CONTACTS
0201 - Ascendtech, Inc
020101 - Mr. Steve LastName; Technical Agent
020103 - Technical Assistance Department
SUBJECTS
C21 Order 368873 Ascendtech Questions Motherbaord Item Number Cataly
2303 -
2303 - ..
2304 - Summary/Objective
2305 -
230501 - Follow up ref SDS 51 0000. ref SDS 50 0000.
230502 -
230503 -
230504 -
230505 -
230507 - ..
2306 -
2307 -
2308 - Progress
2309 -
230901 - Question 1 & 6 Documentation Asus Motherboard and Warranty
230902 -
230903 - Follow up ref SDS 51 HL3M.
230904 -
230905 - Received letter from Steve at Ascendtech responding to 1st letter and
230906 - saying...
230907 -
230908 - 1. Subject: RE: Order Number 368873 Received 4 April 2013
230909 - Date: Tue, 9 Apr 2013 11:50:42 -0500
230913 - ..
230914 - 2. Hello
230916 - ..
230917 - 3. That looks like the line item, from the original invoice
230918 - The updated invoice, should show the Asus board
230920 - ..
230921 - Steve responds to the question on "item number" for Asus motherboard,
230922 - submitted in a letter to Ascendtech on 130408 0324. ref SDS 51 UL58
230924 - ..
230925 - Ascendtech should submit an updated invoice.
230927 - ..
230928 - Letter from Ascendtech continues...
230929 -
230930 - 4. The 45 day warranty, is for people that only had the 30 day
230931 - warranty In this case, you purchased a 2 year warranty So the
230932 - 30 or 45 day etc, would not mean anything here
230934 - ..
230935 - Steve responds to the question on warranty submitted in a letter to
230936 - Ascendtech on 130408 0324, ref SDS 51 UL67, citing the record on
230937 - 130404 1453, ref SDS 50 LV9H, which in turns references original
230938 - procurement record on 130313 1130. ref SDS 38 3S4O
230940 - ..
230941 - 5. Your invoice should show the 2 year warranty, and our computer
230942 - records here That is all you need to use it
230944 - ..
230945 - What are terms and conditions of the 2 yearwarranty?
230946 -
230948 - ..
230949 - 6. Thank you,
230950 - Steve
230951 - Ascendtech Tech Support
230952 - Service: (216) 458-1101
230953 - Support: (216) 458-1104
230954 - Fax: (440) 946-1101
230955 - website: www.ascendtech.us
230956 - Operating Hours: Mon - Fri 9AM - 6PM Est
230957 -
230958 -
230959 -
230960 -
230962 - ..
2310 -
2311 -
2312 - 1117
2313 -
231301 - Question 2 - Audio Message Access Denied Catalyst Control Center
231302 -
231303 - Follow up ref SDS 51 6Q8M.
231304 -
231305 - Received letter from Steve at Ascendtech responding to 2nd letter and
231306 - saying...
231307 -
231308 - 1. Subject: RE: Order 368873 Video/Audio Driver Issue Cataylyst Control Center
231309 - Date: Tue, 9 Apr 2013 11:55:33 -0500 0955 PDT
231316 - ..
231317 - 2. Is NET installed ?
231318 -
231319 - Or have you tried to install it ?
231321 - ..
231322 - 3. Net does not come built into Windows
231323 -
231324 - You usually need to install it yourself
231326 - ..
231327 - 4. I talked to the builder here, and he said he let all the
231328 - updates run But he does not remember if NET was part of the
231329 - updates
231331 - ..
231332 - This problem did not occur for 17, nor c18 both configured with
231333 - Windows 7 and Catalyst video/audio driver. Access to Catalyst Control
231334 - Center is denied on c21, but not on c17 and c18.
231336 - ..
231337 - Did Ascendtech access Catalyst Control Center during 2 days testing
231338 - c21?
231340 - ..
231341 - Letter from Ascendtech continues...
