THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com
S U M M A R Y
DIARY: March 26, 2013 01:38 PM Tuesday;
Rod Welch
Samsung 55" television received Amazon ordered 109-0206173-5369015 from Paulstv via Fedex
1...Summary/Objective
2...Fedex Delivered Samsung 55" UN55ES6150FXZA Television
3...Fedex Offered $10 Help Carry Television Upstairs
4...Setup Television Fast Easy
5...Installation Went Well According to Work Plan
6...Remote Control Easy to Use Ergonomically Efficient Single Hand Use
7...Samsung 55" Model UN55ES6150FXZA Excellent SDS Support Daily Work
8...Manual Controls Button Navigate Bend Up Down Left Right Press Execute
9...Amazon Executed Claim Refund for Jakestv Without Customer Approval
10...Amazon Notified Re-charge Customer Satisfactory Transaction
11...Amazon Notified A-to-z Guarantee Claim Resolved Order 109-0206173-5369015
12...Commend Excellent Customer Service Amazon Order 109-0206173-5369015
..............
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CONTACTS
0201 - Amazon.com
020101 - Mr. Justin C-NLN;
020103 - Order Department
SUBJECTS
Samsung Television Serial Number Z54D3CYC601408 Receive Model UN55ES
2203 -
2203 - ..
2204 - Summary/Objective
2205 -
220501 - Follow up ref SDS 8 0000. ref SDS 7 0000.
220502 -
220503 - Received Samsung 55" television on Amazon order # 109-0206173-5369015.
220504 - ref SDS 0 5K4J Weight under 40 pounds greatly facilitated handling to
220505 - install upstairs. ref SDS 0 ES6H Setup of Samsung UN55ES6150FXZA was
220506 - fast and easy, including remote control to initialize operation.
220507 - ref SDS 0 VV94 Using Samsung UN55ES6150FXZA for computer display
220508 - turned out better than expected. ref SDS 0 745I Manual controls using
220509 - a single button on the lower right corner in back of the television
220510 - are easy and intuitive to use. ref SDS 0 6G6I After receiving the
220511 - television, setup and testing, received several letters from Amazon
220512 - saying they issued a credit on the claim for delayed delivery.
220513 - ref SDS 0 ZX9F Submitted letter notifying Amazon to re-charge the
220514 - account for satisfactory performance on Amazon order #
220515 - 109-0206173-5369015. ref SDS 0 GH4F Another letter responded to
220516 - Amazon's to check paragraph #8 in their letter on 130319. ref SDS 0
220517 - X24I Responded to Kay's letter on 130319 and commended Amazon for
220518 - excellent customer service expediting this transaction. ref SDS 0 0R4K
220519 -
220520 - [On 130401 2239 called Amazon notified to correct seller
220521 - identification for finalizing transaction on order
220522 - 109-0206173-5369015, ref SDS 11 D13I; Charles notifying
220523 - Amazon Billing Department to submit seller identification
220524 - in next few days. ref SDS 11 2R6J
220525 -
220526 -
220528 - ..
2206 -
2207 -
2208 - Background
2209 -
220901 - On 130310 1439 researched 55" televisions for c18 or new cpu c21,
220902 - ref SDS 4 DX5H, and at 2302 palced order 109-0206173-5369015 with
220903 - Amazon for Samsung UN55ES6100 55-Inch 1080p 120Hz Slim LED HDTV
220904 - (Black), weighing less than 40 pounds. ref SDS 4 C34I
220906 - ..
220907 - On 130310 1439 at 2306 received letter from Amazon confirming order
220908 - 109-0206173-5369015, ref SDS 4 376H, with estimated delivery between
220909 - Mar 14, 2013 - Mar 19, 2013. ref SDS 4 C837
220911 - ..
