THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com


S U M M A R Y


DIARY: March 26, 2013 01:38 PM Tuesday; Rod Welch

Samsung 55" television received Amazon ordered 109-0206173-5369015 from Paulstv via Fedex

1...Summary/Objective
2...Fedex Delivered Samsung 55" UN55ES6150FXZA Television
3...Fedex Offered $10 Help Carry Television Upstairs
4...Setup Television Fast Easy
5...Installation Went Well According to Work Plan
6...Remote Control Easy to Use Ergonomically Efficient Single Hand Use
7...Samsung 55" Model UN55ES6150FXZA Excellent SDS Support Daily Work
8...Manual Controls Button Navigate Bend Up Down Left Right Press Execute
9...Amazon Executed Claim Refund for Jakestv Without Customer Approval
10...Amazon Notified Re-charge Customer Satisfactory Transaction
11...Amazon Notified A-to-z Guarantee Claim Resolved Order 109-0206173-5369015
12...Commend Excellent Customer Service Amazon Order 109-0206173-5369015


..............
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CONTACTS 
0201 - Amazon.com                                                                                                                                                         
020101 - Mr. Justin C-NLN; 
020103 - Order Department 

SUBJECTS
Samsung Television Serial Number Z54D3CYC601408 Receive Model UN55ES                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
2203 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2203 -    ..
2204 - Summary/Objective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
2205 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
220501 - Follow up ref SDS 8 0000. ref SDS 7 0000.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
220502 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220503 - Received Samsung 55" television on Amazon order # 109-0206173-5369015.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
220504 - ref SDS 0 5K4J  Weight under 40 pounds greatly facilitated handling to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
220505 - install upstairs. ref SDS 0 ES6H  Setup of Samsung UN55ES6150FXZA was                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
220506 - fast and easy, including remote control to initialize operation.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
220507 - ref SDS 0 VV94  Using Samsung UN55ES6150FXZA for computer display                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
220508 - turned out better than expected. ref SDS 0 745I  Manual controls using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
220509 - a single button on the lower right corner in back of the television                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
220510 - are easy and intuitive to use. ref SDS 0 6G6I  After receiving the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
220511 - television, setup and testing, received several letters from Amazon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
220512 - saying they issued a credit on the claim for delayed delivery.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
220513 - ref SDS 0 ZX9F  Submitted letter notifying Amazon to re-charge the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
220514 - account for satisfactory performance on Amazon order #                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
220515 - 109-0206173-5369015. ref SDS 0 GH4F  Another letter responded to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
220516 - Amazon's to check paragraph #8 in their letter on 130319. ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
220517 - X24I  Responded to Kay's letter on 130319 and commended Amazon for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
220518 - excellent customer service expediting this transaction. ref SDS 0 0R4K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
220519 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220520 -            [On 130401 2239 called Amazon notified to correct seller                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
220521 -            identification for finalizing transaction on order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
220522 -            109-0206173-5369015, ref SDS 11 D13I; Charles notifying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
220523 -            Amazon Billing Department to submit seller identification                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
220524 -            in next few days. ref SDS 11 2R6J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
220525 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220526 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220528 -  ..
2206 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2207 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2208 - Background                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
2209 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
220901 - On 130310 1439 researched 55" televisions for c18 or new cpu c21,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
220902 - ref SDS 4 DX5H, and at 2302 palced order 109-0206173-5369015 with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
220903 - Amazon for Samsung UN55ES6100 55-Inch 1080p 120Hz Slim LED HDTV                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220904 - (Black), weighing less than 40 pounds. ref SDS 4 C34I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
220906 -  ..
220907 - On 130310 1439 at 2306 received letter from Amazon confirming order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
220908 - 109-0206173-5369015, ref SDS 4 376H, with estimated delivery between                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
220909 - Mar 14, 2013 - Mar 19, 2013. ref SDS 4 C837                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
220911 -  ..