231342 -
231343 - 5. I would go to Microsoft's website, and install NET
231344 -
231345 - At that time, it will tell you if it is installed or not,
231346 - already
231348 - ..
231349 - 6. You usually need to be logged on as admisistraitor, to be able
231350 - to work with some updates and control systems etc
231352 - ..
231353 - 7. Are you logged on as administraitor ?
231354 -
231355 - http://www.microsoft.com/net/
231357 - ..
231358 - 8. Thank you,
231359 - Steve
231360 - Ascendtech Tech Support
231361 - Service: (216) 458-1101
231362 - Support: (216) 458-1104
231363 - Fax: (440) 946-1101
231364 - website: www.ascendtech.us
231365 - Operating Hours: Mon - Fri 9AM - 6PM Est
231366 -
231367 -
231368 -
231369 -
231370 -
231372 - ..
2314 -
2315 -
2316 - 1131
2317 -
231701 - Question 3 - Layout Back Panel Location USB 3.0 Ports
231702 -
231703 - Follow up ref SDS 51 XY6J.
231704 -
231705 - Received letter from Steve at Ascendtech responding to 3rd letter and
231706 - saying...
231707 -
231708 - 1. Subject: RE: Order 368873 C21 Back Panel Port Layout
231709 - Date: Tue, 9 Apr 2013 12:05:51 -0500 1005 PDT
231716 - ..
231717 - 2. The only thing like a layout, would be a picture of the board
231718 - itself
231720 - ..
231721 - 3. As you can see, the USB 3.0 connectors are blue, while the 2.0
231722 - connectors are white or black
231723 -
231724 - http://www.ascendtech.us/asus-sabertooth-x79-lga2011-ddr3-esata-3_i_mbasusabertooth.aspx
231726 - ..
231727 - 4. It shows there are 2 on the back of the board
231729 - ..
231730 - 5. The case itself, will usually have 1 or 2 as well, again, they
231731 - will be blue, so you can tell which ones they are
231733 - ..
231734 - 6. I do not have a picture of the case here
231736 - ..
231737 - 7. When using USB 3.0,,, the main thing is to have a good, 3.0
231738 - cable As USB is stil pretty new, the biggest problem they have
231739 - seen so far Is compaines putting out bad USB 3.0 cables
231741 - ..
231742 - 8. I believe at this time, allot of them have been recalled, and
231743 - replaced with better cables On the external drives that came
231744 - with cables, most manufacturers are replacing them with better
231745 - cables You just contact them, with proof of purchasing a new
231746 - drive, and they will replace the cable for you If the drive you
231747 - purchased came with a cable
231748 -
231749 -
231751 - ..
231752 - 9. Thank you,
231753 - Steve
231754 - Ascendtech Tech Support
231755 - Service: (216) 458-1101
231756 - Support: (216) 458-1104
231757 - Fax: (440) 946-1101
231758 - website: www.ascendtech.us
231759 - Operating Hours: Mon - Fri 9AM - 6PM Est
231760 -
231761 -
231762 -
231763 -
231764 -
231765 -
231767 - ..
2318 -
2319 -
2320 - 1138
2321 -
232101 - Question 5 - Poor Performance Not Overclocked SSD Very Slow
232102 -
232103 - Follow up ref SDS 51 T26G.
232104 -
232105 - Received letter from Steve at Ascendtech responding to 5th letter and
232106 - saying...
232107 -
232108 - 1. Subject: RE: Order 368873 C21 Slower Than Planned
232109 - Date: Tue, 9 Apr 2013 12:12:49 -0500 1012 PDT
232116 - ..
232117 - 2. I'm a little confused with this one
232119 - ..
232120 - 3. I do not, and can not understand what you mean here
232122 - ..
232123 - 4. The SSD drive, is where you have the OS, correct ?
232125 - ..
232126 - 5. I don't believe any SSD drive can really be slower or faster
232127 - than another Not in any amount of time that can be captured or
232128 - watched, with the human eye
232130 - ..