220912 - On 130312 1013 received letter from Amazon dated 130311 2138 PDT
220913 - reporting order 109-0206173-5369015 has shipped, ref SDS 5 G77O, with
220914 - with estimated delivery between Mar 14, 2013 - Mar 19, 2013,
220915 - ref SDS 5 NB4X, and providing Fedex tracking number 534540715018362.
220916 - ref SDS 5 NB6V
220918 - ..
220919 - On 130316 0922 Fedex reports no record receiving Samsung 55"
220920 - television package for delivery OB 130319. ref SDS 6 5K4J Amazon
220921 - investigated the order. ref SDS 6 AK4O, and advised that if shipper
220922 - has not corrected the problem OB 130318, consider filing a claim for
220923 - resolution. ref SDS 6 6Z57
220925 - ..
220926 - On 130319 1119 Fedex reports still no record receiving Samsung 55"
220927 - television package for delivery OB 130319. ref SDS 7 5K4J Amazon
220928 - filed claim to resolve failure to perform, 130319 1119 at 1149,
220929 - ref SDS 7 YO6I, shown in Amazon letter received later on 130319 1119
220930 - at 1533. ref SDS 7 ZR4N
220932 - ..
220933 - 130322 1207 Lyndon with Pauls TV called and proposed shipping Samsung
220934 - 55" television with delivery OB 130326; agreed to proposal and will
220935 - execute Samsung claim release on receipt of unit. ref SDS 8 X56N
220937 - ..
220938 - On 130323 2154 Fedex reports Samsung 55" television Amazon order
220939 - 109-0206173-5369015 purchased on 130310 1439, ref SDS 4 376H, is now
220940 - in transit tracking number 534540715018362 is in transit. ref SDS 9
220941 - YG3H
220942 -
220943 -
220944 -
220946 - ..
2210 -
2211 -
2212 - Progress
2213 -
221301 - Fedex Delivered Samsung 55" UN55ES6150FXZA Television
221302 -
221303 - Received television from Fedex tracking number 534540715018362.
221304 -
221305 - 1. Amazon order.................................... 109-0206173-5369015
221307 - ..
221308 - 2. Date purchased.................................. 130310 1439. ref SDS 4 376H
221309 -
221310 - Date Shipped.................................... 130312
221312 - ..
221313 - This an error, because Lyndon said Paulstv would ship on 130322, 10
221314 - days later, reported on 130322 1207. ref SDS 8 S53I
221316 - ..
221317 - Fedex shipping manifest continues...
221318 -
221319 - 3. Shipped by..................
221320 -
221321 - Limitless LL
221322 - 6020 Progressive Avenue #100
221323 - San Diego, CA 92154
221324 - 858 229 2979
221326 - ..
221327 - Limitless LL is different from Paulstv shown as "sold by" on Amazon
221328 - invoice 109-0206173-5369015 for the Samsung 55" television placed on
221329 - and shown in the record on 130310 1439. ref SDS 4 C758
221331 - ..
221332 - Fedex shipping manifest continues...
221333 -
221334 - 4. Shipped to..................
221340 - ..
221341 - 5. Samsung UN55ES6100 55-Inch 1080p
221342 - 120Hz Slim LED HDTV (Black)"
221343 - Electronics
221344 - In Stock
221345 - Sold by: PaulsTv..................... 130310 1439, ref SDS 4 C758
221347 - ..
221348 - 6. Model................................ UN55ES6150FXZA
221349 -
221350 - Another entry on the box says........ UN55ES6150F
221352 - ..
221353 - Type number on box................... UN55ES6150
221355 - ..
221356 - Order model.......................... UN55ES6100......... 130310 1439, ref SDS 4 C758
221358 - ..
221359 - Research on the Internet indicates Samsung model UN55ES6150FXZA may
221360 - support 3D...
221361 -
221362 - http://electronics.pricegrabber.com/plasma-lcd-televisions/m/994918531/
221364 - ..
221365 - Price listed for Samsung model UN55ES6150FXZA................... $1,150
221367 - ..
