CONTACTS
0201 - Ascendtech, Inc
020101 - Mr. Steve LastName; Technical Agent
020103 - Technical Assistance Department
SUBJECTS
C21 Ascendtech Order 368873 Approve Change Motherboard Asus Sabertoo
3303 -
3303 - ..
3304 - Summary/Objective
3305 -
330501 - Follow up ref SDS 41 0000. ref SDS 38 0000.
330502 -
330503 - Steve advised that Ascendtech could not configure AMD Radeon video
330504 - card with Itel motherboard. Ascendtech switched to an Asus
330505 - motherboard that worked with the video card. ref SDS 0 AS6F
330506 - Ascendtech could not configure Windows 7 to boot with disk partitions
330507 - formatted to 512 byte sectors. Ascendtech formatted disks to Windows
330508 - 7 default in order to test the system fully assembled. ref SDS 0 XB7I
330509 - Resolving motherobard and boot problems delayed completion of the
330510 - order. Testing was finally completed this afternoon at the end of the
330511 - work day. As a result order 368873 will ship to the customer tomorrow
330512 - on 130329, rather than today, as planned on Tuesday. ref SDS 0 ME8N
330513 -
330514 -
330515 -
330516 -
330518 - ..
3306 -
3307 -
3308 - Background
3309 -
330901 - On 130313 placed order 368873. ref SDS 34 1E9K
330902 -
330903 - On 130314 submitted letter, 130314 1117, ref SDS 35 665H, and
330904 - presenting with 5 questions, listed on 130313 1130. ref SDS 34 YB6F
330906 - ..
330907 - On 130315 telecon discussed modifications to order 368873, ref SDS 36
330908 - ZK3A, and submitted letter confirmed scope and price changes.
330909 - ref SDS 36 WV5N Received letter from Steve saying he will inspect the
330910 - computer after assembly and during software installation of OS to
330911 - verify scope is correct. ref SDS 36 VV5S
330913 - ..
330914 - On 130319 letter to Steve asks about results inspecting computer c21
330915 - after assembly to verify scope and workmanship, ref SDS 37 UG6M, and
330916 - asks about price changes. ref SDS 37 VI45, as planned in Steve's
330917 - letter on 130315 1154. ref SDS 36 VV5S
330919 - ..
330920 - On 130321 0818 called Ascendtech and talked to Steve. He reported
330921 - assembly of c21 was delayed by low staffing due to a rash of
330922 - illensses, and that a part was just received today. ref SDS 38 AS6F
330923 - Received letter from Ascendtech Accounting with final payment owed on
330924 - c21, and requested agreement to release the order for assembly.
330925 - ref SDS 38 M16L An attached file shows modified scope aligns with
330926 - customer's instructions. ref SDS 38 9Y9I Submitted letter approving
330927 - final price change, ref SDS 38 Y55F, asked if anything further is
330928 - needed for order to be finalized. ref SDS 38 TE3I
330930 - ..
330931 - On 130322 1018 Ascendtech requests customer provide more merchant
330932 - review and feedback on quality control for order 368873 placed 130313.
330933 - ref SDS 39 AS6F
330935 - ..
330936 - On 130323 0917 Val notifies that Ascentech requires no further action
330937 - by customer to finalize order 368873. ref SDS 40 1Z79
330939 - ..
330940 - On 130326 0841 called Ascendtech - planned testing 2 days and standard
330941 - shipping on 130328, receive OA 130403. ref SDS 41 AS6F Ascendtech
330942 - letter later in day advised that neither the power supply nor keyboard
330943 - specified in the order are available. ref SDS 41 H344 Steve called
330944 - and said power supply will be received by Ascendtech the next day on
330945 - 120327, and can be installed for 2 days testing and shipment on
330946 - 130328. ref SDS 41 VN8N Confirmed in telephone call work plan 2 days
330947 - testing and shipment on 130328 at standard rates. ref SDS 41 Y432
330948 - Steve explained that Ascendtech cannot obtain the specified keyboard
330949 - nor anything close. Keyboard was removed from the order. ref SDS 41
330950 - HF4H Letter to Ascendtech confirmed customer instructions to complete
330951 - the transaction. ref SDS 41 J64F
330952 -
330953 -
330954 -
330955 -
330957 - ..
3310 -
3311 -
3312 - Progress
3313 -
331301 - Steve with Ascendtech called...
331302 -
331303 - 216 458 1104 O-00000899 0804
331305 - ..
331306 - Motherboard Change Asus Sabertooth X79 LGA2011 DDR3 Esata 3
331307 -
331308 - Follow up ref SDS 41 UH5G.
331309 -
331310 - Steve said that testing yesterday found that the motherboard...
331311 -
331312 - Intel Boxdx78to x79 sata 6 GB/s USB
331313 -
331314 - ...specified in order 368873 on 130313 1130, ref SDS 34 9A6F, is
331315 - failing configured with the video adapter card...
331316 -
331317 - ATI Radeon HD 7950 3 GB HDMI DVI 2 x mDP
331318 -
331319 - ...also specified in the order. ref SDS 34 PUQT
331321 - ..