232131 - Steve presents denial the Super Talent 256 GB SSD which Ascendtech
232132 - installed on c21 rates lower performance than the Samsung 830 256 GB
232133 - SSD installed on c18, reported on 130404 1453, ref SDS 50 GB6H, and
232134 - cited in the letter to Steve last night on 130408 0324. ref SDS 51
232135 - VM5N
232137 - ..
232138 - This denial conflicts with Ascendtech's documentation showing the
232139 - Super Talent SSD is rated read write 150/100 MB/s and the Ascendtech
232140 - 480 GB SSD is rated 300% - 400% faster with read write 500/400 MB/s,
232141 - shown on 130404 1453. ref SDS 50 QD9N
232142 -
232143 - [On 130410 0724 reviewed the record showing 256 GB SSD
232144 - Ascendtech installed on c21 is 60% slower than
232145 - ref SDS 54 EW6I
232147 - ..
232148 - [...below on 130409 1048 at 2348 respond and propose
232149 - replacing slow Super Talent SSD installed at the factory by
232150 - Ascendtech, with Samsung model 840 SSD. ref SDS 0 5K44
232152 - ..
232153 - 6. But anyway, you said SSD drive
232155 - ..
232156 - 7. But it does not sound like that is where you are copying files
232157 - to ? Or, are you saying, the second SSD drive ?
232159 - ..
232160 - 8. Or the third drive in the system ?
232162 - ..
232163 - 9. To get to the drive, the files have to go through the system So
232164 - the drive speed, would not be whats being timed here Its going
232165 - through the system, to get to the drive
232167 - ..
232168 - 10. Bringing us to cables etc, USB 2.0 or 3.0, etc etc etc
232170 - ..
232171 - 11. And then to the drives themselves, and how they are formatted
232173 - ..
232174 - 12. You brought up C18 vs C21 etc. But did not show the drives
232175 - size Smaller drives run faster with small block sizes, while
232176 - bigger drives, run much, much slower, with larger bloack sizes
232178 - ..
232179 - 13. There are a few programs out there, that try to show bloack
232180 - size, or storage waste, vs drive speed etc Bassically, the
232181 - smaller the block size, the slower it is
232182 -
232183 -
232185 - ..
232186 - 14. Thank you,
232187 - Steve
232188 - Ascendtech Tech Support
232189 - Service: (216) 458-1101
232190 - Support: (216) 458-1104
232191 - Fax: (440) 946-1101
232192 - website: www.ascendtech.us
232193 - Operating Hours: Mon - Fri 9AM - 6PM Est
232194 -
232195 -
232197 - ..
2322 -
2323 -
2324 - 1228
2325 -
232501 - Question 3 - Layout Back Panel Location USB 3.0 Ports
232502 -
232503 - Follow up ref SDS 51 XY6J.
232504 -
232505 - Submitted letter to Steve at Ascendtech responding to 3rd letter, per
232506 - above, ref SDS 0 XY6J, and saying...
232507 -
232508 - 1. Subject: Re: Order 368873 C21 Back Panel Port Layout
232509 - Date: Tue, 09 Apr 2013 12:34:23 -0700
232513 - ..
232514 - 2. Thanks Steve - is there documentation for the board or
232515 - something that says the 2 blue ports are 3.0, and the white and
232516 - black are 2.0? What are the other ports on the board?
232518 - ..
232519 - Actually the reference in Steve's letter, per above, ref SDS 0 G589,
232520 - has well down on the page a listing of Asus motherboard ports...
232521 -
232522 - http://www.ascendtech.us/asus-sabertooth-x79-lga2011-ddr3-esata-3_i_mbasusabertooth.aspx
232524 - ..
232525 - 3. Incidentally, several jumper pin connectors came in plastic
232526 - packaging. They say...
232528 - ..
232529 - 4. HHD LED
232530 - HHD LED
232532 - ..
232533 - 5. PWR
232534 - Ground
232536 - ..