220912 - On 130312 1013 received letter from Amazon dated 130311 2138 PDT                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
220913 - reporting order 109-0206173-5369015 has shipped, ref SDS 5 G77O, with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
220914 - with estimated delivery between Mar 14, 2013 - Mar 19, 2013,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
220915 - ref SDS 5 NB4X, and providing Fedex tracking number 534540715018362.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
220916 - ref SDS 5 NB6V                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
220918 -  ..
220919 - On 130316 0922 Fedex reports no record receiving Samsung 55"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
220920 - television package for delivery OB 130319. ref SDS 6 5K4J  Amazon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
220921 - investigated the order. ref SDS 6 AK4O, and advised that if shipper                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
220922 - has not corrected the problem OB 130318, consider filing a claim for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
220923 - resolution. ref SDS 6 6Z57                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
220925 -  ..
220926 - On 130319 1119 Fedex reports still no record receiving Samsung 55"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
220927 - television package for delivery OB 130319. ref SDS 7 5K4J  Amazon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
220928 - filed claim to resolve failure to perform, 130319 1119 at 1149,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220929 - ref SDS 7 YO6I, shown in Amazon letter received later on 130319 1119                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
220930 - at 1533. ref SDS 7 ZR4N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
220932 -  ..
220933 - 130322 1207 Lyndon with Pauls TV called and proposed shipping Samsung                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
220934 - 55" television with delivery OB 130326; agreed to proposal and will                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
220935 - execute Samsung claim release on receipt of unit. ref SDS 8 X56N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
220937 -  ..
220938 - On 130323 2154 Fedex reports Samsung 55" television Amazon order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
220939 - 109-0206173-5369015 purchased on 130310 1439, ref SDS 4 376H, is now                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
220940 - in transit tracking number 534540715018362 is in transit. ref SDS 9                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
220941 - YG3H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
220942 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220943 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220944 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
220946 -  ..
2210 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2211 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2212 - Progress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2213 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
221301 - Fedex Delivered Samsung 55" UN55ES6150FXZA Television                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
221302 - 
221303 - Received television from Fedex tracking number 534540715018362.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221304 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221305 -    1.  Amazon order.................................... 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
221307 -         ..
221308 -    2.  Date purchased.................................. 130310 1439. ref SDS 4 376H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
221309 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221310 -        Date Shipped.................................... 130312                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
221312 -  ..
221313 - This an error, because Lyndon said Paulstv would ship on 130322, 10                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221314 - days later, reported on 130322 1207. ref SDS 8 S53I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
221316 -  ..
221317 - Fedex shipping manifest continues...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
221318 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221319 -    3.  Shipped by..................                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221320 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221321 -        Limitless LL                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221322 -        6020 Progressive Avenue #100                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221323 -        San Diego, CA  92154                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
221324 -        858 229 2979                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221326 -  ..
221327 - Limitless LL is different from Paulstv shown as "sold by" on Amazon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221328 - invoice 109-0206173-5369015 for the Samsung 55" television placed on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
221329 - and shown in the record on 130310 1439. ref SDS 4 C758                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
221331 -  ..
221332 - Fedex shipping manifest continues...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
221333 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221334 -    4.  Shipped to..................                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221340 -         ..
221341 -    5.  Samsung UN55ES6100 55-Inch 1080p                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
221342 -        120Hz Slim LED HDTV (Black)"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221343 -        Electronics                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
221344 -        In Stock                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221345 -        Sold by: PaulsTv..................... 130310 1439, ref SDS 4 C758                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
221347 -         ..
221348 -    6.  Model................................ UN55ES6150FXZA                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
221349 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221350 -        Another entry on the box says........ UN55ES6150F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
221352 -         ..
221353 -        Type number on box................... UN55ES6150                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
221355 -         ..
221356 -        Order model.......................... UN55ES6100......... 130310 1439, ref SDS 4 C758                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
221358 -  ..
221359 - Research on the Internet indicates Samsung model UN55ES6150FXZA may                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221360 - support 3D...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
221361 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221362 -              http://electronics.pricegrabber.com/plasma-lcd-televisions/m/994918531/                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
221364 -  ..
221365 - Price listed for Samsung model UN55ES6150FXZA................... $1,150                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
221367 -  ..
