CONTACTS
0201 - Amazon.com
020101 - Mr. Justin C-NLN;
020103 - Order Department
SUBJECTS
Amazon Error Request Authorization Payment Order 109-0206173-5369015
2403 -
2403 - ..
2404 - Summary/Objective
2405 -
240501 - Follow up ref SDS 11 0000. ref SDS 10 0000.
240502 -
240503 - Called Amazon to correct invoice 109-0206173-5369015 with the name of
240504 - the seller. ref SDS 0 5K4J Charles advised the actual seller is
240505 - Nebraska Furniture Mart, now shown on the Amazon.com website.
240506 - ref SDS 0 01U7 Reported the name on the package is Limitless LL in
240507 - San Diego. ref SDS 0 2R6J Charles will notify Amazon Billing
240508 - Department to submit corrected invoice showing the name of the seller,
240509 - which evidently was not Paulstv. On receipt of corrected invoice,
240510 - customer will authorize re-charging for the transaction. ref SDS 0
240511 - D13I After the call and at 2329 received letter from Charles
240512 - following up telecon at 2239 to correct Amazon invoice
240513 - 109-0206173-5369015. ref SDS 0 Y15F Sent reply at at 2342 confirming
240514 - notice for Amazon to correct invoice 109-0206173-5369015 and on
240515 - receipt, customer will authorize re-charging bank account for payment.
240516 - ref SDS 0 T39J
240517 -
240518 -
240519 -
240520 -
240521 -
240523 - ..
2406 -
2407 -
2408 - Background
2409 -
240901 - On 130310 1439 researched 55" televisions for c18 or new cpu c21,
240902 - ref SDS 4 DX5H, and at 2302 palced order 109-0206173-5369015 with
240903 - Amazon for Samsung UN55ES6100 55-Inch 1080p 120Hz Slim LED HDTV
240904 - (Black), weighing less than 40 pounds. ref SDS 4 C34I
240906 - ..
240907 - On 130310 1439 at 2306 received letter from Amazon confirming order
240908 - 109-0206173-5369015, ref SDS 4 376H, with estimated delivery between
240909 - Mar 14, 2013 - Mar 19, 2013. ref SDS 4 C837
240911 - ..
240912 - On 130312 1013 received letter from Amazon dated 130311 2138 PDT
240913 - reporting order 109-0206173-5369015 has shipped, ref SDS 5 G77O, with
240914 - with estimated delivery between Mar 14, 2013 - Mar 19, 2013,
240915 - ref SDS 5 NB4X, and providing Fedex tracking number 534540715018362.
240916 - ref SDS 5 NB6V
240918 - ..
240919 - On 130316 0922 Fedex reports no record receiving Samsung 55"
240920 - television package for delivery OB 130319. ref SDS 6 5K4J Amazon
240921 - investigated the order. ref SDS 6 AK4O, and advised that if shipper
240922 - has not corrected the problem OB 130318, consider filing a claim for
240923 - resolution. ref SDS 6 6Z57
240925 - ..
240926 - On 130319 1119 Fedex reports still no record receiving Samsung 55"
240927 - television package for delivery OB 130319. ref SDS 7 5K4J Amazon
240928 - filed claim to resolve failure to perform, 130319 1119 at 1149,
240929 - ref SDS 7 YO6I, shown in Amazon letter received later on 130319 1119
240930 - at 1533. ref SDS 7 ZR4N
240932 - ..
240933 - 130322 1207 Lyndon with Pauls TV called and proposed shipping Samsung
240934 - 55" television with delivery OB 130326; agreed to proposal and will
240935 - execute Samsung claim release on receipt of unit. ref SDS 8 X56N
240937 - ..
240938 - On 130323 2154 Fedex reports Samsung 55" television Amazon order
240939 - 109-0206173-5369015 purchased on 130310 1439, ref SDS 4 376H, is now
240940 - in transit tracking number 534540715018362 is in transit. ref SDS 9
240941 - YG3H
240943 - ..
240944 - On 130326 1338 receive Samsung 55" television on Amazon order #
240945 - 109-0206173-5369015. ref SDS 10 5K4J facilitated handling to install
240946 - upstairs. ref SDS 10 ES6H Setup of Samsung UN55ES6150FXZA was fast
240947 - and easy, including remote control to initialize operation.
