test Software Ascendtech RMA CQ-44797 on Order 368873
BR0508 - Date: Wed, 17 Apr 2013 16:37:47 -0500 1437 PDT
BR0512 - ..
BR0513 - 2. Hello
BR0515 - ..
BR0516 - 3. Here is the information, off the #2 SSD Drive
BR0517 -
BR0518 - 4. 480GB
BR0519 - Mushkin
BR0520 - MKNSSDCL480GB-DX Callisto SSD
BR0522 - ..
BR0523 - This follows up telecon with Steve earlier today, shown above,
BR0524 - ref SDS 0 K867, and also responds to the letter yesterday to Steve
BR0525 - shown in the record on 130415 1524. ref SDS 56 5P3I
BR0526 -
BR0527 - [...below on 130417 0702 at 1457 letter to Ascendtech
BR0528 - submits research indicating Mushkin 480 GB MKNSSDCL480GB-DX
BR0529 - Callisto SSD performance rating SATA II read write 280/255
BR0530 - MB/s conflicts with intent of the order, ref SDS 0 X430,
BR0531 - and requests Ascendtech provide 2nd disk SATA III read
BR0532 - write 540/430 MB/s represented by Ascendtech. ref SDS 0
BR0533 - X45M
BR0535 - ..
BR0536 - [On 130418 0851 called and left message for Ascendtech to
BR0537 - report progress resolving conflict with respect to disk 1.
BR0538 - ref SDS 59 K86O
BR0540 - ..
BR0541 - [On 130418 0851 at 1148 received letter from Ascendtech
BR0542 - reporting their research agrees there was an error on
BR0543 - representing 480 GB SSD incorrectly, overstating
BR0544 - performance capabilities. ref SDS 59 SP6K
BR0546 - ..
BR0547 - [On 130418 0851 at 1256 letter notifies Steve that Samsung
BR0548 - 840 Pro 512 GB SSD purchased from Amazon on order
BR0549 - 112-7508488-8938606, will be delivered to Steve RMA
BR0550 - CQ-44797 at Ascendtech within 1 - 3 business days,
BR0551 - ref SDS 59 224L, and for credit of $399.99 to replace 2nd
BR0552 - disk (disk 1 in BIOS) which did not meet published
BR0553 - performance criteria that was the basis for c21 order
BR0554 - 368873. ref SDS 59 UQ87
BR0556 - ..
BR0557 - 5. The 3rd drive
BR0558 -
BR0559 - Is a Seagate, ST32000644NS
BR0561 - ..
BR0562 - This the 2-Terabyte conventional disk drive.
BR0564 - ..
BR0565 - Seagate is an established manufacturer of computer disk drives.
BR0566 -
BR0567 - [...below on 130417 0702 at 1506 letter to Ascendtech
BR0568 - advises that 3rd drive is acceptable. ref SDS 0 GE4N
BR0570 - ..
BR0571 - Steve's letter concludes...
BR0572 -
BR0573 - 6. Thank you,
BR0574 - Steve
BR0575 - Ascendtech Tech Support
BR0576 - Service: (216) 458-1101
BR0577 - Support: (216) 458-1104
BR0578 - Fax: (440) 946-1101
BR0579 - website: www.ascendtech.us
BR0580 - Operating Hours: Mon - Fri 9AM - 6PM Est
BR0581 -
BR0582 -
BR0584 - ..
BR06 -
BR07 -
BR08 - 1457
BR09 -
BR0901 - Ascendtech Notified Conform Disk 1 Product Specs SATA III Read Write 540/430 MB/s
BR0902 -
BR0903 - Submitted letter to Steve at Ascendtech saying...
BR0904 -
BR0905 - 1. Subject: Re: Test Software Ascendtech RMA CQ-44797 on Order 368873
BR0906 - Date: Wed, 17 Apr 2013 15:05:00 -0700 PDT
BR0913 - ..
BR0914 - 2. Search for drive spec in your letter [...sent today at 1437
BR0915 - PDT, and shown above, ref SDS 0 K86O...] found...
BR0916 -
BR0917 - http://www.newegg.ca/Product/Product.aspx?Item=N82E16820226377
BR0919 - ..
