THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com


S U M M A R Y


DIARY: April 3, 2013 06:37 AM Wednesday; Rod Welch

Amazon re-charged ordered 109-0206173-5369015 failed correct invoice Samsung 55" television.

1...Summary/Objective


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CONTACTS 
0201 - Amazon.com                                                                                                                                                         
020101 - Mr. Justin C-NLN; 
020103 - Order Department 

SUBJECTS
Amazon Error Request Authorization Payment Order 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
2403 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2403 -    ..
2404 - Summary/Objective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
2405 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
240501 - Follow up ref SDS 13 0000. ref SDS 12 0000.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
240502 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240503 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240504 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240505 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240507 -  ..
2406 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2407 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2408 - Background                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
2409 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
240901 - On 130310 1439 researched 55" televisions for c18 or new cpu c21,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
240902 - ref SDS 4 DX5H, and at 2302 palced order 109-0206173-5369015 with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
240903 - Amazon for Samsung UN55ES6100 55-Inch 1080p 120Hz Slim LED HDTV                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240904 - (Black), weighing less than 40 pounds. ref SDS 4 C34I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
240906 -  ..
240907 - On 130310 1439 at 2306 received letter from Amazon confirming order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
240908 - 109-0206173-5369015, ref SDS 4 376H, with estimated delivery between                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
240909 - Mar 14, 2013 - Mar 19, 2013. ref SDS 4 C837                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
240911 -  ..
240912 - On 130312 1013 received letter from Amazon dated 130311 2138 PDT                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
240913 - reporting order 109-0206173-5369015 has shipped, ref SDS 5 G77O, with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
240914 - with estimated delivery between Mar 14, 2013 - Mar 19, 2013,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
240915 - ref SDS 5 NB4X, and providing Fedex tracking number 534540715018362.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
240916 - ref SDS 5 NB6V                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
240918 -  ..
240919 - On 130316 0922 Fedex reports no record receiving Samsung 55"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
240920 - television package for delivery OB 130319. ref SDS 6 5K4J  Amazon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
240921 - investigated the order. ref SDS 6 AK4O, and advised that if shipper                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
240922 - has not corrected the problem OB 130318, consider filing a claim for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
240923 - resolution. ref SDS 6 6Z57                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
240925 -  ..
240926 - On 130319 1119 Fedex reports still no record receiving Samsung 55"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
240927 - television package for delivery OB 130319. ref SDS 7 5K4J  Amazon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
240928 - filed claim to resolve failure to perform, 130319 1119 at 1149,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240929 - ref SDS 7 YO6I, shown in Amazon letter received later on 130319 1119                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
240930 - at 1533. ref SDS 7 ZR4N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
240932 -  ..
240933 - 130322 1207 Lyndon with Pauls TV called and proposed shipping Samsung                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
240934 - 55" television with delivery OB 130326; agreed to proposal and will                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
240935 - execute Samsung claim release on receipt of unit. ref SDS 8 X56N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
240937 -  ..
240938 - On 130323 2154 Fedex reports Samsung 55" television Amazon order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
240939 - 109-0206173-5369015 purchased on 130310 1439, ref SDS 4 376H, is now                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
240940 - in transit tracking number 534540715018362 is in transit. ref SDS 9                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
240941 - YG3H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
240943 -  ..
240944 - On 130326 1338 receive Samsung 55" television on Amazon order #                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240945 - 109-0206173-5369015. ref SDS 10 5K4J facilitated handling to install                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
240946 - upstairs. ref SDS 10 ES6H  Setup of Samsung UN55ES6150FXZA was fast                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
240947 - and easy, including remote control to initialize operation.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
240948 - ref SDS 10 VV94  Using Samsung UN55ES6150FXZA for computer display                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
240949 - turned out better than expected. ref SDS 10 745I  Received letters                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
240950 - from Amazon issuing credit on claim for delayed delivery. ref SDS 10                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
240951 - ZX9F  Notified Amazon to re-charge the account for satisfactory                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240952 - performance on Amazon order # 109-0206173-5369015. ref SDS 10 GH4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
240954 -  ..
240955 - On 130327 0646 Amazon reported in a letter having received notice                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
240956 - submitted on 130326 that tv4 (Samsung 55" HDTV) was received in good                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
240957 - order. ref SDS 11 5K4J  Amazon's letter requested authorization to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
240958 - charge the bank account for order 109-0206173-5369015 and request                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
240959 - conflicted with notice in the letter on 130326, for Amazon to execute                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
240960 - payment on the order. ref SDS 11 EO7G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
240962 -  ..
