CONTACTS
SUBJECTS
Welchco.com Internet Domain Name Register Extend from 130318 Paid $1
3103 -
3103 - ..
3104 - Summary/Objective
3105 -
310501 - Follow up ref SDS 11 0000. ref SDS 10 0000.
310502 -
310503 -
310504 -
310505 -
310506 -
310508 - ..
3106 -
3107 -
3108 - Background
3109 -
310901 - On 080319 purchased domain name for 5 years. ref SDS 1 8D5I
310902 -
310903 - On 101008 purchased additional support for welchco.com. ref SDS 2 TG6P
310905 - ..
310906 - On 120825 Network Solutions notified domain renewal due on 130315.
310907 - ref SDS 3 RI8K
310909 - ..
310910 - On 130114 received another notice from Network Solutions to renew
310911 - registration for welchco.com domain name. ref SDS 4 TG8O
310913 - ..
310914 - On 130304 called Network Solutions and talked to Sarah. She set up
310915 - Service Request 1-655448569 to extend domain name registration 5 years
310916 - to 180313 for a total cost of $99.95. ref SDS 5 YU6F Sarah planned to
310917 - call in 2 days on 130306, for completing the transaction. ref SDS 5
310918 - UZ4H
310920 - ..
310921 - On 130306 received letter from Sarah referencing work the day before
310922 - on 130304. ref SDS 6 365G
310924 - ..
310925 - On 130307 called Network Solutions and talked to Andrew; asked to
310926 - speak with Sarah on completing Service Request 1-655448569 to extend
310927 - domain name registration, ref SDS 7 M65J, Andrew reported Network
310928 - Solutions network computer server was out of service, so he was unable
310929 - to do any work on the account, ref SDS 7 YR3F; Andrew said that when
310930 - the server is back online, he will send an email to Sarah asking her
310931 - to complete work begun on 130304, and call the customer with notice on
310932 - progress. ref SDS 7 YR39
310934 - ..
310935 - On 130308 1354 called Network Solutions and talked to Brian; asked to
310936 - speak with Sarah on completing Service Request 1-655448569 to extend
310937 - domain name registration, ref SDS 7 M65J, Brian said welchco.com
310938 - account is activated, and is being processed by Billing Department.
310939 - ref SDS 8 PK6M
310941 - ..
310942 - On 130308 1354 at 1407 Sarah called with Network Solutions on
310943 - completing Service Request 1-655448569 to extend domain name
310944 - registration, she advised work plan is being performed with interim
310945 - extension of domain name registration for 3 years to 160313; however,
310946 - Billing Department processing has taken longer than expected. She
310947 - will call on 130811 to complete transaction making refund of $54 and
310948 - getting payment of $40.95 that will extend domain registration to
310949 - 180318 for total net cost of $99.95. ref SDS 8 M86G,
310951 - ..
310952 - On 130313 1325 welchco.com was not accessible on the Internet, and
310953 - could not receive email. ref SDS 10 PK6M Called Network Solutions on
310954 - service request 1-655448569 - Jackie said the account was
310955 - de-activated; Sarah called later in the day and advised she activated
310956 - the account, and so welchco would be accessible on the Internet within
310957 - 2 hours. ref SDS 10 JY6H Sarah planned to call on 130314 to complete
310958 - the transaction, ref SDS 10 HH3O, crediting the customer $54 for the
310959 - 3-year extension, and charging $40.95, to make total payment of $99.95
310960 - for 5-year extension of registration for welchco.com domain name, as
310961 - planned by Sarah on 130304 1348. ref SDS 5 YV3I
310963 - ..
310964 - On 130318 0801 called Network Solutions and talked to Jen, because
310965 - Sarah out sick. Jen will work to resolve billing department delays
310966 - after welchco.com domain name registration restored for 3 years.
310967 - ref SDS 11 PK6M Jen took customers payment and payment authorization
310968 - again, and said she will call in 2 days to finalize the transaction to
310969 - extend welchco.com domain name registration for 5 years. ref SDS 11
310970 - 2Y9F
310972 - ..
310973 - On 130321 0802 received letter from Jen saying she is still working on
310974 - extending welchco.com domain name 5 years to implement Sarah's work
310975 - plan. ref SDS 0 J18K
310976 -
310977 -
310978 -
310980 - ..
3110 -
3111 -
3112 - Progress
3113 -
311301 - Called Network Solutions...
311302 -
311303 - 866 791 9411
311305 - ..
311306 - Received letter from Jen on...
311307 -
311308 - Service Request..................... 1-655448569
311310 - ..
311311 - Jen says in her letter today...
311312 -
311313 - 1. Subject: Billing at Netsol 1-658109190
311314 - Date: Thu, 21 Mar 2013 08:43:36 -0400 0543 PDT
311321 - ..
311322 - 2. I wanted to let you know that I did not forget about you. The
311323 - billing department is still working on the issue (normally it
311324 - takes 3-5 business days). As soon as I see that that payment
311325 - was applied I will take care of the adjustment for you.
311327 - ..
311328 - Jennifer references telling customer she will call back in 2 days,
311329 - reported on 130318 0801, ref SDS 11 4N6H, to complete Sarah's work
311330 - plan on Service Request 1-655448569 extending welchco.com domain name
311331 - registration for 5 years, reported on 130304 1348. ref SDS 5 YV3I
311333 - ..
311334 - Jen's letter concludes...
311335 -
311336 - 3. Regards,
311337 -
311339 - ..
311340 - 4. Jennifer Stirling
311341 - Gold VIP Specialist II
311342 - Network Solutions, a Web.com service
311343 - 13861 Sunrise Valley Dr, Suite 400 | Herndon, VA 20171
311344 - Office: 1-866-791-9411
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