221368 - Research on the Internet indicates Samsung has a new remote control                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221369 - for model UN55ES6150FXZA...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
221370 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221371 -                                    http://www.ebay.com/itm/NEW-SAMSUNG-REMOTE-CONTROL-PN51E450A1FXZA-UN55ES6150FXZA-UN60EH6050FXZA-/190738723563                                                                                                                                                                                                                                                                                                                                                                                                                                                              
221372 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221373 -            [...on 130326 1338 at 1425 remote control worked well for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
221374 -            new Samsung 55" television model UN55ES6150FXZA.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
221375 -            ref SDS 0 5Q6I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
221376 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221378 -         ..
221379 -    7.  Serial number........................ Z54D3CYC601408                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
221380 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221382 -         ..
221383 -    8.  Price............................. $1,065.05.... 130310 1439, ref SDS 4 KD85                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
221384 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221385 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221387 -  ..
221388 - Fedex Offered $10 Help Carry Television Upstairs                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
221389 - 
221390 - Offered to help delivery man carry the box from the truck to the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
221391 - house.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
221393 -  ..
221394 - He said these big 55" televisions are much lighter than they used to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
221395 - be.  This one weighs about 51 pounds.  The long, wide size makes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
221396 - lifting and carrying awakward, but he is used to making these                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
221397 - deliveries, and so he can handle it okay without help.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
221399 -  ..
221400 - Offered $10 tip to help carry it upstairs.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
221402 -  ..
221403 - The agent explained he is running behind on deliveries today.  He                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
221404 - noted the customer looks strong enough to handle it alone, so he                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
221405 - declined the $10.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
221407 -  ..
221408 - Decided not to attempt carrying the big box upstairs.  Instead slid it                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
221409 - on the carpet to the stairs; then dragged it upstairs using the hand                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
221410 - holes at both ends.  Was a little difficult making the turn, but got                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
221411 - it upstairs okay.  Took about 2 minutes.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
221412 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221414 -  ..
2215 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2216 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2217 - 1430                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2218 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
221801 - Setup Television Fast Easy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
221802 - 
221803 - Placed the box on the bed to facilitate sliding the television and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
221804 - components out of the large box.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
221806 -  ..
221807 - Took only 10 minutes to remove from the box ready to install the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
221808 - stand.  Previously, seemed to take several hours to removed the vizio                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
221809 - 42" television from the box, reported on 120206 0845. ref SDS 1 U69O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
221810 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221811 -            [On 150407 0003 ordered from Amazon Samsung 50" HDTV to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
221812 -            replace Vizio 42" in the armoir. ref SDS 12 QE5H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
221814 -  ..
221815 - Cannot find a shipping manifold inside on the outside of the box.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
221817 -  ..
221818 - Assembled the stand quickly and easily very similar to the Vizio                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
221819 - XVT3D424SV 42-Inch Full HD 3D Edge Lit Razor LED with Smart Dimming                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221820 - LCD HDTV 480 Hz SPS with VIZIO Internet Apps installed in the armoire                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
221821 - on 120206 0845. ref SDS 1 J64M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
221823 -  ..
221824 - There was a problem connecting the 2 bottom screws for the swivel to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
221825 - the back of the television.  The stand legs prevented a direct angle                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
221826 - to the phillips screw heads.  Additionally, unlike the 2 front screws                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
221827 - and all 4 screws connecting the leg mechanism to the swivel mechanism,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
221828 - the 2 bottom screws that fasten the swivel mechanism were very                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
221829 - difficult to turn.  This required much greater force for these two                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
221830 - screws and created doubt and worry about damaging threads on either                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
221831 - or both the screws and the television.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
221832 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
221834 -  ..
2219 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2220 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2221 - 1415                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2222 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
222201 - Installation Went Well According to Work Plan                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
222202 - 
222203 - After installing the base, lifted the television and set it on the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
222204 - wall table.  This went well, because out of the box, the television                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
222205 - weighs less than 40 pounds, planned in the record on 130310 1439.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
222206 - ref SDS 4 C34I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
222208 -  ..
222209 - Connected power cable.  It seems very light guage, hopefully                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
222210 - reflecting reduced power consumption.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
222212 -  ..