240963 - On 130327 0646 at 0747 letter to Amazon cited prior letter notifying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
240964 - tv4 finally arrived and Amazon should re-charge to execute payment for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
240965 - the order 109-0206173-5369015. ref SDS 11 IV6I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
240967 -  ..
240968 - On 130401 2239 called Amazon to correct invoice 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
240969 - with the name of the seller. ref SDS 12 5K4J  Charles advised the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
240970 - actual seller on this transaction is Nebraska Furniture Mart, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
240971 - noted Amazon website for the order now shows Nebraska Furniture Mart.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
240972 - ref SDS 12 01U7  Reported the name on the package is Limitless in San                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
240973 - Diego. ref SDS 12 2R6J  Charles will notify Amazon Billing Department                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
240974 - to submit corrected invoice showing the name of the seller, which                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
240975 - evidently was not Paulstv, and on receipt of corrected invoice,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240976 - customer will authorize re-charging for the transaction. ref SDS 12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
240977 - D13I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
240979 -  ..
240980 - On 130401 2239 at 2329 received letter from Charles following up                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
240981 - telecon at 2239 to correct Amazon invoice 109-0206173-5369015.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
240982 - ref SDS 12 Y15F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
240984 -  ..
240985 - On 130401 2239 at 2342 submitted letter to Charles confirming telecon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
240986 - notifying Amazon to correct invoice 109-0206173-5369015 and on receipt                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
240987 - of corrected invoice customer will authorize re-charging bank account                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
240988 - for payment. ref SDS 12 T39J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
240990 -  ..
240991 - On 130402 1607 letter from Amazon presented plan to re-charge bank                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
240992 - account for order 109-0206173-5369015 and did not submit corrected                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
240993 - invoice. ref SDS 13 5K4J  Submitted letter to Amazon citing customer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
240994 - request for corrected invoice to authorize re-charging for tv4 Samsung                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
240995 - 55" television. ref SDS 13 PN5M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
240996 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240997 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240998 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241000 -  ..
2411 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2412 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2413 - Progress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2414 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
241401 - Received letter from Amazon saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
241402 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241403 -    1.  Subject:  Your Amazon.com A-to-z Guarantee Claim (Order 109-0206173-5369015)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
241404 -        Date:  Wed, 3 Apr 2013 06:10:27 +0000 2310 PDT                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
241408 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241409 -    2.  Hello from Amazon.com.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
241411 -         ..
241412 -    3.  Thank you for writing back to us.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
241414 -  ..
241415 - Lalit references letter notifying Amazon to submit corrected invoice                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241416 - for order 109-0206173-5369015 shown in the record yesterday on 130402                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
241417 - 1607. ref SDS 13 PN5M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
241419 -  ..
241420 - Amazon letter continues...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
241421 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241422 -    4.  We have submitted a new charge of $972.85 to your original                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
241423 -        payment method for the Guarantee claim reimbursement of order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241424 -        109-0206173-5369015.  We will be sure to contact you if there                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241425 -        are any difficulties.  Otherwise, please consider this                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
241426 -        transaction complete.  We hope you enjoy your order and thank                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241427 -        you for choosing Amazon.com.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
241429 -  ..
241430 - Lalit seems to offer for unknown reasons discount on the transaction                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241431 - of about $130, but does not submit corrected invoicce, as agreed with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
241432 - Amazon in telecon on 130401 2239. ref SDS 12 KG5L                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
241434 -  ..
241435 - Amazon letter concludes...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
241436 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241437 -    5.  Lalit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
241438 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241440 -  ..
2415 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2416 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2417 - 0648                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2418 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
241801 - Submitted letter to Lalit at Amazon saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
241802 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241803 -    1.  Subject:  Re: Your Amazon.com A-to-z Guarantee Claim (Order 109-0206173-5369015)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
241804 -        Date:  Wed, 03 Apr 2013 07:27:07 -0700                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
241808 -         ..
241809 -    2.  Dear Lalit,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
241811 -         ..
241812 -    3.  Your letter on 130402 at 2310 PDT relates revised work plan to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
