THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com
S U M M A R Y
DIARY: April 3, 2013 06:37 AM Wednesday;
Rod Welch
Amazon re-charged ordered 109-0206173-5369015 failed correct invoice Samsung 55" television.
1...Summary/Objective
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CONTACTS
0201 - Amazon.com
020101 - Mr. Justin C-NLN;
020103 - Order Department
SUBJECTS
Amazon Error Request Authorization Payment Order 109-0206173-5369015
2403 -
2403 - ..
2404 - Summary/Objective
2405 -
240501 - Follow up ref SDS 13 0000. ref SDS 12 0000.
240502 -
240503 -
240504 -
240505 -
240507 - ..
2406 -
2407 -
2408 - Background
2409 -
240901 - On 130310 1439 researched 55" televisions for c18 or new cpu c21,
240902 - ref SDS 4 DX5H, and at 2302 palced order 109-0206173-5369015 with
240903 - Amazon for Samsung UN55ES6100 55-Inch 1080p 120Hz Slim LED HDTV
240904 - (Black), weighing less than 40 pounds. ref SDS 4 C34I
240906 - ..
240907 - On 130310 1439 at 2306 received letter from Amazon confirming order
240908 - 109-0206173-5369015, ref SDS 4 376H, with estimated delivery between
240909 - Mar 14, 2013 - Mar 19, 2013. ref SDS 4 C837
240911 - ..
240912 - On 130312 1013 received letter from Amazon dated 130311 2138 PDT
240913 - reporting order 109-0206173-5369015 has shipped, ref SDS 5 G77O, with
240914 - with estimated delivery between Mar 14, 2013 - Mar 19, 2013,
240915 - ref SDS 5 NB4X, and providing Fedex tracking number 534540715018362.
240916 - ref SDS 5 NB6V
240918 - ..
240919 - On 130316 0922 Fedex reports no record receiving Samsung 55"
240920 - television package for delivery OB 130319. ref SDS 6 5K4J Amazon
240921 - investigated the order. ref SDS 6 AK4O, and advised that if shipper
240922 - has not corrected the problem OB 130318, consider filing a claim for
240923 - resolution. ref SDS 6 6Z57
240925 - ..
240926 - On 130319 1119 Fedex reports still no record receiving Samsung 55"
240927 - television package for delivery OB 130319. ref SDS 7 5K4J Amazon
240928 - filed claim to resolve failure to perform, 130319 1119 at 1149,
240929 - ref SDS 7 YO6I, shown in Amazon letter received later on 130319 1119
240930 - at 1533. ref SDS 7 ZR4N
240932 - ..
240933 - 130322 1207 Lyndon with Pauls TV called and proposed shipping Samsung
240934 - 55" television with delivery OB 130326; agreed to proposal and will
240935 - execute Samsung claim release on receipt of unit. ref SDS 8 X56N
240937 - ..
240938 - On 130323 2154 Fedex reports Samsung 55" television Amazon order
240939 - 109-0206173-5369015 purchased on 130310 1439, ref SDS 4 376H, is now
240940 - in transit tracking number 534540715018362 is in transit. ref SDS 9
240941 - YG3H
240943 - ..
240944 - On 130326 1338 receive Samsung 55" television on Amazon order #
240945 - 109-0206173-5369015. ref SDS 10 5K4J facilitated handling to install
240946 - upstairs. ref SDS 10 ES6H Setup of Samsung UN55ES6150FXZA was fast
240947 - and easy, including remote control to initialize operation.
240948 - ref SDS 10 VV94 Using Samsung UN55ES6150FXZA for computer display
240949 - turned out better than expected. ref SDS 10 745I Received letters
240950 - from Amazon issuing credit on claim for delayed delivery. ref SDS 10
240951 - ZX9F Notified Amazon to re-charge the account for satisfactory
240952 - performance on Amazon order # 109-0206173-5369015. ref SDS 10 GH4F
240954 - ..
240955 - On 130327 0646 Amazon reported in a letter having received notice
240956 - submitted on 130326 that tv4 (Samsung 55" HDTV) was received in good
240957 - order. ref SDS 11 5K4J Amazon's letter requested authorization to
240958 - charge the bank account for order 109-0206173-5369015 and request
240959 - conflicted with notice in the letter on 130326, for Amazon to execute
240960 - payment on the order. ref SDS 11 EO7G
240962 - ..
240963 - On 130327 0646 at 0747 letter to Amazon cited prior letter notifying
240964 - tv4 finally arrived and Amazon should re-charge to execute payment for
240965 - the order 109-0206173-5369015. ref SDS 11 IV6I
240967 - ..
240968 - On 130401 2239 called Amazon to correct invoice 109-0206173-5369015
240969 - with the name of the seller. ref SDS 12 5K4J Charles advised the
240970 - actual seller on this transaction is Nebraska Furniture Mart, and
240971 - noted Amazon website for the order now shows Nebraska Furniture Mart.
240972 - ref SDS 12 01U7 Reported the name on the package is Limitless in San
240973 - Diego. ref SDS 12 2R6J Charles will notify Amazon Billing Department
240974 - to submit corrected invoice showing the name of the seller, which
240975 - evidently was not Paulstv, and on receipt of corrected invoice,
240976 - customer will authorize re-charging for the transaction. ref SDS 12
240977 - D13I
240979 - ..
240980 - On 130401 2239 at 2329 received letter from Charles following up
240981 - telecon at 2239 to correct Amazon invoice 109-0206173-5369015.
240982 - ref SDS 12 Y15F
240984 - ..