BR0920 - 3. It lists the drive [...Mushkin MKNSSDCL480GB-DX Callisto
BR0921 - SSD...] as SATA II interface with...
BR0922 -
BR0923 - max sequential read..... 280 MB/s
BR0924 - max sequential write.... 255 MB/s
BR0926 - ..
BR0927 - 4. Another source says the same thing...
BR0928 -
BR0929 - http://www.mushkin.com/Digital-Storage/SSDs/MKNSSDCL240GB-DX-(1).aspx
BR0931 - ..
BR0932 - 5. This is not the intent of the order - it is only half the
BR0933 - rating listed on Ascendtech's website, which says the drive is
BR0934 - SATA III 6 GB/s, as follows...
BR0935 -
BR0936 - [On 130418 0851 at 1148 received letter from Ascendtech
BR0937 - reporting their research agrees there was an error on
BR0938 - representing 480 GB SSD incorrectly, overstating
BR0939 - performance capabilities. ref SDS 59 SP6K
BR0941 - ..
BR0942 - Sustained Sequential Read: up to 540MB/s
BR0943 - Sustained Sequential Write: up to 430 MB/s
BR0944 -
BR0945 - http://www.ascendtech.us/480gb-ssd-sata-2-5inch-solid-state-drive_hpv_hdiusdsatassd48.aspx
BR0947 - ..
BR0948 - 480GB 2.5" SATA III MLC Internal Solid State Drive (SSD). SATA
BR0949 - III Solid State Drives are designed and built to provide an
BR0950 - exceptional balance of performance and value. It implements
BR0951 - the cutting-edge SATA 6Gbps interface to deliver excellent
BR0952 - sequential and random data transfer rates, significantly
BR0953 - improving your computing experience over hard drives. With no
BR0954 - moving parts, SSDs provide peace of mind with their superior
BR0955 - durability and reliability.
BR0957 - ..
BR0958 - 6. Please verify the 480 GB disk meets performance standards
BR0959 - specified in the order - 480 GB SSD Sata III 6 GB/s with read
BR0960 - write at least 540/430 MB/s.
BR0962 - ..
BR0963 - 7. If we need to order another drive, please let me know.
BR0964 -
BR0965 - [...below on 130417 0702 at 1512 another letter notified
BR0966 - Ascendtech restating and confirming customer intent to
BR0967 - conform 2nd disk (disk 1) to product specifications for
BR0968 - SATA III read write 540/430 MB/s, and to advise if this
BR0969 - requires replacing oridinal disk 1. ref SDS 0 EQ60
BR0971 - ..
BR0972 - [On 130418 0851 called and left message for Ascendtech to
BR0973 - report progress resolving conflict with respect to disk 1.
BR0974 - ref SDS 59 K86O
BR0976 - ..
BR0977 - [On 130418 0851 at 1148 received letter from Ascendtech
BR0978 - reporting their research agrees there was an error on
BR0979 - representing 480 GB SSD incorrectly, overstating
BR0980 - performance capabilities. ref SDS 59 SP6K
BR0982 - ..
BR0983 - [On 130418 0851 at 1256 letter notifies Steve that Samsung
BR0984 - 840 Pro 512 GB SSD purchased from Amazon on order
BR0985 - 112-7508488-8938606, will be delivered to Steve RMA
BR0986 - CQ-44797 at Ascendtech within 1 - 3 business days,
BR0987 - ref SDS 59 224L, and for credit of $399.99 to replace 2nd
BR0988 - disk (disk 1 in BIOS) which did not meet published
BR0989 - performance criteria that was the basis for c21 order
BR0990 - 368873. ref SDS 59 UQ87
BR0992 - ..
BR0993 - Ascendtech asked about changing 2 drives to achieve improved
BR0994 - performance shown in Steve's letter on 130411 1107. ref SDS 54 TS3M
BR0996 - ..