241813 -        re-charge account on subject order (see above. ref SDS 0 5K4J).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
241814 -        The letter to Brittany yesterday requested corrected invoice                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
241815 -        showing the actual seller in order to complete the transaction.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
241816 -        ref SDS 13 PN5M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
241818 -         ..
241819 -    4.  Purchasing computer technology often requires contacting the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
241820 -        seller days, weeks, months after the sale.  We therefore need                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241821 -        valid contact information for the seller.  As noted in telecon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
241822 -        with Charles at Amazon on 130402, the record at this time shows                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
241823 -        3 different "sellers" and there is no contact information for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241824 -        any of them. ref SDS 12 5G5F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
241826 -         ..
241827 -    5.  Accordingly, please submit a corrected invoice to complete                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
241828 -        transaction for this order.  Your assistance is greatly                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
241829 -        appreciated to expedite authorization on re-charging to pay for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
241830 -        the order.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
241831 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241837 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241839 -  ..
2419 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2420 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2421 - 1530                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2422 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
242201 - Received letter from Wreya F at Amazon saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
242202 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242203 -    1.  Subject:  A Message from Amazon Customer Service                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
242204 -        Date:  Wed, 3 Apr 2013 20:23:33 +0000                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
242208 -         ..
242209 -    2.  Hello,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
242211 -         ..
242212 -    3.  I'm writing to follow-up on your order 109-0206173-5369015.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
242214 -         ..
242215 -    4.  I checked on your order 109-0206173-5369015 and can confirm                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
242216 -        that you have been recharged for this order as per your                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
242217 -        request.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242219 -         ..
242220 -    5.  Please be informed because invoices contain sensitive payment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
242221 -        information we're unable to send them via e-mail.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
242223 -  ..
242224 - Wreya's letter conflicts with the record receivng the original invoice                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
242225 - from Amaon via email shown in the record on 130310 1439. ref SDS 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
242226 - 376H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
242228 -  ..
242229 - Amazon's letter continues...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
242230 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242231 -    6.  You can view and print an invoice for your orders through Your                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
242232 -        Account                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
242233 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242234 -               http://www.amazon.com/your-account                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
242236 -         ..
242237 -        Here's a link to the invoice you asked about:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
242238 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242239 -              https://www.amazon.com/gp/css/summary/print.html/?&orderID=109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242241 -         ..
242242 -    7.  I hope this information helps. We look forward seeing you again                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
242243 -        soon.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
242245 -         ..
242246 -    8.  Best regards,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
242247 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242248 -        Wreya F.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242250 -         ..
242251 -    9.  Did I solve your problem?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
242253 -         ..
242254 -   10.  If yes, please click here:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
242255 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242256 -              http://www.amazon.com/gp/help/survey?p=A2HX12WAUSP37L&k=hy&ref_=cscem_hmdyes_pt_1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
242258 -         ..
242259 -   11.  If no, please click here:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
242260 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242261 -              http://www.amazon.com/gp/help/survey?p=A2HX12WAUSP37L&k=hn&ref_=cscem_hmdno_pt_1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
242263 -         ..
242264 -   12.  Your feedback is helping us build Earth's Most Customer-Centric                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
242265 -        Company.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242267 -         ..
242268 -   13.  Thank you.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
242269 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242270 -        Amazon.com                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
242271 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242272 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242273 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242274 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242275 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242276 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242277 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242278 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242279 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242280 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242281 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242282 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242283 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
2423 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
Distribution. . . . See "CONTACTS"