221368 - Research on the Internet indicates Samsung has a new remote control
221369 - for model UN55ES6150FXZA...
221370 -
221371 - http://www.ebay.com/itm/NEW-SAMSUNG-REMOTE-CONTROL-PN51E450A1FXZA-UN55ES6150FXZA-UN60EH6050FXZA-/190738723563
221372 -
221373 - [...on 130326 1338 at 1425 remote control worked well for
221374 - new Samsung 55" television model UN55ES6150FXZA.
221375 - ref SDS 0 5Q6I
221376 -
221378 - ..
221379 - 7. Serial number........................ Z54D3CYC601408
221380 -
221382 - ..
221383 - 8. Price............................. $1,065.05.... 130310 1439, ref SDS 4 KD85
221384 -
221385 -
221387 - ..
221388 - Fedex Offered $10 Help Carry Television Upstairs
221389 -
221390 - Offered to help delivery man carry the box from the truck to the
221391 - house.
221393 - ..
221394 - He said these big 55" televisions are much lighter than they used to
221395 - be. This one weighs about 51 pounds. The long, wide size makes
221396 - lifting and carrying awakward, but he is used to making these
221397 - deliveries, and so he can handle it okay without help.
221399 - ..
221400 - Offered $10 tip to help carry it upstairs.
221402 - ..
221403 - The agent explained he is running behind on deliveries today. He
221404 - noted the customer looks strong enough to handle it alone, so he
221405 - declined the $10.
221407 - ..
221408 - Decided not to attempt carrying the big box upstairs. Instead slid it
221409 - on the carpet to the stairs; then dragged it upstairs using the hand
221410 - holes at both ends. Was a little difficult making the turn, but got
221411 - it upstairs okay. Took about 2 minutes.
221412 -
221414 - ..
2215 -
2216 -
2217 - 1430
2218 -
221801 - Setup Television Fast Easy
221802 -
221803 - Placed the box on the bed to facilitate sliding the television and
221804 - components out of the large box.
221806 - ..
221807 - Took only 10 minutes to remove from the box ready to install the
221808 - stand. Previously, seemed to take several hours to removed the vizio
221809 - 42" television from the box, reported on 120206 0845. ref SDS 1 U69O
221810 -
221811 - [On 150407 0003 ordered from Amazon Samsung 50" HDTV to
221812 - replace Vizio 42" in the armoir. ref SDS 12 QE5H
221814 - ..
221815 - Cannot find a shipping manifold inside on the outside of the box.
221817 - ..
221818 - Assembled the stand quickly and easily very similar to the Vizio
221819 - XVT3D424SV 42-Inch Full HD 3D Edge Lit Razor LED with Smart Dimming
221820 - LCD HDTV 480 Hz SPS with VIZIO Internet Apps installed in the armoire
221821 - on 120206 0845. ref SDS 1 J64M
221823 - ..
221824 - There was a problem connecting the 2 bottom screws for the swivel to
221825 - the back of the television. The stand legs prevented a direct angle
221826 - to the phillips screw heads. Additionally, unlike the 2 front screws
221827 - and all 4 screws connecting the leg mechanism to the swivel mechanism,
221828 - the 2 bottom screws that fasten the swivel mechanism were very
221829 - difficult to turn. This required much greater force for these two
221830 - screws and created doubt and worry about damaging threads on either
221831 - or both the screws and the television.
221832 -
221834 - ..
2219 -
2220 -
2221 - 1415
2222 -
222201 - Installation Went Well According to Work Plan
222202 -
222203 - After installing the base, lifted the television and set it on the
222204 - wall table. This went well, because out of the box, the television
222205 - weighs less than 40 pounds, planned in the record on 130310 1439.
222206 - ref SDS 4 C34I
222208 - ..
222209 - Connected power cable. It seems very light guage, hopefully
222210 - reflecting reduced power consumption.