331322 - Ascendtech technicians experimented with other boards and found the
331323 - best match for the specified video adapter is the motherboard...
331324 -
331325 - Asus Sabertooth X79 LGA2011 DDR3 Esata 3
331327 - ..
331328 - Steve said this Asus motherboard tested successfully with "ATI Radeon
331329 - HD 7950 3 GB HDMI DVI 2 x mDP" video card.
331330 -
331331 - [On 130329 1115 letter from Ascendtech reports testing
331332 - shows everything working perfectly. ref SDS 42 RK63
331334 - ..
331335 - Intel's i7-3960x processor was reviewed for benchmark testing, and
331336 - achieved the highest performance rating configured with an Asus
331337 - motherboard on 120205 0907. ref SDS 3 U59H
331339 - ..
331340 - Steve explained in the call today that the motherboard is designed to
331341 - run cool, and with the liquid cooling fan system ordered for c21 on
331342 - 130313 1130. ref SDS 34 PTWT, the entire system runs very cool fully
331343 - assembled.
331345 - ..
331346 - Steve said he was in the assembly area and placed his hand on the
331347 - system, and determined it runs cooler than expected for a high
331348 - performance microprocessor.
331350 - ..
331351 - Requested literature on this board.
331352 -
331354 - ..
3314 -
3315 -
3316 - 1517
3317 -
331701 - While talking Steve submitted a letter. It was received immediately,
331702 - saying...
331703 -
331704 - 1. Subject: FW: Order Number 368873 Changes, Test 2 Days Ship Thursday Mar 28
331705 - Date: Thu, 28 Mar 2013 18:04:48 -0500 1604 PDT
331709 - ..
331710 - 2. Hi
331712 - ..
331713 - 3. As per our phone conversation, we think that the best board, to
331714 - use with that video card, is
331715 -
331716 - http://www.ascendtech.us/asus-sabertooth-x79-lga2011-ddr3-esata-3_i_mbasusabertooth.aspx
331718 - ..
331719 - 4. Thank you,
331720 - Steve
331721 - Ascendtech Tech Support
331722 - Service: (216) 458-1101
331723 - Support: (216) 458-1104
331724 - Fax: (440) 946-1101
331725 - website: www.ascendtech.us
331726 - Operating Hours: Mon - Fri 9AM - 6PM Est
331728 - ..
331729 - Steve asked for customer approval to ship c21 with this substitution.
331731 - ..
331732 - Agreed to this change, as shown in Steve's letter, above. ref SDS 0
331733 - AR6H
331735 - ..
331736 - This modifies the original order for specified motherboard on 130313
331737 - 1130. ref SDS 34 9A6F It further modifies Val's letter listing
331738 - components received on 130321 0918. ref SDS 38 345O
331739 -
331740 -
331742 - ..
331743 - Boot Fails Windows 7 Disk Partitions Formatted 513 Bytes Per Sector
331744 - Disk Partitions Formatted 513 Bytes Per Sector Windows 7 Fails Boot
331745 -
331746 - Follow up ref SDS 36 JW4G.
331747 -
331748 - Steve said there is a second problem....
331750 - ..
331751 - Ascendtech cannot get Windows 7 to boot with partitions formatted to
331752 - 512 byte sectors.
331754 - ..
331755 - Ascendtech agreed to partition the disks as shown in the letter on
331756 - 130315 1154. ref SDS 36 JW4G
331758 - ..
331759 - As a result, Ascendtech changed format sectors to Microsoft Windows 7
331760 - default sizes to format partitions in order to perform testing prior
331761 - to shipping as planned in the letter to Ascendtech on 130326 0841.
331762 - ref SDS 41 F833
331764 - ..
331765 - Agreed to this solution. Customer will format partitions as needed
331766 - after receiving order 369973 next week.
331767 -
331768 -
331770 - ..
331771 - Shipping Standard Ground Order 368873 Delayed 1 Day to 29 Mar
331772 -
331773 - Follow up ref SDS 41 Y432.
331774 -
331775 - Steve said the unit is now complete and ready to ship after making
331776 - changes to motherboard, formatting disk drives, and testing the
331777 - completed system, per above. ref SDS 0 UH5G
331779 - ..
331780 - This did not leave enough time to ship the unit today, as planned on
331781 - 130326 0841. ref SDS 41 Y432, and confirmed in the letter to
331782 - Ascendtech on 130326 0841. ref SDS 41 F836
331784 - ..
331785 - Steve said the new computer c21 for order 368873 will be shipped
331786 - tomorrow morning, and so will be delivered OA next Thursday, 130404.
331787 -
331788 - [On 130329 1115 letter to Ascendtech confirms work plan to
331789 - ship c21 morning of 130329. ref SDS 42 ME8N
331791 - ..
331792 - Steve advised that Ascendtech will submit a letter notifying the
331793 - customer the unit has shipped and include a tracking number.
331794 -
331795 -
331796 -
331797 -
331798 -
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