BR0997 - On 130411 1107 at 2031 letter to Ascendtech explains changing only
BR0998 - disk 0 to improve overall performance, ref SDS 54 XE4I, based on 2nd
BR0999 - disk (identified as "disk 1" in system BIOS) is specified by
BR1000 - Ascendtech to provide high performance SATA III 6 GB/s read write
BR1001 - 540/430 MB/s. ref SDS 54 MH3W
BR1003 - ..
BR1004 - Since it now appears based on Ascendtech product information provided
BR1005 - today that the 2nd disk does not meet order specifications, the 2nd
BR1006 - disk must also be changed, as suggested by Steve in Ascendtech's
BR1007 - letter on 130411 1107. ref SDS 54 TS3M
BR1008 -
BR1009 - [On 130418 0851 at 1256 letter notifies Steve that Samsung
BR1010 - 840 Pro 512 GB SSD purchased from Amazon on order
BR1011 - 112-7508488-8938606, will be delivered to Steve RMA
BR1012 - CQ-44797 at Ascendtech within 1 - 3 business days,
BR1013 - ref SDS 59 224L, and for credit of $399.99 to replace 2nd
BR1014 - disk (disk 1 in BIOS) which did not meet published
BR1015 - performance criteria that was the basis for c21 order
BR1016 - 368873. ref SDS 59 UQ87
BR1017 -
BR1023 -
BR1024 -
BR1026 - ..
BR11 -
BR12 -
BR13 - 1506
BR14 -
BR1401 - Disk 2 Conventional 2-Terabyte Seagate Fine
BR1402 -
BR1403 - Submitted another letter to Ascendtech saying...
BR1404 -
BR1405 - 1. Subject: Re: Test C21 Full Load at Most 1 Hour Maintain Temp Below 80 Celcius Ascendtech RMA CQ-44797 on Order 368873
BR1406 - Date: Wed, 17 Apr 2013 15:07:28 -0700
BR1410 - ..
BR1411 - 2. Thanks, the 3rd drive is fine.
BR1413 - ..
BR1414 - This responds to Steve's letter presenting product information for
BR1415 - disk 2, which is the 3rd disk installed in c21, per above. ref SDS 0
BR1416 - RH5F
BR1417 -
BR1418 -
BR1419 -
BR1420 -
BR1422 - ..
BR15 -
BR16 -
BR17 - 1518
BR18 -
BR1801 - Ascendtech Notice Test C21 Overnight Conflicts Customer Instructions
BR1802 -
BR1803 - Received another letter from Steve at Ascendtech saying...
BR1804 -
BR1805 - 1. Subject: RE: Test C21 Full Load at Most 1 Hour Maintain Temp Below 80 Celcius Ascendtech RMA CQ-44797 on Order 368873
BR1806 - Date: Wed, 17 Apr 2013 17:18:34 -0500
BR1810 - ..
BR1811 - Hello
BR1813 - ..
BR1814 - 2. The system is all up and running
BR1816 - ..
BR1817 - 3. But it looks like they will need to format the 2ed drive As the
BR1818 - letter etc, seem to have changed a little, with the new install
BR1820 - ..
BR1821 - 4. Net has already been installed, and everything looks good
BR1823 - ..
BR1824 - 5. I asked them if they could run the test, and they said they are
BR1825 - very busy right now And don?t think they will have time
BR1827 - ..
BR1828 - Think Steve is talking about the test he proposed in his letter
BR1829 - yesterday asking for testing software applied to c21, reported on
BR1830 - 130416 1542, ref SDS 57 J875, and which was submitted to Ascendtech in
BR1831 - a letter earlier this morning, per above. ref SDS 0 AM6H
BR1833 - ..
BR1834 - Ascendtech letter continues...
BR1835 -
BR1836 - 6. Maybe I can ask them, if they can run it overnight
BR1838 - ..
BR1839 - 7. Yes, we understand the CPU times etc
BR1841 - ..
BR1842 - 8. Nothing to worry about there,,, also, the room where it is at,
BR1843 - is pretty cool, low temp, etc
BR1845 - ..
BR1846 - This seems to conflict with instructions in the letter earlier today
BR1847 - at 1353 saying expressly not to test the system overnight at full
BR1848 - load, because the temperature will rise too high and damage the
BR1849 - microprocessor. ref SDS 0 C299 Hopefully, there is a misunderstanding
BR1850 - and Ascendtech will not test at full load overnight that could damage
BR1851 - the i7-3690x microprocessor.