240985 - On 130401 2239 at 2342 submitted letter to Charles confirming telecon
240986 - notifying Amazon to correct invoice 109-0206173-5369015 and on receipt
240987 - of corrected invoice customer will authorize re-charging bank account
240988 - for payment. ref SDS 12 T39J
240990 - ..
240991 - On 130402 1607 letter from Amazon presented plan to re-charge bank
240992 - account for order 109-0206173-5369015 and did not submit corrected
240993 - invoice. ref SDS 13 5K4J Submitted letter to Amazon citing customer
240994 - request for corrected invoice to authorize re-charging for tv4 Samsung
240995 - 55" television. ref SDS 13 PN5M
240996 -
240997 -
240998 -
241000 - ..
2411 -
2412 -
2413 - Progress
2414 -
241401 - Received letter from Amazon saying...
241402 -
241403 - 1. Subject: Your Amazon.com A-to-z Guarantee Claim (Order 109-0206173-5369015)
241404 - Date: Wed, 3 Apr 2013 06:10:27 +0000 2310 PDT
241408 -
241409 - 2. Hello from Amazon.com.
241411 - ..
241412 - 3. Thank you for writing back to us.
241414 - ..
241415 - Lalit references letter notifying Amazon to submit corrected invoice
241416 - for order 109-0206173-5369015 shown in the record yesterday on 130402
241417 - 1607. ref SDS 13 PN5M
241419 - ..
241420 - Amazon letter continues...
241421 -
241422 - 4. We have submitted a new charge of $972.85 to your original
241423 - payment method for the Guarantee claim reimbursement of order
241424 - 109-0206173-5369015. We will be sure to contact you if there
241425 - are any difficulties. Otherwise, please consider this
241426 - transaction complete. We hope you enjoy your order and thank
241427 - you for choosing Amazon.com.
241429 - ..
241430 - Lalit seems to offer for unknown reasons discount on the transaction
241431 - of about $130, but does not submit corrected invoicce, as agreed with
241432 - Amazon in telecon on 130401 2239. ref SDS 12 KG5L
241434 - ..
241435 - Amazon letter concludes...
241436 -
241437 - 5. Lalit
241438 -
241440 - ..
2415 -
2416 -
2417 - 0648
2418 -
241801 - Submitted letter to Lalit at Amazon saying...
241802 -
241803 - 1. Subject: Re: Your Amazon.com A-to-z Guarantee Claim (Order 109-0206173-5369015)
241804 - Date: Wed, 03 Apr 2013 07:27:07 -0700
241808 - ..
241809 - 2. Dear Lalit,
241811 - ..
241812 - 3. Your letter on 130402 at 2310 PDT relates revised work plan to
241813 - re-charge account on subject order (see above. ref SDS 0 5K4J).
241814 - The letter to Brittany yesterday requested corrected invoice
241815 - showing the actual seller in order to complete the transaction.
241816 - ref SDS 13 PN5M
241818 - ..
241819 - 4. Purchasing computer technology often requires contacting the
241820 - seller days, weeks, months after the sale. We therefore need
241821 - valid contact information for the seller. As noted in telecon
241822 - with Charles at Amazon on 130402, the record at this time shows
241823 - 3 different "sellers" and there is no contact information for
241824 - any of them. ref SDS 12 5G5F
241826 - ..
241827 - 5. Accordingly, please submit a corrected invoice to complete
241828 - transaction for this order. Your assistance is greatly
241829 - appreciated to expedite authorization on re-charging to pay for
241830 - the order.
241831 -
241837 -
241839 - ..
2419 -
2420 -
2421 - 1530
2422 -
242201 - Received letter from Wreya F at Amazon saying...
242202 -
242203 - 1. Subject: A Message from Amazon Customer Service
242204 - Date: Wed, 3 Apr 2013 20:23:33 +0000
242208 - ..
242209 - 2. Hello,
242211 - ..
242212 - 3. I'm writing to follow-up on your order 109-0206173-5369015.
242214 - ..
242215 - 4. I checked on your order 109-0206173-5369015 and can confirm
242216 - that you have been recharged for this order as per your
242217 - request.
242219 - ..
242220 - 5. Please be informed because invoices contain sensitive payment
242221 - information we're unable to send them via e-mail.
242223 - ..
242224 - Wreya's letter conflicts with the record receivng the original invoice
242225 - from Amaon via email shown in the record on 130310 1439. ref SDS 4
242226 - 376H
242228 - ..
242229 - Amazon's letter continues...
242230 -
242231 - 6. You can view and print an invoice for your orders through Your
242232 - Account
242233 -
242234 - http://www.amazon.com/your-account
242236 - ..
242237 - Here's a link to the invoice you asked about:
242238 -
242239 - https://www.amazon.com/gp/css/summary/print.html/?&orderID=109-0206173-5369015
242241 - ..
242242 - 7. I hope this information helps. We look forward seeing you again
242243 - soon.
242245 - ..
242246 - 8. Best regards,
242247 -
242248 - Wreya F.
242250 - ..
242251 - 9. Did I solve your problem?
242253 - ..
242254 - 10. If yes, please click here:
242255 -
242256 - http://www.amazon.com/gp/help/survey?p=A2HX12WAUSP37L&k=hy&ref_=cscem_hmdyes_pt_1
242258 - ..
242259 - 11. If no, please click here:
242260 -
242261 - http://www.amazon.com/gp/help/survey?p=A2HX12WAUSP37L&k=hn&ref_=cscem_hmdno_pt_1
242263 - ..
242264 - 12. Your feedback is helping us build Earth's Most Customer-Centric
242265 - Company.
242267 - ..
242268 - 13. Thank you.
242269 -
242270 - Amazon.com
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Distribution. . . . See "CONTACTS"