222213 - An immediate picture came up with fuzz, reflecting lack of television                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
222214 - signal.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
222216 -  ..
222217 - Followed initial instructions for setup, even though do not plan to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
222218 - connect for television.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
222220 -  ..
222221 - Did not configure router for updating system software.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
222223 -  ..
222224 - Connected HDMI cable to port #1 on the back of the television - cable                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
222225 - was previously installed on 130307 1543. ref SDS 2 KP7G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
222226 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
222228 -  ..
2223 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2224 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2225 - 1421                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2226 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
222601 - Remote Control Easy to Use Ergonomically Efficient Single Hand Use                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
222602 - 
222603 - Installed two batteries in the remote control.  This is very easy.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
222604 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
222605 - Layout of remote control is much better than Comcast remote control.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
222606 - It has channel selection buttons at the top, rather than the bottom,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
222607 - with the result channels can be selected with one hand, because the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
222608 - unit does fall out of the hand as occurs with Comcast remote control.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
222610 -  ..
222611 - Powered up c18 connected to the new display with the HDMI cable, per                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
222612 - above. ref SDS 0 5Q59                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
222614 -  ..
222615 - Remote control has a button at the top for....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
222616 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
222617 -                               Source                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
222619 -  ..
222620 - Assume this is the same as "Input" on the Vizio remote control                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
222621 - devices.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
222623 -  ..
222624 - The "Source" button opened a menu for selecting HDMI port.  Selected                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
222625 - HDMI port #1.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
222627 -  ..
222628 - The 55" screen was immediately completely filled with correct scale                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
222629 - without any adjustments to video settings.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
222631 -  ..
222632 - This experience using the remote control is a significant improvement                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
222633 - compared to extensive problems using the Vizio remote control,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
222634 - reported on 120206 0845. ref SDS 1 IH73                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
222636 -  ..
222637 - Text characters are sharp and distinct required to use SDS for daily                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
222638 - work.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
222640 -  ..
222641 - These two video conditions using the new Samsung 55" television are                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
222642 - similar to favorable experience using Kathy's LG display in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
222643 - Sacramento for a computer screen.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
222644 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
222646 -  ..
2227 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2228 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2229 - 1430                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2230 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
223001 - Samsung 55" Model UN55ES6150FXZA Excellent SDS Support Daily Work                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
223002 - 
223003 - Using new 55" Samsung television works as planned for displaying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
223004 - multiple tasks with reduced overlapping.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
223005 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223006 - This is an excellent experience.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
223008 -  ..
223009 - Colors in SDS work very well without any adjustments.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
223011 -  ..
223012 - Screen brightness adjusts automatically to changes in room lighting.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
223013 - This maintains crip, clear easy to read text for working long hours.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
223015 -  ..
223016 - Due to limitations of Microsoft Windows 7 and current video resolution                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
223017 - technology displaying text at hightest resolution 1080p 1920 x 1080                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
223018 - pixels causes characters to display larger than needed.  This reduces                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
223019 - effectiveness of large 55" screen for avoiding                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
223021 -  ..
223022 - This record receiving in evident new condition and good working order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
223023 - Samsung 55" Model UN55ES6150FXZA for Amazon order 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
223024 - placed on 130310 1439. 130310 1439, ref SDS 4 I95M, resolves claim                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
223025 - filed with Amazon on 130319 1119. ref SDS 7 ZR4N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
223027 -  ..
223028 - As a result, can release Amazon A-to-Z claim to resolve delayed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223029 - shipment of Amazon order 109-0206173-5369015, as provided in paragraph                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
223030 - 8 of Amazon's letter on 130319 1119, ref SDS 7 0S7K, and as agreed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
223031 - with Paulstv in a telephone call from Lyndon on 130322 1207.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
223032 - ref SDS 8 X56N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
223033 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223034 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223035 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223036 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223038 -  ..
2231 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2232 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2233 - 1713                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2234 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
223401 - Manual Controls Button Navigate Bend Up Down Left Right Press Execute                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
223402 - 
223403 - After considerable search finally found manual control on the back                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
223404 - lower right (facing the unit, left facing the back) corner.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
223405 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223406 - The unit can be powered up and off simply by pressing the button.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
223408 -  ..