222212 - ..
222213 - An immediate picture came up with fuzz, reflecting lack of television
222214 - signal.
222216 - ..
222217 - Followed initial instructions for setup, even though do not plan to
222218 - connect for television.
222220 - ..
222221 - Did not configure router for updating system software.
222223 - ..
222224 - Connected HDMI cable to port #1 on the back of the television - cable
222225 - was previously installed on 130307 1543. ref SDS 2 KP7G
222226 -
222228 - ..
2223 -
2224 -
2225 - 1421
2226 -
222601 - Remote Control Easy to Use Ergonomically Efficient Single Hand Use
222602 -
222603 - Installed two batteries in the remote control. This is very easy.
222604 -
222605 - Layout of remote control is much better than Comcast remote control.
222606 - It has channel selection buttons at the top, rather than the bottom,
222607 - with the result channels can be selected with one hand, because the
222608 - unit does fall out of the hand as occurs with Comcast remote control.
222610 - ..
222611 - Powered up c18 connected to the new display with the HDMI cable, per
222612 - above. ref SDS 0 5Q59
222614 - ..
222615 - Remote control has a button at the top for....
222616 -
222617 - Source
222619 - ..
222620 - Assume this is the same as "Input" on the Vizio remote control
222621 - devices.
222623 - ..
222624 - The "Source" button opened a menu for selecting HDMI port. Selected
222625 - HDMI port #1.
222627 - ..
222628 - The 55" screen was immediately completely filled with correct scale
222629 - without any adjustments to video settings.
222631 - ..
222632 - This experience using the remote control is a significant improvement
222633 - compared to extensive problems using the Vizio remote control,
222634 - reported on 120206 0845. ref SDS 1 IH73
222636 - ..
222637 - Text characters are sharp and distinct required to use SDS for daily
222638 - work.
222640 - ..
222641 - These two video conditions using the new Samsung 55" television are
222642 - similar to favorable experience using Kathy's LG display in
222643 - Sacramento for a computer screen.
222644 -
222646 - ..
2227 -
2228 -
2229 - 1430
2230 -
223001 - Samsung 55" Model UN55ES6150FXZA Excellent SDS Support Daily Work
223002 -
223003 - Using new 55" Samsung television works as planned for displaying
223004 - multiple tasks with reduced overlapping.
223005 -
223006 - This is an excellent experience.
223008 - ..
223009 - Colors in SDS work very well without any adjustments.
223011 - ..
223012 - Screen brightness adjusts automatically to changes in room lighting.
223013 - This maintains crip, clear easy to read text for working long hours.
223015 - ..
223016 - Due to limitations of Microsoft Windows 7 and current video resolution
223017 - technology displaying text at hightest resolution 1080p 1920 x 1080
223018 - pixels causes characters to display larger than needed. This reduces
223019 - effectiveness of large 55" screen for avoiding
223021 - ..
223022 - This record receiving in evident new condition and good working order
223023 - Samsung 55" Model UN55ES6150FXZA for Amazon order 109-0206173-5369015
223024 - placed on 130310 1439. 130310 1439, ref SDS 4 I95M, resolves claim
223025 - filed with Amazon on 130319 1119. ref SDS 7 ZR4N
223027 - ..
223028 - As a result, can release Amazon A-to-Z claim to resolve delayed
223029 - shipment of Amazon order 109-0206173-5369015, as provided in paragraph
223030 - 8 of Amazon's letter on 130319 1119, ref SDS 7 0S7K, and as agreed
223031 - with Paulstv in a telephone call from Lyndon on 130322 1207.
223032 - ref SDS 8 X56N
223033 -
223034 -
223035 -
223036 -
223038 - ..
2231 -
2232 -
2233 - 1713
2234 -
223401 - Manual Controls Button Navigate Bend Up Down Left Right Press Execute
223402 -
223403 - After considerable search finally found manual control on the back
223404 - lower right (facing the unit, left facing the back) corner.
