CONTACTS
0201 - Amazon.com
020101 - Mr. Justin C-NLN;
020103 - Order Department
SUBJECTS
Fedex Package Not Received Tracking Number 534540715018362 Amazon No
1603 -
1603 - ..
1604 - Summary/Objective
1605 -
160501 - Follow up ref SDS 4 0000. ref SDS 2 0000.
160502 -
160503 -
160504 -
160505 -
160507 - ..
1606 -
1607 -
1608 - Background
1609 -
160901 - On 130310 1439 researched 55" televisions for c18 or new cpu c21,
160902 - ref SDS 2 DX5H, and at 2302 palced order 109-0206173-5369015 with
160903 - Amazon for Samsung UN55ES6100 55-Inch 1080p 120Hz Slim LED HDTV
160904 - (Black), weighing less than 40 pounds. ref SDS 2 C34I
160906 - ..
160907 - On 130310 1439 at 2306 received letter from Amazon confirming order
160908 - 109-0206173-5369015, ref SDS 2 376H, with estimated delivery between
160909 - Mar 14, 2013 - Mar 19, 2013. ref SDS 2 C837
160911 - ..
160912 - On 130312 1013 received letter from Amazon dated 130311 2138 PDT
160913 - reporting order 109-0206173-5369015 has shipped, ref SDS 3 G77O, with
160914 - with estimated delivery between Mar 14, 2013 - Mar 19, 2013,
160915 - ref SDS 3 NB4X, and providing Fedex tracking number 534540715018362.
160916 - ref SDS 3 NB6V
160918 - ..
160919 - On 130316 0922 Fedex reports no record receiving Samsung 55"
160920 - television package for delivery OB 130319. ref SDS 4 5K4J Amazon
160921 - investigated the order. ref SDS 4 AK4O, and advised that if shipper
160922 - has not corrected the problem OB 130318, consider filing a claim for
160923 - resolution. ref SDS 4 6Z57
160924 -
160925 -
160926 -
160928 - ..
1610 -
1611 -
1612 - Progress
1613 -
161301 - Called Fedex...
161302 -
161303 - 800 463 3339
161305 - ..
161306 - Talked to Hazel.
161308 - ..
161309 - Hazel said the package for Fedex tracking number 534540715018362 has
161310 - still not been received by Fedex. Fedex has received an electornic
161311 - shipping label, but not the actual package, same report as last week
161312 - on 130316 0922. ref SDS 4 5K4J
161313 -
161315 - ..
1614 -
1615 -
1616 - 1149
1617 -
161701 - Called Amazon...
161702 -
161703 - 866 216 1072
161705 - ..
161706 - Talked to Kay...
161708 - ..
161709 - Advised Kay that Fedex still reports the package for tracking number
161710 - 534540715018362 has not been received by Fedex from the shipper, per
161711 - telecon with Hazel above. ref SDS 0 5K4J
161712 -
161713 - Order............................. 109-0206173-5369015
161715 - ..
161716 - Kay will file a claim on this order, as planned in Janet's letter on
161717 - 130316 0922. ref SDS 4 6Z57
161718 -
161719 - [On 130326 1338 at 2139 letter notifies Kay that A-to-Z
161720 - claim she filed today on Amazon order 109-0206173-5369015
161721 - was resolved, and thank Kay for excellent customer service.
161722 - ref SDS 9 0R4K
161723 -
161724 -
161726 - ..
1618 -
1619 -
1620 - 1533
1621 -
162101 - Received letter from Amazon saying...
162102 -
162103 - 1. Subject: Your Amazon.com A-to-z Guarantee Claim (Order 109-0206173-5369015)
162104 - Date: Tue, 19 Mar 2013 19:46:50 +0000 1246 PDT
162111 - ..
162112 - 2. This e-mail confirms that an Amazon.com A-to-z Guarantee claim
162113 - has been filed for order #109-0206173-5369015 because your
162114 - item(s) did not arrive.
162116 - ..
162117 - 3. Your comments were "Customer havent heard anything from the
162118 - seller. Customer is still waiting for the item but all he gets
162119 - is an automated response. Customer would want to cancel the
162120 - item and have it refunded. Please check. ".
162122 - ..
162123 - This generally aligns with notice to Amazon in call earlier today at
162124 - 1149, shown above, ref SDS 0 YO6I, and previously with Janet on 130316
162125 - 0922. ref SDS 4 AK4O
162126 -
162127 - [On 130326 1338 received Amazon order 109-0206173-5369015
162128 - for Samsung 55" television in evident new condition and
162129 - working according to specifications, ref SDS 8 D95I, can
162130 - release Amazon A-to-Z claim to resolve delayed shipment as
162131 - provided in paragraph 8 of Amazon's letter on 130319 1119,
162132 - ref SDS 5 0S7K, and as agreed with Paulstv in a telephone
162133 - call from Lyndon on 130322 1207. ref SDS 6 X56N
162135 - ..
162136 - 4. When an A-to-z Guarantee claim is approved, Amazon.com
162137 - reimburses your original method(s) of payment.
162139 - ..
162140 - 5. You can check the status of your claim by visiting Your
162141 - Account. In the "Orders" section, select the "View Older
162142 - Orders" link. On the following page, click on the "View Order"
162143 - button for this transaction. Then click on the "Problem with
162144 - this order?" button. This will show you the current status of
162145 - your claim.