223409 - Once turned on, a menu can be displayed by pressing the button and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
223410 - then pushing the button left and right and up and down to select                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
223411 - various choices.  One choice is...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
223412 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223413 -                           Menu                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
223415 -  ..
223416 - This is for configuring the television for broadcast viewing.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
223418 -  ..
223419 - Remote control also has a button for....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
223420 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223421 -                           Menu                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
223423 -  ..
223424 - During initial configuration did not setup router support, because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
223425 - did not have access to the passwork.  Now that SDS is up and running                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
223426 - can configure network access, which enables Samsung to update system                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
223427 - software remotely.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
223429 -  ..
223430 - We need a manual in an electronic computer file.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
223431 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223432 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223433 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223434 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223435 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
223436 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
2235 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

SUBJECTS
Amazon Error Issued Credit $1,065.05 A-to-Z Claim Order 109-0206173-                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
3903 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3904 - 1737                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
390501 -  ..
390502 - Amazon Executed Claim Refund for Jakestv Without Customer Approval                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
390503 - 
390504 - Received letter from Amazon saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
390505 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390506 -    1.  Subject:  Your Amazon.com A-to-z Guarantee Claim (Order 109-0206173-5369015)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
390507 -        Date:  Tue, 26 Mar 2013 21:04:11 +0000 1404 PST                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
390514 -         ..
390515 -    2.  This notice serves as confirmation that your Amazon.com A-to-z                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
390516 -        Guarantee claim was granted.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
390518 -         ..
390519 -    3.  Order #: 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
390521 -         ..
390522 -    4.  Title: Samsung UN55ES6100 55-Inch 1080p 120Hz Slim LED HDTV                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
390523 -        (Black) Quantity: 1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
390525 -         ..
390526 -    5.  We are glad this issue has been resolved.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
390528 -         ..
390529 -    6.  Best Regards,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
390530 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390531 -        Amazon.com A-to-z Guarantee Program                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
390532 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390533 -              http://www.amazon.com/help/atoz                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
390534 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390536 -  ..
3906 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3907 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3908 - 1737                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
3909 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
390901 - Received another letter from Amazon citing Jakestv, saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
390902 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390903 -    1.  Subject:  Refund on order 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
390904 -        Date:  Tue, 26 Mar 2013 23:50:48 +0000 1650 PST                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
390908 -         ..
390909 -    2.  Hello,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
390911 -         ..
390912 -    3.  We're writing to let you know we processed your refund of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
390913 -        $1,065.05 for your Order 109-0206173-5369015 from Jakestv.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
390915 -  ..
390916 - Amazon has confused this order with another account.  The transaction                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
390917 - is with Paulstv, reported in Amazon's letter on 130310 1439.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
390918 - ref SDS 4 C758                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
390919 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390920 -            [...below on 130326 1338 at 1739 notified Amazon to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
390921 -            re-charge the account to pay for television on this order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
390922 -            since the unit was received in good working order.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
390923 -            ref SDS 0 GH4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
390925 -             ..
390926 -            [On 130401 2239 called Amazon notified to correct seller                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
390927 -            identification for finalizing transaction on order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
390928 -            109-0206173-5369015, ref SDS 11 D13I; Charles notifying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
390929 -            Amazon Billing Department to submit seller identification                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
390930 -            in next few days. ref SDS 11 2R6J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
390932 -         ..
390933 -    4.  This refund is for the following item(s):                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
390935 -         ..
390936 -    5.  Item: Samsung UN55ES6100 55-Inch 1080p 120Hz Slim LED HDTV (Black)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
390937 -        Quantity: 1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
390938 -        ASIN: B007B9PP1C                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
390939 -        Reason for refund: Item out of stock                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
390941 -         ..
390942 -    6.  Here's the breakdown of your refund for this item:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
390944 -         ..
390945 -    7.  Item Refund: $1,016.55                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
390946 -        Shipping Refund: $48.50                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
390948 -         ..
390949 -    8.  We'll apply your refund to the following payment method(s):                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
390951 -         ..