223405 -
223406 - The unit can be powered up and off simply by pressing the button.
223408 - ..
223409 - Once turned on, a menu can be displayed by pressing the button and
223410 - then pushing the button left and right and up and down to select
223411 - various choices. One choice is...
223412 -
223413 - Menu
223415 - ..
223416 - This is for configuring the television for broadcast viewing.
223418 - ..
223419 - Remote control also has a button for....
223420 -
223421 - Menu
223423 - ..
223424 - During initial configuration did not setup router support, because
223425 - did not have access to the passwork. Now that SDS is up and running
223426 - can configure network access, which enables Samsung to update system
223427 - software remotely.
223429 - ..
223430 - We need a manual in an electronic computer file.
223431 -
223432 -
223433 -
223434 -
223435 -
223436 -
2235 -
SUBJECTS
Amazon Error Issued Credit $1,065.05 A-to-Z Claim Order 109-0206173-
3903 -
3904 - 1737
390501 - ..
390502 - Amazon Executed Claim Refund for Jakestv Without Customer Approval
390503 -
390504 - Received letter from Amazon saying...
390505 -
390506 - 1. Subject: Your Amazon.com A-to-z Guarantee Claim (Order 109-0206173-5369015)
390507 - Date: Tue, 26 Mar 2013 21:04:11 +0000 1404 PST
390514 - ..
390515 - 2. This notice serves as confirmation that your Amazon.com A-to-z
390516 - Guarantee claim was granted.
390518 - ..
390519 - 3. Order #: 109-0206173-5369015
390521 - ..
390522 - 4. Title: Samsung UN55ES6100 55-Inch 1080p 120Hz Slim LED HDTV
390523 - (Black) Quantity: 1
390525 - ..
390526 - 5. We are glad this issue has been resolved.
390528 - ..
390529 - 6. Best Regards,
390530 -
390531 - Amazon.com A-to-z Guarantee Program
390532 -
390533 - http://www.amazon.com/help/atoz
390534 -
390536 - ..
3906 -
3907 -
3908 - 1737
3909 -
390901 - Received another letter from Amazon citing Jakestv, saying...
390902 -
390903 - 1. Subject: Refund on order 109-0206173-5369015
390904 - Date: Tue, 26 Mar 2013 23:50:48 +0000 1650 PST
390908 - ..
390909 - 2. Hello,
390911 - ..
390912 - 3. We're writing to let you know we processed your refund of
390913 - $1,065.05 for your Order 109-0206173-5369015 from Jakestv.
390915 - ..
390916 - Amazon has confused this order with another account. The transaction
390917 - is with Paulstv, reported in Amazon's letter on 130310 1439.
390918 - ref SDS 4 C758
390919 -
390920 - [...below on 130326 1338 at 1739 notified Amazon to
390921 - re-charge the account to pay for television on this order
390922 - since the unit was received in good working order.
390923 - ref SDS 0 GH4F
390925 - ..
390926 - [On 130401 2239 called Amazon notified to correct seller
390927 - identification for finalizing transaction on order
390928 - 109-0206173-5369015, ref SDS 11 D13I; Charles notifying
390929 - Amazon Billing Department to submit seller identification
390930 - in next few days. ref SDS 11 2R6J
390932 - ..
390933 - 4. This refund is for the following item(s):
390935 - ..
390936 - 5. Item: Samsung UN55ES6100 55-Inch 1080p 120Hz Slim LED HDTV (Black)
390937 - Quantity: 1
390938 - ASIN: B007B9PP1C
390939 - Reason for refund: Item out of stock
390941 - ..
390942 - 6. Here's the breakdown of your refund for this item:
390944 - ..
390945 - 7. Item Refund: $1,016.55
390946 - Shipping Refund: $48.50
390948 - ..
390949 - 8. We'll apply your refund to the following payment method(s):
390951 - ..
