CONTACTS
SUBJECTS
Welchco.com Internet Domain Name Register Extend from 130318 Paid $1
3103 -
3103 - ..
3104 - Summary/Objective
3105 -
310501 - Follow up ref SDS 10 0000. ref SDS 9 0000.
310502 -
310503 -
310504 -
310505 -
310507 - ..
3106 -
3107 -
3108 - Background
3109 -
310901 - On 080319 purchased domain name for 5 years. ref SDS 1 8D5I
310902 -
310903 - On 101008 purchased additional support for welchco.com. ref SDS 2 TG6P
310905 - ..
310906 - On 120825 Network Solutions notified domain renewal due on 130315.
310907 - ref SDS 3 RI8K
310909 - ..
310910 - On 130114 received another notice from Network Solutions to renew
310911 - registration for welchco.com domain name. ref SDS 4 TG8O
310913 - ..
310914 - On 130304 called Network Solutions and talked to Sarah. She set up
310915 - Service Request 1-655448569 to extend domain name registration 5 years
310916 - to 180313 for a total cost of $99.95. ref SDS 5 YU6F Sarah planned to
310917 - call in 2 days on 130306, for completing the transaction. ref SDS 5
310918 - UZ4H
310920 - ..
310921 - On 130306 received letter from Sarah referencing work the day before
310922 - on 130304. ref SDS 6 365G
310924 - ..
310925 - On 130307 called Network Solutions and talked to Andrew; asked to
310926 - speak with Sarah on completing Service Request 1-655448569 to extend
310927 - domain name registration, ref SDS 7 M65J, Andrew reported Network
310928 - Solutions network computer server was out of service, so he was unable
310929 - to do any work on the account, ref SDS 7 YR3F; Andrew said that when
310930 - the server is back online, he will send an email to Sarah asking her
310931 - to complete work begun on 130304, and call the customer with notice on
310932 - progress. ref SDS 7 YR39
310934 - ..
310935 - On 130308 1354 called Network Solutions and talked to Brian; asked to
310936 - speak with Sarah on completing Service Request 1-655448569 to extend
310937 - domain name registration, ref SDS 7 M65J, Brian said welchco.com
310938 - account is activated, and is being processed by Billing Department.
310939 - ref SDS 8 PK6M
310941 - ..
310942 - On 130308 1354 at 1407 Sarah called with Network Solutions on
310943 - completing Service Request 1-655448569 to extend domain name
310944 - registration, she advised work plan is being performed with interim
310945 - extension of domain name registration for 3 years to 160313; however,
310946 - Billing Department processing has taken longer than expected. She
310947 - will call on 130811 to complete transaction making refund of $54 and
310948 - getting payment of $40.95 that will extend domain registration to
310949 - 180318 for total net cost of $99.95. ref SDS 8 M86G,
310951 - ..
310952 - On 130313 1325 welchco.com was not accessible on the Internet, and
310953 - could not receive email. ref SDS 10 PK6M Called Network Solutions on
310954 - service request 1-655448569 - Jackie said the account was
310955 - de-activated; Sarah called later in the day and advised she activated
310956 - the account, and so welchco would be accessible on the Internet within
310957 - 2 hours. ref SDS 10 JY6H Sarah planned to call on 130314 to complete
310958 - the transaction, ref SDS 10 HH3O, crediting the customer $54 for the
310959 - 3-year extension, and charging $40.95, to make total payment of $99.95
310960 - for 5-year extension of registration for welchco.com domain name, as
310961 - planned by Sarah on 130304 1348. ref SDS 5 YV3I
310963 - ..
310964 - On 130318 0801 called Network Solutions and talked to Jen, because
310965 - Sarah out sick. Jen will work to resolve billing department delays
310966 - after welchco.com domain name registration restored for 3 years.
310967 - ref SDS 0 PK6M Jen took customers payment and payment authorization
310968 - again, and said she will call in 2 days to finalize the transaction to
310969 - extend welchco.com domain name registration for 5 years. ref SDS 0
310970 - 2Y9F
310971 -
310972 -
310973 -
310975 - ..
3110 -
3111 -
3112 - Progress
3113 -
311301 - Called Network Solutions...
311302 -
311303 - 866 791 9411
311305 - ..
311306 - Talked to Jen...
311307 -
311308 - Service Request..................... 1-655448569
311310 - ..
311311 - Jen said Sarah is out sick today.
311313 - ..
311314 - Jen said she does not see in Network Solutions records that the
311315 - charge of $113 has been applied.
311317 - ..
311318 - She feels this needs to be done first in order to complete the
311319 - transaction and maintain welchco domain name active on the Internet.
311321 - ..
311322 - Jen said Network Solutions records show that Jackie discussed the
311323 - matter with the customer on 130313 1325, ref SDS 10 SM6H, and she
311324 - transferred the call to Sarah. The record shows Sarah restored
311325 - welchco.com active on the Internet, which aligns with the record on
311326 - 130313 1325. ref SDS 10 JY6H Jen further said there is no record
311327 - showing Network Solutions has billed the customer. This conflicts
311328 - with Sarah's work plan to resolve payment issues on 130313 1325.
311329 - ref SDS 10 HH3O
311331 - ..
311332 - Jen said she has to go offline for a few minutes to research this
311333 - problem.
311334 -
311335 -
311337 - ..
3114 -
3115 -
3116 - 1158
3117 -
311701 - Jen back on line.
311702 -
311703 - She wants to re-submit payment and then do the transaction Sarah
311704 - planned on 130313 1325, ref SDS 10 HH3O, to implement the original
311705 - work plan on 130304 1348. ref SDS 5 YV3I
311707 - ..
311708 - Gave Jen bank account information to re-submit payment.
311710 - ..
311711 - She requested customer identification key questions....
311712 -
311713 - 1. Grandfather's occupation...............
311716 -
311717 - 2. Favorite aunt..........................
311718 -
311719 - Said either or both Barbara and Peggy.
311721 - ..
311722 - Jen said she needs just one; she asked a third question...
311723 -
311724 - 3. Social Security last 4 digits..........
311728 - ..
311729 - We reviewed background on 130304 Sarah's work plan to extend
311730 - welchco.com domain name registration for 5 years, 130304 1348,
311731 - ref SDS 5 UZ4H, however, this failed due to Network Solutions mistakes
311732 - causing welchco.com to go dark preventing access to over 30,000
311733 - records on the Internet, reported on 130313 1325. ref SDS 10 PK6M
311735 - ..
311736 - Jen said welchco.com will not "go dark" again, because she has
311737 - extended domain name registration for 3 years. She will re-submit
311738 - payment on Service Request 1-655448569 and call back in 2 days to
311739 - complete the transaction on Sarah's work plan to extend welchco.com
311740 - domain registration for 5 years, reported on 130304 1348. ref SDS 5
311741 - UZ4H
311743 - ..
311744 - [On 130321 0802 received letter from Jen saying she is
311745 - still working on extending welchco.com domain name 5 years
311746 - to implement Sarah's work plan. ref SDS 11 J18K
311748 - ..
311749 - We reviewed the record of Sarah planning to call back in 2 days on...
311750 -
311751 - 130304............................... ref SDS 5 UZ4H
311752 - 130308............................... ref SDS 8 M86G
311753 - 130313............................... ref SDS 10 HH3O
311754 - 130318............................... ref SDS 0 4N6H
311756 - ..
311757 - Jen said not to worry because she will take care of everything.
311758 -
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311761 -
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3118 -