CONTACTS
SUBJECTS
AT&T Notify Charges $65.34 Erroneous Ltter 130312 Suspend 130120 A 26
3103 -
3103 - ..
3104 - Summary/Objective
3105 -
310501 - Follow up ref SDS 37 0000. ref SDS 35 0000.
310502 -
310503 -
310504 -
310505 -
310506 -
310507 -
310509 - ..
3106 -
3107 -
3108 - Background
3109 -
310901 - On 120910 purchased Samsung Galaxy S3 cell phone from AT&T.
310902 - ref SDS 28 1T4G
310904 - ..
310905 - On 120911 received Samsung Falaxy S3 cell phone. ref SDS 30 01F4
310907 - ..
310908 - On 130120 notified AT&T account is suspended because lost cell phone
310909 - so no longer need telephone services. ref SDS 35 9T4L
310911 - ..
310912 - On 130219 0950 received erroneous notice of billing for AT&T cell
310913 - phone services. ref SDS 36 H65X
310915 - ..
310916 - On 130219 0950 at 1008 letter notifies AT&T that billing conflicts
310917 - with the record suspending the account on 130120. ref SDS 36 PRXQ
310919 - ..
310920 - On 130305 1402 received another erroneous notice of billing for AT&T
310921 - cell phone services. ref SDS 37 VC4S
310923 - ..
310924 - On 130305 1402 at 1413 letter notifies AT&T that billing conflicts
310925 - with the record suspending the account on 130120. ref SDS 37 OH8G
310926 -
310927 -
310928 -
310930 - ..
3110 -
3111 -
3112 - Progress
3113 -
311301 - Today received letter from AT&T saying...
311302 -
311303 - 1. AT&T
311304 - PO Box 5093
311305 - Carol Stream, IL 60197 5093
311307 - ..
311308 - AT&T Mobility
311309 - 1801 Valley View Lane
311310 - Dallas, TX 75234-8906
311312 - ..
311313 - 2. Date..................................... 130312
311319 - ..
311320 - 3. Subject: Wireless Number 415 866 7397
311323 - ..
311324 - 4. Past Due Amount: $65.34
311325 - Total Amount Due: $65.34
311327 - Date: 02/12/13
311329 - ..
311330 - On 130305 at 1413 AT&T notified that billings on this account are
311331 - erroneous and conflict with the record suspending all activity on the
311332 - account, ref SDS 37 ZI9I, as previously agreed with Jilisa at AT&T
311333 - reported on 130120 1438. ref SDS 35 9T4L
311334 -
311335 - [...below on 130316 1243 at 1316 notified AT&T at return
311336 - address of prior notice not payment due. ref SDS 0 6B3J
311338 - ..
311339 - AT&T letter continues...
311340 -
311343 - 5. AT&T Mobility appreciates and values your business.
311344 - Unfortunately, your service has been suspended on all numbers
311345 - associated with this account due to an unpaid balance of
311346 - $65.34. If we do not receive payment for the total unpaid
311347 - balance, we will have no alternative but to cancel your
311348 - account.
311350 - ..
311351 - 6. Cancellation of service may cause the loss of all current
311352 - wireless numbers associated with this account. If the account
311353 - is cancelled an early termination fee(s) may be imposed if
311354 - your term commitment has not expired. If you wish to
311355 - reinstate service after cancellation, a $40 reinstatement fee
311356 - and/or a deposit may be required.
311358 - ..
311359 - 7. If you have already made your payment, please disregard this
311360 - notice. If not, please remit payment immediately, using the
311361 - enclosed remittance slip and envelope. For your convenience
311362 - you may also pay 24 hours a day, 7 days a week by electronic
311363 - check, debit card, or major credit card by dialing *PAY (*729)
311364 - free from your wireless phone, by using our automated voice
311365 - response service at 800 947 5096, or at...
311366 -
311367 - http://www.att.com/myatt
311369 - ..
311370 - 8. If you have any questions regarding account, please call 800
311371 - 947 5096 and an AT&T representative will be glad to assist
311372 - you. A convenience fee may apply for representative assisted
311373 - payments.
311375 - ..
311376 - 9. Thank you for your prompt attention to this matter.
311377 -
311378 -
311380 - ..
3114 -
3115 -
3116 - 1316
3117 -
311701 - Submitted letter, ref DIT 1 0001, notifying AT&T erroneous billing,
311702 - saying...
311704 - ..
311705 - 1. Subject: Erroneous Charges $65.34 AT&T Invoice 12MAR2013
311706 - Account 43609895**** Suspended 20JAN2013 No Charges No Payments
311707 - Wireless Number 415 866 7397
311709 - ..
311710 - 2. Dear Account Manager: ref DIT 1 0001
311712 - ..
311713 - 3. Enclosed is subject invoice, ref SDS 0 VC4S, returned for
311714 - correcting account balance owed to AT&T in the amount of $0.00,
311715 - as agreed with Jilisa, ref SDS 35 9T4L, in your office on 20
311716 - JAN 2013 at 1453, shown in the attached record with background
311717 - and disposition on the account (see line 1612).
311719 - ..
311720 - 4. AT&T has communicated on this account from multiple business
311721 - units who are copied on this invoice correction...
311723 - ..
311724 - 5. AT&T
311725 - PO Box 5093
311726 - Carol Stream, IL 60197 5093
311728 - ..
311729 - 6. AT&T Mobility
311730 - 1801 Valley View Lane
311731 - Dallas, TX 75234-8906
311733 - ..
311734 - 7. Looking forward to doing further business with AT&T.
311736 - ..
311737 - 8. Sincerely,
311738 -
311739 -
311743 -
311744 -
311745 -
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3118 -