240948 - ref SDS 10 VV94 Using Samsung UN55ES6150FXZA for computer display
240949 - turned out better than expected. ref SDS 10 745I Received letters
240950 - from Amazon issuing credit on claim for delayed delivery. ref SDS 10
240951 - ZX9F Notified Amazon to re-charge the account for satisfactory
240952 - performance on Amazon order # 109-0206173-5369015. ref SDS 10 GH4F
240954 - ..
240955 - On 130327 0646 Amazon reported in a letter having received notice
240956 - submitted on 130326 that tv4 (Samsung 55" HDTV) was received in good
240957 - order. ref SDS 11 5K4J Amazon's letter requested authorization to
240958 - charge the bank account for order 109-0206173-5369015 and request
240959 - conflicted with notice in the letter on 130326, for Amazon to execute
240960 - payment on the order. ref SDS 11 EO7G
240962 - ..
240963 - On 130327 0646 at 0747 letter to Amazon cited prior letter notifying
240964 - tv4 finally arrived and Amazon should re-charge to execute payment for
240965 - the order 109-0206173-5369015. ref SDS 11 IV6I
240967 - ..
240968 - On 130401 2239 called Amazon to correct invoice 109-0206173-5369015
240969 - with the name of the seller. ref SDS 0 5K4J Charles advised the
240970 - actual seller on this transaction is Nebraska Furniture Mart, and
240971 - noted Amazon website for the order now shows Nebraska Furniture Mart.
240972 - ref SDS 0 01U7 Reported the name on the package is Limitless in San
240973 - Diego. ref SDS 0 2R6J Charles will notify Amazon Billing Department
240974 - to submit corrected invoice showing the name of the seller, which
240975 - evidently was not Paulstv, and on receipt of corrected invoice,
240976 - customer will authorize re-charging for the transaction. ref SDS 0
240977 - D13I
240979 - ..
240980 - On 130401 2239 at 2329 received letter from Charles following up
240981 - telecon at 2239 to correct Amazon invoice 109-0206173-5369015.
240982 - ref SDS 0 Y15F
240984 - ..
240985 - On 130401 2239 at 2342 submitted letter to Charles confirming telecon
240986 - notifying Amazon to correct invoice 109-0206173-5369015 and on receipt
240987 - of corrected invoice customer will authorize re-charging bank account
240988 - for payment. ref SDS 0 T39J
240989 -
240990 -
240991 -
240993 - ..
2410 -
2411 -
2412 - Progress
2413 -
241301 - Called Amazon...
241302 -
241303 - 866 216 1072
241305 - ..
241306 - Talked to Charles.
241308 - ..
241309 - Explained case history on order 109-0206173-5369015 shown above.
241310 - ref SDS 0 4H9J
241312 - ..
241313 - Charles asked to hold the line while he investigates.
241314 -
241316 - ..
2414 -
2415 -
2416 - 2246
2417 -
241701 - On hold.
241702 -
241704 - ..
2418 -
2419 -
2420 - 2253
2421 -
242101 - Charles back online
242102 -
242103 - He said Amazon records now show the Samsung 55" television on order
242104 - 109-0206173-5369015 was sold by Nebraska Furniture Mart. He
242105 - referenced Amazon's website...
242106 -
242107 - https://www.amazon.com/gp/css/order-history?ie=UTF8&*Version*=1&*entries*=0&openid.assoc_handle=usamazon&aToken=5%7CYPzLLlgcEe5Fr0O9vp%2FCaWR0Nu8qBGgmDsKYrVee1FNVBVFDVNGf1gTlzmuaaklx00ilmh%2BfFb9e0fJvXXppDnLFE%2FwPLcUjQUmoQ%2B7bBuAC0F26lKYdvfZFGO5tGh3TVQmxOOMU2MP5I4erSbxYy%2BxEDCIBvRwHZip7kGSnGy3oE0IQ3ygqPFusKzTjgvZF2vmkJd302oZUhGM%2F4Dw3WQxo8YOHSkMN&openid.claimed_id=https%3A%2F%2Fwww.amazon.com%2Fap%2Fid%2Famzn1.account.AHEUCLTJFC7CPFD54BITBPYISXL A&op%2Fwww.amazon.com%2Fap%2Fid%2Famzn1.account.AHEUCLTJFC7CPFD54BITBPYISXLA&openid.mode=id_res&openi
242109 - ..