162147 - ..
162148 - 6. If a reimbursement has been processed, you'll see an Important
162149 - Message listed at the top of the order summary page.
162151 - ..
162152 - 7. If your seller directly resolves your problem, or if the
162153 - product eventually arrives, please let us know by replying to
162154 - this e-mail and placing an 'X' in the box below.
162156 - ..
162157 - 8. [ ] I would like to withdraw my A-to-z Guarantee claim for
162158 - Order #109-0206173-5369015. If this A-to-z Guarantee claim
162159 - has already been reimbursed to my credit card associated
162160 - with this transaction, I authorize Amazon.com to recharge
162161 - my credit card.
162162 -
162163 - [On 130322 1207 Lyndon with Paulstv called and proposed
162164 - shipping Samsung 55" television with delivery OB 130326;
162165 - agreed to proposal and will execute Samsung claim release
162166 - on receipt of unit. ref SDS 6 X56N
162168 - ..
162169 - [On 130323 2154 Fedex reports package in transit.
162170 - ref SDS 7 5K4J
162172 - ..
162173 - [On 130326 1338 received Amazon order 109-0206173-5369015
162174 - for Samsung 55" television in evident new condition and
162175 - working according to specifications, ref SDS 8 D95I, can
162176 - release Amazon A-to-Z claim to resolve delayed shipment as
162177 - provided in paragraph 8 of Amazon's letter on 130319 1119,
162178 - ref SDS 5 0S7K, and as agreed with Paulstv in a telephone
162179 - call from Lyndon on 130322 1207. ref SDS 6 X56N
162181 - ..
162182 - 9. We expect all sellers to maintain the same high standard of
162183 - customer service that Amazon does, and we encourage buyers to
162184 - try to reach a solution with their seller where possible. The
162185 - A-to-z Guarantee exists as a final resort for buyers who have
162186 - not been able to find a satisfactory resolution, or in cases
162187 - where a seller is unwilling to engage in correspondence with
162188 - the buyer.
162190 - ..
162191 - 10. Our Guarantee claim specialists will review this matter on your
162192 - behalf. Most claims for reimbursement are resolved within 1-2
162193 - weeks. We'll let you know what we conclude as soon as possible.
162195 - ..
162196 - 11. Best Regards,
162198 - ..
162199 - 12. Amazon.com A-to-z Guarantee Program
162200 -
162201 - http://www.amazon.com/help/atoz
162202 -
162203 -
162205 - ..
1623 -
1624 -
1625 - 1536
1626 -
162601 - Received another letter from Amazon saying...
162602 -
162603 - 1. Subject: A Message from Amazon Customer Service
162604 - Date: Tue, 19 Mar 2013 19:48:05 +0000 1248 PDT
162611 - ..
162612 - 2. Your A-to-z Guarantee Claim was filed on March 19, 2013 for
162613 - order #109-0206173-5369015. You can see the most current
162614 - status of your claim at the link below:
162615 -
162616 - https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=109-0206173-5369015
162618 - ..
162619 - 3. Processing should be completed within 1-2 weeks of the date the
162620 - claim was submitted. If approved, your Guarantee reimbursement
162621 - will be credited directly to the same payment method used for
162622 - your purchase.
162623 -
162624 - [On 130326 1338 received Amazon order 109-0206173-5369015
162625 - for Samsung 55" television in evident new condition and
162626 - working according to specifications, ref SDS 8 D95I, can
162627 - release Amazon A-to-Z claim to resolve delayed shipment as
162628 - provided in paragraph 8 of Amazon's letter on 130319 1119,
162629 - ref SDS 5 0S7K, and as agreed with Paulstv in a telephone
162630 - call from Lyndon on 130322 1207. ref SDS 6 X56N
162632 - ..
162633 - [On 130326 1338 at 2139 letter notifies Kay that A-to-Z
162634 - claim she filed today on Amazon order 109-0206173-5369015
162635 - was resolved, and thank Kay for excellent customer service.
162636 - ref SDS 9 0R4K
162638 - ..
162639 - 4. You can learn more about our A-to-z Guarantee on our Help
162640 - pages:
162641 -
162642 - http://www.amazon.com/a-to-z-guarantee/
162644 - ..
162645 - 5. I hope this information helps. We look forward to seeing you
162646 - again soon.
162648 - ..
162649 - 6. Best regards,
162650 - Kay B.
162652 - ..
162653 - 7. Did I solve your problem?
162655 - ..
162656 - 8. If yes, please click here:
162657 -
162658 - http://www.amazon.com/gp/help/survey?p=A1PWUW6S9TGRN&k=hy&ref_=cscem_hmdyes_pt_1
162660 - ..
162661 - 9. If no, please click here:
162662 -
162663 - http://www.amazon.com/gp/help/survey?p=A1PWUW6S9TGRN&k=hn&ref_=cscem_hmdno_pt_1
162665 - ..
162666 - 10. Your feedback is helping us build Earth's Most
162667 - Customer-Centric Company.
162668 -
162670 - ..
162671 - 11. Thank you.
162672 - Amazon.com
162673 -
162674 -
162675 -
162676 -
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1627 -
Distribution. . . . See "CONTACTS"