390952 - 9. Visa Credit Card [expiring on 8/2013]: $1,065.05
390954 - ..
390955 - 10. We've processed a refund for the above order in the amount of
390956 - $1,065.05. The refund should appear on your account in 2-3
390957 - days if issued to a credit card. Refunds issued to a bank
390958 - account typically take 7-10 days to reflect on the account
390959 - balance.
390961 - ..
390962 - 11. Have questions about our refund policy?
390963 -
390964 - Visit our Help section for more information:
390965 -
390966 - http://www.amazon.com/refunds
390968 - ..
390969 - 12. We look forward to seeing you again soon.
390971 - ..
390972 - 13. Sincerely,
390974 - ..
390975 - 14. Amazon.com
390976 - We're Building Earth's Most Customer-Centric Company
390977 -
390978 - http://www.amazon.com
390980 - ..
390981 - 15. Note: this e-mail was sent from a notification-only e-mail
390982 - address that cannot accept incoming e-mail. Please do not reply
390983 - to this message.
390984 -
390985 -
390987 - ..
3910 -
3911 -
3912 - 1739
3913 -
391301 - Amazon Notified Re-charge Customer Satisfactory Transaction
391302 -
391303 - Submitted letter to Amazon saying...
391304 -
391305 - 1. Subject: Re: Refund on order 109-0206173-5369015
391306 - Date: Tue, 26 Mar 2013 17:41:28 -0700
391310 - ..
391311 - 2. Please restore the charge. I finally received the unit today
391312 - and it meets product specifications. Very pleased with the
391313 - purchase [...shown in the record earlier today, above,
391314 - ref SDS 0 5K4J...], despite several weeks delayed delivery.
391316 - ..
391317 - This responds to Amazon's letter received earlier today at 1737 saying
391318 - they refunded the cost on this order, per above. ref SDS 0 V16M
391319 -
391320 - [On 130327 0646 received letter from Swetha responding for
391321 - Kay at Amazon, and confirming Amazon notified customer
391322 - received order 109-0206173-5369015, and that A-to-Z Claim
391323 - was resolved, ref SDS 10 5K4J; Swetha asks customer for
391324 - permission to re-charge $1,065.05, ref SDS 10 OF63, which
391325 - conflicts with the record notifying Amazon to re-charge to
391326 - correct erroneous refund, per above. ref SDS 0 GH4F
391328 - ..
391329 - [On 130401 2239 called Amazon notified to correct seller
391330 - identification for finalizing transaction on order
391331 - 109-0206173-5369015, ref SDS 11 D13I; Charles notifying
391332 - Amazon Billing Department to submit seller identification
391333 - in next few days. ref SDS 11 2R6J
391335 - ..
391336 - Letter to Amazon continues...
391337 -
391338 - 3. I will further respond to your A-Z claim notice now that the
391339 - unit has been received in good order. [...see below.
391340 - ref SDS 0 X24I...].
391341 -
391344 -
391345 -
391347 - ..
3914 -
3915 -
3916 - 1743
3917 -
391701 - Amazon Notified A-to-z Guarantee Claim Resolved Order 109-0206173-5369015
391702 -
391703 - Sent another letter to Amazon saying...
391704 -
391705 - 1. Subject: Re: Your Amazon.com A-to-z Guarantee Claim (Order 109-0206173-5369015)
391706 - Date: Tue, 26 Mar 2013 17:50:54 -0700
391710 - ..
391711 - 2. Dear Amazon Customer Satisfaction Team...
391713 - ..
391714 - 3. Pursuant to Amazon letter on 19 March 2013 1246, 130319 1119,
391715 - ref SDS 7 ZR4N, I am withdrawing A-to-Z Guarentee claim for
391716 - subject order in that the package was finally delivered today
391717 - several weeks late, but in good working order.
391719 - ..