BR1853 - ..
BR1854 - Ascendtech letter continues...
BR1855 -
BR1856 - 9. Let me get with them, and see how busy they are
BR1858 - ..
BR1859 - 10. Personally, I usually just hit Pause/Break,,, when I need to
BR1860 - read something
BR1862 - ..
BR1863 - 11. Do you need more than that ? or did you never try that? I
BR1864 - don?t think there is a setting, to actually slow it down But I
BR1865 - will ask them to look into it
BR1866 -
BR1867 -
BR1869 - ..
BR1870 - 12. Thank you,
BR1871 - Steve
BR1872 - Ascendtech Tech Support
BR1873 - Service: (216) 458-1101
BR1874 - Support: (216) 458-1104
BR1875 - Fax: (440) 946-1101
BR1876 - website: www.ascendtech.us
BR1877 - Operating Hours: Mon - Fri 9AM - 6PM Est
BR1878 -
BR1879 -
BR1881 - ..
BR19 -
BR20 -
BR21 - 1512
BR22 -
BR2201 - Ascendtech Notified Again Install 2nd Disk Per Specs 480 GB SATA III Read Write 540/430 MB/s
BR2202 -
BR2203 - Submitted another letter to Ascendtech saying...
BR2204 -
BR2205 - 1. Subject: Re: Test C21 Full Load at Most 1 Hour Maintain Temp Below 80 Celcius Ascendtech RMA CQ-44797 on Order 368873
BR2206 - Date: Wed, 17 Apr 2013 15:19:45 -0700 PDT
BR2213 - ..
BR2214 - 2. My letter earlier today at 1505 PDT asks Ascendtech to verify
BR2215 - 2nd disk complies with Ascendtech's specs for SATA III
BR2216 - interface and rating read/write 540/430 MB/s, and if not to
BR2217 - install a drive per specs. ref SDS 0 X45M
BR2219 - ..
BR2220 - 3. I formatted the disk partitions to remove personal data before
BR2221 - shipping to Ascendtech, so feel free to do any further
BR2222 - formatting needed to configure the system with partitions
BR2223 - submitted in the letter on 130415 at 1500 PDT, shown in the
BR2224 - record (see line 341333. ref SDS 56 5O58
BR2226 - ..
BR2227 - 4. If it turns out disk #2, the 480GB Mushkin MKNSSDCL480GB-DX
BR2228 - Callisto SSD, has to be changed to comply with order
BR2229 - specifications, then that step should be done before further
BR2230 - partitioning and formatting of disk #2.
BR2232 - ..
BR2233 - 5. Please keep me posted.
BR2234 -
BR2235 - [On 130418 0851 called and left message for Ascendtech to
BR2236 - report progress resolving conflict with respect to disk 1.
BR2237 - ref SDS 59 K86O
BR2238 -
BR2239 - [On 130418 0851 at 1148 received letter from Ascendtech
BR2240 - reporting their research agrees there was an error on
BR2241 - representing 480 GB SSD incorrectly, overstating
BR2242 - performance capabilities. ref SDS 59 SP6K
BR2244 - ..
BR2245 - [On 130418 0851 at 1256 letter notifies Steve that Samsung
BR2246 - 840 Pro 512 GB SSD purchased from Amazon on order
BR2247 - 112-7508488-8938606, will be delivered to Steve RMA
BR2248 - CQ-44797 at Ascendtech within 1 - 3 business days,
BR2249 - ref SDS 59 224L, and for credit of $399.99 to replace 2nd
BR2250 - disk (disk 1 in BIOS) which did not meet published
BR2251 - performance criteria that was the basis for c21 order
BR2252 - 368873. ref SDS 59 UQ87
BR2253 -
BR2259 -
BR2260 -
BR2261 -
BR2262 -
BR2263 -
BR2264 -
BR2265 -
BR2266 -
BR2267 -
BR23 -
Distribution. . . . See "CONTACTS"