CONTACTS
0201 - Ascendtech, Inc
020101 - Mr. Steve LastName; Technical Agent
020103 - Technical Assistance Department
SUBJECTS
C21 Order 368873 Ascendtech Questions Motherbaord Item Number Cataly
2303 -
2303 - ..
2304 - Summary/Objective
2305 -
230501 - Follow up ref SDS 52 0000. ref SDS 51 0000.
230502 -
230503 -
230504 -
230505 - [On 130411 1107 letter notifies Ascendtech to change
230506 - Samsung 840 to Samsung 840 Pro 256 SSD for replacing
230507 - Super Talent SSD originally installed in c21.
230508 - ref SDS 53 F557
230509 -
230510 -
230512 - ..
2306 -
2307 -
2308 - Progress
2309 -
230901 - Question 5 - Poor Performance Not Overclocked SSD Very Slow
230902 -
230903 - Follow up ref SDS 52 XG6J, ref SDS 51 T26G.
230904 -
230905 - Called Ascendtech...
230906 -
230907 - 216 458 1104 O-00000899 0804
230909 - ..
230910 - Left message for Steve to call back on resolving issue to exchange 250
230911 - GB SSD cited in the record on 130404 1453. ref SDS 50 MV5G set out in
230912 - the letter to Ascendtech yesterday on 130409 1048, ref SDS 52 XG6J
230913 -
230914 -
230915 -
230917 - ..
2310 -
2311 -
2312 - 0911
2313 -
231301 - Steve did not call back...
231302 -
231303 - Called Ascendtech.
231305 - ..
231306 - Talked to Steve.
231308 - ..
231309 - We discussed the proposal in the letter last night for Ascendtech to
231310 - replace the Supr Talent SSD in c21 with a Samsung 840 SSD, reported on
231311 - 130409 1048. ref SDS 52 XG6J
231313 - ..
231314 - Reviewed the record on 130404, showing currently installed 256 GB
231315 - Super Talent SSD rated read/write 150/100 MB/s, ref SDS 50 QD9N is
231316 - much slower than the Samsung 830 SSD in c18, rated read/write 500/400
231317 - MB/s, shown on 120407 1157. ref SDS 27 EO6L
231319 - ..
231320 - Steve was surprised, because his letter yesterday said all SSD drives
231321 - have comparable performance, reported on 130409 1048. ref SDS 52 917F
231322 - This morning we noted how Ascendtech documentation shows significant
231323 - order of magnitude differences in performance between the Super Talent
231324 - 256 GB SSD rated read write 150/100 MB/s and the Ascendtech and the
231325 - Ascendtech 480 GB SSD rated read write 500/400 MB/s, shown on 130404
231326 - 1453. ref SDS 50 QD9N
231328 - ..
231329 - Steve further related favorable experience with Super Talent SSD
231330 - drives over many years. He feels sub-standard performance on the
231331 - Super Talent 256 SSD installed on c21 conflicts with this prior
231332 - experience.
231334 - ..
231335 - Steve apologized for Ascendtech failure to overclock c21, shown by
231336 - testing and BIOS on 130404 1453. ref SDS 50 5G9G He explained being
231337 - out sick part of the time c21 was assembled.
231339 - ..
231340 - This aligns with the letter to Ascendtech on 130319 0713. ref SDS 41
231341 - UG6M
231343 - ..
231344 - Steve asked to try correcting the problem with Catalyst Control Center
231345 - and audio error messages, originally reported in letter to Ascendtech
231346 - on 130404 1453. ref SDS 50 5Q6H, by installing Microsoft .Net
231347 - software, first proposed by Ascendtech in Steve's letter on 130409
231348 - 1048. ref SDS 52 HY62
231350 - ..
231351 - While we talked, downloaded .net software from Microsoft using the
231352 - link in Steve's letter on 130409 1048. ref SDS 52 HY66
231354 - ..