242110 - We reviewed the record of Amazon's invoice placing order
242111 - 109-0206173-5369015 shows the Samsung 55" television sold by Paulstv,
242112 - reported on 130310 1439. ref SDS 4 C758
242114 - ..
242115 - There is nothing in the record showing Nebraska Furniture Mart is
242116 - related to Paulstv.
242118 - ..
242119 - Charles advised that some Amazon vendors present multiple names.
242121 - ..
242122 - Asked if Paulstv is an alternate name for Nebraska Furniture Mart?
242124 - ..
242125 - Charles said doesn't know who the actual seller is on Amazon order
242126 - 109-0206173-5369015, but Amazon will investigate and notify the
242127 - customer the actual seller's idenfification.
242129 - ..
242130 - We reviewed the record showing Pauls TV near San Diego reported they
242131 - had not sold the Samsung 55" television on Amazon order
242132 - 109-0206173-5369015, shown on 130322 1207. ref SDS 8 5K4J
242134 - ..
242135 - Shipper's address on Fedex manifest received on 130326 1338,
242136 - ref SDS 10 LP6W, is given as...
242137 -
242138 - Limitless LL
242139 - 6020 Progressive Avenue #100
242140 - San Diego, CA 92154
242141 - 858 229 2979
242143 - ..
242144 - Charles noted that Limitless LL is different from both Paulstv listed
242145 - on the invoice, and from Nebraska Furniture Mart now shown on Amazon
242146 - website, per above. ref SDS 0 01U7
242148 - ..
242149 - Customer wants notice of seller identification in the invoice in order
242150 - to authorize re-charging payment on this transaction.
242152 - ..
242153 - Charles will report this matter to Amazon Billing Department. He said
242154 - the Billing Department acts quickly on these matters, and so should
242155 - call in the next few days on clarifying the record as the next step to
242156 - authorize payment reversing the refund Amazon issued on 130326 1338.
242157 - ref SDS 10 ZX9F
242158 -
242160 - ..
2422 -
2423 -
2424 - 2329
2425 -
242501 - Received letter from Charles at Amazon saying...
242502 -
242503 - 1. Subject: Your Amazon.com Inquiry
242504 - Date: Tue, 2 Apr 2013 06:08:22 +0000 2308 PDT
242508 - ..
242509 - 2. Hello Rod Welch,
242511 - ..
242512 - 3. Thank you for contacting us.
242514 - ..
242515 - 4. Best regards,
242516 - Charles D
242518 - ..
242519 - 5. Did I solve your problem?
242521 - ..
242522 - 6. If yes, please click here:
242523 -
242524 - http://www.amazon.com/gp/help/survey?p=AAWF1XNW69WNE&k=hy&ref_=cscem_hmdyes_pt_1
242526 - ..
242527 - 7. If no, please click here:
242528 -
242529 - http://www.amazon.com/gp/help/survey?p=AAWF1XNW69WNE&k=hn&ref_=cscem_hmdno_pt_1
242531 - ..
242532 - 8. Your feedback is helping us build Earth's Most Customer-Centric Company.
242534 - ..
242535 - 9. Thank you.
242536 - Amazon.com
242537 -
242538 -
242540 - ..
2426 -
2427 -
2428 - 2342
2429 -
242901 - Submitted letter to Charles at Amazon saying...
242902 -
242903 - 1. Subject: Re: Your Amazon.com Inquiry
242904 - Date: Mon, 01 Apr 2013 23:59:18 -0700
242908 - ..
242909 - 2. Dear Charles,
242911 - ..
242912 - 3. Thanks for following up on pending authorization for payment on
242913 - Amazon order 109-0206173-5369015.
242915 - ..
242916 - 4. Your work plan to notify the billing department on correcting
242917 - the invoice to show the seller is acceptable. [... referencing
242918 - telecon with Charles on 130401 2239, shown above. ref SDS 0
242919 - 5K4J...]
242921 - ..
242922 - 5. At this time, 3 different organization's are identified as the
242923 - "seller," - 2 are presented by Amazon, and a third is listed on
242924 - the Fedex manifest, as shown in the record of our telecon this
242925 - evening. ref SDS 0 KG5L
242927 - ..
242928 - 6. On resolution of invoicing issues, customer will authorize
242929 - re-charging to reverse the refund issued in this case.
242930 -
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242937 -
242938 -
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