390952 -    9.  Visa Credit Card [expiring on 8/2013]: $1,065.05                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
390954 -         ..
390955 -   10.  We've processed a refund for the above order in the amount of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
390956 -        $1,065.05.  The refund should appear on your account in 2-3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
390957 -        days if issued to a credit card.  Refunds issued to a bank                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
390958 -        account typically take 7-10 days to reflect on the account                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
390959 -        balance.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390961 -         ..
390962 -   11.  Have questions about our refund policy?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
390963 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390964 -        Visit our Help section for more information:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
390965 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390966 -              http://www.amazon.com/refunds                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
390968 -         ..
390969 -   12.  We look forward to seeing you again soon.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
390971 -         ..
390972 -   13.  Sincerely,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
390974 -         ..
390975 -   14.  Amazon.com                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
390976 -        We're Building Earth's Most Customer-Centric Company                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
390977 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390978 -              http://www.amazon.com                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
390980 -         ..
390981 -   15.  Note: this e-mail was sent from a notification-only e-mail                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
390982 -        address that cannot accept incoming e-mail. Please do not reply                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
390983 -        to this message.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
390984 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390985 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
390987 -  ..
3910 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3911 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3912 - 1739                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
3913 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
391301 - Amazon Notified Re-charge Customer Satisfactory Transaction                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
391302 - 
391303 - Submitted letter to Amazon saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391304 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391305 -    1.  Subject:  Re: Refund on order 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
391306 -        Date:  Tue, 26 Mar 2013 17:41:28 -0700                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
391310 -         ..
391311 -    2.  Please restore the charge.  I finally received the unit today                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391312 -        and it meets product specifications.  Very pleased with the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
391313 -        purchase [...shown in the record earlier today, above,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
391314 -        ref SDS 0 5K4J...], despite several weeks delayed delivery.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
391316 -  ..
391317 - This responds to Amazon's letter received earlier today at 1737 saying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
391318 - they refunded the cost on this order, per above. ref SDS 0 V16M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391319 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391320 -            [On 130327 0646 received letter from Swetha responding for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
391321 -            Kay at Amazon, and confirming Amazon notified customer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
391322 -            received order 109-0206173-5369015, and that A-to-Z Claim                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391323 -            was resolved, ref SDS 10 5K4J; Swetha asks customer for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
391324 -            permission to re-charge $1,065.05, ref SDS 10 OF63, which                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
391325 -            conflicts with the record notifying Amazon to re-charge to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
391326 -            correct erroneous refund, per above. ref SDS 0 GH4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
391328 -             ..
391329 -            [On 130401 2239 called Amazon notified to correct seller                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
391330 -            identification for finalizing transaction on order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
391331 -            109-0206173-5369015, ref SDS 11 D13I; Charles notifying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
391332 -            Amazon Billing Department to submit seller identification                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391333 -            in next few days. ref SDS 11 2R6J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
391335 -  ..
391336 - Letter to Amazon continues...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
391337 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391338 -    3.  I will further respond to your A-Z claim notice now that the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
391339 -        unit has been received in good order. [...see below.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
391340 -        ref SDS 0 X24I...].                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
391341 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391344 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391345 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391347 -  ..
3914 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3915 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3916 - 1743                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
3917 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
391701 - Amazon Notified A-to-z Guarantee Claim Resolved Order 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
391702 - 
391703 - Sent another letter to Amazon saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
391704 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391705 -    1.  Subject:  Re: Your Amazon.com A-to-z Guarantee Claim (Order 109-0206173-5369015)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
391706 -        Date:  Tue, 26 Mar 2013 17:50:54 -0700                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
391710 -         ..
391711 -    2.  Dear Amazon Customer Satisfaction Team...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
391713 -         ..
391714 -    3.  Pursuant to Amazon letter on 19 March 2013 1246, 130319 1119,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391715 -        ref SDS 7 ZR4N, I am withdrawing A-to-Z Guarentee claim for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
391716 -        subject order in that the package was finally delivered today                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391717 -        several weeks late, but in good working order.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
391719 -         ..