391720 - 4. Please note I have placed an "x" as requested in your letter to
391721 - signal the claim is resolved satisfactorily. [...shown in
391722 - Amazon's letter dated and received on 130319 1119. ref SDS 7
391723 - 0S7K...].
391724 -
391725 - [On 130327 0646 received letter from Swetha responding for
391726 - Kay at Amazon, and confirming Amazon notified customer
391727 - received order 109-0206173-5369015, and that A-to-Z Claim
391728 - was resolved, ref SDS 10 5K4J; Swetha asks customer for
391729 - permission to re-charge $1,065.05, ref SDS 10 OF63, which
391730 - conflicts with the record notifying Amazon to re-charge to
391731 - correct erroneous refund, per above. ref SDS 0 GH4F
391733 - ..
391734 - [On 130401 2239 called Amazon notified to correct seller
391735 - identification for finalizing transaction on order
391736 - 109-0206173-5369015, ref SDS 11 D13I; Charles notifying
391737 - Amazon Billing Department to submit seller identification
391738 - in next few days. ref SDS 11 2R6J
391740 - ..
391741 - 5. Further commend Amazon for timely and comprehensive support for
391742 - customer satisfaction.
391744 - ..
391745 - 6. Earlier today, received a letter from Amazon dated today 26
391746 - March 2013 1650 PST, and saying Amazon processed a refund on
391747 - the order. ref SDS 0 V16M I responded separately in a letter
391748 - today 26 March 2013 1741 PST further notifying Amazon to
391749 - recharge the account, in that the order has been performed
391750 - satisfactorily. ref SDS 0 GH4F
391751 -
391757 -
391759 - ..
3918 -
3919 -
3920 - 2139
3921 -
392101 - Commend Excellent Customer Service Amazon Order 109-0206173-5369015
392102 -
392103 - Submitted letter notifying Kay at Amazon that her work was effective
392104 - resolving the A-to-Z claim she initiated, saying...
392105 -
392106 - 1. Subject: Claim Resolved Amazon Order 109-0206173-5369015
392107 - Date: Tue, 26 Mar 2013 21:45:19 -0700 PDT
392111 - ..
392112 - 2. Dear Kay,
392114 - ..
392115 - 3. This responds to your letter on 130319, ref SDS 7 TU6L,
392117 - ..
392118 - 4. Thanks for timely and effective work on claim for delayed
392119 - delivery. Received subject order today, and am very pleased
392120 - with it, as shown in my record (see above). ref SDS 0 745I
392121 -
392122 - [On 130327 0646 received letter from Swetha responding for
392123 - Kay at Amazon, and confirming Amazon notified customer
392124 - received order 109-0206173-5369015, and that A-to-Z Claim
392125 - was resolved, ref SDS 10 5K4J; Swetha asks customer for
392126 - permission to re-charge $1,065.05, ref SDS 10 OF63, which
392127 - conflicts with the record notifying Amazon to re-charge to
392128 - correct erroneous refund, per above. ref SDS 0 GH4F
392130 - ..
392131 - [On 130401 2239 called Amazon notified to correct seller
392132 - identification for finalizing transaction on order
392133 - 109-0206173-5369015, ref SDS 11 D13I; Charles notifying
392134 - Amazon Billing Department to submit seller identification
392135 - in next few days. ref SDS 11 2R6J
392137 - ..
392138 - 5. I notified Amazon in a separate letter that the claim you filed
392139 - on 130319 is resolved. ref SDS 0 GH4F
392141 - ..
392142 - 6. I also replied in a second letter today to Amazon's second
392143 - letter on 130319 requesting notice A-to-Z claim is resolved. I
392144 - checked para 8 signaling resolution of the claim. ref SDS 0
392145 - X24I
392147 - ..
392148 - 7. As further noted therein, thanks very much to you and the
392149 - Amazon team for excellent customer service. ref SDS 0 X364
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Distribution. . . . See "CONTACTS"