231355 - After installation and booting c21, the system error message reporting
231356 - Catalyst video/audio driver was not installed, cited in the letter to
231357 - Ascendtech on 130408 0324, ref SDS 51 4R51, did not appear. Also was
231358 - able to open Catalyst Control Center.
231360 - ..
231361 - This solved problem #2 in the letter to Ascendtech on 130408 0324.
231362 - ref SDS 51 6Q8M
231364 - ..
231365 - This is a poor solution for AMD Radeon 7950 video graphics adapter
231366 - card to require special features of Windows 7 in this case .net
231367 - software, which is not otherwise used.
231369 - ..
231370 - Steve said he does not use .net either on his computer at home.
231372 - ..
231373 - While we talked, Steve contacted his management on implementing
231374 - proposal in the letter last night for Ascendtech to replace Super
231375 - Talent SSD with Samsung 840 250 GB SSD in c21, ref SDS 52 5K44
231377 - ..
231378 - Steve advised that his boss asked for information to order the Samsung
231379 - 840 SSD on implementing the proposal.
231381 - ..
231382 - Explained how to find procurement information for the Samsung 840 SSD
231383 - it in the link to the record on 130404 1453. ref SDS 50 MV5G
231385 - ..
231386 - Steve found this source and transmitted to his boss.
231387 -
231388 - [...below on 130410 0724 at 1022 letter from Ascendtech
231389 - offers to install Samsung 840 256 GB SSD in exchange for
231390 - removing Super Talent 256 GB SSD, and Ascendtech will pay
231391 - for half the shipping costs. ref SDS 0 O362
231393 - ..
231394 - [On 130411 1107 letter notifies Ascendtech to change
231395 - Samsung 840 to Samsung 840 Pro 256 SSD for replacing
231396 - Super Talent SSD originally installed in c21.
231397 - ref SDS 53 F557
231399 - ..
231400 - Discussed Ascendtech paying for shipping expense to correct errors in
231401 - this order 368873.
231403 - ..
231404 - Steve said Ascendtech policy requires customers to pay all shipping
231405 - costs on RMA transactions.
231407 - ..
231408 - Proposed Steve request exception to policy on a one-time-basis to
231409 - correct errors in the order installing sub-standard SSD, and failing
231410 - to perform overclocking, per above. ref SDS 0 6V8H
231411 -
231412 - [...below on 130410 0724 at 1022 letter from Ascendtech
231413 - offers to install Samsung 840 256 GB SSD in exchange for
231414 - removing Super Talent 256 GB SSD, and Ascendtech will pay
231415 - for half the shipping costs. ref SDS 0 O362
231417 - ..
231418 - Steve make this request and send a letter confirming work plan to
231419 - return c21, and advise of additional charges, if any.
231420 -
231422 - ..
2315 -
2316 -
2317 - 1022
2318 -
231801 - Received letter from Steve at Ascendtech saying...
231802 -
231803 - 1. Subject: RE: Order 368873 C21 Slow - Exchange SSD to Samsung 840
231804 - Date: Wed, 10 Apr 2013 13:15:57 -0500 1115 PDT
231808 - ..
231809 - 2. Hi
231811 - ..
231812 - 3. My manager says our distributer cost is actually higher then
231813 - the price on Amazon
231815 - ..
231816 - Steve follows up telecon implementing RMA procedure to fix problem of
231817 - installing down level SSD, per above, ref SDS 0 EW6I, and implements
231818 - planning to submit written notice that Ascendtech will fix the
231819 - problem, per above. ref SDS 0 4X7M
231821 - ..
231822 - Letter from Ascendtech continues...
231823 -
231824 - 4. So we could order it form Amazon, or you could, either one will
231825 - work
231827 - ..
231828 - 5. As for the shipping, he said if you ship it in, we will ship it
231829 - back
231831 - ..
231832 - Ascendtech's offer to correct problems with c21 aligns with
231833 - requirements discussed with Steve this morning, per above. ref SDS 0
231834 - WW70 Ascendtech offer to pay for half shipping costs to correct
231835 - defects in c21 is acceptable, per telecon with Steve, above.