232537 - 6. Reset
232538 - Ground
232540 - ..
232541 - 7. The other side says...
232543 - ..
232544 - 8. Speaker
232545 - Ground
232546 - Ground
232547 - +5v
232549 - ..
232550 - 9. PLED-
232551 - PLED+
232553 - ..
232554 - 10. Could this connection relate to the system audio message??
232556 - ..
232557 - 11. The other pin connector says
232559 - ..
232560 - 12. USB
232561 - NC
232562 - Ground
232563 - P2+
232564 - P2-
232565 - +5V
232567 - ..
232568 - 13. Is there published guidance for using these?
232570 - ..
232571 - 14. Appreciate as well the heads up on inefficient 3.0 cables.
232573 - ..
232574 - 15. Rod
232575 -
232576 -
232578 - ..
2326 -
2327 -
2328 - 1550
2329 -
232901 - Question 2 - Audio Message Access Denied Catalyst Control Center
232902 -
232903 - Follow up ref SDS 51 6Q8M.
232904 -
232905 - Submitted letter from Steve at Ascendtech responding to 2nd letter,
232906 - per above, ref SDS 0 6Q8M, and saying...
232907 -
232908 - 1. Subject: Re: Order 368873 C21 Audio Message Catalyst Error System Message Net Issue
232909 - Date: Tue, 09 Apr 2013 15:55:07 -0700
232913 - ..
232914 - 2. I don't see .net listed in programs to uninstall. What do the
232915 - guys say in the shop who installed w7? [...following up
232916 - Steve's letter saying he talked to the assembly techs, per
232917 - above, ref SDS 0 HY50...]. If they did a normal install,
232918 - everything should have been put out there, and when they
232919 - installed catalyst video driver, if .net was needed, it should
232920 - have come up at that time.
232921 -
232924 -
232925 -
232926 -
232928 - ..
2330 -
2331 -
2332 - 2348
2333 -
233301 - Question 5 - Poor Performance Not Overclocked SSD Very Slow
233302 -
233303 - Follow up ref SDS 51 T26G.
233304 -
233305 - Submitted letter to Steve at Ascendtech responding to 5th letter, per
233306 - above, ref SDS 0 T26G, and saying...
233307 -
233308 - 1. Subject: Re: Order 368873 C21 Slow - Exchange SSD to Samsung 840
233309 - Date: Tue, 09 Apr 2013 23:57:46 -0700
233316 - ..
233317 - 2. You are correct, os is on SSD. [...answering Steve's question
233318 - in his letter received earlier today, per above. ref SDS 0
233319 - I463...]. Since it is running very slow, would like to replace
233320 - it with Samsung 840, details shown in the record on 130404 see
233321 - line AN0485. ref SDS 50 MV5G
233323 - ..
233324 - 3. Notice it is same 250 GB and is 70% faster read write than
233325 - "Super Talent" SSD, ref SDS 50 QD9N, currently installed and
233326 - further costs $20 less.
233327 -
233328 - [On 130410 0724 discussed with Ascendtech proposal to
233329 - replace Super Talent SSD with Samsung 840 SSD in c21.
233330 - ref SDS 55 LN4K
233332 - ..
233333 - 4. I can return the box and Ascendtech can order the Samsung 840
233334 - (notice free shipping). Ascendtech can swap the drives, and
233335 - reinstall the OS. While installing the os test for including
233336 - .net to support Catalyst Control Center. Make sure you can
233337 - navigate to the control center, needed to adjust scaling and
233338 - color scheme.
233340 - ..
233341 - 5. I'll call in the morning to discuss your thoughts.
233342 -
233343 - [On 130410 0724 called and left message for Steve at
233344 - Ascendtech to call on resolving issue to exchange 250 GB
233345 - SSD on c21. ref SDS 53 YU4H
233347 - ..
233348 - 6. Thanks for helping on this.
233349 -
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233357 -
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233362 -
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2334 -
Distribution. . . . See "CONTACTS"