391720 -    4.  Please note I have placed an "x" as requested in your letter to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
391721 -        signal the claim is resolved satisfactorily. [...shown in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
391722 -        Amazon's letter dated and received on 130319 1119. ref SDS 7                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
391723 -        0S7K...].                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
391724 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391725 -            [On 130327 0646 received letter from Swetha responding for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
391726 -            Kay at Amazon, and confirming Amazon notified customer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
391727 -            received order 109-0206173-5369015, and that A-to-Z Claim                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391728 -            was resolved, ref SDS 10 5K4J; Swetha asks customer for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
391729 -            permission to re-charge $1,065.05, ref SDS 10 OF63, which                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
391730 -            conflicts with the record notifying Amazon to re-charge to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
391731 -            correct erroneous refund, per above. ref SDS 0 GH4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
391733 -             ..
391734 -            [On 130401 2239 called Amazon notified to correct seller                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
391735 -            identification for finalizing transaction on order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
391736 -            109-0206173-5369015, ref SDS 11 D13I; Charles notifying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
391737 -            Amazon Billing Department to submit seller identification                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391738 -            in next few days. ref SDS 11 2R6J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
391740 -         ..
391741 -    5.  Further commend Amazon for timely and comprehensive support for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
391742 -        customer satisfaction.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
391744 -         ..
391745 -    6.  Earlier today, received a letter from Amazon dated today 26                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
391746 -        March 2013 1650 PST, and saying Amazon processed a refund on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
391747 -        the order. ref SDS 0 V16M  I responded separately in a letter                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
391748 -        today 26 March 2013 1741 PST further notifying Amazon to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391749 -        recharge the account, in that the order has been performed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
391750 -        satisfactorily. ref SDS 0 GH4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
391751 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391757 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
391759 -  ..
3918 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3919 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3920 - 2139                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
3921 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
392101 - Commend Excellent Customer Service Amazon Order 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
392102 - 
392103 - Submitted letter notifying Kay at Amazon that her work was effective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
392104 - resolving the A-to-Z claim she initiated, saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
392105 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
392106 -    1.  Subject:  Claim Resolved Amazon Order 109-0206173-5369015                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
392107 -        Date:  Tue, 26 Mar 2013 21:45:19 -0700 PDT                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
392111 -         ..
392112 -    2.  Dear Kay,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
392114 -         ..
392115 -    3.  This responds to your letter on 130319, ref SDS 7 TU6L,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
392117 -         ..
392118 -    4.  Thanks for timely and effective work on claim for delayed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
392119 -        delivery.  Received subject order today, and am very pleased                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
392120 -        with it, as shown in my record (see above). ref SDS 0 745I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
392121 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
392122 -            [On 130327 0646 received letter from Swetha responding for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
392123 -            Kay at Amazon, and confirming Amazon notified customer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
392124 -            received order 109-0206173-5369015, and that A-to-Z Claim                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
392125 -            was resolved, ref SDS 10 5K4J; Swetha asks customer for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
392126 -            permission to re-charge $1,065.05, ref SDS 10 OF63, which                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
392127 -            conflicts with the record notifying Amazon to re-charge to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
392128 -            correct erroneous refund, per above. ref SDS 0 GH4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
392130 -             ..
392131 -            [On 130401 2239 called Amazon notified to correct seller                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
392132 -            identification for finalizing transaction on order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
392133 -            109-0206173-5369015, ref SDS 11 D13I; Charles notifying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
392134 -            Amazon Billing Department to submit seller identification                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
392135 -            in next few days. ref SDS 11 2R6J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
392137 -         ..
392138 -    5.  I notified Amazon in a separate letter that the claim you filed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
392139 -        on 130319 is resolved. ref SDS 0 GH4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
392141 -         ..
392142 -    6.  I also replied in a second letter today to Amazon's second                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
392143 -        letter on 130319 requesting notice A-to-Z claim is resolved.  I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
392144 -        checked para 8 signaling resolution of the claim. ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
392145 -        X24I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
392147 -         ..
392148 -    7.  As further noted therein, thanks very much to you and the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
392149 -        Amazon team for excellent customer service. ref SDS 0 X364                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
392150 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
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