231836 - ref SDS 0 SR3K
231837 -
231838 - [On 130411 1107 letter notifies Ascendtech to change
231839 - Samsung 840 to Samsung 840 Pro 256 SSD for replacing
231840 - Super Talent SSD originally installed in c21.
231841 - ref SDS 53 F557
231843 - ..
231844 - Letter from Ascendtech continues...
231845 -
231846 - 6. Please let me know what you would like to do ?
231847 -
231849 - ..
231850 - 7. Thank you,
231851 - Steve
231852 - Ascendtech Tech Support
231853 - Service: (216) 458-1101
231854 - Support: (216) 458-1104
231855 - Fax: (440) 946-1101
231856 - website: www.ascendtech.us
231857 - Operating Hours: Mon - Fri 9AM - 6PM Est
231858 -
231860 - ..
2319 -
2320 -
2321 - 0007
2322 -
232201 - Submitted letter to Ascendtech saying...
232202 -
232203 - 1. Subject: Order 368873 C21 Return to Install Samsung 840 SSD and Configure Windows 7
232204 - Date: Wed, 10 Apr 2013 10:53:21 -0700
232211 - ..
232212 - 2. Responding to your letter this morning at 1115 PDT, shown
232213 - above, ref SDS 0 PY4G, we are good to go.
232215 - ..
232216 - 3. Ascendtech will order Samsung 840 ssd, as shown in the record
232217 - on 130404 (see line AN0485. ref SDS 50 MV5G and as we
232218 - discussed by telephone earlier this morning. [...see above.
232219 - ref SDS 0 WW70...].
232221 - ..
232222 - 4. Today, I will ship c21 back to Ascendtech and pay for costs.
232223 -
232224 - [On 130411 1107 letter notified Ascendtech c21 shipped and
232225 - expected delivery on 130417. ref SDS 53 YU4H
232227 - ..
232228 - 5. Ascendtech will replace Super Talent ssd with Samsung 840, and
232229 - reinstall os.
232230 -
232231 - [On 130411 1107 letter notifies Ascendtech to change
232232 - Samsung 840 to Samsung 840 Pro 256 SSD for replacing
232233 - Super Talent SSD originally installed in c21.
232234 - ref SDS 53 F557
232236 - ..
232237 - 6. Please install .net with Windows 7 os, and verify access to
232238 - Catalyst Control Center, as we discussed this morning. Thanks
232239 - for help with the link to Microsoft and assisting with
232240 - installing .net showing this resolves Catalyst video/audio
232241 - driver issues.
232243 - ..
232244 - 7. Ascendtech will pay return shipping costs, as per your letter
232245 - this morning, shown below.
232247 - ..
232248 - 8. I will remove the wireless antenna prongs and retain them here.
232249 - Everything else will be returned to Ascendtech.
232250 -
232256 -
232257 -
232259 - ..
2323 -
2324 -
2325 - 1442
2326 -
232601 - Received letter from Steve at Ascendtech saying...
232602 -
232603 - 1. Subject: RE: Order 368873 C21 Return to Install Samsung 840 SSD and Configure Windows 7
232604 - Date: Wed, 10 Apr 2013 14:04:01 -0500 1204 PDT
232608 - ..
232609 - 2. Hello
232611 - ..
232612 - 3. All set, the drive is already ordered
232614 - ..
232615 - 4. Please write on the outside of the box. Send to the address in
232616 - the attachment
232618 - ..
232619 - 5. RMA
232620 - CQ-44797
232621 -
232622 - [...below on 130410 0724 at 1643 implemented Ascendtech's
232623 - instructions for identifying RMA processing. ref SDS 0 W48K
232624 -
232625 - [On 130411 1107 letter notified Ascendtech c21 shipped and
232626 - expected delivery on 130417. ref SDS 53 YU4H
232628 - ..
232629 - 6. Thank you,
232630 - Steve
232631 - Ascendtech Tech Support
232632 - Service: (216) 458-1101
232633 - Support: (216) 458-1104
232634 - Fax: (440) 946-1101
232635 - website: www.ascendtech.us
232636 - Operating Hours: Mon - Fri 9AM - 6PM Est
232638 - ..
232639 - The attachement says...
232640 -
232641 - 1. Dear Customer, We sincerely apologize for any inconvenience you
232642 - may have had As per our policy, we will gladly replace any
232643 - defective product while under warranty Please read the
232644 - following page in order to correctly return a product to us.
232646 - ..
232647 - 2. Any product sent to us that is not in accordance with the
232648 - following May be refused, and/or returned at the senders
232649 - expense Items such as, drivers CD's, burn in testing, used
232650 - thermal paste etc. Are not returnable Software that has
232651 - already been registered, is not returnable
232653 - ..
232654 - 3. RMA numbers are valid for 10 days. This means you must ship the
232655 - package within 10 days Second or extension RMA numbers can not
232656 - be given, please try to ship it out within that time
232658 - ..
232659 - 4. Please note that the purchaser is responsible for returning any
232660 - and all items Ascendtech does not cover, or reimburse, for any
232661 - return shipping, peroid Our return policy should be read before
232662 - ordering, and can not be changed after ordering
232664 - ..
232665 - 5. SHIPPING
232666 -
232667 - The RMA number should be clearly marked on the top, and side,
232668 - of the package All serial numbers will be checked, and
232669 - verified, and must match our records The merchandise must be
232670 - properly packaged, with adequate, standard, packing material
232672 - ..
232673 - 6. Please ship the package with a service that provides insurance
232674 - and tracking information We are not responsible for damages, or
232675 - losses incurred due to improper shipping/packaging Physical
232676 - damage is not covered under any circumstance, and will
232677 - automatically void any warranty
232679 - ..
232680 - 7. When returning a single part, or parts, for replacement, send
232681 - only the part in question Do not ship any screws, clips,
232682 - retainers, etc. Any extra parts sent, may not be returned
232684 - ..
232685 - 8. RETURNS
232687 - ..
232688 - 9. FREE SHIPPING
232689 -
232690 - On orders that had free shipping, the cost of shipping was
232691 - added to the price of the item If a item that had free shipping
232692 - is returned for refund, the original shipping cost that was
232693 - added to the cost of the item, was paid to the shipping
232694 - company, and is not refunded
232696 - ..
232697 - 10. REFUNDS:
232698 -
232699 - Cancelation / Restocking Fee, C/R Fee
232701 - ..
232702 - Items returned for reasons other than defective, exchange, or
232703 - credit, are subject to a C/R fee Items returned as defective,
232704 - will be tested, and a C/R fee accessed per the testing results
232705 - Refunds are usually processed within 3 to 6 business days, not
232706 - including holidays and weekends
232708 - ..
232709 - 11. CREDITS: In-Store Credit
232710 -
232711 - Credit, is basically a refund, where the money stays here to be
232712 - used at a later date Customers that may not want to pay a C/R
232713 - fee, may choose credit over a refund, to avoid the fee
232715 - ..
232716 - 12. REPLACEMENTS:
232717 -
232718 - Items that are returned for replacement, will be tested before
232719 - they are replaced
232721 - ..
232722 - Items that are found to be defective, will be replaced, and
232723 - returned at our expense
232725 - ..
232726 - Items that are found to be good, will need to have the return
232727 - shipping paid before being returned
232729 - ..
232730 - Replacement parts are usually shipped within 2 - 4 business
232731 - days, unless the items are out of stock
232733 - ..
232734 - 13. EXCHANGES:
232735 -
232736 - Items returned for exchange may be subject to a standard
232737 - processing or exchange fee Items that originally had free
232738 - shipping, would have said shipping deducted from any credit
232739 - When exchanging an item, please add a note explaining how you
232740 - will cover any price difference
232742 - ..
232743 - 14. ADVANCED REPLACEMENT
232744 -
232745 - If a replacement is needed, but a customer can not wait for a
232746 - normal / standard replacement A new order may be made, and the
232747 - original order can be returned for a refund If this is done,
232748 - you will need to make it clear to us, that a refund is needed
232749 - for the original order And, ADVANCED REPLACEMENT, in all caps,
232750 - must be written, in the new order notes Advanced replacements
232751 - are tested extra well, and expedited through each department
232752 - they go through
232754 - ..
232755 - 15. ADDRESS ------ All items should be shipped to the following address
232757 - ..
232758 - 16. AscendTech Inc, RMA dept
232759 - 4772 E.355th St
232760 - Willoughby Ohio 44094
232761 -
232763 - ..
2328 -
2329 -
2330 - 1547
2331 -
233101 - Placed c21 in the original packing box marked "Antec, in the order
233102 - received using original packing supplies and padding. Related
233103 - documentation, including manuals and OEM Windows 7 CD was placed in
233104 - original plastic bag and placed between the edge of the cpu and the
233105 - side of the box. The Antec packing box was placed inside a shipping
233106 - box.
233108 - ..
233109 - Drove to Fedex in Pacheco on Center Street.
233111 - ..
233112 - The attendant said Fedex would not assist with padding and sealing
233113 - the shipment package.
233114 -
233115 -
233116 -
233118 - ..
2332 -
2333 -
2334 - 1645
2335 -
233501 - Drove to UPS down the street in Concord...
233502 -
233503 - 1. UPS Store #854
233504 - 4425-C Treat Boulevard
233505 - Concord, CA 94521
233506 - 925 825 4623
233508 - ..
233509 - 2. Date......................................... 130410 1650
233511 - ..
233512 - 3. Insured package.............................. $3,400
233514 - ..
233515 - 4. SHIPMENT INFORMATION
233516 - UPS GROUND COMMERCIAL
233517 - WEIGHT....................................... 37 LBS 3.4 OZ
233518 - BILLABLE WEIGHT.............................. 42 LBS
233519 - DIMENSIONS................................... 24 X 22 X 13
233520 - DECLARED VALUE............................... $3,400
233521 - SIG REQ (W/DELV CONFIRM)
233523 - ..
233524 - 5. SHIP FROM:
233530 - ..
233531 - 6. SHIP TO:
233532 -
233533 - ASCEND TECH, INC RMA # DEPT
233534 - RMA # CQ-44797
233535 - 4722 E 355TH ST
233536 - WILLOUGHBY, OH 44094-4632
233537 - BUSINESS
233539 - ..
233540 - RMA number aligns with Steve's letter received earlier today shown
233541 - above. ref SDS 0 HL94 Address aligns with attachment to Steve's
233542 - letter, also shown above. ref SDS 0 DO94
233544 - ..
233545 - UPS attendant provided black felt pen. As requested in Steve's
233546 - letter, entered on outside of shipping package...
233547 -
233548 - RMA # CQ-44797
233550 - ..
233551 - The attendant added padding to safely ship the computer using UPS
233552 - supplies. She prepared a shipping manifest label, and she sealed the
233553 - shipping box.
233555 - ..
233556 - Helped the attendant by carrying the box from the counter to the back
233557 - room ready for pickup.
233559 - ..
233560 - UPS invoice continues...
233561 -
233562 - 7. SHIPMENT ID............................ MM6CP8YVWZMVP
233564 - ..
233565 - 8. EXPECTED DELIVERY............................ 130417 EOD
233567 - ..
233568 - 9. Tracking............................... 1ZW2119W4258945038
233569 -
233570 - http://www.ups.com/tracking/tracking.html
233571 -
233572 - [On 130411 1107 letter notified Ascendtech c21 shipped
233573 - and expected delivery on 130417. ref SDS 53 YU4H
233575 - ..
233576 - 10. Price........................................ $118.57
233578 - ..
233579 - Post expense ledger...
233582 -
233583 -
233584 -
233585 -
233586 -
233587 -
233588 -
233589 -
233590 -
233591 -
233592 -
233593 -
233594 -
2336 -
Distribution. . . . See "CONTACTS"